Discreet Heat Remediation, LLC

Section of the contract signed by our customer on May 13, 2015, states; customer agrees to maintain the primisses subject to this contract in a condition, which does not promote infestations by bed bugs, specifically customer agrees, to maintain the primisses in reasonable clean and sanitary condition and to keep the structure in such a state of repair so as to avoid providing easily accessible means of access to bed bugs? Customer will be obligated to complete all pre-treatment prep instructions given by technician or inspector upon booking.? Section 14f of same contract states the contract does not cover and Decreet Heat Rememdeation (DHR) will not be responsible for expenses related to the replacement of linen, upholstery, furniture, mattress and soiling of related costs.On May 16, 2015, after treatment was provided, the client called DHR stating he took a chair from the front porch into the living room and it fell over and bed bugs feel outThis was a chair that was on the front porch at the time DHR arrived for treatment so this chair was never treated by DHR.? Twenty-five (25) hours worth of heating was providedThe basement was not treated because of being unused and not lived in by the client and the stairs were not of a condition for the equipment to be carried safety.? DHR feels as though they provided the service they were contracted to doTreatment was done two (2) days in a rowFrom the look of the couch purchased from the local Habitat for Humanity their was bed bugs on it at the time of purchaseThe couch was looked at by DHR within three (3) days after treatmentIt is the professional opinion of DHR that the bed bugs we were hired to kill was completed and by purchasing the used furniture and carrying in a chair from the front porch that was never treated, the client reinfested themselves after our treatment process was completedDHR gives no warranty guarantee and because it was felt the client reinfested the propertyDHR recommended retreatment at a discounted cost of $(our minimum treatment fee)? This is still an open offer for the client

In the issue of [redacted] If hes willing to work with me to prevent a reinfestationHe had addmitted to me before that he had brought infected items back in after treatmentI will retreat his whole home excluding basement for dollarsThis is my final offerI feel this is more than fair no other company would even do thisThank you!

Section of the contract signed by our customer on May 13, 2015, states; customer agrees to maintain the primisses subject to this contract in a condition, which does not promote infestations by bed bugs, specifically customer agrees, to maintain the primisses in reasonable clean and sanitary condition and to keep the structure in such a state of repair so as to avoid providing easily accessible means of access to bed bugs Customer will be obligated to complete all pre-treatment prep instructions given by technician or inspector upon bookingSection 14f of same contract states the contract does not cover and Decreet Heat Rememdeation (DHR) will not be responsible for expenses related to the replacement of linen, upholstery, furniture, mattress and soiling of related costs.On May 16, 2015, after treatment was provided, the client called DHR stating he took a chair from the front porch into the living room and it fell over and bed bugs feel outThis was a chair that was on the front porch at the time DHR arrived for treatment so this chair was never treated by DHRTwenty-five (25) hours worth of heating was providedThe basement was not treated because of being unused and not lived in by the client and the stairs were not of a condition for the equipment to be carried safetyDHR feels as though they provided the service they were contracted to doTreatment was done two (2) days in a rowFrom the look of the couch purchased from the local Habitat for Humanity their was bed bugs on it at the time of purchaseThe couch was looked at by DHR within three (3) days after treatmentIt is the professional opinion of DHR that the bed bugs we were hired to kill was completed and by purchasing the used furniture and carrying in a chair from the front porch that was never treated, the client reinfested themselves after our treatment process was completedDHR gives no warranty guarantee and because it was felt the client reinfested the propertyDHR recommended retreatment at a discounted cost of $(our minimum treatment fee) This is still an open offer for the client

In the issue of *** ***If hes willing to work with me to prevent a reinfestationHe had addmitted to me before that he had brought infected items back in after treatmentI will retreat his whole home excluding basement for dollarsThis is my final offerI feel this is more than fair no other company would even do this. Thank you!

Section of the contract signed by our customer on May 13, 2015, states; customer agrees to maintain the primisses subject to this contract in a condition, which does not promote infestations by bed bugs, specifically customer agrees, to maintain the primisses in reasonable clean and sanitary
condition and to keep the structure in such a state of repair so as to avoid providing easily accessible means of access to bed bugs Customer will be obligated to complete all pre-treatment prep instructions given by technician or inspector upon booking. Section 14f of same contract states the contract does not cover and Decreet Heat Rememdeation (DHR) will not be responsible for expenses related to the replacement of linen, upholstery, furniture, mattress and soiling of related costs.On May 16, 2015, after treatment was provided, the client called DHR stating he took a chair from the front porch into the living room and it fell over and bed bugs feel outThis was a chair that was on the front porch at the time DHR arrived for treatment so this chair was never treated by DHR. Twenty-five (25) hours worth of heating was providedThe basement was not treated because of being unused and not lived in by the client and the stairs were not of a condition for the equipment to be carried safety. DHR feels as though they provided the service they were contracted to doTreatment was done two (2) days in a rowFrom the look of the couch purchased from the local Habitat for Humanity their was bed bugs on it at the time of purchaseThe couch was looked at by DHR within three (3) days after treatmentIt is the professional opinion of DHR that the bed bugs we were hired to kill was completed and by purchasing the used furniture and carrying in a chair from the front porch that was never treated, the client reinfested themselves after our treatment process was completedDHR gives no warranty guarantee and because it was felt the client reinfested the propertyDHR recommended retreatment at a discounted cost of $(our minimum treatment fee) This is still an open offer for the client

Mr *** keeps referring to things we did not do? We keep referring to thing he said he had to do to get rid of the bed bugs that he did not do? We know he did not put the heaters in the basement because he references the basement steps in one of his responses? He violated his contract before treatment even started by not treating the basement ? and now he just keeps blaming us, ? the non profit we purchased our couch from and anything elseDiscrete Heat Remediation did not complete the contract? We have paid him a total of $1,dollars for heat treatment and spray? He did not heat treat our basement even though he said it had to be done to get rid of the bugsThis is a fact that Mr *** has admitted to, ? not he said she said?

Mr [redacted] keeps referring to things we did not do.  We keep referring to thing he said he had to do to get rid of the bed bugs that he did not do.   We know he did not put the heaters in the basement because he references the basement steps in one of his responses.  He violated his contract before treatment even started by not treating the basement  and now he just keeps blaming us,  the non profit we purchased our couch from and anything else. Discrete Heat Remediation did not complete the contract.  We have paid him a total of $1,550 dollars for heat treatment and spray.  He did not heat treat our basement even though he said it had to be done to get rid of the bugs. This is a fact that Mr [redacted] has admitted to,  not he said she said.

In the issue of [redacted]. If hes willing to work with me to prevent a reinfestation. He had addmitted to me before that he had brought infected items back in after treatment. I will retreat his whole home excluding basement for 500 dollars. This is my final offer. I feel this is more than fair no other company would even do this. Thank you!

Section 4 of the contract signed by our customer on May 13, 2015, states; customer agrees to maintain the primisses subject to this contract in a condition, which does not promote infestations by bed bugs, specifically customer agrees, to maintain the primisses in reasonable clean and sanitary...

condition and to keep the structure in such a state of repair so as to avoid providing easily accessible means of access to bed bugs.  Customer will be obligated to complete all pre-treatment prep instructions given by technician or inspector upon booking. Section 14f of same contract states the contract does not cover and Decreet Heat Rememdeation (DHR) will not be responsible for expenses related to the replacement of linen, upholstery, furniture, mattress and soiling of related costs.On May 16, 2015, after treatment was provided, the client called DHR stating he took a chair from the front porch into the living room and it fell over and bed bugs feel out. This was a chair that was on the front porch at the time DHR arrived for treatment so this chair was never treated by DHR. Twenty-five (25) hours worth of heating was provided. The basement was not treated because of being unused and not lived in by the client and the stairs were not of a condition for the equipment to be carried safety. DHR feels as though they provided the service they were contracted to do. Treatment was done two (2) days in a row. From the look of the couch purchased from the local Habitat for Humanity their was bed bugs on it at the time of purchase. The couch was looked at by DHR within three (3) days after treatment. It is the professional opinion of DHR that the bed bugs we were hired to kill was completed and by purchasing the used furniture and carrying in a chair from the front porch that was never treated, the client reinfested themselves after our treatment process was completed. DHR gives no warranty guarantee and because it was felt the client reinfested the property. DHR recommended retreatment at a discounted cost of $500.00 (our minimum treatment fee).  This is still an open offer for the client.