Complaint: [redacted] I am rejecting this response because: I did call about this matter early on and I also told you the car and my [redacted] who is in school lives in [redacted] and I could not get it in right away.As soon as we bought it, our mechanic [redacted] out of [redacted] looked at it and told us it had a bad compressor Then the first time it was cold enough, my [redacted] told us that heater didn't workI don't NEED you to supposedly look it over ( as your sales person told us they did before we bought it) just to tell us how much it is going to cost to get it fixed [redacted] already told us.....and, we don't have that kind of moneyAgain, if your sales person was honest and told us the compressor was bad, we would have NEVER bought it living in **Where AC is necessaryApparently, you are not willing to help so please so not respond any longerYou are NOT a family business with integrity and although we have had about brand new ***'s bought through [redacted] *n [redacted] and love the product and most likely buy again new, it won't be from you and I will be letting everyone know what you did to usSaying "as is" is terrible when you assured us all was well with this carYour mechanic most defknew of this issue and never disclosed itThat is a typical used car lot's responseThank you for losing trust in " family" businesses Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: your sales person lied to us through and throughIt was representation that your mechanic advised us that everything was in working order; otherwise, we would have NeVer bought a car in **With no AC Regards, [redacted]
Company's second response below:From: [redacted] Date: Mon, Dec 11, at 1:PMSubject: RE: You have a new message from the Revdex.com of Northeast Florida complaint # [redacted] .To: [redacted] Hello, I tried to reply but the case has been closedWe certainly feel this should have been resolved, we are sorry the consumer did not feel it was correct to advise them of an item our tester advised needed to be addressed , but we simply want to keep our customers informed of what is found and allow them the opportunity to choose what repairs if any they would like to address Thank you
Hello , We are trying to assist you but if you will not speak with the [redacted] its kind of hard to help you , we have called multiple times and your voice mail is full, we have emailed you and you have not replied The [redacted] has been trying to speak with you on your concerns First we have no way of sending you detailed instructions on how to fix your vehicle All wiring in a vehicle comes off of harnesses which connect to many components, if this is what your requesting and since you had been dealing with Kia [redacted] perhaps you could contact them but they will likely advise you of the same thing, if this could have been done or if it was a simple fix the dealer you state you went to in [redacted] times would have done this If your concern is something wasn't done right , then wouldn't it make sense to speak to the [redacted] to give us a chance to try and assist you?? We are here to try and help you but we need you to actually communicate with the [redacted] and service department to do that The [redacted] has attempted to contact you several times as we were going to offer you a free rental vehicle while we looked at your vehicle again, this way the rental is no cost to you and we can see if we can do anything else to address your concerns We apologize if there was any miscommunication or concerns with your one previous visit to our facility but we are trying the best we can to make things right, however as stated we need you to allow this Please contact the [redacted] or reply to his email( [redacted] ) if you would like us to assist you in resolving this matter Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI received the check for $in the mail today Regards, [redacted]
Hello, We can certainly inspect your stated ac concern and adviseThe vehicle as mentioned was sold AS IS over two months ago , so if the ac was not working this entire time we certainly would have offered to look at it earlier for youIf you would like to have the ac concern inspected please let us know and we can get you a scheduled appointment with our service department at a convenient time for youThank you
Hello , we are sorry to hear you feel you had a bad experience bringing your Kia to [redacted] Kia as advised by Kia [redacted] I have given your statement to the [redacted] who will try and contact you to see what exactly happen As far as no response other than a [redacted] named [redacted] , We apologize, if a response was not given form the service department Did you ever contact the service department directly whom number and information would be on your receipt? We are very good about a quick reply to customers and we greatly apologize if we failed on responding to you The [redacted] will contact you and see if we can help make this situation right for youThank you
Complaint: [redacted] I am rejecting this response because: Family Kia only paid me $1, by check (not $1,400) and the balance on my [redacted] lease for the returned [redacted] is $1,This is also the amount in this complaintI have already emailed the [redacted] and he replied stating he would see to it an additional check would be sent to me for the remaining amountI am not going to close this complaint until I receive the final amount in the mail Regards, [redacted]
Hello, Ms [redacted] , We are sorry to hear that you did not feel your recent service visit was a positive experience First I would wonder why you did not simply speak to the [redacted] if you felt anything was not satisfactory? He would have been able to easily explain your concern but for whatever reason you chose to file a Revdex.com claim instead of speaking with us on the matter so I will do my best to reply to your statements We have seen your vehicle twice ( ***) in our history if I am correct the recent visit on 11/29/at 105,miles and once before on 07/29/at 76,miles , at both of these visits we performed no charge repairs for you and all maintenance suggestions were declined by youWe perform as a courtesy to all of our Kia customers a free Kia multi point inspection to help keep our customers informed of how their vehicle is doing, and yes a complimentary battery test is performed as well Now reading your comments it appears you are making a lot accusations that really are offensive, first whatever your financial level etcis , is not our business and really shouldn't be any businesses , no one should ever judge someone That would be very wrong in our opinion, what is advised to a customer should be the same always as far as what the business finds that they need ,now rather that consumer chooses to do the repairs is their right and option and in no way should a judged financial level be used as to what you advise a customer is needed I'm sure you understand this , as a customers safety etcshould always be the top priority of a business It is our job to list what we find and advise the consumerWe use a Kia battery tester to test a battery and your battery at the time of the test had CCA, out of a battery that is rated for CCA, and with those kind of readings we would recommend/advise a consumer to replace their batteryA battery could have low readings and last a day, week , months its impossible to gauge exactly when that battery could fail, we can only go off the information the computer gives us on readings Would it be right to simply not tell a customer and then one day, two weeks ,etc later they go to start the vehicle and it want start? Had we spoken to you on this matter we also would have advised that a battery test results can vary at different times, so another words, if you drove for a period of time and then tested the battery, it could possibly test higher as the vehicle has been given a charge from the alternator from driving as compared to if the vehicle sat overnight , short drives etcAgain we are sorry that you feel it was not a positive experience and that you state that this has negatively affected your trust in our service departmentWe will continue to always treat all customers with respect and not judge them on any level Thank you
Complaint: ***
I am rejecting this response because:This was not a reassuring responseI commended all the work that was done correctlyI shared how the negative experience made me feelI never said that what I felt was a correct assessment of what actually happenedAll I wanted was reassurance as a consumer and an explanationI didn't ask for anything else but thatInstead, you've responded by telling me that I've offended you and made accusations by sharing my experience, you've made me feel like I've done the wrong thing by going through the Revdex.com in order to resolve thisI appreciate the explanation, but the tone of this response was not what I was looking for. *** ***
From: *** *** Date: Fri, Jan 6, at 5:PMSubject: Complaint ID: ***To* ***Hello , I know the case is marked as closed but wanted to update anywayWe called this customer again yesterday and finally got them to at least bring the vehicle in so we could see if we could help themThe vehicles ac compressor was fine , it had a different concern of which we took care of for the customer at no charge to them and verified with them that their ac and their heater is working at this time Thank you *** *** ***Family Kia of StAugustine
Hello, we are sorry to hear that you are experiencing any concerns with the *** *** *** you purchased. We try our best to accommodate our customers needs, and the particular vehicle you purchased was a vehicle in the range you were looking forWhile we certainly wish you were
having no concerns with the vehicle ,the *** *** with 90,miles you purchased, was sold "AS IS" We offer many newer model year vehicles, some of which would have some coverage left on them from the factory, these however generally would demand a higher premium. We do offer and advise our customers to purchase an extended warranty to help possibly offset any cost for any unforeseen repairs that may arise, you however declined this additional coverage purchase I do not know what Dealer you took it to that advised you of these things but as a courtesy we would be happy to inspect the concerns you have and advise from there any cost that would be related. Thank you and have a great New Year
Company's response below:From: *** *** ***>Date: Thu, Mar 3, at 1:PMSubject: Revdex.com COMPLAINT ID ***)To: ***Hello Ms***, I called and left you a voice mail concerning this Revdex.com concern I also wanted to follow up
with an email This customer was spoken to the other day by the *** *** here, and we explained there never was a reluctance to help or resolve the matter, we just had to research the matter before sending out a check for $ I just received this concern in the mail today , but please be advised the check was cut on 03/01/ I believe and was mailed Tuesday or Wednesday according to our accounting deptThe check # is *** From reading the concern, this should resolve any and all concerns the customer had If you need any further information to insure this concern is closed and resolved please let me know Thank you *** *** ***Family Kia of StAugustine Ref Revdex.com ID ***)Customer info*** * ***
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I received the check for $22.33 in the mail today.
Regards,
[redacted]
Hello, we are very sorry if you received any unwanted contact from us. I checked our system and everything I currently show is marked to not contact you in anyway. Again we are sorry if this has caused you any inconvenience and please let us know if you receive any further contact...
that is directly from us. We hope you and family have a Happy Holidays. Thank you
Complaint: [redacted]
I am rejecting this response because: your sales person lied to us through and through. It was false representation that your mechanic advised us that everything was in working order; otherwise, we would have NeVer bought a car in **. With no AC.
Regards,
[redacted]
Complaint: [redacted] I am rejecting this response because: I want written instructions on HOW to fix my car, not a phone call Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I did call about this matter early on and I also told you the car and my [redacted] who is in school lives in [redacted] and I could not get it in right away.As soon as we bought it, our mechanic [redacted] out of [redacted] looked at it and told us it had a bad compressor Then the first time it was cold enough, my [redacted] told us that heater didn't workI don't NEED you to supposedly look it over ( as your sales person told us they did before we bought it) just to tell us how much it is going to cost to get it fixed [redacted] already told us.....and, we don't have that kind of moneyAgain, if your sales person was honest and told us the compressor was bad, we would have NEVER bought it living in **Where AC is necessaryApparently, you are not willing to help so please so not respond any longerYou are NOT a family business with integrity and although we have had about brand new ***'s bought through [redacted] *n [redacted] and love the product and most likely buy again new, it won't be from you and I will be letting everyone know what you did to usSaying "as is" is terrible when you assured us all was well with this carYour mechanic most defknew of this issue and never disclosed itThat is a typical used car lot's responseThank you for losing trust in " family" businesses Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: your sales person lied to us through and throughIt was representation that your mechanic advised us that everything was in working order; otherwise, we would have NeVer bought a car in **With no AC Regards, [redacted]
Company's second response below:From: [redacted] Date: Mon, Dec 11, at 1:PMSubject: RE: You have a new message from the Revdex.com of Northeast Florida complaint # [redacted] .To: [redacted] Hello, I tried to reply but the case has been closedWe certainly feel this should have been resolved, we are sorry the consumer did not feel it was correct to advise them of an item our tester advised needed to be addressed , but we simply want to keep our customers informed of what is found and allow them the opportunity to choose what repairs if any they would like to address Thank you
Hello , We are trying to assist you but if you will not speak with the [redacted] its kind of hard to help you , we have called multiple times and your voice mail is full, we have emailed you and you have not replied The [redacted] has been trying to speak with you on your concerns First we have no way of sending you detailed instructions on how to fix your vehicle All wiring in a vehicle comes off of harnesses which connect to many components, if this is what your requesting and since you had been dealing with Kia [redacted] perhaps you could contact them but they will likely advise you of the same thing, if this could have been done or if it was a simple fix the dealer you state you went to in [redacted] times would have done this If your concern is something wasn't done right , then wouldn't it make sense to speak to the [redacted] to give us a chance to try and assist you?? We are here to try and help you but we need you to actually communicate with the [redacted] and service department to do that The [redacted] has attempted to contact you several times as we were going to offer you a free rental vehicle while we looked at your vehicle again, this way the rental is no cost to you and we can see if we can do anything else to address your concerns We apologize if there was any miscommunication or concerns with your one previous visit to our facility but we are trying the best we can to make things right, however as stated we need you to allow this Please contact the [redacted] or reply to his email( [redacted] ) if you would like us to assist you in resolving this matter Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI received the check for $in the mail today Regards, [redacted]
Hello, We can certainly inspect your stated ac concern and adviseThe vehicle as mentioned was sold AS IS over two months ago , so if the ac was not working this entire time we certainly would have offered to look at it earlier for youIf you would like to have the ac concern inspected please let us know and we can get you a scheduled appointment with our service department at a convenient time for youThank you
Hello , we are sorry to hear you feel you had a bad experience bringing your Kia to [redacted] Kia as advised by Kia [redacted] I have given your statement to the [redacted] who will try and contact you to see what exactly happen As far as no response other than a [redacted] named [redacted] , We apologize, if a response was not given form the service department Did you ever contact the service department directly whom number and information would be on your receipt? We are very good about a quick reply to customers and we greatly apologize if we failed on responding to you The [redacted] will contact you and see if we can help make this situation right for youThank you
Complaint: [redacted] I am rejecting this response because: Family Kia only paid me $1, by check (not $1,400) and the balance on my [redacted] lease for the returned [redacted] is $1,This is also the amount in this complaintI have already emailed the [redacted] and he replied stating he would see to it an additional check would be sent to me for the remaining amountI am not going to close this complaint until I receive the final amount in the mail Regards, [redacted]
Hello, Ms [redacted] , We are sorry to hear that you did not feel your recent service visit was a positive experience First I would wonder why you did not simply speak to the [redacted] if you felt anything was not satisfactory? He would have been able to easily explain your concern but for whatever reason you chose to file a Revdex.com claim instead of speaking with us on the matter so I will do my best to reply to your statements We have seen your vehicle twice ( ***) in our history if I am correct the recent visit on 11/29/at 105,miles and once before on 07/29/at 76,miles , at both of these visits we performed no charge repairs for you and all maintenance suggestions were declined by youWe perform as a courtesy to all of our Kia customers a free Kia multi point inspection to help keep our customers informed of how their vehicle is doing, and yes a complimentary battery test is performed as well Now reading your comments it appears you are making a lot accusations that really are offensive, first whatever your financial level etcis , is not our business and really shouldn't be any businesses , no one should ever judge someone That would be very wrong in our opinion, what is advised to a customer should be the same always as far as what the business finds that they need ,now rather that consumer chooses to do the repairs is their right and option and in no way should a judged financial level be used as to what you advise a customer is needed I'm sure you understand this , as a customers safety etcshould always be the top priority of a business It is our job to list what we find and advise the consumerWe use a Kia battery tester to test a battery and your battery at the time of the test had CCA, out of a battery that is rated for CCA, and with those kind of readings we would recommend/advise a consumer to replace their batteryA battery could have low readings and last a day, week , months its impossible to gauge exactly when that battery could fail, we can only go off the information the computer gives us on readings Would it be right to simply not tell a customer and then one day, two weeks ,etc later they go to start the vehicle and it want start? Had we spoken to you on this matter we also would have advised that a battery test results can vary at different times, so another words, if you drove for a period of time and then tested the battery, it could possibly test higher as the vehicle has been given a charge from the alternator from driving as compared to if the vehicle sat overnight , short drives etcAgain we are sorry that you feel it was not a positive experience and that you state that this has negatively affected your trust in our service departmentWe will continue to always treat all customers with respect and not judge them on any level Thank you
Complaint: ***
I am rejecting this response because:This was not a reassuring responseI commended all the work that was done correctlyI shared how the negative experience made me feelI never said that what I felt was a correct assessment of what actually happenedAll I wanted was reassurance as a consumer and an explanationI didn't ask for anything else but thatInstead, you've responded by telling me that I've offended you and made accusations by sharing my experience, you've made me feel like I've done the wrong thing by going through the Revdex.com in order to resolve thisI appreciate the explanation, but the tone of this response was not what I was looking for. *** ***
From: *** *** Date: Fri, Jan 6, at 5:PMSubject: Complaint ID: ***To* ***Hello , I know the case is marked as closed but wanted to update anywayWe called this customer again yesterday and finally got them to at least bring the vehicle in so we could see if we could help themThe vehicles ac compressor was fine , it had a different concern of which we took care of for the customer at no charge to them and verified with them that their ac and their heater is working at this time Thank you *** *** ***Family Kia of StAugustine
Hello, we are sorry to hear that you are experiencing any concerns with the *** *** *** you purchased. We try our best to accommodate our customers needs, and the particular vehicle you purchased was a vehicle in the range you were looking forWhile we certainly wish you were
having no concerns with the vehicle ,the *** *** with 90,miles you purchased, was sold "AS IS" We offer many newer model year vehicles, some of which would have some coverage left on them from the factory, these however generally would demand a higher premium. We do offer and advise our customers to purchase an extended warranty to help possibly offset any cost for any unforeseen repairs that may arise, you however declined this additional coverage purchase I do not know what Dealer you took it to that advised you of these things but as a courtesy we would be happy to inspect the concerns you have and advise from there any cost that would be related. Thank you and have a great New Year
Revdex.com:
Can I remove this complaint? The company fixed the car at no charge so I do not want the public to think I'll of them
Regards,
*** ***
Company's response below:From: *** *** ***>Date: Thu, Mar 3, at 1:PMSubject: Revdex.com COMPLAINT ID ***)To: ***Hello Ms***, I called and left you a voice mail concerning this Revdex.com concern I also wanted to follow up
with an email This customer was spoken to the other day by the *** *** here, and we explained there never was a reluctance to help or resolve the matter, we just had to research the matter before sending out a check for $ I just received this concern in the mail today , but please be advised the check was cut on 03/01/ I believe and was mailed Tuesday or Wednesday according to our accounting deptThe check # is *** From reading the concern, this should resolve any and all concerns the customer had If you need any further information to insure this concern is closed and resolved please let me know Thank you *** *** ***Family Kia of StAugustine Ref Revdex.com ID ***)Customer info*** * ***
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I received the check for $22.33 in the mail today.
Regards,
[redacted]
Hello, we are very sorry if you received any unwanted contact from us. I checked our system and everything I currently show is marked to not contact you in anyway. Again we are sorry if this has caused you any inconvenience and please let us know if you receive any further contact...
that is directly from us. We hope you and family have a Happy Holidays. Thank you
Complaint: [redacted]
I am rejecting this response because: your sales person lied to us through and through. It was false representation that your mechanic advised us that everything was in working order; otherwise, we would have NeVer bought a car in **. With no AC.
Regards,
[redacted]