Initial Business Response /* (1000, 4, 2015/05/08) */
May 6,
Ms*** ***
*** W*** Ave., Lot **
***, *** ***
Re: Revdex.com Complaint # ***
***-***
Dear Ms***:
On April 28, 2015, we received your correspondence, dated April 27, 2015,
filed with the Revdex.com
You disputed the $in return shipping fees DISH Network applied to your disconnected accountYou indicated that these fees were not part of your contractTherefore, you would like them refunded and your account balance removed from collections
When we spoke on April 30, 2015, I explained that the return shipping fee is disclosed in our contract; however, as a courtesy I waived the fees and issued a refund for $Additionally, I requested that your account balance be removed from the collections process and the debt be deleted from the credit bureausYou accepted this resolution
A copy of your original contract was not availableI enclosed a sample of our contract for your reviewYour account has a zero balance
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(***) ***-***
Enclosure
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
February 16, Ms*** *** *** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On February 15, 2016, we received your complaint, dated February 14, 2016, filed with the Revdex.com You expressed concern with the customer service you received after we scheduled the disconnection of your mother’s (Ms*** ***) DISH Network service Although DISH Network strives hard to meet the needs of all of our customers, on rare occasions, we are unable to meet a customer’s expectationsAfter review of Ms*** account, we determined that it was in both parties’ best interest to terminate our business relationship. Our reason for this decision is that Ms*** has been delinquent on her payments eight times in the past monthsDue to the delinquency, eight late fees were applied to the account Additionally, the excessive amount of programming changes extended the due date, thereby allowing her to continue with service without payment To assist Ms*** in maintaining her account, we offered to decrease her core programming by 30%She rejected this offer and, as a result, we ended the business relationship. Following the closing of Ms*** account, we ask that she return the DISH Network receiver and remotesTo make the return process as easy as possible, we will send her prepaid shipping boxes with instructionsWe ask that Ms*** return the leased DISH Network equipment within days of receipt of the shipping materialsNormally, a $charge would apply for each box used to return the leased equipment; however, this fee has been waivedIf Ms*** leased DISH Network equipment is not returned in good condition, the credit card account used to qualify her DISH Network subscription will be debited for the unreturned equipment feePlease know that with the closing of this account, DISH Network will release Ms*** from any commitments and she will not be charged a cancellation feeDISH Network sincerely regrets any inconvenience Ms*** experienced during our business relationshipWe hope that she is successful in finding a provider that is able to meet her requirements If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT *** ***
Complaint: ***
I am rejecting this response because: the letter received contains the the name of the business as " dishnetwork "If this is an attempt to collect a debit is done ilegallyThe individual named in such later has a court date ( June 6th or June 7th )Please consider this unanswered vagues reapomse .
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/08/13) */
August 10,
***
***
Re: Revdex.com Complaint # ***
XXXXXXXXXXXXXXXX-XXXXXXX
Dear *** ***:
On July 29, 2015, we received your complaint,
dated July 23, 2015, filed with the Revdex.com
I unsuccessfully attempted to contact you at (XXX) XXX-XXXX on August 4, and 10, 2015, and I left three messages
You indicated that you attempted to pay a debt to DISH Network that is in collections for $However, you were unsure of the account and disappointed in the customer service you received
Our records reveal that this account was activated on January 30, 2006, and was disconnected due to non-payment on June 1, It was not referred to collection until July 17, The remaining balance included $for unreturned equipment fees and a programming balanceOnce the equipment was returned on August 1, 2012, the equipment fees (plus tax) were removed, leaving only the programming balance due
We received the payment of $on July 24, 2015, which brings the account to a zero balance
I apologize for the information that you received from customer serviceHowever, the account they were referring to is another account under the name of *** *** (account XXXXXXXXXXXXXXXX), which is active and current
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** Laslo
Initial Consumer Rebuttal /* (3000, 8, 2015/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The business did nothing! I spent hours researching finguring out who owned the account so that I could pay who owned the accountI then paid the account and it was closed and has been closedThe company has done nothing but give me a run around as they could not provide me with any information about who owned the accountThe information in the letter is all wrongThey pulled in my husbands fathers account also which was bullThe time of the account is wrong and everything because he was living in another state in a DORM when they said the account was opened in his name alsoThey have no idea about anything on the account in reference
Final Business Response /* (4000, 10, 2015/08/31) */
August 25,
Ms*** ***
***
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On August 24, 2015, we received your complaint, dated August 20, 2015, filed with the Revdex.com
You expressed concern with the customer service you received when you attempted to identify a collection agency for your husband's DISH Network accountYou also mentioned that the account number listed in my previous response was incorrect
I apologize for the customer service you receivedDue to the age of this account, the last collection agency that we show listed on this account is Afni, on July 16, Please note that the credit report should list an account number
The information provided in my previous response is the information documented for the account number XXXXXXXXXXXXXXXXI requested that you contact me directly if this was not the account you were referring toAdditionally, if you are disputing that this account belongs to Mr*** ***, you may file an ID Theft Affidavit, which can be obtained at www.consumer.gov/idtheft
I apologize that the incorrect account number was listed in my previous correspondence
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
Final Consumer Response /* (2000, 12, 2015/09/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Please have the business close the complaint as I have personally handled the complaint myself without any help of the business themselvesThey keep mentioning another account at the same address which is my husband's fathers account and I don't want them to mess with their accountThank you Revdex.com, but this time the business did not help at all to get the issue resolved and all they keep doing is causing more problems
Initial Business Response /* (1000, 5, 2015/08/26) */
August 20,
Ms*** ***
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXX
Dear Ms***:
On August 18, 2015, we received your correspondence, dated August 17, 2015, filed with the RevDex.com
You expressed concern about a inquiry posted to your credit reportYou requested that it be removed
I attempted to reach you at (XXX) XXX-XXXX on August 18, and 20, I left three voice messages
I reviewed your recorded sales call that took place on July 16, 2015, and found that the sales representative explained the DISH Network credit qualification process to establish a new accountDuring the call you provided your Social Security Number and when the salesperson requested permission to run a credit check, you agreed
We are unable to remove the inquiry, as you authorized the credit check
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/08/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not give permission to run a Hard Inquiry if you listened you will notice that I asked if this would be a hard inquiry vs softHE said that it would just be the same as a phone or utilities would ask for I specifically asked this question
Because of this reason I was requesting it to be removed as it appears as a hard inquiry
and found that the sales representative explained the DISH Network credit qualification process to establish a new accountDuring the call you provided your Social Security Number and when the salesperson requested permission to run a credit check, you agreed
Final Business Response /* (4000, 9, 2015/09/04) */
September 2,
Ms*** ***
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXX
Dear Ms***:
On August 31, 2015, we received your rebuttal, dated August 28, 2015, filed with the Revdex.com
You maintain you did not agree to a hard credit check and requested that the inquiry be removed from your credit report
I attempted to reach you at (XXX) XXX-XXXX on August 31, 2015, and September and 2, I left three voice messages
Please note that many different factors may affect an individual's credit scoreFor this reason, we encourage you to contact the credit bureaus directly regarding this matter
Unfortunately, we are unable to remove the inquiry from your credit report as you authorized the credit check
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Dear Ms***: On January 29, 2016, we received your rebuttal, dated January 29, 2016, filed with the Revdex.comYou maintain that you called DISH Network to cancel your account, but that our agents didn’t leave notes on your accountOur records reflect that the first call we had from you regarding closing your account was on January 2, However, your services had already been interrupted on December 30, 2014, due to nonpaymentWe advised you that your account would be closed on January 19, 2015, and that the billing was stopped as of the day your account was interrupted (December 30, 2014)Your request to have the balance waived is denied. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
Initial Business Response /* (1000, 5, 2015/08/25) */
August 14,
*** *** ***
XXXXX *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***
On August 14, 2015, we received your correspondence, dated August 13,
2015, filed with the Revdex.com
You expressed concern with the sale of your service and the monthly programming price
A review of your account shows that you established it under the Digital Home Advantage promotion with a 24-month commitment on August 5, Because you agreed to the term commitment, we provided a monthly discount of $for twelve months, and the HBO, Cinemax, Showtime and DISH Movie Pack free for three monthsWhen the credits end, the regular price is appliedOn the date of sale, a sales confirmation email was sent to you at ***@yahoo.com, detailing the terms of the DHA promotion and billing
You subscribed to the America's Top package at $per month before tax and discountsThe $credit makes the package $before tax for months
Please note that your bill was created on the 8th of the month, making your bill due date on the 28th of the monthOur records reveal that the due date was changed to the 23rd of the month per your previous requestI regret any confusion
On August 11, 2015, you spoke with Mr*** *** a DISH Network Dispute Resolution SpecialistMr*** waived your early termination fee and scheduled the disconnection of service for August 15, He also agreed to remove the balance for programming and the return shipping fees
We ask that the leased equipment be returned to DISH NetworkA return box with label will be delivered to your address by UPS
We appreciate your feedback and your concerns will be addressed internally with the appropriate personnelWe regret any inconvenience you may have experienced
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2015/08/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
wish DISH ALL THE BEST!!!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely, already has been taken care of
*** ***
August 9, Dear Mr***: On August 4, 2016, we received your complaint, dated July 29, 2016, filed with the Revdex.com. My attempts to reach you by phone on August 5, and 9, 2016, have been unsuccessful; however, I left a voice message
on each attempt You expressed concern that you were asked for your date of birth, Social Security Number and credit card information in order to receive a rate quoteYou feel that we should be able to give you a quote without your personal informationYou requested an apology or a gift card In order to give a potential customer a quote for our service, we do need to credit-qualify themThis requires that a customer provide their date of birth and Social Security Number for a credit checkA credit card needs to be validated if a customer wants to proceed under a commitment, or if they are trying to obtain leased equipment Our records don’t reflect that you contacted our sales departmentYou may have spoken with a retailer or a third partyI would like to address your concerns with the company you contactedPlease provide me with the phone number that you called to initiate your service so that I can further investigate this issue If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
Initial Business Response /* (1000, 5, 2015/08/13) */
August 7,
Ms*** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On July 29, 2015, we received your correspondence, dated July 28, 2015, filed
with the Revdex.com
You stated that when you purchased your DISH Network service from Sterling Commerce Group, an independent retail service provider, you were promised the Multimedios channel which is not currently offeredYou also experienced technical difficulties with your secondary TVsYou were under the impression that you could cancel your service within days of purchase without penaltyWhen you contacted customer service to disconnect your account, you were informed that you would be charged an early termination feeAdditionally, the customer service you encountered did not meet your expectationsYou requested that your early termination fee be waived and you would like a refund for the payment you made for service
When we spoke on July 29, 2015, I agreed to review your recorded calls
My have made several unsuccessful attempts to speak with you since our July 29, 2015, conversation
Your claims regarding the Multimedios channel and a 30-day trial period without penalty were unsupportedNevertheless, as a courtesy, I have waived your early termination fee and issued a refund of $for the payment DISH Network collected for your first month of service
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2015/08/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
(The consumer indicated he/she DID NOT accept the response from the business.)
The problem is not my TVThe Technician that came to my house reset my TV to display mode, causing my TV to reset to display mode every secondsThis freezes the TV so you cannot do anything but turn it of then turn it back on which switches the inputs, only to freeze up in seconds againBy the way, the Technician left my TV in this condition, saying he doesn't know why it's doing thatI had to look it up on the Internet and correct the mistake your Technician made! I set the input to the saved changes that were made by your TechnicianMy picture was twice as bad, I adjusted the picture backMy picture quality is maybe 720i! I have all 1080p TV's and I am not receiving the HD quality picture that I was receiving with Direct TV as your sales repInsured I wouldDish network blatantly lied to my face and locked me into a two year contractThis is not only morally wrong but is advertisementWhy would I want to cancel my contract if I was receiving what I was promised? I want out of my contract with no penaltiesYou are a multi million dollar company that should deliver what you promise or give your customers there money back$is not going to bankrupt youIf you want an unhappy customer, you've got one and I will continue to post on social media and speed word of mouth you companies practices and tactics as long as I am locked into your scandalous contract
March 1, Ms*** *** *** *** *** *** ** *** Re: Revdex.com Complaint # *** *** Dear Ms***:
On February 26, 2016, we received your complaint, dated February 26, 2016, filed with the Revdex.comYou informed us that an individual contacted you purporting to represent DISH NetworkYou indicated that this person offered you an equipment upgrade for $150.00; however, your bank did not process your paymentPlease note that the individual that contacted you was not a DISH Network representative and is in no way affiliated with DISH NetworkWe take your concerns seriously and we are actively pursuing the individual(s) responsibleIf you have not done so already, we recommend that you take the following steps to protect yourself from further fraudulent activity by the perpetrator: Contact your local law enforcement and file a police reportIf you provided any credit card or banking information to the perpetrator, contact your bank and notify them that your information has been compromisedIf you provided your Social Security Number to the perpetrator, contact the three major credit bureaus (Equifax, Experian, and Trans Union) to place a fraud alert on your credit fileThe credit bureaus may be contacted at the following phone numbers: Equifax - (888) 309-Experian - (888) 397-Trans Union - (800) 916-If there are further questions or concerns about this issue, please feel free to contact me at *** ***Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT *** *** cc: Denver / Boulder Revdex.com *** *** ***
*** ** ***
*** ***
Initial Business Response /* (1000, 5, 2015/11/03) */
November 2,
*** *** ***
*** *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On October 28, 2015, we received your complaint, dated October 27, 2015, filed with
the Revdex.com
You expressed concern with the local stations that are being providedYou would like for DISH Network to provide local stations from Tyler/Longview, TX or to waive your term commitment
Your service was activated on August 20, 2015, with a 24-month commitment
We understand that the reception of local programming services is important to our customers, as these stations provide vital services and information to their local viewershipIt is our sincere desire to provide you with the most relevant and desirable programming availableHowever, DISH Network is required by federal law to provide local programming services according to the Designated Market Area (DMA) in which a customer residesDMA boundaries are established by Nielsen Media Research, and DISH Network is obligated to provide local channels in accordance with these boundaries
When I spoke with you by phone on October 30, 2015, I advised you that we are unable to provide the requested stations because your DMA is Shreveport, LAAs a result, I waived your term commitmentYou will not be charged an early termination fee if you choose to disconnect your service
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Dear Mr***: On January 25, 2016, we received your complaint, dated January 22, 2016, filed with the Revdex.comYou said that our technician didn’t install the proper connectors and you were charged $to correct the issueYou indicated that you paid for the non-working
receiver for three monthsYou also expressed concern regarding your local CBS station being taken downYou requested that we waive the $50.00, three months of the additional receiver and the early termination feesWhen we spoke by phone I offered to waive your outstanding balance of $and you agreed to my resolutionIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
Initial Business Response /* (1000, 11, 2015/07/31) */
July 30,
Mr*** ***
*** *** ***
*** *** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On July 23, 2015, we received your complaint, dated July 22, 2015, filed with the RevDex.com
You stated that when you purchased your DISH Network service from Infinity Sales Group, an independent retail service provider, you were offered our new customer promotional discount for the 24-month term of your contractYou recently received a bill for full priceYou requested that the discount that you were offered for the term of your contract be honored
When we spoke today, I explained that the standard new customer promotional discount is offered for months with a 24-month contractYour recorded sales call was unavailable for review, so as a courtesy, I agreed to extend your promotional discount for the term of your current contractYou accepted this resolution
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 13, 2015/08/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
as mentioned dish-network agreed to extend my promotion for the remaining of my contract term
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** as of now I'm satisfied with response and did receive call from the account repI'm fully satisfied with the response and will contintue to tract account to not receive any more charges.this whole thing started with not providing shipping labels or shipping information with could have been avoided by better training of their employees.thank you very much for the help provided by the Revdex.com*** ***
December 14,
Mr*** *** ***
*** ** *** ***
*** ** ***
Re: Revdex.com Complaint # ***
***
Dear MrDecker:
On December 10, 2015, we received your complaint, dated December 9, 2015, filed with the Revdex.com
My attempts
to contact you by phone at *** *** on December 10, and 14, 2015, were unsuccessful; however, I left three messages
You expressed concern with the unreturned receiver fee that was applied to your accountYou maintain that you returned all four receivers in the same return box
Our records show that only three (a Hopper and two Joeys) of the four receivers on your account were returnedAs a result, you were charged $for an unreturned JoeyThe unreturned LNBF (eye piece on the satellite dish) fee of $was reversed on December 8,
I made an exception and reversed the fee, leaving your account with a zero balance
You also expressed dissatisfaction with our Customer Service Department while you were attempting to resolve your concernsWe appreciate that you brought this matter to our attention so that we may address it internally with the appropriate personnel
If there are further questions or concerns about this issue, please feel free to contact me at *** ***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
*** ***
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** ***
*** ***
December 29, Mr*** *** *** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Mr***: On December 26, 2017, we received your complaint, dated December 22, 2017, filed with the Revdex.com You alleged that a technician caused damage to your home and you indicated that you had not heard back about your damage claimYou requested two free months of service, your drywall and internet cable to be fixed, and your initial cabling re-run When we spoke, you confirmed that our local office had left you voicemails, but you were unable to call them back. As I informed you, our Corporate Field Resolutions (CFR) Team handles all damage claims, including determining liability and compensation if warranted. As such, I urged you to continue working with CFR and your local office to bring your claim to a resolution. I forwarded a copy to your case manager for their records If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, Dave S*** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI accepted the heir resolution,but here is how it truly went the of January dish sent an installer to my house and he could not get service he told me I needed to drill for new wiring with this being said I told him I rent and needed landlord approval The 23rd an inspector came out to quality check the installers workHe was mad that the first guy didn't dnt get me serviceHe proceeded to connect service only to my living room He made an appointment with yet another installer who then got me service to my room and ran wiring all over my house to get service to my son's room.All without drilling for new wiring.Now finally on the 27th I got service to my rooms I was billed on the 2nd of February in the amount of February 17th I was billed at this time I cancelled it because I was told would be a locked in fee for two yearsI cancelled again on the 19th and finally again on the 27th, because I was told I could not cancell in the middle of a billing cycle then the 11th of March they got the new credit card number (fraudulently) and billed me again for Then the 17th of March they billed again for All of the his was resolved only because I filed with you their accounts resolution department people are rude and don't listen at allI have every reason to believe they would never resolved this if they wouldn't have gotten the complaint
Sincerely,
*** ***
Initial Business Response /* (1000, 4, 2015/05/11) */
May 4,
Ms*** ***
*** *** *** Rd
***, *** ***
Re: Revdex.com Complaint # ***
***-***
Dear Ms***:
On April 29, 2015, we received your correspondence, dated April 28, 2015, filed
with the Revdex.com
You said that you were told the first payment due for service would be due on May 27,
When we spoke today, I attempted to explain that your billing due date is the 27th of every monthHowever, DISH Network bills for service one month in advanceThe $referral credit that was applied to your account covered the service period of March 22, 2015, through April 21,
The payment you made in the amount of $on April 11, 2015, is for the service period of April 22, 2015, through May 21, I regret any confusion
As a courtesy, I applied a one-month credit of $for the America's Top package
We appreciate your feedback and your concerns will be used to improve our customers' interactions with our agents
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(***) ***-***
cc: Denver / Boulder Revdex.com
*** *** St
Denver, CO
*** ***
Initial Business Response /* (1000, 4, 2015/05/08) */
May 6,
Ms*** ***
*** W*** Ave., Lot **
***, *** ***
Re: Revdex.com Complaint # ***
***-***
Dear Ms***:
On April 28, 2015, we received your correspondence, dated April 27, 2015,
filed with the Revdex.com
You disputed the $in return shipping fees DISH Network applied to your disconnected accountYou indicated that these fees were not part of your contractTherefore, you would like them refunded and your account balance removed from collections
When we spoke on April 30, 2015, I explained that the return shipping fee is disclosed in our contract; however, as a courtesy I waived the fees and issued a refund for $Additionally, I requested that your account balance be removed from the collections process and the debt be deleted from the credit bureausYou accepted this resolution
A copy of your original contract was not availableI enclosed a sample of our contract for your reviewYour account has a zero balance
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(***) ***-***
Enclosure
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
February 16, Ms*** *** *** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On February 15, 2016, we received your complaint, dated February 14, 2016, filed with the Revdex.com You expressed concern with the customer service you received after we scheduled the disconnection of your mother’s (Ms*** ***) DISH Network service Although DISH Network strives hard to meet the needs of all of our customers, on rare occasions, we are unable to meet a customer’s expectationsAfter review of Ms*** account, we determined that it was in both parties’ best interest to terminate our business relationship. Our reason for this decision is that Ms*** has been delinquent on her payments eight times in the past monthsDue to the delinquency, eight late fees were applied to the account Additionally, the excessive amount of programming changes extended the due date, thereby allowing her to continue with service without payment To assist Ms*** in maintaining her account, we offered to decrease her core programming by 30%She rejected this offer and, as a result, we ended the business relationship. Following the closing of Ms*** account, we ask that she return the DISH Network receiver and remotesTo make the return process as easy as possible, we will send her prepaid shipping boxes with instructionsWe ask that Ms*** return the leased DISH Network equipment within days of receipt of the shipping materialsNormally, a $charge would apply for each box used to return the leased equipment; however, this fee has been waivedIf Ms*** leased DISH Network equipment is not returned in good condition, the credit card account used to qualify her DISH Network subscription will be debited for the unreturned equipment feePlease know that with the closing of this account, DISH Network will release Ms*** from any commitments and she will not be charged a cancellation feeDISH Network sincerely regrets any inconvenience Ms*** experienced during our business relationshipWe hope that she is successful in finding a provider that is able to meet her requirements If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT *** ***
Complaint: ***
I am rejecting this response because: the letter received contains the the name of the business as " dishnetwork "If this is an attempt to collect a debit is done ilegallyThe individual named in such later has a court date ( June 6th or June 7th )Please consider this unanswered vagues reapomse .
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/08/13) */
August 10,
***
***
Re: Revdex.com Complaint # ***
XXXXXXXXXXXXXXXX-XXXXXXX
Dear *** ***:
On July 29, 2015, we received your complaint,
dated July 23, 2015, filed with the Revdex.com
I unsuccessfully attempted to contact you at (XXX) XXX-XXXX on August 4, and 10, 2015, and I left three messages
You indicated that you attempted to pay a debt to DISH Network that is in collections for $However, you were unsure of the account and disappointed in the customer service you received
Our records reveal that this account was activated on January 30, 2006, and was disconnected due to non-payment on June 1, It was not referred to collection until July 17, The remaining balance included $for unreturned equipment fees and a programming balanceOnce the equipment was returned on August 1, 2012, the equipment fees (plus tax) were removed, leaving only the programming balance due
We received the payment of $on July 24, 2015, which brings the account to a zero balance
I apologize for the information that you received from customer serviceHowever, the account they were referring to is another account under the name of *** *** (account XXXXXXXXXXXXXXXX), which is active and current
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** Laslo
Initial Consumer Rebuttal /* (3000, 8, 2015/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The business did nothing! I spent hours researching finguring out who owned the account so that I could pay who owned the accountI then paid the account and it was closed and has been closedThe company has done nothing but give me a run around as they could not provide me with any information about who owned the accountThe information in the letter is all wrongThey pulled in my husbands fathers account also which was bullThe time of the account is wrong and everything because he was living in another state in a DORM when they said the account was opened in his name alsoThey have no idea about anything on the account in reference
Final Business Response /* (4000, 10, 2015/08/31) */
August 25,
Ms*** ***
***
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On August 24, 2015, we received your complaint, dated August 20, 2015, filed with the Revdex.com
You expressed concern with the customer service you received when you attempted to identify a collection agency for your husband's DISH Network accountYou also mentioned that the account number listed in my previous response was incorrect
I apologize for the customer service you receivedDue to the age of this account, the last collection agency that we show listed on this account is Afni, on July 16, Please note that the credit report should list an account number
The information provided in my previous response is the information documented for the account number XXXXXXXXXXXXXXXXI requested that you contact me directly if this was not the account you were referring toAdditionally, if you are disputing that this account belongs to Mr*** ***, you may file an ID Theft Affidavit, which can be obtained at www.consumer.gov/idtheft
I apologize that the incorrect account number was listed in my previous correspondence
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
Final Consumer Response /* (2000, 12, 2015/09/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Please have the business close the complaint as I have personally handled the complaint myself without any help of the business themselvesThey keep mentioning another account at the same address which is my husband's fathers account and I don't want them to mess with their accountThank you Revdex.com, but this time the business did not help at all to get the issue resolved and all they keep doing is causing more problems
Initial Business Response /* (1000, 5, 2015/08/26) */
August 20,
Ms*** ***
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXX
Dear Ms***:
On August 18, 2015, we received your correspondence, dated August 17, 2015, filed with the RevDex.com
You expressed concern about a inquiry posted to your credit reportYou requested that it be removed
I attempted to reach you at (XXX) XXX-XXXX on August 18, and 20, I left three voice messages
I reviewed your recorded sales call that took place on July 16, 2015, and found that the sales representative explained the DISH Network credit qualification process to establish a new accountDuring the call you provided your Social Security Number and when the salesperson requested permission to run a credit check, you agreed
We are unable to remove the inquiry, as you authorized the credit check
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/08/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not give permission to run a Hard Inquiry if you listened you will notice that I asked if this would be a hard inquiry vs softHE said that it would just be the same as a phone or utilities would ask for I specifically asked this question
Because of this reason I was requesting it to be removed as it appears as a hard inquiry
and found that the sales representative explained the DISH Network credit qualification process to establish a new accountDuring the call you provided your Social Security Number and when the salesperson requested permission to run a credit check, you agreed
Final Business Response /* (4000, 9, 2015/09/04) */
September 2,
Ms*** ***
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXX
Dear Ms***:
On August 31, 2015, we received your rebuttal, dated August 28, 2015, filed with the Revdex.com
You maintain you did not agree to a hard credit check and requested that the inquiry be removed from your credit report
I attempted to reach you at (XXX) XXX-XXXX on August 31, 2015, and September and 2, I left three voice messages
Please note that many different factors may affect an individual's credit scoreFor this reason, we encourage you to contact the credit bureaus directly regarding this matter
Unfortunately, we are unable to remove the inquiry from your credit report as you authorized the credit check
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Dear Ms***: On January 29, 2016, we received your rebuttal, dated January 29, 2016, filed with the Revdex.comYou maintain that you called DISH Network to cancel your account, but that our agents didn’t leave notes on your accountOur records reflect that the first call we had from you regarding closing your account was on January 2, However, your services had already been interrupted on December 30, 2014, due to nonpaymentWe advised you that your account would be closed on January 19, 2015, and that the billing was stopped as of the day your account was interrupted (December 30, 2014)Your request to have the balance waived is denied. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
Initial Business Response /* (1000, 5, 2015/08/25) */
August 14,
*** *** ***
XXXXX *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***
On August 14, 2015, we received your correspondence, dated August 13,
2015, filed with the Revdex.com
You expressed concern with the sale of your service and the monthly programming price
A review of your account shows that you established it under the Digital Home Advantage promotion with a 24-month commitment on August 5, Because you agreed to the term commitment, we provided a monthly discount of $for twelve months, and the HBO, Cinemax, Showtime and DISH Movie Pack free for three monthsWhen the credits end, the regular price is appliedOn the date of sale, a sales confirmation email was sent to you at ***@yahoo.com, detailing the terms of the DHA promotion and billing
You subscribed to the America's Top package at $per month before tax and discountsThe $credit makes the package $before tax for months
Please note that your bill was created on the 8th of the month, making your bill due date on the 28th of the monthOur records reveal that the due date was changed to the 23rd of the month per your previous requestI regret any confusion
On August 11, 2015, you spoke with Mr*** *** a DISH Network Dispute Resolution SpecialistMr*** waived your early termination fee and scheduled the disconnection of service for August 15, He also agreed to remove the balance for programming and the return shipping fees
We ask that the leased equipment be returned to DISH NetworkA return box with label will be delivered to your address by UPS
We appreciate your feedback and your concerns will be addressed internally with the appropriate personnelWe regret any inconvenience you may have experienced
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2015/08/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
wish DISH ALL THE BEST!!!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely, already has been taken care of
*** ***
August 9, Dear Mr***: On August 4, 2016, we received your complaint, dated July 29, 2016, filed with the Revdex.com. My attempts to reach you by phone on August 5, and 9, 2016, have been unsuccessful; however, I left a voice message
on each attempt You expressed concern that you were asked for your date of birth, Social Security Number and credit card information in order to receive a rate quoteYou feel that we should be able to give you a quote without your personal informationYou requested an apology or a gift card In order to give a potential customer a quote for our service, we do need to credit-qualify themThis requires that a customer provide their date of birth and Social Security Number for a credit checkA credit card needs to be validated if a customer wants to proceed under a commitment, or if they are trying to obtain leased equipment Our records don’t reflect that you contacted our sales departmentYou may have spoken with a retailer or a third partyI would like to address your concerns with the company you contactedPlease provide me with the phone number that you called to initiate your service so that I can further investigate this issue If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
Initial Business Response /* (1000, 5, 2015/08/13) */
August 7,
Ms*** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On July 29, 2015, we received your correspondence, dated July 28, 2015, filed
with the Revdex.com
You stated that when you purchased your DISH Network service from Sterling Commerce Group, an independent retail service provider, you were promised the Multimedios channel which is not currently offeredYou also experienced technical difficulties with your secondary TVsYou were under the impression that you could cancel your service within days of purchase without penaltyWhen you contacted customer service to disconnect your account, you were informed that you would be charged an early termination feeAdditionally, the customer service you encountered did not meet your expectationsYou requested that your early termination fee be waived and you would like a refund for the payment you made for service
When we spoke on July 29, 2015, I agreed to review your recorded calls
My have made several unsuccessful attempts to speak with you since our July 29, 2015, conversation
Your claims regarding the Multimedios channel and a 30-day trial period without penalty were unsupportedNevertheless, as a courtesy, I have waived your early termination fee and issued a refund of $for the payment DISH Network collected for your first month of service
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2015/08/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
(The consumer indicated he/she DID NOT accept the response from the business.)
The problem is not my TVThe Technician that came to my house reset my TV to display mode, causing my TV to reset to display mode every secondsThis freezes the TV so you cannot do anything but turn it of then turn it back on which switches the inputs, only to freeze up in seconds againBy the way, the Technician left my TV in this condition, saying he doesn't know why it's doing thatI had to look it up on the Internet and correct the mistake your Technician made! I set the input to the saved changes that were made by your TechnicianMy picture was twice as bad, I adjusted the picture backMy picture quality is maybe 720i! I have all 1080p TV's and I am not receiving the HD quality picture that I was receiving with Direct TV as your sales repInsured I wouldDish network blatantly lied to my face and locked me into a two year contractThis is not only morally wrong but is advertisementWhy would I want to cancel my contract if I was receiving what I was promised? I want out of my contract with no penaltiesYou are a multi million dollar company that should deliver what you promise or give your customers there money back$is not going to bankrupt youIf you want an unhappy customer, you've got one and I will continue to post on social media and speed word of mouth you companies practices and tactics as long as I am locked into your scandalous contract
March 1, Ms*** *** *** *** *** *** ** *** Re: Revdex.com Complaint # *** *** Dear Ms***:
On February 26, 2016, we received your complaint, dated February 26, 2016, filed with the Revdex.comYou informed us that an individual contacted you purporting to represent DISH NetworkYou indicated that this person offered you an equipment upgrade for $150.00; however, your bank did not process your paymentPlease note that the individual that contacted you was not a DISH Network representative and is in no way affiliated with DISH NetworkWe take your concerns seriously and we are actively pursuing the individual(s) responsibleIf you have not done so already, we recommend that you take the following steps to protect yourself from further fraudulent activity by the perpetrator: Contact your local law enforcement and file a police reportIf you provided any credit card or banking information to the perpetrator, contact your bank and notify them that your information has been compromisedIf you provided your Social Security Number to the perpetrator, contact the three major credit bureaus (Equifax, Experian, and Trans Union) to place a fraud alert on your credit fileThe credit bureaus may be contacted at the following phone numbers: Equifax - (888) 309-Experian - (888) 397-Trans Union - (800) 916-If there are further questions or concerns about this issue, please feel free to contact me at *** ***Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT *** *** cc: Denver / Boulder Revdex.com *** *** ***
*** ** ***
*** ***
Initial Business Response /* (1000, 5, 2015/11/03) */
November 2,
*** *** ***
*** *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On October 28, 2015, we received your complaint, dated October 27, 2015, filed with
the Revdex.com
You expressed concern with the local stations that are being providedYou would like for DISH Network to provide local stations from Tyler/Longview, TX or to waive your term commitment
Your service was activated on August 20, 2015, with a 24-month commitment
We understand that the reception of local programming services is important to our customers, as these stations provide vital services and information to their local viewershipIt is our sincere desire to provide you with the most relevant and desirable programming availableHowever, DISH Network is required by federal law to provide local programming services according to the Designated Market Area (DMA) in which a customer residesDMA boundaries are established by Nielsen Media Research, and DISH Network is obligated to provide local channels in accordance with these boundaries
When I spoke with you by phone on October 30, 2015, I advised you that we are unable to provide the requested stations because your DMA is Shreveport, LAAs a result, I waived your term commitmentYou will not be charged an early termination fee if you choose to disconnect your service
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Dear Mr***: On January 25, 2016, we received your complaint, dated January 22, 2016, filed with the Revdex.comYou said that our technician didn’t install the proper connectors and you were charged $to correct the issueYou indicated that you paid for the non-working
receiver for three monthsYou also expressed concern regarding your local CBS station being taken downYou requested that we waive the $50.00, three months of the additional receiver and the early termination feesWhen we spoke by phone I offered to waive your outstanding balance of $and you agreed to my resolutionIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
Initial Business Response /* (1000, 11, 2015/07/31) */
July 30,
Mr*** ***
*** *** ***
*** *** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On July 23, 2015, we received your complaint, dated July 22, 2015, filed with the RevDex.com
You stated that when you purchased your DISH Network service from Infinity Sales Group, an independent retail service provider, you were offered our new customer promotional discount for the 24-month term of your contractYou recently received a bill for full priceYou requested that the discount that you were offered for the term of your contract be honored
When we spoke today, I explained that the standard new customer promotional discount is offered for months with a 24-month contractYour recorded sales call was unavailable for review, so as a courtesy, I agreed to extend your promotional discount for the term of your current contractYou accepted this resolution
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 13, 2015/08/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
as mentioned dish-network agreed to extend my promotion for the remaining of my contract term
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** as of now I'm satisfied with response and did receive call from the account repI'm fully satisfied with the response and will contintue to tract account to not receive any more charges.this whole thing started with not providing shipping labels or shipping information with could have been avoided by better training of their employees.thank you very much for the help provided by the Revdex.com*** ***
December 14,
Mr*** *** ***
*** ** *** ***
*** ** ***
Re: Revdex.com Complaint # ***
***
Dear MrDecker:
On December 10, 2015, we received your complaint, dated December 9, 2015, filed with the Revdex.com
My attempts
to contact you by phone at *** *** on December 10, and 14, 2015, were unsuccessful; however, I left three messages
You expressed concern with the unreturned receiver fee that was applied to your accountYou maintain that you returned all four receivers in the same return box
Our records show that only three (a Hopper and two Joeys) of the four receivers on your account were returnedAs a result, you were charged $for an unreturned JoeyThe unreturned LNBF (eye piece on the satellite dish) fee of $was reversed on December 8,
I made an exception and reversed the fee, leaving your account with a zero balance
You also expressed dissatisfaction with our Customer Service Department while you were attempting to resolve your concernsWe appreciate that you brought this matter to our attention so that we may address it internally with the appropriate personnel
If there are further questions or concerns about this issue, please feel free to contact me at *** ***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
*** ***
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** ***
*** ***
December 29, Mr*** *** *** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Mr***: On December 26, 2017, we received your complaint, dated December 22, 2017, filed with the Revdex.com You alleged that a technician caused damage to your home and you indicated that you had not heard back about your damage claimYou requested two free months of service, your drywall and internet cable to be fixed, and your initial cabling re-run When we spoke, you confirmed that our local office had left you voicemails, but you were unable to call them back. As I informed you, our Corporate Field Resolutions (CFR) Team handles all damage claims, including determining liability and compensation if warranted. As such, I urged you to continue working with CFR and your local office to bring your claim to a resolution. I forwarded a copy to your case manager for their records If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, Dave S*** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI accepted the heir resolution,but here is how it truly went the of January dish sent an installer to my house and he could not get service he told me I needed to drill for new wiring with this being said I told him I rent and needed landlord approval The 23rd an inspector came out to quality check the installers workHe was mad that the first guy didn't dnt get me serviceHe proceeded to connect service only to my living room He made an appointment with yet another installer who then got me service to my room and ran wiring all over my house to get service to my son's room.All without drilling for new wiring.Now finally on the 27th I got service to my rooms I was billed on the 2nd of February in the amount of February 17th I was billed at this time I cancelled it because I was told would be a locked in fee for two yearsI cancelled again on the 19th and finally again on the 27th, because I was told I could not cancell in the middle of a billing cycle then the 11th of March they got the new credit card number (fraudulently) and billed me again for Then the 17th of March they billed again for All of the his was resolved only because I filed with you their accounts resolution department people are rude and don't listen at allI have every reason to believe they would never resolved this if they wouldn't have gotten the complaint
Sincerely,
*** ***
Initial Business Response /* (1000, 4, 2015/05/11) */
May 4,
Ms*** ***
*** *** *** Rd
***, *** ***
Re: Revdex.com Complaint # ***
***-***
Dear Ms***:
On April 29, 2015, we received your correspondence, dated April 28, 2015, filed
with the Revdex.com
You said that you were told the first payment due for service would be due on May 27,
When we spoke today, I attempted to explain that your billing due date is the 27th of every monthHowever, DISH Network bills for service one month in advanceThe $referral credit that was applied to your account covered the service period of March 22, 2015, through April 21,
The payment you made in the amount of $on April 11, 2015, is for the service period of April 22, 2015, through May 21, I regret any confusion
As a courtesy, I applied a one-month credit of $for the America's Top package
We appreciate your feedback and your concerns will be used to improve our customers' interactions with our agents
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(***) ***-***
cc: Denver / Boulder Revdex.com
*** *** St
Denver, CO
*** ***