July 13, 2016 Dear Sir or Madam: On July 8, 2016, we received your correspondence, dated July 5, 2016, regarding Mr. [redacted]. Mr. [redacted] requested that advertisements sent to his home cease, and he asked for no contact. Most print advertisements,...
but not all, are sent by companies that sell DISH Network satellite hardware and programming. They are independent companies that set their own policies and business procedures. I have placed his address on our Do Not Contact list. However, we do not share any information with the independent companies that sell our product. Therefore, we suggest that you call the contact phone number on each advertisement and request to be placed on their Do Not Contact list. The United States Postal Service also has some suggestions to prevent the receipt of unwanted print advertisements: The Direct Marketing Association (DMA) created a "Do Not Mail" registry. The DMA has approximately 3,600 members. Registry members are no longer allowed to be contacted by members of the DMA. Email registration is free at www.dmachoice.org. A fee may apply for registration by mail. It takes approximately two to three months before a significant reduction in junk mail is seen. The DMA registry provides a partial solution; junk mail may still be received from non-DMA members. The DMA contact information is as follows: DMAchoice Direct Marketing Association PO Box 643 Carmel, NY 10512 dmachoice.org There are methods available to refuse delivery from non-governmental institutions. Request Form 1500, Application for Listing and/or Prohibitory Order. The form was originally created to avoid circulation of sexually-oriented mail; however, the Supreme Court ruled Form 1500 can be used to refuse all undesirable mail, including junk mail. When submitting Form 1500, include a sample piece of junk mail. It takes 30 days to have your address added to the list. Your listing is active for five years. The Prohibitory Order Processing Center contact information is: US Postal Service PO Box 3744 Memphis TN 38173-0744 usps.com/forms/_pdf/ps1500.pdf I hope this information will assist Mr. [redacted]. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST
[redacted]-[redacted] Dear Ms. [redacted]: On February 25, 2016, we received your correspondence, dated February 23, 2016, filed with the Revdex.com. You stated that when you purchased your DISH Network TV service and dishNET satellite internet service, you explained your internet usage requirements. You were assured that the 10 GB package for the satellite internet service would meet your family’s needs. This has not been the case and this led you to disconnect your account before completing your contractual commitments. You feel that you were provided incorrect information when you purchased the service and you requested that you receive a discount on your disconnection fees. In our February 25, 2016, email correspondence, I agreed to waive the internet early termination fee. You accepted this resolution. We strive to provide excellent service and we regret that your experience was unfavorable. We appreciate your feedback and your concerns will be investigated. We thank you for your business and we are disappointed to lose you as a member of the DISH Network family. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] [redacted] Tell us why here...
December 30, 2015
Mr. [redacted].
[redacted]
Re: Revdex.com Complaint # [redacted]
[redacted]
Dear Mr. [redacted]:
On December 29, 2015, we received your correspondence, dated December 28, 2015, filed with the Better Business...
Bureau.
You said you restarted your DISH Network service in November 2015 and you agreed to pay $55.16. You maintain you did not authorize the payment of $176.85 and you mentioned the payment of $40.44 that was also collected. You requested a refund for the $40.44 payment and overdraft fees.
Your account was established under the Flex 24 promotion with a 24-month commitment. This is a Pay-In-Advance account and the amount due must be paid upfront.
When we spoke today, I advised you that I reviewed your recorded call that took place on November 20, 2015. After verifying that you are the account holder, the agent informed you that the balance due to restart your service was $176.85 (past-due amount plus the first month of service upfront). You agreed to pay the balance and provided your checking and routing numbers. The service was restored during the call.
Because the payment was returned by your bank, your service was disconnected due to nonpayment on December 2, 2015, and a $10.00 return payment fee was applied to your account. Since the service was canceled prior to the promotional fulfillment date, you were billed $440.00 for an early termination fee and two $10.00 return fees for shipping back the leased equipment.
I also reviewed your call that took place on December 5, 2015. You provided the agent with your credit card account number to collect the payment of $40.44 and your service was restored. However, the service was again interrupted on December 7, 2015, as the previous payment was not enough to cover your past-due balance.
No refund is warranted, as you authorized the payment transactions.
During our conversation, you said you will return the equipment. A return box with label will be delivered to your home by UPS.
You also indicated that you did not set up this account and you disputed the outstanding balance of $535.84. If you maintain that this is not your account, we ask that you fill out the ID theft affidavit form enclosed and return it with your supporting documentation to:
Attn: ID Theft Verification Team
DISH Network
[redacted]
[redacted]
If there are further questions or concerns about this issue, please feel free to contact me at [redacted].
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MST
[redacted]
Enclosure
cc: Denver / Boulder Revdex.com
[redacted]
[redacted]
[redacted]
Dear Mr. [redacted]: On September 26, 2017, we received your correspondence, dated September 25, 2017, filed with the Revdex.com. You expressed concern that you were unable to disconnect your service. During our email correspondence, I informed you that for security reasons our agents are required to verify the account with the caller prior to making any changes. When you called on September 22, 2017, as you are not listed as the account holder and you were unable to verify the security information, your disconnection request could not be processed. I canceled the service on September 27, 2017, and I applied a credit of $32.66 to your account. This credit is for the service charged from September 22, 2017. I also reversed the two $12.00 equipment return fees. The balance due for service rendered is $71.99. To avoid unreturned equipment fees from applying, please return the leased equipment to DISH Network. I provided you with our warehouse address: [redacted] You informed me that you are unable to return the equipment until October 22, 2017. Please note that unreturned equipment fees will apply 30 days from the disconnection date. I will monitor your account. We regret any inconvenience you may have experienced. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted]
Complaint: [redacted]
I am rejecting this response because: I I have damage to my roof because of Dish Network. This is not a landlord tenant issue, but an issue between myself in your business which installed the dish without my permission or knowledge
Sincerely,
[redacted]
Initial Business Response /* (1000, 10, 2015/10/08) */
October 5, 2015
Mr. [redacted]
[redacted]
Aguadilla, PR XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On September 28, 2015, we received your complaint, dated September 25, 2015, filed with...
the Revdex.com.
You requested boxes and labels with which to return your leased equipment.
I emailed you at [redacted]@msn.com. I offered to email you UPS labels to use to return your leased equipment, but I have not heard back from you.
Please email me at [redacted]@DISH.com to advise me if this is acceptable to you.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Dish network did terminate the service after multiple attempts. The time lapse between complaint and response is why this message was written.
[redacted]: On January 4, 2016, we received your complaint, dated December 31, 2015, filed with the Revdex.com. You said that you were told you would receive the Mundo Max channel as part of your package. In addition, you were advised that the internet service would support streaming services. Because you are not satisfied with the service, you would like to disconnect without penalty. Ms. [redacted], DISH Network Dispute Resolution Specialist, contacted you by phone on January 6, 2016, to discuss your concerns. She has agreed to release you from your TV and internet commitments. You said that you will call her back when you are ready to close your account. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT ###-###-#### [redacted] [redacted]
[redacted]
[redacted] [redacted]
[redacted]
Initial Business Response /* (1000, 5, 2015/09/16) */
September 11, 2015
Ms. [redacted]
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXX
Dear Ms. [redacted]:
On August 28, 2015, we received your complaint, dated August 25, 2015, filed with the Better...
Business Bureau.
You expressed concern with the mail you received advertising for DISH Network service.
Most print advertisements, but not all, are sent by companies that sell DISH Network satellite hardware and programming. They are independent companies that set their own policies and business procedures.
I placed your address on our Do Not Contact list. However, we do not share any information with the independent companies that sell our product. Therefore, we suggest that you call the contact phone number on each advertisement and request to be placed on their Do Not Contact list.
The United States Postal Service also has some suggestions to prevent the receipt of unwanted print advertisements:
[redacted] created a "Do Not Mail" registry. The[redacted] has approximately 3,600 members. Registry members are no longer allowed to be contacted by members of the[redacted]. Email registration is free at www.dmachoice.org. Registration by mail is $1.00. It takes approximately two to three months before a significant reduction in junk mail is seen. The[redacted] registry provides a partial solution; junk mail may still be received from [redacted] members. The[redacted] contact information is as follows:
[redacted]
There are methods available to refuse delivery from non-governmental institutions. Request Form 1500, Application for Listing and/or Prohibitory Order. The form was originally created to avoid circulation of sexually-oriented mail; however, the Supreme Court ruled Form 1500 can be used to refuse all undesirable mail, including junk mail. When submitting Form 1500, include a sample piece of junk mail. It takes 30 days to have your address added to the list. Your listing is active for five years.
[redacted]
I hope this information will assist you.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
[redacted]-[redacted] Dear Ms. [redacted]: On March 25, 2016, we received your complaint, dated March 23, 2016, filed with the Revdex.com. You said that when you agreed to the bundle account with TV, phone and internet, you were told your monthly rate would be $99.00. You state that you were never billed the quoted rate and you closed your account. You expressed concern that you did not receive a bill with the charge details. You want the balance waived, the collections efforts to cease, and the debt not be reported to your credit file. When we spoke, I advised you that dishNET Wireline has never offered a bundle with TV, phone and internet for $99.00. Our records reflect that you were released from your contract due to the fact that we didn’t have your signed contract on file. Enclosed you will find copies of your March, April and May 2013 billing statements. The March 19, 2013, statement was sent when your account was still active. The April 19, 2013, billing statements reflects the credits you received after closing your account. The May 15, 2013, statements reflects a $2.05 late fee. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT [redacted]
*
January 9, 2017 Mr. [redacted]., [redacted], ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr. [redacted]: On January 5, 2017, we received your rebuttal, dated January 3, 2017, filed with the Revdex.com. You said that you don’t owe DISH Network any money because your service was interrupted. We interrupted your service because an outstanding balance has existed on your account since October 2016. Your service was then interrupted due to nonpayment on December 22, 2016. Once your account is disconnected on January 21, 2017, the remaining balance will consist of $144.31 for service rendered. You will not be charged for service past the date of interruption (December 22, 2016). If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT [redacted] cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
Initial Business Response /* (1000, 9, 2015/11/24) */
November 20, 2015
[redacted]
[redacted]
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On November 18, 2015, we received your complaint, dated November 17, 2015, filed...
with the Revdex.com.
My attempts to contact you by phone at (XXX) XXX-XXXX on November 18, 19 and 20, 2015, were unsuccessful, and there was no option to leave a message.
You indicated that you have not received a refund for the canceled DISH Network service order.
Our records reveal that the service order was canceled on November 12, 2015, because our technician was unable to obtain a signal. A refund of $50.00 was submitted to your credit card account on the same day. The refund was completed and applied to your credit card account on November 16, 2015.
While we regret that we were unable to provide service at the requested location, we are unable to honor your request for compensation.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday-Friday, 6:30 am - 3:00 pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
Denver, CO XXXXX
[redacted]
Complaint Response Date bumped because: Holiday
December 11, 2015
Ms. [redacted]
[redacted]
[redacted]
Re: Revdex.com Complaint # [redacted]
[redacted]
Dear Ms. [redacted]:
On December 9, 2015, we received your complaint, dated December 8, 2015, filed with the Revdex.com.
My attempts to...
contact you by phone at [redacted] on December 9, 10 and 11, 2015, were unsuccessful; however, I left three messages.
You maintain that the 24-month commitment for an equipment upgrade was added to your account without notification. You would like to be released from both term commitments.
Your service was activated on August 26, 2013, with a 24-month commitment through our DISH'n It Up promotion. Since your service was placed on DISH Pause from August 11, 2014, through May 12, 2015, the commitment was extended to May 25, 2016.
A second 24-month commitment was added on May 17, 2015, when your equipment was upgraded through our DISH'n It Up promotion.
When a technician was sent to your home on May 17, 2015, to relocate the service, he found that there was not a receiver to connect to your television because you had previously returned the equipment. As a result, a service order was created to provide the required equipment. A review of the customer service call recording found that our agent requested to speak with you and told you that the upgrade would entail a new term commitment. Enclosed is a copy of your 24-month agreement.
We are unable to honor your request to waive the term commitments. An early termination fee will apply if you choose to disconnect your service.
You also indicated that you were charged for the installation and a surge protector without notification. Our records show that this matter was previously resolved. The technician visit ($95.00), leased receiver ($100.00), and surge protector ($29.00) charges were reversed on May 18, 2015, and June 18, 2015.
If there are further questions or concerns about this issue, please feel free to contact me at [redacted].
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday-Friday, 6:30 am - 3:00 pm MDT
[redacted]
Enclosure
cc: Denver / Boulder Revdex.com
[redacted]
[redacted]
[redacted]
Complaint: [redacted]
I am rejecting this response because: They have an 803 that is constantly being projected on my televisionscreen. The response that was given by the CS people indicated that Dish Network had a "hold" on myaccount to decline payments from my checking acct. As for some promotion, this is the first I have heardof. I had memos coming from this organization. Truth in lending???? Unheard of.
Sincerely,
[redacted]
March 20, 2018 Mr. [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Mr. [redacted]: On March 8, 2018, we received your complaint, dated March 7, 2018, filed with the Revdex.com. You disputed the $50.00 purchased receiver and $15.00 shipping fee applied to your DISH Network account. You requested a refund and for your account to be disconnected. I attempted to reach you at ([redacted] on March 15, 19 and 20, 2018, and I left three voicemails. I also emailed you at [redacted]. In my last message, I informed you that I waived both of the fees. I reviewed your February 8, 2018, call and found that the agent was having issues with our system at the time, which may have caused the fees to be applied without his knowledge. I also advised you to contact us at (800) 333-3474 to disconnect your account and I reminded you that your account is currently under a 24-month commitment until March 30, 2018. We sincerely regret any inconvenience this issue may have caused. If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-7312. Sincerely, Dave S[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri (720) 514-7312 cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
[redacted] Dear Ms. [redacted]: On January 25, 2017, we received your complaint, dated January 24, 2017, filed with the Revdex.com. You disputed the early termination fee associated with your DISH Network account. I attempted to reach you at [redacted] on January 26, 27 and 30, 2017, and I left three voicemails. In my last message, I advised you that your early termination fee was waived on January 24, 2017. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri [redacted] cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
Initial Business Response /* (1000, 5, 2015/09/25) */
September 10, 2015
Mr. [redacted]
PO Box XXXXXX
Clermont, FL XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On September 4, 2015, we received your correspondence, dated September 3, 2015,...
filed with the Revdex.com.
You said you sold your home at XXXXX [redacted] Lane, [redacted] FL XXXXX. You maintain your service was to be canceled on June 29, 2015, and you agreed to pay $135.99. You disputed the balance due for unreturned equipment and said you are unable to return it.
I attempted to reach you at (XXX) XXX-XXXX on September 4, 8 and 9, 2015. I left three voice messages. Although you returned my call, we were unable to speak directly.
A review of your account shows that your service was disconnected on June 1, 2015, due to nonpayment. The payment of $135.99 covered service rendered through the disconnection date. We sent an email notification regarding the equipment return to you at [redacted]@coldwellbanker.com on July 4, 2015. We attempted to deliver a return box with a label to the service address on July 6, 2015. The return box was returned by UPS as undeliverable on July 21, 2015.
You participated in the DISH'n It Up lease equipment upgrade with an HD DVR Duo receiver. Under this promotion, the customer agrees to return the leased equipment to DISH Network. Because the equipment was not returned to DISH Network, you were billed $248.00 plus tax. I regret any confusion.
Since you maintain you are unable to return the leased equipment, I made an exception and reversed $135.66 from your account. We ask that the remaining balance of $129.70 be paid for the equipment.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/09/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Most customers never know what's in those agreements.
As was stated in the response, I never received the box to return the equipment.
I believe that Dish should comply with agreed final payment that I made in good faith.
Final Business Response /* (4000, 9, 2015/10/05) */
September 29, 2015
Mr. [redacted]
PO Box XXXXXX
[redacted] FL XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On September 29, 2015, we received your rebuttal, dated September 28, 2015, filed with the Revdex.com.
You expressed concern with the contents of our customer agreements. You requested that DISH Network remove the balance for the unreturned equipment.
Please note that all DISH Network agreements are available for our customers to review online at www.dish.com.
The payment of $135.99 was for service rendered only. We sent an email notification advising you of the equipment return to [redacted]@coldwellbanker.com on July 4, 2015, and the return box with label were returned as undeliverable to your physical address.
When we spoke today, I advised you that I previously made an exception and reversed half of the unreturned equipment fees from your account, as you said you no longer have the equipment to return. We ask that the balance of $129.70 be paid.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
[redacted] Dear Ms. [redacted]: On February 17, 2016, we received your complaint, dated February 15, 2016, filed with the Revdex.com. You said that you were offered a free equipment upgrade and new customer promotions when you contacted DISH Network about moving your service. I attempted to reach you at [redacted] on February 18, 19 and 22, 2016, and I left three voicemails. In my last message, I advised you that a review of the calls and chats referencing your request to move your service revealed no offers such as you describe. You were offered a free Move-In Deal and a monthly credit of $10.00 for ten months, but no other offers were made. While we sincerely regret any confusion this issue may have caused, we are unable to waive your 24-month commitment. If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-7312. Sincerely, Dave Simons Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri (720) 514-7312 cc: Denver / Boulder Revdex.com 1020 Cherokee St. Denver, CO 80204 David Laslo Tell us why here...
July 13, 2016 Dear Sir or Madam: On July 8, 2016, we received your correspondence, dated July 5, 2016, regarding Mr. [redacted]. Mr. [redacted] requested that advertisements sent to his home cease, and he asked for no contact. Most print advertisements,...
but not all, are sent by companies that sell DISH Network satellite hardware and programming. They are independent companies that set their own policies and business procedures. I have placed his address on our Do Not Contact list. However, we do not share any information with the independent companies that sell our product. Therefore, we suggest that you call the contact phone number on each advertisement and request to be placed on their Do Not Contact list. The United States Postal Service also has some suggestions to prevent the receipt of unwanted print advertisements: The Direct Marketing Association (DMA) created a "Do Not Mail" registry. The DMA has approximately 3,600 members. Registry members are no longer allowed to be contacted by members of the DMA. Email registration is free at www.dmachoice.org. A fee may apply for registration by mail. It takes approximately two to three months before a significant reduction in junk mail is seen. The DMA registry provides a partial solution; junk mail may still be received from non-DMA members. The DMA contact information is as follows: DMAchoice Direct Marketing Association PO Box 643 Carmel, NY 10512 dmachoice.org There are methods available to refuse delivery from non-governmental institutions. Request Form 1500, Application for Listing and/or Prohibitory Order. The form was originally created to avoid circulation of sexually-oriented mail; however, the Supreme Court ruled Form 1500 can be used to refuse all undesirable mail, including junk mail. When submitting Form 1500, include a sample piece of junk mail. It takes 30 days to have your address added to the list. Your listing is active for five years. The Prohibitory Order Processing Center contact information is: US Postal Service PO Box 3744 Memphis TN 38173-0744 usps.com/forms/_pdf/ps1500.pdf I hope this information will assist Mr. [redacted]. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST
February 26, 2016 Ms. [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted]-[redacted] Dear Ms. [redacted]: On February 25, 2016, we received your correspondence, dated February 23, 2016, filed with the Revdex.com. You stated that when you purchased your DISH Network TV service and dishNET satellite internet service, you explained your internet usage requirements. You were assured that the 10 GB package for the satellite internet service would meet your family’s needs. This has not been the case and this led you to disconnect your account before completing your contractual commitments. You feel that you were provided incorrect information when you purchased the service and you requested that you receive a discount on your disconnection fees. In our February 25, 2016, email correspondence, I agreed to waive the internet early termination fee. You accepted this resolution. We strive to provide excellent service and we regret that your experience was unfavorable. We appreciate your feedback and your concerns will be investigated. We thank you for your business and we are disappointed to lose you as a member of the DISH Network family. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] [redacted] Tell us why here...
December 30, 2015
Mr. [redacted].
[redacted]
Re: Revdex.com Complaint # [redacted]
[redacted]
Dear Mr. [redacted]:
On December 29, 2015, we received your correspondence, dated December 28, 2015, filed with the Better Business...
Bureau.
You said you restarted your DISH Network service in November 2015 and you agreed to pay $55.16. You maintain you did not authorize the payment of $176.85 and you mentioned the payment of $40.44 that was also collected. You requested a refund for the $40.44 payment and overdraft fees.
Your account was established under the Flex 24 promotion with a 24-month commitment. This is a Pay-In-Advance account and the amount due must be paid upfront.
When we spoke today, I advised you that I reviewed your recorded call that took place on November 20, 2015. After verifying that you are the account holder, the agent informed you that the balance due to restart your service was $176.85 (past-due amount plus the first month of service upfront). You agreed to pay the balance and provided your checking and routing numbers. The service was restored during the call.
Because the payment was returned by your bank, your service was disconnected due to nonpayment on December 2, 2015, and a $10.00 return payment fee was applied to your account. Since the service was canceled prior to the promotional fulfillment date, you were billed $440.00 for an early termination fee and two $10.00 return fees for shipping back the leased equipment.
I also reviewed your call that took place on December 5, 2015. You provided the agent with your credit card account number to collect the payment of $40.44 and your service was restored. However, the service was again interrupted on December 7, 2015, as the previous payment was not enough to cover your past-due balance.
No refund is warranted, as you authorized the payment transactions.
During our conversation, you said you will return the equipment. A return box with label will be delivered to your home by UPS.
You also indicated that you did not set up this account and you disputed the outstanding balance of $535.84. If you maintain that this is not your account, we ask that you fill out the ID theft affidavit form enclosed and return it with your supporting documentation to:
Attn: ID Theft Verification Team
DISH Network
[redacted]
[redacted]
If there are further questions or concerns about this issue, please feel free to contact me at [redacted].
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MST
[redacted]
Enclosure
cc: Denver / Boulder Revdex.com
[redacted]
[redacted]
[redacted]
September 28, 2017 [redacted] *
[redacted] Re: Revdex.com Complaint # [redacted]
[redacted]...
Dear Mr. [redacted]: On September 26, 2017, we received your correspondence, dated September 25, 2017, filed with the Revdex.com. You expressed concern that you were unable to disconnect your service. During our email correspondence, I informed you that for security reasons our agents are required to verify the account with the caller prior to making any changes. When you called on September 22, 2017, as you are not listed as the account holder and you were unable to verify the security information, your disconnection request could not be processed. I canceled the service on September 27, 2017, and I applied a credit of $32.66 to your account. This credit is for the service charged from September 22, 2017. I also reversed the two $12.00 equipment return fees. The balance due for service rendered is $71.99. To avoid unreturned equipment fees from applying, please return the leased equipment to DISH Network. I provided you with our warehouse address: [redacted] You informed me that you are unable to return the equipment until October 22, 2017. Please note that unreturned equipment fees will apply 30 days from the disconnection date. I will monitor your account. We regret any inconvenience you may have experienced. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted]
[redacted] [redacted]
[redacted]
[redacted]
Complaint: [redacted]
I am rejecting this response because: I I have damage to my roof because of Dish Network. This is not a landlord tenant issue, but an issue between myself in your business which installed the dish without my permission or knowledge
Sincerely,
[redacted]
Initial Business Response /* (1000, 10, 2015/10/08) */
October 5, 2015
Mr. [redacted]
[redacted]
Aguadilla, PR XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On September 28, 2015, we received your complaint, dated September 25, 2015, filed with...
the Revdex.com.
You requested boxes and labels with which to return your leased equipment.
I emailed you at [redacted]@msn.com. I offered to email you UPS labels to use to return your leased equipment, but I have not heard back from you.
Please email me at [redacted]@DISH.com to advise me if this is acceptable to you.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Dish network did terminate the service after multiple attempts. The time lapse between complaint and response is why this message was written.
[redacted]
*
*
*
[redacted]
[redacted]
[redacted] [redacted]
*
[redacted] [redacted]
[redacted] Dear Ms....
[redacted]: On January 4, 2016, we received your complaint, dated December 31, 2015, filed with the Revdex.com. You said that you were told you would receive the Mundo Max channel as part of your package. In addition, you were advised that the internet service would support streaming services. Because you are not satisfied with the service, you would like to disconnect without penalty. Ms. [redacted], DISH Network Dispute Resolution Specialist, contacted you by phone on January 6, 2016, to discuss your concerns. She has agreed to release you from your TV and internet commitments. You said that you will call her back when you are ready to close your account. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT ###-###-#### [redacted] [redacted]
[redacted]
[redacted] [redacted]
[redacted]
Initial Business Response /* (1000, 5, 2015/09/16) */
September 11, 2015
Ms. [redacted]
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXX
Dear Ms. [redacted]:
On August 28, 2015, we received your complaint, dated August 25, 2015, filed with the Better...
Business Bureau.
You expressed concern with the mail you received advertising for DISH Network service.
Most print advertisements, but not all, are sent by companies that sell DISH Network satellite hardware and programming. They are independent companies that set their own policies and business procedures.
I placed your address on our Do Not Contact list. However, we do not share any information with the independent companies that sell our product. Therefore, we suggest that you call the contact phone number on each advertisement and request to be placed on their Do Not Contact list.
The United States Postal Service also has some suggestions to prevent the receipt of unwanted print advertisements:
[redacted] created a "Do Not Mail" registry. The[redacted] has approximately 3,600 members. Registry members are no longer allowed to be contacted by members of the[redacted]. Email registration is free at www.dmachoice.org. Registration by mail is $1.00. It takes approximately two to three months before a significant reduction in junk mail is seen. The[redacted] registry provides a partial solution; junk mail may still be received from [redacted] members. The[redacted] contact information is as follows:
[redacted]
There are methods available to refuse delivery from non-governmental institutions. Request Form 1500, Application for Listing and/or Prohibitory Order. The form was originally created to avoid circulation of sexually-oriented mail; however, the Supreme Court ruled Form 1500 can be used to refuse all undesirable mail, including junk mail. When submitting Form 1500, include a sample piece of junk mail. It takes 30 days to have your address added to the list. Your listing is active for five years.
[redacted]
I hope this information will assist you.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
March 30, 2016 Ms. [redacted] [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted]-[redacted] Dear Ms. [redacted]: On March 25, 2016, we received your complaint, dated March 23, 2016, filed with the Revdex.com. You said that when you agreed to the bundle account with TV, phone and internet, you were told your monthly rate would be $99.00. You state that you were never billed the quoted rate and you closed your account. You expressed concern that you did not receive a bill with the charge details. You want the balance waived, the collections efforts to cease, and the debt not be reported to your credit file. When we spoke, I advised you that dishNET Wireline has never offered a bundle with TV, phone and internet for $99.00. Our records reflect that you were released from your contract due to the fact that we didn’t have your signed contract on file. Enclosed you will find copies of your March, April and May 2013 billing statements. The March 19, 2013, statement was sent when your account was still active. The April 19, 2013, billing statements reflects the credits you received after closing your account. The May 15, 2013, statements reflects a $2.05 late fee. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT [redacted]
*
January 9, 2017 Mr. [redacted]., [redacted], ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr. [redacted]: On January 5, 2017, we received your rebuttal, dated January 3, 2017, filed with the Revdex.com. You said that you don’t owe DISH Network any money because your service was interrupted. We interrupted your service because an outstanding balance has existed on your account since October 2016. Your service was then interrupted due to nonpayment on December 22, 2016. Once your account is disconnected on January 21, 2017, the remaining balance will consist of $144.31 for service rendered. You will not be charged for service past the date of interruption (December 22, 2016). If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT [redacted] cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
Initial Business Response /* (1000, 9, 2015/11/24) */
November 20, 2015
[redacted]
[redacted]
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On November 18, 2015, we received your complaint, dated November 17, 2015, filed...
with the Revdex.com.
My attempts to contact you by phone at (XXX) XXX-XXXX on November 18, 19 and 20, 2015, were unsuccessful, and there was no option to leave a message.
You indicated that you have not received a refund for the canceled DISH Network service order.
Our records reveal that the service order was canceled on November 12, 2015, because our technician was unable to obtain a signal. A refund of $50.00 was submitted to your credit card account on the same day. The refund was completed and applied to your credit card account on November 16, 2015.
While we regret that we were unable to provide service at the requested location, we are unable to honor your request for compensation.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday-Friday, 6:30 am - 3:00 pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
Denver, CO XXXXX
[redacted]
Complaint Response Date bumped because: Holiday
December 11, 2015
Ms. [redacted]
[redacted]
[redacted]
Re: Revdex.com Complaint # [redacted]
[redacted]
Dear Ms. [redacted]:
On December 9, 2015, we received your complaint, dated December 8, 2015, filed with the Revdex.com.
My attempts to...
contact you by phone at [redacted] on December 9, 10 and 11, 2015, were unsuccessful; however, I left three messages.
You maintain that the 24-month commitment for an equipment upgrade was added to your account without notification. You would like to be released from both term commitments.
Your service was activated on August 26, 2013, with a 24-month commitment through our DISH'n It Up promotion. Since your service was placed on DISH Pause from August 11, 2014, through May 12, 2015, the commitment was extended to May 25, 2016.
A second 24-month commitment was added on May 17, 2015, when your equipment was upgraded through our DISH'n It Up promotion.
When a technician was sent to your home on May 17, 2015, to relocate the service, he found that there was not a receiver to connect to your television because you had previously returned the equipment. As a result, a service order was created to provide the required equipment. A review of the customer service call recording found that our agent requested to speak with you and told you that the upgrade would entail a new term commitment. Enclosed is a copy of your 24-month agreement.
We are unable to honor your request to waive the term commitments. An early termination fee will apply if you choose to disconnect your service.
You also indicated that you were charged for the installation and a surge protector without notification. Our records show that this matter was previously resolved. The technician visit ($95.00), leased receiver ($100.00), and surge protector ($29.00) charges were reversed on May 18, 2015, and June 18, 2015.
If there are further questions or concerns about this issue, please feel free to contact me at [redacted].
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday-Friday, 6:30 am - 3:00 pm MDT
[redacted]
Enclosure
cc: Denver / Boulder Revdex.com
[redacted]
[redacted]
[redacted]
Complaint: [redacted]
I am rejecting this response because: They have an 803 that is constantly being projected on my televisionscreen. The response that was given by the CS people indicated that Dish Network had a "hold" on myaccount to decline payments from my checking acct. As for some promotion, this is the first I have heardof. I had memos coming from this organization. Truth in lending???? Unheard of.
Sincerely,
[redacted]
Final Consumer Response /* (2000, 4, 2015/12/22) */
March 20, 2018 Mr. [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Mr. [redacted]: On March 8, 2018, we received your complaint, dated March 7, 2018, filed with the Revdex.com. You disputed the $50.00 purchased receiver and $15.00 shipping fee applied to your DISH Network account. You requested a refund and for your account to be disconnected. I attempted to reach you at ([redacted] on March 15, 19 and 20, 2018, and I left three voicemails. I also emailed you at [redacted]. In my last message, I informed you that I waived both of the fees. I reviewed your February 8, 2018, call and found that the agent was having issues with our system at the time, which may have caused the fees to be applied without his knowledge. I also advised you to contact us at (800) 333-3474 to disconnect your account and I reminded you that your account is currently under a 24-month commitment until March 30, 2018. We sincerely regret any inconvenience this issue may have caused. If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-7312. Sincerely, Dave S[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri (720) 514-7312 cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
January 30, 2017 [redacted]
[redacted]
[redacted] [redacted] Re: Revdex.com Complaint # [redacted]
...
[redacted] Dear Ms. [redacted]: On January 25, 2017, we received your complaint, dated January 24, 2017, filed with the Revdex.com. You disputed the early termination fee associated with your DISH Network account. I attempted to reach you at [redacted] on January 26, 27 and 30, 2017, and I left three voicemails. In my last message, I advised you that your early termination fee was waived on January 24, 2017. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri [redacted] cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
Initial Business Response /* (1000, 5, 2015/09/25) */
September 10, 2015
Mr. [redacted]
PO Box XXXXXX
Clermont, FL XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On September 4, 2015, we received your correspondence, dated September 3, 2015,...
filed with the Revdex.com.
You said you sold your home at XXXXX [redacted] Lane, [redacted] FL XXXXX. You maintain your service was to be canceled on June 29, 2015, and you agreed to pay $135.99. You disputed the balance due for unreturned equipment and said you are unable to return it.
I attempted to reach you at (XXX) XXX-XXXX on September 4, 8 and 9, 2015. I left three voice messages. Although you returned my call, we were unable to speak directly.
A review of your account shows that your service was disconnected on June 1, 2015, due to nonpayment. The payment of $135.99 covered service rendered through the disconnection date. We sent an email notification regarding the equipment return to you at [redacted]@coldwellbanker.com on July 4, 2015. We attempted to deliver a return box with a label to the service address on July 6, 2015. The return box was returned by UPS as undeliverable on July 21, 2015.
You participated in the DISH'n It Up lease equipment upgrade with an HD DVR Duo receiver. Under this promotion, the customer agrees to return the leased equipment to DISH Network. Because the equipment was not returned to DISH Network, you were billed $248.00 plus tax. I regret any confusion.
Since you maintain you are unable to return the leased equipment, I made an exception and reversed $135.66 from your account. We ask that the remaining balance of $129.70 be paid for the equipment.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/09/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Most customers never know what's in those agreements.
As was stated in the response, I never received the box to return the equipment.
I believe that Dish should comply with agreed final payment that I made in good faith.
Final Business Response /* (4000, 9, 2015/10/05) */
September 29, 2015
Mr. [redacted]
PO Box XXXXXX
[redacted] FL XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On September 29, 2015, we received your rebuttal, dated September 28, 2015, filed with the Revdex.com.
You expressed concern with the contents of our customer agreements. You requested that DISH Network remove the balance for the unreturned equipment.
Please note that all DISH Network agreements are available for our customers to review online at www.dish.com.
The payment of $135.99 was for service rendered only. We sent an email notification advising you of the equipment return to [redacted]@coldwellbanker.com on July 4, 2015, and the return box with label were returned as undeliverable to your physical address.
When we spoke today, I advised you that I previously made an exception and reversed half of the unreturned equipment fees from your account, as you said you no longer have the equipment to return. We ask that the balance of $129.70 be paid.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
February 22, 2016 Ms. [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Ms. [redacted]: On February 17, 2016, we received your complaint, dated February 15, 2016, filed with the Revdex.com. You said that you were offered a free equipment upgrade and new customer promotions when you contacted DISH Network about moving your service. I attempted to reach you at [redacted] on February 18, 19 and 22, 2016, and I left three voicemails. In my last message, I advised you that a review of the calls and chats referencing your request to move your service revealed no offers such as you describe. You were offered a free Move-In Deal and a monthly credit of $10.00 for ten months, but no other offers were made. While we sincerely regret any confusion this issue may have caused, we are unable to waive your 24-month commitment. If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-7312. Sincerely, Dave Simons Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri (720) 514-7312 cc: Denver / Boulder Revdex.com 1020 Cherokee St. Denver, CO 80204 David Laslo Tell us why here...