Initial Business Response /* (1000, 5, 2015/09/04) */
September 2, 2015
[redacted]
XXXXX [redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On August 26, 2015, we received your correspondence, dated August 25,...
2015, filed with the Revdex.com.
You stated that you contacted Infinity Dish, an independent retail service provider, to purchase DISH Network service. You cancelled the order but you were charged a $49.99 processing fee. You requested that this fee be refunded.
In our August 26, 2015, email correspondence, I explained that the $49.99 nonrefundable processing fee is charged and collected by Infinity Dish. You may contact them directly at (XXX) XXX-XXXX.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Dear Ms. [redacted]: On April 19, 2016, we received your complaint, dated April 17, 2016, filed with the Revdex.com. You indicated that you were unaware of the credits that were applied to your account or that your monthly rate is $109.00 plus tax. You expressed concern with the early termination fee. Your service was initiated through DISHDBC, an independent retailer. I’ve enclosed a copy of your Digital Home Advantage 24-month agreement for review. Included in the agreement is a box which indicates acceptance of the introductory pricing offer. You initialed this box. As previously advised, all promotional and courtesy credits have expired and you’re now being billed at the regular rate for the service you subscribe to. You always have the option to lower your programming package to reduce your monthly rate. The early termination fee is calculated by multiplying $20.00 by the number of months remaining in the commitment period. In your case, the commitment will be fulfilled on December 18, 2016. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
We have paid for service with Dish Network through October and I think it would be easier to cancel at the end of the payment period if that works for Dish Network. Please let me know how to also pay the $100 termination fee.
Sincerely,
[redacted]
April 21, 2017 [redacted] Re: Revdex.com Complaint # [redacted]
...
[redacted] Dear Ms. [redacted]: On April 18, 2017, we received your complaint, dated April 17, 2017, filed with the Revdex.com. You stated that when you purchased your DISH Network service from [redacted], an independent retail service provider, you failed to provide them with your “switchnow” offer code so you could receive your $200.00 gift card. You contacted DISH Network directly prior to completing the service installation and requested that the code be added to your pending work order. Although, you were assured that the code was added, you never received the gift card. Your attempts to resolve the matter have been unsuccessful and you would like the offer honored. When we spoke on April 18, 2017, I confirmed that DISH Network applied a $100.00 credit to your account to assist in compensation for the offer. I advised you that we would contact [redacted] and request that your gift card offer be honored. When we spoke today, I informed you that [redacted] was unable to honor the offer, as the offer code was not provided during the original transaction. However, as a courtesy, I agreed to provide you with an additional $100.00 credit to complete the offer. You accepted this resolution. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI [redacted] cc: [redacted]
[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for your help.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/07/23) */
July 17, 2015
Ms. [redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On July 17, 2015, we received your complaint, dated July 16, 2015, filed with the Better...
Business Bureau.
You stated that you purchased your DISH Network service from a door-to-door salesperson employed by Dish One Satellite, an independent retail service provider. You understood that she was upgrading your current ViOS servicenot replacing it with DISH Network. You addressed the matter and as a result, your service was disconnected without penalty. However, you are being charged for return shipping and you would like it waived.
When we spoke today, I agreed to waive your return shipping fee. We discussed a $49.99 processing fee collected by Dish One. I informed you that you would need to address that fee directly with them and I provided their contact information.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/08/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I asked that I be credited for the activation fee and the return shipping fee as I felt that the sales girl had misrepresenting herself as a Frontier employee. Dish Network was very cooperative and did credit me for all the expenses that I had been charged for. I cannot get back the time that was wasted on this whole transaction, but I am happy that it is over and that it did not cost me anything other than my time.
Initial Business Response /* (1000, 5, 2015/06/02) */
June 1, 2015
[redacted]
[redacted]
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On May 27, 2015, we received your complaint, dated May 26, 2015, filed with the Better...
Business Bureau.
You disputed the early termination fee applied to your DISH Network account. You said that you experienced technical issues.
When we spoke, I advised you that our records do not indicate that we were given adequate opportunity to resolve your technical issues; however, our local office was not able to provide me with a copy of your customer agreement. As such, while our records indicate that you received the benefits of the 24-month commitment, I made an exception and waived your early termination fee.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/06/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
First I would like to say that you never spoke to me you spoke to someone else that ask you to call me back in 1 hour. And you told that person you would e-mail me, that sir never happened. The reason why "we were not given adequate opportunity to resolve your technical issues" was because your company cannot FIX something that it is not able to fix as I have been informed by at least 5 of your CS people.
So in closing I would like to thank you for waiving the fees and I sorry that Dish could not keep happy as a customer. I am very happy with Direct TV after going back to them and my equipment does not shut down at 1am everyday.
March 11, 2016 Mr. [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Mr. [redacted]: On March 9, 2016, we received your complaint, dated March 8, 2016, filed with the Revdex.com. You said that you were provided incorrect information concerning your monthly rate and the half-price premium package you have been receiving. I reviewed your calls and found that there was some confusion concerning the package renewing on February 24, 2016. Between the premium channels being added at full price and the half-price promotion being re-added, there were prorated charges totaling $13.50. As a courtesy, I applied a credit to your account for this amount. We sincerely regret any inconvenience this issue may have caused. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] [redacted]
Initial Business Response /* (1000, 4, 2015/05/08) */
May 6, 2015
Mr. [redacted]
[redacted] Dr.
[redacted], [redacted]
Re: Revdex.com Complaint # [redacted]
[redacted]
Dear Mr. [redacted]:
On May 6, 2015, we received your complaint, dated May 5, 2015, filed with the Better...
Business Bureau.
You expressed concern regarding our contractual agreement stating that prices and programming our subject to change at any time.
When we spoke, I advised you that these are the terms and conditions of our agreement and you terminated the call. I enclosed a copy of your signed contractual agreement for your records.
If there are further questions or concerns about this issue, please feel free to contact me at ([redacted]) [redacted].
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT
([redacted]) [redacted]
Enclosure
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO 80204
[redacted]
Dear Ms. [redacted]: On March 25, 2016, we received your complaint, dated March 23, 2016, filed with the Revdex.com. You said that you received a collections notice, but you have not received a bill to justify the charges. You requested proof that we attempted to collect the debt, and an explanation of the debt. You also asked that the debt be removed from your credit file. When we spoke, I informed you that dishNET Wireline did send statements in an attempt to collect the past-due balance. Enclosed are copies of the billing statements. They also include the charges and credits you received. You advised me that you spoke with a collection agency and agreed to settle the account for $77.31, but the remaining balance was never waived. I told you that I will waive the balance of $33.13 and have the debt removed from our collection agency and remove the debt from your credit report. Please allow up to eight weeks for the debt to be removed from your credit report. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT [redacted]
June 12, 2017 [redacted] Re: Revdex.com Complaint # [redacted]
...
[redacted] Dear [redacted]
* On June 7, 2017, we received your complaint, dated June 6, 2017, filed with the Revdex.com. You expressed concern with the calls that you received regarding the balance on your account. You stated that you have advised our Customer Service Department numerous times that you will make a payment on June 15, 2017. As you indicated that you are out of the country, I contacted you via email and provided you with the following information. Your DISH Network service was activated on October 18, 2016, with a 24-month commitment. Your service was placed on DISH Pause on April 4, 2017, for six months for $5.00 a month. Please be advised that DISH Pause does not count towards your term commitment and will extend it by the number of months your account is paused. Since we did not receive a payment for the DISH Pause service and/or the previous service charges, your service was interrupted for non-payment on April 15, 2017, and was fully disconnected on May 15, 2017. The calls that you are receiving are courtesy calls to avoid service disconnection and/or collection proceedings. Although I requested that your phone number be suppressed from our auto-dialer, this will take 30 days to process. An early termination fee of $380.00 was applied to your account for the non-fulfillment of your term commitment. We are unable to honor your request to provide an account credit for the calls you received. If you would like to restart your service, a payment will be required for the past-due amount on your account. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted]
*
[redacted] [redacted]
[redacted]
[redacted]
*
[redacted]
January 22, 2016 Mr. [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Mr. [redacted]: On January 19, 2016, we received your complaint, dated January 15, 2016, filed with the Revdex.com. You said that you were charged $99.00 for a set of headphones that were supposed to be provided for free. You also said that you have not received credit for new customer referrals. During our phone conversation, you advised me that you spoke with an agent and the issue was taken care of. I confirmed that the $99.00 charge for the headphones was waived as of January 15, 2016. Also, I confirmed that the agent provided a $10.00 monthly credit for ten months. You agreed with the resolution provided. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT [redacted] Tell us why here...
[redacted] Dear Ms. [redacted]: On February 23, 2016, we received your complaint, dated February 21, 2016, filed with the Revdex.com. You said that you were not advised that your monthly promotional credits would be forfeited when you paused your DISH Network service. When we spoke, I advised you that as you were not provided with all the pertinent information when you placed your account on pause, I waived your 24-month commitment. We sincerely regret any inconvenience this issue may have caused. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri (720) 514-7312 cc: Denver / Boulder Revdex.com [redacted] [redacted] [redacted] Tell us why here...
February 9, 2018 Mr. [redacted]
[redacted] [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Mr. [redacted]: On February 2, 2018, we received your complaint, dated February 1, 2018, filed with the Revdex.com. My attempts to contact you by phone at ([redacted] on February 6, 7 and 8, 2018, were unsuccessful; however, I left three messages. I also sent an email to [redacted]. You expressed concern with the early termination fee to disconnect your internet service. You maintain that the service has not worked properly and you did not receive any assistance when you contacted us. You also do not agree with our request for you to return the TRIA and you expressed dissatisfaction with the customer service you received while you were attempting to resolve your concerns. Your internet service was established on March 17, 2017, with a 24-month commitment. Enclosed is a copy of your 24-month agreement for your review. A review of the customer service calls on your account shows that we only received one call about service issues. A review of this call from June 27, 2017, found that your wife called in and our representative checked the modem and confirmed that it was receiving a good signal. He advised her that the data for the month had been exceeded, which caused the speed to slow down. He attempted to troubleshoot further, but your wife indicated that she did not have a computer or laptop to connect directly to the modem. I made an exception and waived your term commitment. You will not be charged an early termination fee if you choose to disconnect your service. We appreciate your feedback regarding our equipment return policy. When you agreed to a free installation of the equipment, it did not include the removal of the equipment at the end of our business relationship. As we do not require the return of the satellite dish, we will not schedule a technician. Additionally, we only ask that the TRIA be return if it is accessible. Please contact me directly once your service is disconnected so I may waive the requirement to return the TRIA. We appreciate that you brought your customer service concerns to our attention so we may address them internally with the appropriate personnel. If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-7291. Sincerely, Ana V[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT (720) 514-7291 Enclosure cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
Initial Business Response /* (1000, 5, 2015/07/10) */
July 7, 2015
[redacted]
XXXXX [redacted] A
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On July 3, 2015, we received your correspondence, dated July 2, 2015,...
filed with the Revdex.com.
You maintain you have experienced technical issues with your service for a month and you disputed the technician visit cost.
Please note that DISH Network provides a 60-day installation warranty from the initial installation date. Because you reported technical issues after the warranty period expired, the applicable $95.00 technician visit fee will apply. We offer a Protection Plan at $8.00 per month which discounts a technician visit to $10.00.
When I spoke with your daughter ([redacted]) today, I scheduled a free technician visit for July 8, 2015, between 8:00 am and noon. She accepted this resolution.
We regret any inconvenience you may have experienced.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/07/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They sent a technician who quickly resolved the issue at no charge. I'm happy with the resolution.
September 15, 2016 Dear Mr. [redacted]: On September 7, 2016, we received your complaint, dated September 4, 2016, filed with the Revdex.com. You said that you were offered two $50.00 gift cards but you received instructions to pay shipping for the...
gift cards to be sent. You also disputed that you spoke with an independent retailer to initiate your account. When we spoke, I advised you that the gift card promotion to which you referred was not offered by DISH Network, but by Infinity Sales Group. As such, I recommended that you contact Infinity if you wish to dispute their process for sending gift cards. I requested to have your sales call reviewed for misinformation, and it was found that you were advised that you were speaking with an authorized retailer and not DISH Network directly. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri ###-###-####
December 28, 2016 Mr. [redacted], ** [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Mr. [redacted]: On December 28, 2016, we received your complaint, dated December 27, 2016, filed with the Revdex.com. You said that when you removed the E-Bill from your account in order to receive a paper billing statement, you were not told that it would cost you the $10.00 discount you were receiving as part of your promotional offer. You asked that the credit be added back, and to receive a credit for the months you didn’t get the discount. When we spoke, I agreed to add the $10.00 monthly credit back until your contract expires without requiring that you have our autopay or E-Bill. I also applied a $50.00 credit to your account for the months you didn’t receive the $10.00 discount. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT [redacted] cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
May 6, 2016 Mr. [redacted] [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Mr. [redacted]: On May 4, 2016, we received your complaint, dated May 2, 2016, filed with the Revdex.com. You expressed concern with the balance of $538.45 that was reported to collections by DISH Network. You maintain that you were told your account would be closed at no charge because of the installation issues with your landlord’s home. You would like the balance removed. Your service was activated on February 25, 2014, with a 24-month commitment. I’ve enclosed a copy for your review. I also enclosed a copy of the service agreement, wherein you agreed and accepted the installation. On February 25, 2014, you contacted us to inform us that your neighbor’s DIRECTV line was cut by our technician. At that time, you were told that we were unable to resolve the issue, as our technicians are not trained to install non-DISH Network services. You contacted us again on February 26, 2014, requesting a technician because your line was cut when your neighbor’s DIRECTV line was repaired. A technician visit was completed on February 27, 2014, to resolve this matter. No additional installation issues were reported. Our records show that you contacted us on May 4, 2014, to cancel your service because of your dissatisfaction with sporting blackouts. At that time, you were told that an early termination fee would apply and you accepted our representative’s offer to place your service on DISH Pause on May 24, 2014. Please be advised that DISH Pause does not count towards the term commitment--it actually extends the term commitment by the number of months the service is paused. Although DISH Pause is $5.00 a month, the representative waived the monthly fee for nine months. A confirmation email regarding DISH Pause was sent to you at [email protected] on May 24, 2014. DISH Pause was automatically removed on February 24, 2015, because the allowed time frame had been exceeded. At that time, your previous service was restored. Notification of the removal was sent to the email address above. When you contacted us on April 12, 2015, you were again advised that an early termination fee would apply if your service was disconnected. A representative from our Office of the President offered to place your service back on DISH Pause and apply a one-time credit of $100.00 for the past service charges. You accepted. The credit and service changes left your account with a balance of $111.09. Since we did not receive a payment, your service was interrupted for non-payment on May 21, 2015. An early termination fee of $400.00 was applied for the non-fulfillment of your term commitment. You were also charged two $10.00 box return fees, bringing your total balance to $538.45. Enclosed are copies of the billing statements that we sent on June 20, 2015, and July 20, 2015. On July 30, 2015, you called us regarding the collection notice that you received and the balance was explained to you at that time. When I spoke with you by phone on May 5, 2016, I advised you that we are unable to honor your request to remove the charges, as they are valid. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT [redacted]
*
Initial Business Response /* (1000, 4, 2015/12/23) */
December 17, 2015
Mr. [redacted]
[redacted]
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On December 14, 2015, we received your complaint, dated December 11, 2015, filed with the...
Revdex.com.
Although I received your voicemail, my attempts to contact you by phone at (XXX) XXX-XXXX on December 14, 15 and 16, 2015, were unsuccessful; however, I left three messages.
You expressed concern with the early termination fee to disconnect your internet service. You are dissatisfied with the service.
Your internet service was activated on September 19, 2015, with a 24-month commitment. The Fair Access Policy and Data Allowance Policy were designed to ensure that all internet customers have equal access to the network. These policies limit the amount of data that a customer may send and receive using the service in a 30-day period before speeds are slowed.
I made an exception and waived the term commitment for your internet service. You may disconnect this service at any time without penalty. Please be advised that the term commitment for your TV will still apply.
You also mentioned that you experienced technical issues with your TV service, purchased a modem that was not needed and the installation for the internet service was not completed; however, you confirmed that these issues were addressed.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday-Friday, 6:30 am - 3:00 pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
[redacted] XXXXX
[redacted]
Complaint Response Date bumped because: Holiday
Initial Consumer Rebuttal /* (2000, 6, 2016/01/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Response accepted only because I was alowed to cancel the Internet service without being charged the early termination fee. Technical support issues with poor internet service were never resolved.
[redacted] Dear Ms. [redacted]: On December 23, 2016, we received your complaint, dated December 22, 2016, filed with the Revdex.com. You disputed the balance associated with your DISH Network and [redacted] accounts. When we spoke, I attempted to explain that a review of your calls to DISH Network revealed no requests to disconnect your account. You contacted us on June 22, 2016, to ask about bundling your TV account with a new internet provider. The agent with whom you spoke provided you with the phone numbers for [redacted] and [redacted] and you indicated that you would contact them about having internet service at your new address. We received no further calls concerning your account and disconnecting your DISH Network account was not discussed at all. As we received no request to disconnect your account, it remained active until November 6, 2016, when it was disconnected due to non-payment. As such, we are unable to waive your $99.84 balance. Please note that I do not have access to [redacted]’s billing, so you must contact them directly concerning their balance. At your request, I contacted the collection company to request that they cease contact with you. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted]Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri[redacted] cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
Initial Business Response /* (1000, 5, 2015/09/04) */
September 2, 2015
[redacted]
XXXXX [redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On August 26, 2015, we received your correspondence, dated August 25,...
2015, filed with the Revdex.com.
You stated that you contacted Infinity Dish, an independent retail service provider, to purchase DISH Network service. You cancelled the order but you were charged a $49.99 processing fee. You requested that this fee be refunded.
In our August 26, 2015, email correspondence, I explained that the $49.99 nonrefundable processing fee is charged and collected by Infinity Dish. You may contact them directly at (XXX) XXX-XXXX.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Dear Ms. [redacted]: On April 19, 2016, we received your complaint, dated April 17, 2016, filed with the Revdex.com. You indicated that you were unaware of the credits that were applied to your account or that your monthly rate is $109.00 plus tax. You expressed concern with the early termination fee. Your service was initiated through DISHDBC, an independent retailer. I’ve enclosed a copy of your Digital Home Advantage 24-month agreement for review. Included in the agreement is a box which indicates acceptance of the introductory pricing offer. You initialed this box. As previously advised, all promotional and courtesy credits have expired and you’re now being billed at the regular rate for the service you subscribe to. You always have the option to lower your programming package to reduce your monthly rate. The early termination fee is calculated by multiplying $20.00 by the number of months remaining in the commitment period. In your case, the commitment will be fulfilled on December 18, 2016. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
We have paid for service with Dish Network through October and I think it would be easier to cancel at the end of the payment period if that works for Dish Network. Please let me know how to also pay the $100 termination fee.
Sincerely,
[redacted]
April 21, 2017 [redacted] Re: Revdex.com Complaint # [redacted]
...
[redacted] Dear Ms. [redacted]: On April 18, 2017, we received your complaint, dated April 17, 2017, filed with the Revdex.com. You stated that when you purchased your DISH Network service from [redacted], an independent retail service provider, you failed to provide them with your “switchnow” offer code so you could receive your $200.00 gift card. You contacted DISH Network directly prior to completing the service installation and requested that the code be added to your pending work order. Although, you were assured that the code was added, you never received the gift card. Your attempts to resolve the matter have been unsuccessful and you would like the offer honored. When we spoke on April 18, 2017, I confirmed that DISH Network applied a $100.00 credit to your account to assist in compensation for the offer. I advised you that we would contact [redacted] and request that your gift card offer be honored. When we spoke today, I informed you that [redacted] was unable to honor the offer, as the offer code was not provided during the original transaction. However, as a courtesy, I agreed to provide you with an additional $100.00 credit to complete the offer. You accepted this resolution. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI [redacted] cc: [redacted]
[redacted]
[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for your help.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/07/23) */
July 17, 2015
Ms. [redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On July 17, 2015, we received your complaint, dated July 16, 2015, filed with the Better...
Business Bureau.
You stated that you purchased your DISH Network service from a door-to-door salesperson employed by Dish One Satellite, an independent retail service provider. You understood that she was upgrading your current ViOS servicenot replacing it with DISH Network. You addressed the matter and as a result, your service was disconnected without penalty. However, you are being charged for return shipping and you would like it waived.
When we spoke today, I agreed to waive your return shipping fee. We discussed a $49.99 processing fee collected by Dish One. I informed you that you would need to address that fee directly with them and I provided their contact information.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/08/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I asked that I be credited for the activation fee and the return shipping fee as I felt that the sales girl had misrepresenting herself as a Frontier employee. Dish Network was very cooperative and did credit me for all the expenses that I had been charged for. I cannot get back the time that was wasted on this whole transaction, but I am happy that it is over and that it did not cost me anything other than my time.
Initial Business Response /* (1000, 5, 2015/06/02) */
June 1, 2015
[redacted]
[redacted]
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On May 27, 2015, we received your complaint, dated May 26, 2015, filed with the Better...
Business Bureau.
You disputed the early termination fee applied to your DISH Network account. You said that you experienced technical issues.
When we spoke, I advised you that our records do not indicate that we were given adequate opportunity to resolve your technical issues; however, our local office was not able to provide me with a copy of your customer agreement. As such, while our records indicate that you received the benefits of the 24-month commitment, I made an exception and waived your early termination fee.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/06/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
First I would like to say that you never spoke to me you spoke to someone else that ask you to call me back in 1 hour. And you told that person you would e-mail me, that sir never happened. The reason why "we were not given adequate opportunity to resolve your technical issues" was because your company cannot FIX something that it is not able to fix as I have been informed by at least 5 of your CS people.
So in closing I would like to thank you for waiving the fees and I sorry that Dish could not keep happy as a customer. I am very happy with Direct TV after going back to them and my equipment does not shut down at 1am everyday.
March 11, 2016 Mr. [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Mr. [redacted]: On March 9, 2016, we received your complaint, dated March 8, 2016, filed with the Revdex.com. You said that you were provided incorrect information concerning your monthly rate and the half-price premium package you have been receiving. I reviewed your calls and found that there was some confusion concerning the package renewing on February 24, 2016. Between the premium channels being added at full price and the half-price promotion being re-added, there were prorated charges totaling $13.50. As a courtesy, I applied a credit to your account for this amount. We sincerely regret any inconvenience this issue may have caused. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] [redacted]
Initial Business Response /* (1000, 4, 2015/05/08) */
May 6, 2015
Mr. [redacted]
[redacted] Dr.
[redacted], [redacted]
Re: Revdex.com Complaint # [redacted]
[redacted]
Dear Mr. [redacted]:
On May 6, 2015, we received your complaint, dated May 5, 2015, filed with the Better...
Business Bureau.
You expressed concern regarding our contractual agreement stating that prices and programming our subject to change at any time.
When we spoke, I advised you that these are the terms and conditions of our agreement and you terminated the call. I enclosed a copy of your signed contractual agreement for your records.
If there are further questions or concerns about this issue, please feel free to contact me at ([redacted]) [redacted].
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT
([redacted]) [redacted]
Enclosure
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO 80204
[redacted]
March 30, 2016 Ms. [redacted] [redacted] Re: Revdex.com Complaint # [redacted] [redacted]...
Dear Ms. [redacted]: On March 25, 2016, we received your complaint, dated March 23, 2016, filed with the Revdex.com. You said that you received a collections notice, but you have not received a bill to justify the charges. You requested proof that we attempted to collect the debt, and an explanation of the debt. You also asked that the debt be removed from your credit file. When we spoke, I informed you that dishNET Wireline did send statements in an attempt to collect the past-due balance. Enclosed are copies of the billing statements. They also include the charges and credits you received. You advised me that you spoke with a collection agency and agreed to settle the account for $77.31, but the remaining balance was never waived. I told you that I will waive the balance of $33.13 and have the debt removed from our collection agency and remove the debt from your credit report. Please allow up to eight weeks for the debt to be removed from your credit report. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT [redacted]
June 12, 2017 [redacted] Re: Revdex.com Complaint # [redacted]
...
[redacted] Dear [redacted]
* On June 7, 2017, we received your complaint, dated June 6, 2017, filed with the Revdex.com. You expressed concern with the calls that you received regarding the balance on your account. You stated that you have advised our Customer Service Department numerous times that you will make a payment on June 15, 2017. As you indicated that you are out of the country, I contacted you via email and provided you with the following information. Your DISH Network service was activated on October 18, 2016, with a 24-month commitment. Your service was placed on DISH Pause on April 4, 2017, for six months for $5.00 a month. Please be advised that DISH Pause does not count towards your term commitment and will extend it by the number of months your account is paused. Since we did not receive a payment for the DISH Pause service and/or the previous service charges, your service was interrupted for non-payment on April 15, 2017, and was fully disconnected on May 15, 2017. The calls that you are receiving are courtesy calls to avoid service disconnection and/or collection proceedings. Although I requested that your phone number be suppressed from our auto-dialer, this will take 30 days to process. An early termination fee of $380.00 was applied to your account for the non-fulfillment of your term commitment. We are unable to honor your request to provide an account credit for the calls you received. If you would like to restart your service, a payment will be required for the past-due amount on your account. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted]
*
[redacted] [redacted]
[redacted]
[redacted]
*
[redacted]
January 22, 2016 Mr. [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Mr. [redacted]: On January 19, 2016, we received your complaint, dated January 15, 2016, filed with the Revdex.com. You said that you were charged $99.00 for a set of headphones that were supposed to be provided for free. You also said that you have not received credit for new customer referrals. During our phone conversation, you advised me that you spoke with an agent and the issue was taken care of. I confirmed that the $99.00 charge for the headphones was waived as of January 15, 2016. Also, I confirmed that the agent provided a $10.00 monthly credit for ten months. You agreed with the resolution provided. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT [redacted] Tell us why here...
February 25, 2016 Ms. [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Ms. [redacted]: On February 23, 2016, we received your complaint, dated February 21, 2016, filed with the Revdex.com. You said that you were not advised that your monthly promotional credits would be forfeited when you paused your DISH Network service. When we spoke, I advised you that as you were not provided with all the pertinent information when you placed your account on pause, I waived your 24-month commitment. We sincerely regret any inconvenience this issue may have caused. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri (720) 514-7312 cc: Denver / Boulder Revdex.com [redacted] [redacted] [redacted] Tell us why here...
February 9, 2018 Mr. [redacted]
[redacted] [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Mr. [redacted]: On February 2, 2018, we received your complaint, dated February 1, 2018, filed with the Revdex.com. My attempts to contact you by phone at ([redacted] on February 6, 7 and 8, 2018, were unsuccessful; however, I left three messages. I also sent an email to [redacted]. You expressed concern with the early termination fee to disconnect your internet service. You maintain that the service has not worked properly and you did not receive any assistance when you contacted us. You also do not agree with our request for you to return the TRIA and you expressed dissatisfaction with the customer service you received while you were attempting to resolve your concerns. Your internet service was established on March 17, 2017, with a 24-month commitment. Enclosed is a copy of your 24-month agreement for your review. A review of the customer service calls on your account shows that we only received one call about service issues. A review of this call from June 27, 2017, found that your wife called in and our representative checked the modem and confirmed that it was receiving a good signal. He advised her that the data for the month had been exceeded, which caused the speed to slow down. He attempted to troubleshoot further, but your wife indicated that she did not have a computer or laptop to connect directly to the modem. I made an exception and waived your term commitment. You will not be charged an early termination fee if you choose to disconnect your service. We appreciate your feedback regarding our equipment return policy. When you agreed to a free installation of the equipment, it did not include the removal of the equipment at the end of our business relationship. As we do not require the return of the satellite dish, we will not schedule a technician. Additionally, we only ask that the TRIA be return if it is accessible. Please contact me directly once your service is disconnected so I may waive the requirement to return the TRIA. We appreciate that you brought your customer service concerns to our attention so we may address them internally with the appropriate personnel. If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-7291. Sincerely, Ana V[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT (720) 514-7291 Enclosure cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
Initial Business Response /* (1000, 5, 2015/07/10) */
July 7, 2015
[redacted]
XXXXX [redacted] A
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On July 3, 2015, we received your correspondence, dated July 2, 2015,...
filed with the Revdex.com.
You maintain you have experienced technical issues with your service for a month and you disputed the technician visit cost.
Please note that DISH Network provides a 60-day installation warranty from the initial installation date. Because you reported technical issues after the warranty period expired, the applicable $95.00 technician visit fee will apply. We offer a Protection Plan at $8.00 per month which discounts a technician visit to $10.00.
When I spoke with your daughter ([redacted]) today, I scheduled a free technician visit for July 8, 2015, between 8:00 am and noon. She accepted this resolution.
We regret any inconvenience you may have experienced.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/07/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They sent a technician who quickly resolved the issue at no charge. I'm happy with the resolution.
September 15, 2016 Dear Mr. [redacted]: On September 7, 2016, we received your complaint, dated September 4, 2016, filed with the Revdex.com. You said that you were offered two $50.00 gift cards but you received instructions to pay shipping for the...
gift cards to be sent. You also disputed that you spoke with an independent retailer to initiate your account. When we spoke, I advised you that the gift card promotion to which you referred was not offered by DISH Network, but by Infinity Sales Group. As such, I recommended that you contact Infinity if you wish to dispute their process for sending gift cards. I requested to have your sales call reviewed for misinformation, and it was found that you were advised that you were speaking with an authorized retailer and not DISH Network directly. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri ###-###-####
December 28, 2016 Mr. [redacted], ** [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Mr. [redacted]: On December 28, 2016, we received your complaint, dated December 27, 2016, filed with the Revdex.com. You said that when you removed the E-Bill from your account in order to receive a paper billing statement, you were not told that it would cost you the $10.00 discount you were receiving as part of your promotional offer. You asked that the credit be added back, and to receive a credit for the months you didn’t get the discount. When we spoke, I agreed to add the $10.00 monthly credit back until your contract expires without requiring that you have our autopay or E-Bill. I also applied a $50.00 credit to your account for the months you didn’t receive the $10.00 discount. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT [redacted] cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
May 6, 2016 Mr. [redacted] [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Mr. [redacted]: On May 4, 2016, we received your complaint, dated May 2, 2016, filed with the Revdex.com. You expressed concern with the balance of $538.45 that was reported to collections by DISH Network. You maintain that you were told your account would be closed at no charge because of the installation issues with your landlord’s home. You would like the balance removed. Your service was activated on February 25, 2014, with a 24-month commitment. I’ve enclosed a copy for your review. I also enclosed a copy of the service agreement, wherein you agreed and accepted the installation. On February 25, 2014, you contacted us to inform us that your neighbor’s DIRECTV line was cut by our technician. At that time, you were told that we were unable to resolve the issue, as our technicians are not trained to install non-DISH Network services. You contacted us again on February 26, 2014, requesting a technician because your line was cut when your neighbor’s DIRECTV line was repaired. A technician visit was completed on February 27, 2014, to resolve this matter. No additional installation issues were reported. Our records show that you contacted us on May 4, 2014, to cancel your service because of your dissatisfaction with sporting blackouts. At that time, you were told that an early termination fee would apply and you accepted our representative’s offer to place your service on DISH Pause on May 24, 2014. Please be advised that DISH Pause does not count towards the term commitment--it actually extends the term commitment by the number of months the service is paused. Although DISH Pause is $5.00 a month, the representative waived the monthly fee for nine months. A confirmation email regarding DISH Pause was sent to you at [email protected] on May 24, 2014. DISH Pause was automatically removed on February 24, 2015, because the allowed time frame had been exceeded. At that time, your previous service was restored. Notification of the removal was sent to the email address above. When you contacted us on April 12, 2015, you were again advised that an early termination fee would apply if your service was disconnected. A representative from our Office of the President offered to place your service back on DISH Pause and apply a one-time credit of $100.00 for the past service charges. You accepted. The credit and service changes left your account with a balance of $111.09. Since we did not receive a payment, your service was interrupted for non-payment on May 21, 2015. An early termination fee of $400.00 was applied for the non-fulfillment of your term commitment. You were also charged two $10.00 box return fees, bringing your total balance to $538.45. Enclosed are copies of the billing statements that we sent on June 20, 2015, and July 20, 2015. On July 30, 2015, you called us regarding the collection notice that you received and the balance was explained to you at that time. When I spoke with you by phone on May 5, 2016, I advised you that we are unable to honor your request to remove the charges, as they are valid. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT [redacted]
*
Initial Business Response /* (1000, 4, 2015/12/23) */
December 17, 2015
Mr. [redacted]
[redacted]
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On December 14, 2015, we received your complaint, dated December 11, 2015, filed with the...
Revdex.com.
Although I received your voicemail, my attempts to contact you by phone at (XXX) XXX-XXXX on December 14, 15 and 16, 2015, were unsuccessful; however, I left three messages.
You expressed concern with the early termination fee to disconnect your internet service. You are dissatisfied with the service.
Your internet service was activated on September 19, 2015, with a 24-month commitment. The Fair Access Policy and Data Allowance Policy were designed to ensure that all internet customers have equal access to the network. These policies limit the amount of data that a customer may send and receive using the service in a 30-day period before speeds are slowed.
I made an exception and waived the term commitment for your internet service. You may disconnect this service at any time without penalty. Please be advised that the term commitment for your TV will still apply.
You also mentioned that you experienced technical issues with your TV service, purchased a modem that was not needed and the installation for the internet service was not completed; however, you confirmed that these issues were addressed.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday-Friday, 6:30 am - 3:00 pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
[redacted] XXXXX
[redacted]
Complaint Response Date bumped because: Holiday
Initial Consumer Rebuttal /* (2000, 6, 2016/01/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Response accepted only because I was alowed to cancel the Internet service without being charged the early termination fee. Technical support issues with poor internet service were never resolved.
December 27, 2016 Ms. [redacted].[redacted], ** [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Ms. [redacted]: On December 23, 2016, we received your complaint, dated December 22, 2016, filed with the Revdex.com. You disputed the balance associated with your DISH Network and [redacted] accounts. When we spoke, I attempted to explain that a review of your calls to DISH Network revealed no requests to disconnect your account. You contacted us on June 22, 2016, to ask about bundling your TV account with a new internet provider. The agent with whom you spoke provided you with the phone numbers for [redacted] and [redacted] and you indicated that you would contact them about having internet service at your new address. We received no further calls concerning your account and disconnecting your DISH Network account was not discussed at all. As we received no request to disconnect your account, it remained active until November 6, 2016, when it was disconnected due to non-payment. As such, we are unable to waive your $99.84 balance. Please note that I do not have access to [redacted]’s billing, so you must contact them directly concerning their balance. At your request, I contacted the collection company to request that they cease contact with you. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted]Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri[redacted] cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]