Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/11/11) */
November 11, 2015
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On November 10, 2015, we received your complaint, dated November 9, 2015, filed with...
the Revdex.com.
You said that you were charged by DISH Network three times for a sound bar that you returned. You stated that you were refunded twice and you requested a third refund of $319.19.
When I spoke with Mr. [redacted], I advised him that you were charged once for the sound bar on June 27, 2015, and you made a payment of $319.19 on the same day.
Due to a system issue, two refunds of $319.19 were applied to your DISH Network account (one on July 20, 2015, and one on July 21, 2015), after you returned the sound bar. These refunds would show as charges on your Windstream bill. One refund check was cashed and the other one was voided. The voided refund was reversed (credited) on your DISH Network account on October 20, 2015, and will be sent to your Windstream account on November 19, 2015.
As we have no record of a third charge and as the credit that will apply to your Windstream account offsets the erroneous refund, we are unable to provide further refunds for this issue.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
[redacted] XXXXX
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/11/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
a total of payments made to dishnetwork one on the day of installtation, then 2 more bills after the fact of paying the 1st, one by the tech that installed it name chris who used my debit card on his phone to pay bill that day. I KNOW IVE PAID A TOTAL OF 3 PAYMENTS OF 319.19, AND HAVE BEEN REFUNED ONLY 2, OF A SYSTEM THATS DEFECTIVE AND RETURNED OF WHICH I HAD TO PAY SHIPPING AND PROCESSING ON MY OWN. I AM DUE 319.19 ONE MORE TIME AS THIS ISSUE HAS BEEN ONGOING FOR MONTHS, EVERYTIME I CALL ON THIS ISSUE, EVERY TECH THAT ANSWERS, I HAVE WALK THEM THRU THE WHOLE THING OVER AND OVER AND OVER, THERE RECORDS ARE ALL MESSED UP. PURE HEADACHE FOR A CUSTOMER THAT HAS BEEN WITH DISH FOR 15 YEARS, ALWAYS A HEADACHE DEALING WITH THEM. CUSTOMERS BEWARE!!!!
Final Consumer Response /* (4200, 11, 2015/11/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
well u better figure it out cause I'm still owed one more refund, as stated the worse recored keeping i9ve ever been apart of. on install date I paid 319.19 on the dish reps phone using my debit card PAID IN FULL THEN AND THERE. BUT NO DISH BILLS ME TWO MORE TIMES, I HAve to pay due to bundle with Windstream, IM NOT GOING AWAY DISH NETWORK U OWE ME AND YOU WILL PAY ONE WAY OR ANOTHER, I WILL KEEP U TIED UP WITH THE Revdex.com. ALL THE WAY TO END OF TIME. GIVE ME WHATS MINE, THATS ALL I NEED. UNTIL THEN U GOT A FIGHT!!!!!!!!!!!!!!!. I HAVE RECORDS THAT WINDSTREAM TOTALLY AGREES WITH. U OWE 319.19 GET IT DONE!!!!!. 15 YEAR CUSTOMER TALKING AND UN CANT GET IT RIGHT WHAT THE.........
Final Business Response /* (4000, 13, 2015/11/30) */
November 20, 2015
Ms. [redacted] TX XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On November 20, 2015, we received your rebuttal, dated November 18, 2015, filed with the Revdex.com.
You maintain that DISH Network owes you an additional refund.
Our records indicate that we received one payment of $319.19 from you on June 27, 2015. This payment was refunded to you on July 20, 2015. A system error caused a second refund on July 21, 2015. This refund was cancelled on October 20, 2015.
If you paid Windstream an additional $319.19 please speak with them about refunding your payment, as DISH Network has only received one payment.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
[redacted] XXXXX
[redacted]
Dear Ms. [redacted]: On March 30, 2016, we received your complaint, dated March 28, 2016, filed with the Revdex.com. You indicated that when you purchased your service, you were charged $50.00 more than what you agreed you. You stated that you were told the charge would be refunded. You have not received the refund and you requested that this matter be resolved. My three attempts to contact you at [redacted] and [redacted] on March 30 and 31, 2016, and April 1, 2016, were unsuccessful; however, I was able to leave a message and my contact information at [redacted]. I also sent an email to you at [redacted]@gmail.com (copy enclosed), but I have not received a response. You purchased your service through Go Dish, an independent retail service provider. They charged you the $49.99 processing fee. However, DISH Network charged a $50.00 non-refundable activation fee on March 17, 2016. It is unclear in your complaint which fee you are disputing. Please note both fees are disclosed at the time of sale. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI [redacted]
Dear Ms. [redacted]: On February 5, 2018, we received your complaint, dated February 2, 2018, filed with the Revdex.com. You said you were told you would have a 30-day trial period to cancel your service without penalty. You indicated that you canceled within the 30 days, but you were charged an early termination fee of $460.00. You also paid an installation fee of $50.00. In addition, you expressed concern with the customer service you encountered. My attempts to contact you by phone at ([redacted] and ([redacted] on February 14, 15 and 20, were unsuccessful, but I left you three messages. I also sent an email to [redacted]@yahoo.com. A review of the calls for your account reveals that a 30-day trial period was not mentioned. During the sales call, you were provided with all the appropriate disclosures including the 24-month commitment. The activation fee that you paid offsets some of the initial cost of starting service for a new customer. This one-time fee gives you access to the offers and additional content that can be found in DISH Perks at mydish.com, including our free channel previews and on-demand content. Please note, the installation fee and early termination fee are two separate fees. We strive to provide excellent service and regret that your experience was unfavorable. We thank you for your business and we are disappointed to lose you as a member of the DISH Network family. If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-7125. Sincerely, Kimber S[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday thru Friday 9:00am - 6:00pm (720) 514-7125 cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
February 15, 2016 Mr. [redacted]. [redacted]. [redacted]. [redacted], ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted]-[redacted] Dear Mr....
[redacted]: On February 12, 2016, we received your complaint, dated February 9, 2016, filed with the Revdex.com. You said that you were provided incorrect information during your sales call and that you were due a refund of $150.00. When we spoke, you advised me that you had spoken with an agent and that your concerns were addressed. As I explained during our call, a review of your sales call revealed that you were provided correct information. Additionally, you were advised of the three-month free premium promotion and the sales agent told you the date that the channels would start charging. We have no record of any offers to refund payments, but your account has received all adjustments that were promised. If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] [redacted] [redacted] Tell us why here...
Dear Mr. [redacted]: On April 19, 2016, we received your correspondence, dated April 18, 2016, filed with the Revdex.com. You said you were not advised of the cost for the DISH’n It Up (DIU) Hopper 3 upgrade. I attempted to reach you at ###-###-#### on April 21, 22 and 25, 2016. I...
left three voice messages. A review of your two chats from April 4, 2016, reveals that the agents provided full disclosure for the DIU promotion. Our agents informed you of the one-time fee of $245.00 for the Hopper 3 and technician visit. Because you agreed to add the Protection Plan at $8.00 per month to your account, we discounted the technician visit to $10.00. The agents also informed you of the additional monthly equipment fees. On April 18, 2016, a courtesy credit of $60.00 was applied to your account. No additional credit is warranted. Although the billing is accurate, I also made an exception and waived your DIU early termination fee. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST ###-###-####
Dear Ms. [redacted]: On January 5, 2016, we received your correspondence, dated January 4, 2016, filed with the Revdex.com. You said you were offered two gift cards, in the amounts of $100.00 and $25.00. You said you only received a $25.00 gift card. ...
When we spoke today, I advised you that a gift card promotional code must be provided at the time of sale for processing. I reviewed your sales call that took place on September 5, 2015. You called in regarding an offer you received through the mail and you told our agent that you did not have the advertisement with you. You proceeded with the sale and our agent agreed to provide you with a $25.00 gift card. The agent asked you to contact her directly to provide the promotional offer code listed on your advertisement for processing. The agent provided you with her direct contact number. We have no record that you contacted DISH Network regarding the $100.00 gift card offer until November 2015. I reviewed the recorded call that took place on November 30, 2015. Although no promotional code was provided at the time of sale, our agent made an exception and applied a $100.00 programming credit to your account. In addition, the $100.00 gift card offer was honored. Please allow eight weeks for processing and mailing. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST ###-###-####
[redacted]: On December 29, 2015, we received your correspondence, dated December 28, 2015, filed with the Revdex.com. You stated that your DISH Network service was installed on October 10, 2015. You experienced ongoing service and equipment issues. Additionally, there were problems with the installation done by Via Satellite. Your early termination fee was waived and you disconnected your service. A damage claim was opened to address your installation concerns. You requested a refund for the two months you paid for service you did not receive. When we spoke today, you confirmed that your installation issues were being addressed by Via Satellite. I agreed to refund your two monthly payments and resolve the $26.22 balance on your account. You accepted this resolution. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI ###-###-#### cc: Denver / Boulder Revdex.com 1020 Cherokee St. Denver, CO 80204 David Laslo Tell us why here...
Dear Mr. [redacted]: On January 5, 2016, we received your complaint, dated January 4, 2016, filed with the Revdex.com. You expressed concern regarding the $64.99 price offered in a DISH Network promotion. My three attempts to contact you at ###-###-#### on January 7, 8 and 11, 2015, were unsuccessful. However, I was able to leave a message and my contact information. I also sent an email to you at d[redacted]@gmail.com (copy enclosed), but I have not received a response. Please contact me at ###-###-#### at your earliest convenience to address your concern. I will be happy to review the offer you were provided. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI ###-###-#### [redacted] [redacted] [redacted]
[redacted]
[redacted]
[redacted]
April 5, 2016 Mr. [redacted] [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Mr. [redacted]: On April 5, 2016, we received your complaint, dated April 3, 2016, filed with the Revdex.com. You indicated that your account was not disconnected as you requested. You also expressed concern with the customer service you received. When I spoke with you by telephone today, I informed you that our records show only one disconnection request, on March 19, 2016. You said that you first attempted to disconnect through Frontier, as your account is bundled with them. During our conversation, you stated that you would like to continue with direct DISH Network service. Your monthly service charges are $90.99 plus tax. I provided you with a monthly credit of $15.00 for 12 months, which will reduce your monthly cost to $75.99 plus tax. You accepted this offer. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT (720) 514-7307
Dear Mr. L[redacted] The response from Dish is not accurate. I did name the channels I wanted to every associate (and there were many) I spoke with prior to agreeing to the service. Their recordings would prove that (if they haven't been tampered with). Their practice of luring customers with lies then added other services with higher charges is reprehensible. I appreciate removing the termination fee but something should be done about the way Dish misleads people to get their business. K [redacted]
Initial Business Response /* (1000, 5, 2015/08/03) */
July 14, 2015
Ms. [redacted]
7 Rose Hill Ave.
Ansonia, CT XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On July 13, 2015, we received your complaint, dated July 9, 2015, filed with the...
Revdex.com.
You disputed the remaining balance of $51.00 on your DISH Network account, indicating that you returned the equipment.
When I spoke with you by telephone today, I explained that the $51.00 balance was due to a dispute that you filed with your bank for a $51.00 automatic payment. The $51.00 payment DISH Network collected from your bank on January 30, 2015, was deemed as a valid payment that was owed. By signing the dishNET agreement (copy enclosed), you authorized us to automatically collect for the early termination fee or unreturned equipment fee.
Here is a breakdown of transactions that resulted in the $51.00 balance:
As an exception, I removed the balance and there is no balance due.
Additionally, you expressed concern that your account was sent to collections. I notified collections to remove this account from your credit report
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Revdex.com:I would like it to be known that I have repeatedly told Dish to use the home # (which they have as they would leave updated appt times until it was cxld on it - [redacted]) as I do not have cell service ([redacted]) at our home. The one time that I did hear a ring and tried to answer I was unable to because of no signal. The # that they used was their general # so I had no idea who called.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] & [redacted]
Initial Business Response /* (1000, 5, 2015/09/18) */
September 10, 2015
Mr. [redacted]
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On September 4, 2015, we received your complaint, dated September 3,...
2015, filed with the Revdex.com.
You maintain that you are experiencing ongoing technical issues and requested additional adjustments and a resolution to the issue.
When we spoke, I advised you that your account is currently interrupted due to non-payment. As you are not currently receiving full service, we are not able to troubleshoot your issue or schedule a work order. Our records indicate that the technicians that have been sent previously were able to resolve your issue with standard troubleshooting steps.
I offered you a one-time credit of $104.11 as a courtesy.
We recommend that if you continue experiencing issues, please contact us so we may resolve this issue. Please note that as the issue is ongoing, no matter what steps we take with your specific equipment, this may be an issue with the system you share with your apartment complex.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
[redacted]
[redacted] Dear Mr. and Mrs. [redacted]: On February 23, 2017, we received your complaint, dated February 22, 2017, filed with the Revdex.com. You said that you were told that DISH Network offered a trial period for internet service. You requested to have your 24-month internet commitment waived. When we spoke, I advised you that I reviewed your calls to DISH Network and I found no offer for a trial period for internet service. As I explained, due to the cost of initiating and installing service, DISH Network is not able to offer a trial period. As such, we are unable to honor your request to waive your 24-month commitment for internet service. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted]
[redacted]
[redacted] DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri [redacted] cc: [redacted]
[redacted]
[redacted] [redacted] [redacted]
[redacted] Dear Ms. [redacted]: On May 30, 2017, we received your complaint, dated May 26, 2017, filed with the Revdex.com. You stated that DISH Network has debited your husband’s (Rick [redacted]) credit card account for charges associated with his brother-in-law’s ([redacted]) DISH Network account. Although Mr. [redacted] provided his credit card account information to assist Mr. [redacted] in establishing service in 2015, Mr. [redacted] was under the impression that he was agreeing to a one-time charge. In January, $595.00 was debited from Mr. [redacted]’s credit card account. You disputed the credit card charge but the dispute was denied. While addressing this matter, you were advised that Mr. [redacted]’s credit card account information is being used on other DISH Network accounts. You indicated that Mr. [redacted] requested that his credit card account information be removed from Mr. [redacted]’s account. You would like a refund for the $595.00. When we spoke today, I advised you that I was unable to confirm that any prior request was made from Mr. [redacted] to remove his credit card account information from Mr. [redacted]’s account. I have now requested that the information be removed. We reviewed the payments collected from Mr. [redacted]’s credit card account for Mr. [redacted]’s DISH Network account. I agreed to refund the $595.00 and a $260.00 charge. You accepted this resolution. We reviewed the other DISH Network accounts linked to Mr. [redacted]’s credit card account information and determined that those charges were authorized. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
[redacted]: On February 22, 2016, we received your correspondence, dated February 19, 2016, filed with the Revdex.com. You stated that when you added internet and phone to your existing DISH Network TV service, you were quoted lower rates than you were charged. This led you to cancel these services. You have been billed $240.00 for the early termination fee. Additionally, you have been billed $99.00 for unreturned equipment. You requested that these charges be resolved. When we spoke on February 23, 2016, I offered to waive your $240.00 early termination fee. You provided tracking information on the equipment return. I removed the equipment from your account and resolved the $99.00 fee. You accepted this resolution. If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI
January 7, 2016Mr. [redacted]Las Vegas, NV [redacted]Re: Revdex.com Complaint # [redacted] [redacted]Dear Mr. [redacted]:On...
January 4, 2016, we received your correspondence, dated December 31, 2015, filed with the Revdex.com.You stated that you recently disconnected your DISH Network account as you were displeased with the cost of service. You have since received notification that you were under a contractual commitment and that you will be charged a $360.00 early termination fee. You disagree that you were under a contract and would like the matter resolved. Our records indicate that this issue was addressed by [redacted], a DISH Network Dispute Resolution Specialist, on December 30, 2015. She was unable to locate a contract and waived your early termination fee and return shipping charges. You accepted this resolution. If there are further questions or concerns about this issue, please feel free to contact me at [redacted].Sincerely,[redacted]Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI[redacted]cc: Denver / Boulder Revdex.com 1020 Cherokee St. Denver, CO 80204 [redacted]
Complaint: [redacted]
I am rejecting this response because: I canceled services due to poor customer service, lack of communication, and extended loss of channels. The contract does state that programming is due to change but it does not state that it includes complete loss of multiple primary stations for months. My contract was voided by
The provider. The response does not address the poor customer service or cancelation fee that is not applicable due to failure to provide the contracted service.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/11/11) */
November 11, 2015
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On November 10, 2015, we received your complaint, dated November 9, 2015, filed with...
the Revdex.com.
You said that you were charged by DISH Network three times for a sound bar that you returned. You stated that you were refunded twice and you requested a third refund of $319.19.
When I spoke with Mr. [redacted], I advised him that you were charged once for the sound bar on June 27, 2015, and you made a payment of $319.19 on the same day.
Due to a system issue, two refunds of $319.19 were applied to your DISH Network account (one on July 20, 2015, and one on July 21, 2015), after you returned the sound bar. These refunds would show as charges on your Windstream bill. One refund check was cashed and the other one was voided. The voided refund was reversed (credited) on your DISH Network account on October 20, 2015, and will be sent to your Windstream account on November 19, 2015.
As we have no record of a third charge and as the credit that will apply to your Windstream account offsets the erroneous refund, we are unable to provide further refunds for this issue.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
[redacted] XXXXX
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/11/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
a total of payments made to dishnetwork one on the day of installtation, then 2 more bills after the fact of paying the 1st, one by the tech that installed it name chris who used my debit card on his phone to pay bill that day. I KNOW IVE PAID A TOTAL OF 3 PAYMENTS OF 319.19, AND HAVE BEEN REFUNED ONLY 2, OF A SYSTEM THATS DEFECTIVE AND RETURNED OF WHICH I HAD TO PAY SHIPPING AND PROCESSING ON MY OWN. I AM DUE 319.19 ONE MORE TIME AS THIS ISSUE HAS BEEN ONGOING FOR MONTHS, EVERYTIME I CALL ON THIS ISSUE, EVERY TECH THAT ANSWERS, I HAVE WALK THEM THRU THE WHOLE THING OVER AND OVER AND OVER, THERE RECORDS ARE ALL MESSED UP. PURE HEADACHE FOR A CUSTOMER THAT HAS BEEN WITH DISH FOR 15 YEARS, ALWAYS A HEADACHE DEALING WITH THEM. CUSTOMERS BEWARE!!!!
Final Consumer Response /* (4200, 11, 2015/11/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
well u better figure it out cause I'm still owed one more refund, as stated the worse recored keeping i9ve ever been apart of. on install date I paid 319.19 on the dish reps phone using my debit card PAID IN FULL THEN AND THERE. BUT NO DISH BILLS ME TWO MORE TIMES, I HAve to pay due to bundle with Windstream, IM NOT GOING AWAY DISH NETWORK U OWE ME AND YOU WILL PAY ONE WAY OR ANOTHER, I WILL KEEP U TIED UP WITH THE Revdex.com. ALL THE WAY TO END OF TIME. GIVE ME WHATS MINE, THATS ALL I NEED. UNTIL THEN U GOT A FIGHT!!!!!!!!!!!!!!!. I HAVE RECORDS THAT WINDSTREAM TOTALLY AGREES WITH. U OWE 319.19 GET IT DONE!!!!!. 15 YEAR CUSTOMER TALKING AND UN CANT GET IT RIGHT WHAT THE.........
Final Business Response /* (4000, 13, 2015/11/30) */
November 20, 2015
Ms. [redacted] TX XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On November 20, 2015, we received your rebuttal, dated November 18, 2015, filed with the Revdex.com.
You maintain that DISH Network owes you an additional refund.
Our records indicate that we received one payment of $319.19 from you on June 27, 2015. This payment was refunded to you on July 20, 2015. A system error caused a second refund on July 21, 2015. This refund was cancelled on October 20, 2015.
If you paid Windstream an additional $319.19 please speak with them about refunding your payment, as DISH Network has only received one payment.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
[redacted] XXXXX
[redacted]
April 4, 2016 Ms. [redacted] Re: Revdex.com Complaint # [redacted] [redacted]...
Dear Ms. [redacted]: On March 30, 2016, we received your complaint, dated March 28, 2016, filed with the Revdex.com. You indicated that when you purchased your service, you were charged $50.00 more than what you agreed you. You stated that you were told the charge would be refunded. You have not received the refund and you requested that this matter be resolved. My three attempts to contact you at [redacted] and [redacted] on March 30 and 31, 2016, and April 1, 2016, were unsuccessful; however, I was able to leave a message and my contact information at [redacted]. I also sent an email to you at [redacted]@gmail.com (copy enclosed), but I have not received a response. You purchased your service through Go Dish, an independent retail service provider. They charged you the $49.99 processing fee. However, DISH Network charged a $50.00 non-refundable activation fee on March 17, 2016. It is unclear in your complaint which fee you are disputing. Please note both fees are disclosed at the time of sale. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI [redacted]
February 20, 2018 Ms. [redacted] Re: Revdex.com Complaint # [redacted] [redacted]...
Dear Ms. [redacted]: On February 5, 2018, we received your complaint, dated February 2, 2018, filed with the Revdex.com. You said you were told you would have a 30-day trial period to cancel your service without penalty. You indicated that you canceled within the 30 days, but you were charged an early termination fee of $460.00. You also paid an installation fee of $50.00. In addition, you expressed concern with the customer service you encountered. My attempts to contact you by phone at ([redacted] and ([redacted] on February 14, 15 and 20, were unsuccessful, but I left you three messages. I also sent an email to [redacted]@yahoo.com. A review of the calls for your account reveals that a 30-day trial period was not mentioned. During the sales call, you were provided with all the appropriate disclosures including the 24-month commitment. The activation fee that you paid offsets some of the initial cost of starting service for a new customer. This one-time fee gives you access to the offers and additional content that can be found in DISH Perks at mydish.com, including our free channel previews and on-demand content. Please note, the installation fee and early termination fee are two separate fees. We strive to provide excellent service and regret that your experience was unfavorable. We thank you for your business and we are disappointed to lose you as a member of the DISH Network family. If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-7125. Sincerely, Kimber S[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday thru Friday 9:00am - 6:00pm (720) 514-7125 cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
February 15, 2016 Mr. [redacted]. [redacted]. [redacted]. [redacted], ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted]-[redacted] Dear Mr....
[redacted]: On February 12, 2016, we received your complaint, dated February 9, 2016, filed with the Revdex.com. You said that you were provided incorrect information during your sales call and that you were due a refund of $150.00. When we spoke, you advised me that you had spoken with an agent and that your concerns were addressed. As I explained during our call, a review of your sales call revealed that you were provided correct information. Additionally, you were advised of the three-month free premium promotion and the sales agent told you the date that the channels would start charging. We have no record of any offers to refund payments, but your account has received all adjustments that were promised. If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] [redacted] [redacted] Tell us why here...
Dear Mr. [redacted]: On April 19, 2016, we received your correspondence, dated April 18, 2016, filed with the Revdex.com. You said you were not advised of the cost for the DISH’n It Up (DIU) Hopper 3 upgrade. I attempted to reach you at ###-###-#### on April 21, 22 and 25, 2016. I...
left three voice messages. A review of your two chats from April 4, 2016, reveals that the agents provided full disclosure for the DIU promotion. Our agents informed you of the one-time fee of $245.00 for the Hopper 3 and technician visit. Because you agreed to add the Protection Plan at $8.00 per month to your account, we discounted the technician visit to $10.00. The agents also informed you of the additional monthly equipment fees. On April 18, 2016, a courtesy credit of $60.00 was applied to your account. No additional credit is warranted. Although the billing is accurate, I also made an exception and waived your DIU early termination fee. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST ###-###-####
Dear Ms. [redacted]: On January 5, 2016, we received your correspondence, dated January 4, 2016, filed with the Revdex.com. You said you were offered two gift cards, in the amounts of $100.00 and $25.00. You said you only received a $25.00 gift card. ...
When we spoke today, I advised you that a gift card promotional code must be provided at the time of sale for processing. I reviewed your sales call that took place on September 5, 2015. You called in regarding an offer you received through the mail and you told our agent that you did not have the advertisement with you. You proceeded with the sale and our agent agreed to provide you with a $25.00 gift card. The agent asked you to contact her directly to provide the promotional offer code listed on your advertisement for processing. The agent provided you with her direct contact number. We have no record that you contacted DISH Network regarding the $100.00 gift card offer until November 2015. I reviewed the recorded call that took place on November 30, 2015. Although no promotional code was provided at the time of sale, our agent made an exception and applied a $100.00 programming credit to your account. In addition, the $100.00 gift card offer was honored. Please allow eight weeks for processing and mailing. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST ###-###-####
December 29, 2015 *
[redacted] Re: Revdex.com Complaint # [redacted] 8[redacted]###-###-####189 Dear Ms....
[redacted]: On December 29, 2015, we received your correspondence, dated December 28, 2015, filed with the Revdex.com. You stated that your DISH Network service was installed on October 10, 2015. You experienced ongoing service and equipment issues. Additionally, there were problems with the installation done by Via Satellite. Your early termination fee was waived and you disconnected your service. A damage claim was opened to address your installation concerns. You requested a refund for the two months you paid for service you did not receive. When we spoke today, you confirmed that your installation issues were being addressed by Via Satellite. I agreed to refund your two monthly payments and resolve the $26.22 balance on your account. You accepted this resolution. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI ###-###-#### cc: Denver / Boulder Revdex.com 1020 Cherokee St. Denver, CO 80204 David Laslo Tell us why here...
[redacted]
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[redacted]
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[redacted] ...
Dear Mr. [redacted]: On January 5, 2016, we received your complaint, dated January 4, 2016, filed with the Revdex.com. You expressed concern regarding the $64.99 price offered in a DISH Network promotion. My three attempts to contact you at ###-###-#### on January 7, 8 and 11, 2015, were unsuccessful. However, I was able to leave a message and my contact information. I also sent an email to you at d[redacted]@gmail.com (copy enclosed), but I have not received a response. Please contact me at ###-###-#### at your earliest convenience to address your concern. I will be happy to review the offer you were provided. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI ###-###-#### [redacted] [redacted] [redacted]
[redacted]
[redacted]
[redacted]
April 5, 2016 Mr. [redacted] [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Mr. [redacted]: On April 5, 2016, we received your complaint, dated April 3, 2016, filed with the Revdex.com. You indicated that your account was not disconnected as you requested. You also expressed concern with the customer service you received. When I spoke with you by telephone today, I informed you that our records show only one disconnection request, on March 19, 2016. You said that you first attempted to disconnect through Frontier, as your account is bundled with them. During our conversation, you stated that you would like to continue with direct DISH Network service. Your monthly service charges are $90.99 plus tax. I provided you with a monthly credit of $15.00 for 12 months, which will reduce your monthly cost to $75.99 plus tax. You accepted this offer. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT (720) 514-7307
Dear Mr. L[redacted] The response from Dish is not accurate. I did name the channels I wanted to every associate (and there were many) I spoke with prior to agreeing to the service. Their recordings would prove that (if they haven't been tampered with). Their practice of luring customers with lies then added other services with higher charges is reprehensible. I appreciate removing the termination fee but something should be done about the way Dish misleads people to get their business. K [redacted]
Initial Business Response /* (1000, 5, 2015/08/03) */
July 14, 2015
Ms. [redacted]
7 Rose Hill Ave.
Ansonia, CT XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On July 13, 2015, we received your complaint, dated July 9, 2015, filed with the...
Revdex.com.
You disputed the remaining balance of $51.00 on your DISH Network account, indicating that you returned the equipment.
When I spoke with you by telephone today, I explained that the $51.00 balance was due to a dispute that you filed with your bank for a $51.00 automatic payment. The $51.00 payment DISH Network collected from your bank on January 30, 2015, was deemed as a valid payment that was owed. By signing the dishNET agreement (copy enclosed), you authorized us to automatically collect for the early termination fee or unreturned equipment fee.
Here is a breakdown of transactions that resulted in the $51.00 balance:
Date Transaction Charge/Credit Payment Payment Reversal (Refund) Total Amount Owed
1/12/2015 Final programming bill $13.96
/15/15 Early Termination Fee $157.50 $171.46
1/22/15 Unreturned Equipment $99.00 $270.46
1/22/15 Tax $17.96 $288.42
1/30/15 Payment $13.96 $274.46
1/30/15 Payment $51.00 $223.46
2/26/15 Unreturned Equipment credit $-99.00 $124.46
2/26/15 Tax credit $-6.93 $117.53
2/27/15 Payment $124.46 $-6.93
3/6/15 Credit card dispute (refund) $51.00 $44.07
4/8/15 Non-refundable balance $6.93 $51.00
As an exception, I removed the balance and there is no balance due.
Additionally, you expressed concern that your account was sent to collections. I notified collections to remove this account from your credit report
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Revdex.com:I would like it to be known that I have repeatedly told Dish to use the home # (which they have as they would leave updated appt times until it was cxld on it - [redacted]) as I do not have cell service ([redacted]) at our home. The one time that I did hear a ring and tried to answer I was unable to because of no signal. The # that they used was their general # so I had no idea who called.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] & [redacted]
Initial Business Response /* (1000, 5, 2015/09/18) */
September 10, 2015
Mr. [redacted]
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On September 4, 2015, we received your complaint, dated September 3,...
2015, filed with the Revdex.com.
You maintain that you are experiencing ongoing technical issues and requested additional adjustments and a resolution to the issue.
When we spoke, I advised you that your account is currently interrupted due to non-payment. As you are not currently receiving full service, we are not able to troubleshoot your issue or schedule a work order. Our records indicate that the technicians that have been sent previously were able to resolve your issue with standard troubleshooting steps.
I offered you a one-time credit of $104.11 as a courtesy.
We recommend that if you continue experiencing issues, please contact us so we may resolve this issue. Please note that as the issue is ongoing, no matter what steps we take with your specific equipment, this may be an issue with the system you share with your apartment complex.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
February 28, 2017 [redacted]
[redacted]
[redacted] [redacted] Re: Revdex.com Complaint #...
[redacted]
[redacted] Dear Mr. and Mrs. [redacted]: On February 23, 2017, we received your complaint, dated February 22, 2017, filed with the Revdex.com. You said that you were told that DISH Network offered a trial period for internet service. You requested to have your 24-month internet commitment waived. When we spoke, I advised you that I reviewed your calls to DISH Network and I found no offer for a trial period for internet service. As I explained, due to the cost of initiating and installing service, DISH Network is not able to offer a trial period. As such, we are unable to honor your request to waive your 24-month commitment for internet service. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted]
[redacted]
[redacted] DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri [redacted] cc: [redacted]
[redacted]
[redacted] [redacted] [redacted]
June 2, 2017 [redacted]
[redacted]
[redacted] [redacted] Re: Revdex.com Complaint # [redacted]
...
[redacted] Dear Ms. [redacted]: On May 30, 2017, we received your complaint, dated May 26, 2017, filed with the Revdex.com. You stated that DISH Network has debited your husband’s (Rick [redacted]) credit card account for charges associated with his brother-in-law’s ([redacted]) DISH Network account. Although Mr. [redacted] provided his credit card account information to assist Mr. [redacted] in establishing service in 2015, Mr. [redacted] was under the impression that he was agreeing to a one-time charge. In January, $595.00 was debited from Mr. [redacted]’s credit card account. You disputed the credit card charge but the dispute was denied. While addressing this matter, you were advised that Mr. [redacted]’s credit card account information is being used on other DISH Network accounts. You indicated that Mr. [redacted] requested that his credit card account information be removed from Mr. [redacted]’s account. You would like a refund for the $595.00. When we spoke today, I advised you that I was unable to confirm that any prior request was made from Mr. [redacted] to remove his credit card account information from Mr. [redacted]’s account. I have now requested that the information be removed. We reviewed the payments collected from Mr. [redacted]’s credit card account for Mr. [redacted]’s DISH Network account. I agreed to refund the $595.00 and a $260.00 charge. You accepted this resolution. We reviewed the other DISH Network accounts linked to Mr. [redacted]’s credit card account information and determined that those charges were authorized. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
[redacted] [redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
February 24, 2016 Ms. [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms....
[redacted]: On February 22, 2016, we received your correspondence, dated February 19, 2016, filed with the Revdex.com. You stated that when you added internet and phone to your existing DISH Network TV service, you were quoted lower rates than you were charged. This led you to cancel these services. You have been billed $240.00 for the early termination fee. Additionally, you have been billed $99.00 for unreturned equipment. You requested that these charges be resolved. When we spoke on February 23, 2016, I offered to waive your $240.00 early termination fee. You provided tracking information on the equipment return. I removed the equipment from your account and resolved the $99.00 fee. You accepted this resolution. If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI
January 7, 2016Mr. [redacted]Las Vegas, NV [redacted]Re: Revdex.com Complaint # [redacted] [redacted]Dear Mr. [redacted]:On...
January 4, 2016, we received your correspondence, dated December 31, 2015, filed with the Revdex.com.You stated that you recently disconnected your DISH Network account as you were displeased with the cost of service. You have since received notification that you were under a contractual commitment and that you will be charged a $360.00 early termination fee. You disagree that you were under a contract and would like the matter resolved. Our records indicate that this issue was addressed by [redacted], a DISH Network Dispute Resolution Specialist, on December 30, 2015. She was unable to locate a contract and waived your early termination fee and return shipping charges. You accepted this resolution. If there are further questions or concerns about this issue, please feel free to contact me at [redacted].Sincerely,[redacted]Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI[redacted]cc: Denver / Boulder Revdex.com 1020 Cherokee St. Denver, CO 80204 [redacted]
Complaint: [redacted]
I am rejecting this response because: I canceled services due to poor customer service, lack of communication, and extended loss of channels. The contract does state that programming is due to change but it does not state that it includes complete loss of multiple primary stations for months. My contract was voided by
The provider. The response does not address the poor customer service or cancelation fee that is not applicable due to failure to provide the contracted service.
Sincerely,
[redacted]