Initial Business Response / [redacted] (1000, 5, 2015/07/06) */ July 1, Ms [redacted] Highness Ct Orlando, FL XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms***: On July 1, 2015, we received your complaint, dated June 30, 2015, filed with the Better Business Bureau You said that when you added an additional receiver you were quoted $for months; however, when you received your bill your balance due was $You requested that we honor the rate you were quotedYou also said that you were told that you would not be under a contract, but received one which was not signed by youYou are requesting a free year of service When we spoke, I advised you that I reviewed a number of your call recordingsI found that the agent did provide you with inaccurate information regarding your bill not increasing by having a dual tuner receiver installed instead of a single tunerBecause you were given misinformation, we provided account credits of $You will receive a $monthly credit for ten months, a $monthly credit for months and a $monthly credit for six months I explained to you that when you placed your order for the upgrade our agent set up the order without a commitmentThe contract you received should have not been sent due to you not being under a commitmentI reviewed the contract which was not signed with your name, but there was a scribbled line on itI apologized that you received a contract, but assured you that you are not under a commitment I am unable to meet your request for a free year of service If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, Scott Diaz Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/07/01) */ June 30, Ms [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms***: On June 24, 2015, we received your complaint, dated June 25, 2015, filed with the Revdex.com You said that you were not made aware of your DISH Network balance and requested that it be waived and removed from your credit file I attempted to reach you at (XXX) XXX-XXXX on June 25, and 30, 2015, and I left three voicemails In my last message, I advised you that your account was disconnected due to non-payment on March 28, Statements were emailed to you at the address provided for the account, [redacted] @yahoo.com, in February, March, May, June, and July Two statements were emailed in March and July As we received no reply or payment, your account was referred for collections on July 29, Your balance of $consists of a $early termination fee, a $box return fee and taxWhile we sincerely regret any inconvenience, as DISH Network attempted to reach you at the address provided and your balance remains unpaid, we are unable to waive it or remove this item from your credit file Enclosed is a copy of your customer agreement for your records If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX Enclosure cc: Denver / Boulder Revdex.com [redacted] XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I didn't receive any bill all my mail was forwarded to my new address no bill's from dishI even checked with post office to make sure every piece of mail was being forwardedMy service was not shut off to non payment it was shut off due to relocationI paid my final monthly bill and returned cable boxesI've talked to dish several times about restarting services with them prior to this situation happening no one then over the phone told me about this billAs far as dish contacting me I had three calls three different days in the morning all exactly at 9:am when I'm at workI have returned all calls and left messages for this Dave guy.it's like playing cat & mouse with this guyThis issue is not resolved in anyway Final Business Response / [redacted] (4000, 9, 2015/07/10) */ July 8, Ms [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms***: On July 8, 2015, we received your rebuttal, dated July 3, 2015, filed with the Revdex.com You maintain that you received no bills after you disconnected your DISH Network account As I explained my previous response, DISH Network emailed you several bills reflecting your past-due balanceAs we received no payment, your balance was sent for collections on July 29, Enclosed are your May and June bills While we regret that you do not agree with our response, we are unable to waive your balance or remove it from your credit file If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX Enclosure cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
February 29, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On February 29, 2016, we received your rebuttal, dated February 26, 2016, filed with the Revdex.com You indicated that you did not accept my response and that your caller ID did not show any calls from DISH Network Please refer to my previous response wherein I explained that my calls to you failed, so your caller ID would not show calls from us While I sincerely regret that you do not agree with my response, I researched our records and reviewed your calls to us and found no evidence that you were advised not to return your leased equipment If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] ***
September 20, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr***: On September 14, 2017, we received your complaint, dated September 7, 2017, filed with the Revdex.com You indicated that you were not provided with HD channels as promised and you were required to purchase additional equipment Our records do not show that DISH Network offers your local channels in HD--they are only available in standard definition On August 28, 2017, you purchased an over-the-air antenna, so that you could receive the local channels in HDHowever, an adapter is required for the channels to show in your guide and to be able to record from them When I spoke with you by phone on September 19, 2017, I advised you that I reversed the charges of $that were applied to your account for the antenna and shipping feeI also shipped you an adapter at no costThe adapter was scheduled to be delivered on September 19, 2017, by *** We appreciate that you brought your concerns to our attention so we may address them internally with the appropriate personnel If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
Initial Business Response / [redacted] (1000, 4, 2015/05/08) */ May 6, Mr [redacted] Dr [redacted] , [redacted] Re: Revdex.com Complaint # [redacted] - [redacted] Dear Mr [redacted] : On May 6, 2015, we received your complaint, dated May 5, 2015, filed with the Better Business Bureau You expressed concern regarding our contractual agreement stating that prices and programming our subject to change at any time When we spoke, I advised you that these are the terms and conditions of our agreement and you terminated the callI enclosed a copy of your signed contractual agreement for your records If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-*** Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (***) ***- [redacted] Enclosure cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted] ***
Initial Business Response / [redacted] (1000, 4, 2015/05/04) */ April 23, Ms [redacted] ** [redacted] , [redacted] Re: Revdex.com Complaint # [redacted] - [redacted] Dear Ms***: On April 20, 2015, we received your complaint, dated April 17, 2015, filed with the Revdex.com You expressed the following concerns: Service rate Early termination fee Customer service I attempted to reach you at (843) 810-on April 21, and 23, I left one voice messageOn two occasions there was no option to leave a messageI also sent an email to [redacted] @***.com (enclosed) I reviewed your call that took place on February 27, (the date your account was placed on pause)The representative offered to apply a $credit to your account to cover the cost of the monthly pause fee of $for nine monthsHe also agreed to reapply the $monthly credits for eight months to fulfill the first-year quoted rate for the America's Top package Since the service was disconnected prior to the promotional fulfillment date, an early termination fee of $was applied Please contact me directly to restore your service, and I will honor the discounted price for the America's Top packageWhen the service is restored the early termination fee will be reversed We strive to provide excellent service and I apologize for any inconvenience you may have experiencedWe appreciate your feedback and your concerns will be used to improve our customers' interactions with our agents If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-*** Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am to 2:pm MST (***) ***- [redacted] cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/09/04) */ August 21, [redacted] XXXXX-XXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On August 19, 2015, we received your complaint, dated August 17, 2015, filed with the Revdex.com You mentioned the following issues: Equipment failure Billing Due date Although we replaced a Hopper receiver on July 19, 2015, because of some technical issue, our records do not reveal any ongoing technical issues reported prior to or since that date This account was activated under the Digital Home Advantage (DHA) 24-month agreementThe agreement states that we reserve the right to change programming, packages and prices You enrolled in a 12-month introductory promotion that provided a $monthly credit for monthsThis $credit reduced the price of the America's Top package which is currently priced at $(formerly $69.99)Nine of these credits have been applied to your account However, since we experienced a $a month price increase in February 2015, a $monthly price protection credit was applied to your account for the remaining ten of your first monthsSeven of these credits have been applied to your account You were also provided a $monthly courtesy credit for ten months because of a dispute with a Gift Certificate offerFive of these credits have been applied to your account You currently subscribe to the following service: America's Top $ wireless Joeys $each DVR service fee $ $before tax Also included in the DHA promotion was six months free of the Protection Plan warrantyThis offer expired on your May 14, 2015, billing statement, and you began to be billed the regular price and your bill increased by $I removed the warranty to reduce your billPlease note that should you need the warranty, you may re-subscribe The Protection Plan provides a customer with in-home service if we are not able to solve a technical problem over the phoneIt provides free standard shipping and handling on all Return Authorization and accessory orders and reduces the cost of a technician visit When I spoke with you by telephone today, I advised you that your bill will continue to change as the credits expire DISH Network's change in our billing process to move the due date five days earlier was to align your due date with the start of your service periodYou are still paying for the same service dates If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/09/17) */ September 3, Ms [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On August 28, 2015, we received your complaint, dated August 27, 2015, filed with the Revdex.comMy attempts to reach you by phone on September 1, and 3, 2015, have been unsuccessful; however, I was able to leave a voice message on each attempt You said that your contract was extended without your knowledge or approvalYou said that your signature was placed on the contractYou requested that we waive your early termination fee A review of your DISH Network account reveals that you contacted [redacted] an authorized retailerI forwarded your complaint to our Retailer Department to be addressedHowever, we are unable to confirm what you were toldWe consider the contract to be valid as it was signed after the installation took placeYou are given the option to agree to all of the terms and conditions, which will place your signature in all appropriate areas of the contract If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) First, I never contracted [redacted] We talked top an installer that was at our neighbors houseWe were NEVER told we would be extending our contract if we got Ann equipment upgrafeI would have NEVER agreed to any longer of a contract with DishI also stated Dish Network NEVER provided the channels they guaranteed to provide in the original contractHonestly they should have let me out of the original contract to begin with because they have information to get me to agree to the original contractThis is the same thing as stealingIf you offer a service in exchange for a contract but, give information to get signatures, THAT IS STEALINGTHE SIGNATURE dish has is electronicThey have the ability to place that on ANY document, including a contractI NEVER agreed to extend my contract with them or [redacted] Any person who COMPLETELY looked over my whole account notes from the first week of installation would know I was NEVER pleased with their serviceWhy would I agree to another year with a company I was NEVER happy with in the first placeDish Network is dishonest and will TELL you anything to get your signature Final Business Response / [redacted] (4000, 9, 2015/10/02) */ September 28, Ms [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On September 24, 2015, we received your rebuttal, dated September 21, 2015, filed with the Revdex.com You said that you didn't agree to a new contract when you upgraded your equipment Please contact [redacted] regarding your concerns, as we were not involved with this transaction You also said that you were lied to when you initially opened your account A review of your account reveals that you contacted us regarding your inability to view the Dallas Cowboy football gamesWe explained your options and provided you with a $monthly credit for months, which you accepted If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
December 14, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On December 6, 2017, we received your complaint, dated December 5, 2017, filed with the Revdex.com You indicated that you did not receive the $gift card that was offered with the activation of your DISH Network serviceYou also mentioned that the Echo Dot that was provided does not work with your equipment Your DISH Network service was activated on September 22, 2017, with a 24-month commitmentOur records confirm that the offer code provided is eligible for a $gift cardI apologize that our system did not automatically process the gift card Please be advised that the Echo Dot is compatible with your Wally receiverIn order for the Echo Dot to work properly, the Wally receiver must have an internet connection When I spoke with you by phone on December 6, 2017, I advised you that I submitted a request to process your gift card manuallyPlease allow six to eight weeks for processing If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Ana V [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
March 2, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On February 27, 2018, we received your complaint, dated February 27, 2018, filed with the Revdex.com You stated that your home was damaged during the installation of our service, and you disputed the denial of your claimYou requested that your home be repaired As previously advised, your claim was researched and deniedI submitted a request for MrDavid B [redacted] to contact you directly regarding your concernsYou may also contact him at (866) 946- If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Ana V [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
January 3, Dear Mr [redacted] : On January 2, 2017, we received your complaint, dated December 30, 2016, filed with the Revdex.com You said that DISH Network listed an extra receiver on your account that you do not have When I spoke with Mrs [redacted] , I advised her that the equipment had been removed from your account I also informed her that the remaining balance on the account is $and she indicated that she would contact us later to make a payment If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
Initial Business Response / [redacted] (1000, 10, 2015/11/16) */ November 9, [redacted] , [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On November 9, 2015, we received your correspondence, dated November 6, 2015, filed with the Revdex.com You said you have no serviceYou maintain that when you call DISH Network, the same individual answers the calls and you are unable to receive assistance When our customers experience technical issues or express any other concerns, we ask that they contact DISH Network at X-XXX-XXX-XXXX to speak with our agents directly for assistanceYou called on August 25, 2015; however, the call was droppedWe have no record that you reported concerns after that date until we received your correspondence When we spoke today, you informed me that you called numbers in the phone book but you were unable to receive assistanceYou advised me that you have disconnected the equipment and have not had service since Your account was disconnected due to nonpayment on October 23, I removed the programming balance of $from your accountYou accepted this resolution I also submitted a check refund of $Please allow three weeks for processing and mailingThis refund is for the last payment made for service In addition, I waived your early termination and return shipping feesYou agreed to return the leased equipmentA return box with label will be delivered to your home by UPS We regret any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am to 2:pm MST (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] XXXXX [redacted] ***
January 18, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms***: On January 13, 2016, we received your complaint, dated January 10, 2016, filed with the Revdex.com My attempts to contact you by phone at [redacted] on January 13, and 15, 2016, were unsuccessful; however, I left three messages You maintain that you were not told that our On-Demand service required an internet connection Your internet and TV services were activated on October 24, 2015, with a 24-month commitment for each service As with all streaming services, our On-Demand service requires internetYour internet service includes GB (gigabytes) of anytime usage (8:am through 2:am) and GB of off-peak usage (2:am through 8:am)The Fair Access Policy and Data Allowance Policy were designed to ensure that all internet customers have equal access to the networkThese policies limit the amount of data that a customer may send and receive using the service in a 30-day period before speeds are slowed You also stated that you are not receiving the CW and Hallmark channels as promisedOur records do not show that you contacted us regarding this matterAlthough the Hallmark channel is available in a higher package, DISH Network does not carry the CW channel in your area I waived the 24-month commitments for your internet and TV servicesYou may disconnected these services without penalty If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT [redacted]
Complaint: [redacted] I am rejecting this response because: I asked that I not be called about this bill and you have continued to call me on my cell and at work ( which is illegal if I ask you to stop ) I knew I owed the last bill, but was not going to pay until you got my equipment right Sincerely, [redacted]
April 19, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On April 13, 2016, we received your complaint, dated April 8, 2016, filed with the Revdex.com You indicated that you are moving to a location that does not allow the installation of a satellite dishYou requested to be released from the 24-month agreementYou also mentioned the DISH Pause option When I spoke with you by telephone today, I informed you that you are still bound by the terms of the agreement if you change your locationOur early termination fees and 24-month commitments are necessary to recoup some of our cost and losses we incur when acquiring a new customer In your case, you received a free installation, free activation, free programming and monthly discounted programming However, I agreed to reduce the early termination fee by half and I disconnected the serviceYou accepted this resolution Boxes will ship for the return of the receivers and remotesPlease keep the return tracking numbers for your records I apologize that you were offered DISH PauseThis would not be a solution as the DHA agreement is a commitment for consecutive months of programming and it requires a minimum programming package When an account is placed on DISH Pause, the minimum required package is not metTherefore, when the service is reactivated, the commitment is extended by the number of months that the account was in DISH Pause status If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/08/25) */ August 18, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear [redacted] : On August 18, 2015, we received your correspondence, dated August 17, 2015, filed with the Revdex.com You maintain that the salesperson told you that a paper bill would be mailed with the Credit Card AutoPay (CCA) optionYou disputed the early termination fee When we spoke today, I advised you that when an account is enrolled in CCA, the system will not generate a paper statementWe have sent you a monthly email billing notice to [redacted] @gmail.com Please note that DISH Network does not offer a trial period to cancel service without a penaltyNevertheless, in the interest of resolving this matter, I waived your early termination feePer your request, your service will be disconnected on September 4, You accepted this resolution You agreed to return the leased receivers and remote controls to DISH NetworkA return box with label will be delivered to your address by UPSI also waived the $box return fee We regret any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am to 2:pm MST (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Although I still do not agree with the early termination fee, the rest of it, while annoying since its been back and forth and a waste of my time is satisfactory Sincerely, [redacted] ***
December 15, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On December 12, 2017, we received your complaint, dated December 11, 2017, filed with the Revdex.com You expressed concern with the collection call that you received for the balance on your DISH Network accountYou indicated that when you canceled your service, you were not told that it would be due immediatelyYou would like this balance removed from collections Our records show that the payments that received were not for the full statement balanceAs a result, your account had a past-due balance carry over each monthWhen your service was canceled on December 6, 2017, your account was left with a balance of $(for service through the disconnection date and a $equipment return fee)The billing statement that generated on December 8, 2017, indicated that the balance was due immediatelyAs this was an outstanding balance, it was referred to our Collections DepartmentHowever, the balance was not reported to the credit bureaus When I spoke with you by phone on December 13, 2017, I advised you that I removed the $from your account, leaving a zero balanceI also submitted a request to ship a box to your home to return the equipmentPlease allow three to five business days for delivery We strive to provide excellent service and regret that your experience was unfavorableWe thank you for your business and we are disappointed to lose you as a member of the DISH Network family If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Ana V [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
September 12, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear [redacted] : On September 1, 2017, we received your complaint, dated August 31, 2017, filed with the Revdex.com You stated that you had our service in and you maintain that you did not receive the boxes to return your DISH Network equipmentYou also indicated that an agent told you to dispose of the equipmentIn addition, you disputed your account being referred to collectionsYou requested that the $balance be reversed and removed from collections A review of this account reveals that the service was disconnected on August 31, We have no record of an account in Our records reveal that we shipped boxes to the address on the account on October 4, 2011, under [redacted] tracking number [redacted] We regret that you did not receive themThere is no record of you contacting us and providing us with a different shipping address We also have no record of an agent telling you to dispose of the equipmentHowever, on October 3, 2011, you contacted us to inform us that you will be throwing the equipment in the garbage Although the equipment was never returned and the charges are valid, when I spoke with you by telephone today, I advised you that we made an exception and reversed the account balanceIt will also be removed from collectionPlease allow six to eight weeks for processing If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
May 4, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On May 4, 2016, we received your correspondence, dated May 4, 2016, filed with the Revdex.com There was no reason given for submitting this rebuttal; however, when we spoke today you explained that you did not intent for the service at this residence to be established in your nameYou didn’t sign a contract and you already have another account at your residenceYou requested that this account be disconnected I advised you that the account was qualified using your information and is in your nameHowever, I explained that a signature was not captured on the contract; therefore, I waived the early termination fee and disconnected the account as you requestedI informed you that the leased equipment will need to be returned and the balance owed for the time the account was active will need to be paid If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI [redacted] cc:
Initial Business Response / [redacted] (1000, 5, 2015/07/06) */ July 1, Ms [redacted] Highness Ct Orlando, FL XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms***: On July 1, 2015, we received your complaint, dated June 30, 2015, filed with the Better Business Bureau You said that when you added an additional receiver you were quoted $for months; however, when you received your bill your balance due was $You requested that we honor the rate you were quotedYou also said that you were told that you would not be under a contract, but received one which was not signed by youYou are requesting a free year of service When we spoke, I advised you that I reviewed a number of your call recordingsI found that the agent did provide you with inaccurate information regarding your bill not increasing by having a dual tuner receiver installed instead of a single tunerBecause you were given misinformation, we provided account credits of $You will receive a $monthly credit for ten months, a $monthly credit for months and a $monthly credit for six months I explained to you that when you placed your order for the upgrade our agent set up the order without a commitmentThe contract you received should have not been sent due to you not being under a commitmentI reviewed the contract which was not signed with your name, but there was a scribbled line on itI apologized that you received a contract, but assured you that you are not under a commitment I am unable to meet your request for a free year of service If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, Scott Diaz Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/07/01) */ June 30, Ms [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms***: On June 24, 2015, we received your complaint, dated June 25, 2015, filed with the Revdex.com You said that you were not made aware of your DISH Network balance and requested that it be waived and removed from your credit file I attempted to reach you at (XXX) XXX-XXXX on June 25, and 30, 2015, and I left three voicemails In my last message, I advised you that your account was disconnected due to non-payment on March 28, Statements were emailed to you at the address provided for the account, [redacted] @yahoo.com, in February, March, May, June, and July Two statements were emailed in March and July As we received no reply or payment, your account was referred for collections on July 29, Your balance of $consists of a $early termination fee, a $box return fee and taxWhile we sincerely regret any inconvenience, as DISH Network attempted to reach you at the address provided and your balance remains unpaid, we are unable to waive it or remove this item from your credit file Enclosed is a copy of your customer agreement for your records If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX Enclosure cc: Denver / Boulder Revdex.com [redacted] XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I didn't receive any bill all my mail was forwarded to my new address no bill's from dishI even checked with post office to make sure every piece of mail was being forwardedMy service was not shut off to non payment it was shut off due to relocationI paid my final monthly bill and returned cable boxesI've talked to dish several times about restarting services with them prior to this situation happening no one then over the phone told me about this billAs far as dish contacting me I had three calls three different days in the morning all exactly at 9:am when I'm at workI have returned all calls and left messages for this Dave guy.it's like playing cat & mouse with this guyThis issue is not resolved in anyway Final Business Response / [redacted] (4000, 9, 2015/07/10) */ July 8, Ms [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms***: On July 8, 2015, we received your rebuttal, dated July 3, 2015, filed with the Revdex.com You maintain that you received no bills after you disconnected your DISH Network account As I explained my previous response, DISH Network emailed you several bills reflecting your past-due balanceAs we received no payment, your balance was sent for collections on July 29, Enclosed are your May and June bills While we regret that you do not agree with our response, we are unable to waive your balance or remove it from your credit file If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX Enclosure cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
February 29, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On February 29, 2016, we received your rebuttal, dated February 26, 2016, filed with the Revdex.com You indicated that you did not accept my response and that your caller ID did not show any calls from DISH Network Please refer to my previous response wherein I explained that my calls to you failed, so your caller ID would not show calls from us While I sincerely regret that you do not agree with my response, I researched our records and reviewed your calls to us and found no evidence that you were advised not to return your leased equipment If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] ***
September 20, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr***: On September 14, 2017, we received your complaint, dated September 7, 2017, filed with the Revdex.com You indicated that you were not provided with HD channels as promised and you were required to purchase additional equipment Our records do not show that DISH Network offers your local channels in HD--they are only available in standard definition On August 28, 2017, you purchased an over-the-air antenna, so that you could receive the local channels in HDHowever, an adapter is required for the channels to show in your guide and to be able to record from them When I spoke with you by phone on September 19, 2017, I advised you that I reversed the charges of $that were applied to your account for the antenna and shipping feeI also shipped you an adapter at no costThe adapter was scheduled to be delivered on September 19, 2017, by *** We appreciate that you brought your concerns to our attention so we may address them internally with the appropriate personnel If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
Initial Business Response / [redacted] (1000, 4, 2015/05/08) */ May 6, Mr [redacted] Dr [redacted] , [redacted] Re: Revdex.com Complaint # [redacted] - [redacted] Dear Mr [redacted] : On May 6, 2015, we received your complaint, dated May 5, 2015, filed with the Better Business Bureau You expressed concern regarding our contractual agreement stating that prices and programming our subject to change at any time When we spoke, I advised you that these are the terms and conditions of our agreement and you terminated the callI enclosed a copy of your signed contractual agreement for your records If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-*** Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (***) ***- [redacted] Enclosure cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted] ***
Initial Business Response / [redacted] (1000, 4, 2015/05/04) */ April 23, Ms [redacted] ** [redacted] , [redacted] Re: Revdex.com Complaint # [redacted] - [redacted] Dear Ms***: On April 20, 2015, we received your complaint, dated April 17, 2015, filed with the Revdex.com You expressed the following concerns: Service rate Early termination fee Customer service I attempted to reach you at (843) 810-on April 21, and 23, I left one voice messageOn two occasions there was no option to leave a messageI also sent an email to [redacted] @***.com (enclosed) I reviewed your call that took place on February 27, (the date your account was placed on pause)The representative offered to apply a $credit to your account to cover the cost of the monthly pause fee of $for nine monthsHe also agreed to reapply the $monthly credits for eight months to fulfill the first-year quoted rate for the America's Top package Since the service was disconnected prior to the promotional fulfillment date, an early termination fee of $was applied Please contact me directly to restore your service, and I will honor the discounted price for the America's Top packageWhen the service is restored the early termination fee will be reversed We strive to provide excellent service and I apologize for any inconvenience you may have experiencedWe appreciate your feedback and your concerns will be used to improve our customers' interactions with our agents If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-*** Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am to 2:pm MST (***) ***- [redacted] cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/09/04) */ August 21, [redacted] XXXXX-XXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On August 19, 2015, we received your complaint, dated August 17, 2015, filed with the Revdex.com You mentioned the following issues: Equipment failure Billing Due date Although we replaced a Hopper receiver on July 19, 2015, because of some technical issue, our records do not reveal any ongoing technical issues reported prior to or since that date This account was activated under the Digital Home Advantage (DHA) 24-month agreementThe agreement states that we reserve the right to change programming, packages and prices You enrolled in a 12-month introductory promotion that provided a $monthly credit for monthsThis $credit reduced the price of the America's Top package which is currently priced at $(formerly $69.99)Nine of these credits have been applied to your account However, since we experienced a $a month price increase in February 2015, a $monthly price protection credit was applied to your account for the remaining ten of your first monthsSeven of these credits have been applied to your account You were also provided a $monthly courtesy credit for ten months because of a dispute with a Gift Certificate offerFive of these credits have been applied to your account You currently subscribe to the following service: America's Top $ wireless Joeys $each DVR service fee $ $before tax Also included in the DHA promotion was six months free of the Protection Plan warrantyThis offer expired on your May 14, 2015, billing statement, and you began to be billed the regular price and your bill increased by $I removed the warranty to reduce your billPlease note that should you need the warranty, you may re-subscribe The Protection Plan provides a customer with in-home service if we are not able to solve a technical problem over the phoneIt provides free standard shipping and handling on all Return Authorization and accessory orders and reduces the cost of a technician visit When I spoke with you by telephone today, I advised you that your bill will continue to change as the credits expire DISH Network's change in our billing process to move the due date five days earlier was to align your due date with the start of your service periodYou are still paying for the same service dates If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/09/17) */ September 3, Ms [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On August 28, 2015, we received your complaint, dated August 27, 2015, filed with the Revdex.comMy attempts to reach you by phone on September 1, and 3, 2015, have been unsuccessful; however, I was able to leave a voice message on each attempt You said that your contract was extended without your knowledge or approvalYou said that your signature was placed on the contractYou requested that we waive your early termination fee A review of your DISH Network account reveals that you contacted [redacted] an authorized retailerI forwarded your complaint to our Retailer Department to be addressedHowever, we are unable to confirm what you were toldWe consider the contract to be valid as it was signed after the installation took placeYou are given the option to agree to all of the terms and conditions, which will place your signature in all appropriate areas of the contract If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) First, I never contracted [redacted] We talked top an installer that was at our neighbors houseWe were NEVER told we would be extending our contract if we got Ann equipment upgrafeI would have NEVER agreed to any longer of a contract with DishI also stated Dish Network NEVER provided the channels they guaranteed to provide in the original contractHonestly they should have let me out of the original contract to begin with because they have information to get me to agree to the original contractThis is the same thing as stealingIf you offer a service in exchange for a contract but, give information to get signatures, THAT IS STEALINGTHE SIGNATURE dish has is electronicThey have the ability to place that on ANY document, including a contractI NEVER agreed to extend my contract with them or [redacted] Any person who COMPLETELY looked over my whole account notes from the first week of installation would know I was NEVER pleased with their serviceWhy would I agree to another year with a company I was NEVER happy with in the first placeDish Network is dishonest and will TELL you anything to get your signature Final Business Response / [redacted] (4000, 9, 2015/10/02) */ September 28, Ms [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On September 24, 2015, we received your rebuttal, dated September 21, 2015, filed with the Revdex.com You said that you didn't agree to a new contract when you upgraded your equipment Please contact [redacted] regarding your concerns, as we were not involved with this transaction You also said that you were lied to when you initially opened your account A review of your account reveals that you contacted us regarding your inability to view the Dallas Cowboy football gamesWe explained your options and provided you with a $monthly credit for months, which you accepted If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
December 14, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On December 6, 2017, we received your complaint, dated December 5, 2017, filed with the Revdex.com You indicated that you did not receive the $gift card that was offered with the activation of your DISH Network serviceYou also mentioned that the Echo Dot that was provided does not work with your equipment Your DISH Network service was activated on September 22, 2017, with a 24-month commitmentOur records confirm that the offer code provided is eligible for a $gift cardI apologize that our system did not automatically process the gift card Please be advised that the Echo Dot is compatible with your Wally receiverIn order for the Echo Dot to work properly, the Wally receiver must have an internet connection When I spoke with you by phone on December 6, 2017, I advised you that I submitted a request to process your gift card manuallyPlease allow six to eight weeks for processing If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Ana V [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
March 2, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On February 27, 2018, we received your complaint, dated February 27, 2018, filed with the Revdex.com You stated that your home was damaged during the installation of our service, and you disputed the denial of your claimYou requested that your home be repaired As previously advised, your claim was researched and deniedI submitted a request for MrDavid B [redacted] to contact you directly regarding your concernsYou may also contact him at (866) 946- If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Ana V [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
January 3, Dear Mr [redacted] : On January 2, 2017, we received your complaint, dated December 30, 2016, filed with the Revdex.com You said that DISH Network listed an extra receiver on your account that you do not have When I spoke with Mrs [redacted] , I advised her that the equipment had been removed from your account I also informed her that the remaining balance on the account is $and she indicated that she would contact us later to make a payment If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
Initial Business Response / [redacted] (1000, 10, 2015/11/16) */ November 9, [redacted] , [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On November 9, 2015, we received your correspondence, dated November 6, 2015, filed with the Revdex.com You said you have no serviceYou maintain that when you call DISH Network, the same individual answers the calls and you are unable to receive assistance When our customers experience technical issues or express any other concerns, we ask that they contact DISH Network at X-XXX-XXX-XXXX to speak with our agents directly for assistanceYou called on August 25, 2015; however, the call was droppedWe have no record that you reported concerns after that date until we received your correspondence When we spoke today, you informed me that you called numbers in the phone book but you were unable to receive assistanceYou advised me that you have disconnected the equipment and have not had service since Your account was disconnected due to nonpayment on October 23, I removed the programming balance of $from your accountYou accepted this resolution I also submitted a check refund of $Please allow three weeks for processing and mailingThis refund is for the last payment made for service In addition, I waived your early termination and return shipping feesYou agreed to return the leased equipmentA return box with label will be delivered to your home by UPS We regret any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am to 2:pm MST (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] XXXXX [redacted] ***
January 18, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms***: On January 13, 2016, we received your complaint, dated January 10, 2016, filed with the Revdex.com My attempts to contact you by phone at [redacted] on January 13, and 15, 2016, were unsuccessful; however, I left three messages You maintain that you were not told that our On-Demand service required an internet connection Your internet and TV services were activated on October 24, 2015, with a 24-month commitment for each service As with all streaming services, our On-Demand service requires internetYour internet service includes GB (gigabytes) of anytime usage (8:am through 2:am) and GB of off-peak usage (2:am through 8:am)The Fair Access Policy and Data Allowance Policy were designed to ensure that all internet customers have equal access to the networkThese policies limit the amount of data that a customer may send and receive using the service in a 30-day period before speeds are slowed You also stated that you are not receiving the CW and Hallmark channels as promisedOur records do not show that you contacted us regarding this matterAlthough the Hallmark channel is available in a higher package, DISH Network does not carry the CW channel in your area I waived the 24-month commitments for your internet and TV servicesYou may disconnected these services without penalty If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT [redacted]
Complaint: [redacted] I am rejecting this response because: I asked that I not be called about this bill and you have continued to call me on my cell and at work ( which is illegal if I ask you to stop ) I knew I owed the last bill, but was not going to pay until you got my equipment right Sincerely, [redacted]
April 19, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On April 13, 2016, we received your complaint, dated April 8, 2016, filed with the Revdex.com You indicated that you are moving to a location that does not allow the installation of a satellite dishYou requested to be released from the 24-month agreementYou also mentioned the DISH Pause option When I spoke with you by telephone today, I informed you that you are still bound by the terms of the agreement if you change your locationOur early termination fees and 24-month commitments are necessary to recoup some of our cost and losses we incur when acquiring a new customer In your case, you received a free installation, free activation, free programming and monthly discounted programming However, I agreed to reduce the early termination fee by half and I disconnected the serviceYou accepted this resolution Boxes will ship for the return of the receivers and remotesPlease keep the return tracking numbers for your records I apologize that you were offered DISH PauseThis would not be a solution as the DHA agreement is a commitment for consecutive months of programming and it requires a minimum programming package When an account is placed on DISH Pause, the minimum required package is not metTherefore, when the service is reactivated, the commitment is extended by the number of months that the account was in DISH Pause status If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/08/25) */ August 18, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear [redacted] : On August 18, 2015, we received your correspondence, dated August 17, 2015, filed with the Revdex.com You maintain that the salesperson told you that a paper bill would be mailed with the Credit Card AutoPay (CCA) optionYou disputed the early termination fee When we spoke today, I advised you that when an account is enrolled in CCA, the system will not generate a paper statementWe have sent you a monthly email billing notice to [redacted] @gmail.com Please note that DISH Network does not offer a trial period to cancel service without a penaltyNevertheless, in the interest of resolving this matter, I waived your early termination feePer your request, your service will be disconnected on September 4, You accepted this resolution You agreed to return the leased receivers and remote controls to DISH NetworkA return box with label will be delivered to your address by UPSI also waived the $box return fee We regret any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am to 2:pm MST (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Although I still do not agree with the early termination fee, the rest of it, while annoying since its been back and forth and a waste of my time is satisfactory Sincerely, [redacted] ***
December 15, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On December 12, 2017, we received your complaint, dated December 11, 2017, filed with the Revdex.com You expressed concern with the collection call that you received for the balance on your DISH Network accountYou indicated that when you canceled your service, you were not told that it would be due immediatelyYou would like this balance removed from collections Our records show that the payments that received were not for the full statement balanceAs a result, your account had a past-due balance carry over each monthWhen your service was canceled on December 6, 2017, your account was left with a balance of $(for service through the disconnection date and a $equipment return fee)The billing statement that generated on December 8, 2017, indicated that the balance was due immediatelyAs this was an outstanding balance, it was referred to our Collections DepartmentHowever, the balance was not reported to the credit bureaus When I spoke with you by phone on December 13, 2017, I advised you that I removed the $from your account, leaving a zero balanceI also submitted a request to ship a box to your home to return the equipmentPlease allow three to five business days for delivery We strive to provide excellent service and regret that your experience was unfavorableWe thank you for your business and we are disappointed to lose you as a member of the DISH Network family If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Ana V [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
September 12, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear [redacted] : On September 1, 2017, we received your complaint, dated August 31, 2017, filed with the Revdex.com You stated that you had our service in and you maintain that you did not receive the boxes to return your DISH Network equipmentYou also indicated that an agent told you to dispose of the equipmentIn addition, you disputed your account being referred to collectionsYou requested that the $balance be reversed and removed from collections A review of this account reveals that the service was disconnected on August 31, We have no record of an account in Our records reveal that we shipped boxes to the address on the account on October 4, 2011, under [redacted] tracking number [redacted] We regret that you did not receive themThere is no record of you contacting us and providing us with a different shipping address We also have no record of an agent telling you to dispose of the equipmentHowever, on October 3, 2011, you contacted us to inform us that you will be throwing the equipment in the garbage Although the equipment was never returned and the charges are valid, when I spoke with you by telephone today, I advised you that we made an exception and reversed the account balanceIt will also be removed from collectionPlease allow six to eight weeks for processing If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
May 4, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On May 4, 2016, we received your correspondence, dated May 4, 2016, filed with the Revdex.com There was no reason given for submitting this rebuttal; however, when we spoke today you explained that you did not intent for the service at this residence to be established in your nameYou didn’t sign a contract and you already have another account at your residenceYou requested that this account be disconnected I advised you that the account was qualified using your information and is in your nameHowever, I explained that a signature was not captured on the contract; therefore, I waived the early termination fee and disconnected the account as you requestedI informed you that the leased equipment will need to be returned and the balance owed for the time the account was active will need to be paid If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI [redacted] cc: