Dish Network

After being a loyal customer with dish for almost 15 years, I called to cancel my service in oct/nov 2019. They informed me I would need to pay a early termination fee since I made changes to my service earlier in the year. After speaking with the supervisor on the termination fee they were still billing me for $133. I have paid an reasonable monthly amount for the past 2 months but yet their collection agency continues calling my work phone twice per day and my cell phone daily. I have not had much trouble with dish over 15 years but I will never return to dish because of the very poor customer service and harassment over the past 4 months!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] I will accept the $refund; but, I would also like to make mention of the fact that this turntable has no accommodations to "stack" 45s It is a single-disc player, as B&O never made any "stackable changers." And, this problem started roughly months ago, as I have owned it since 1989, with no issues until months agoHow does the business plan to issue this refund? Thank you!

Complaint: ***
I am rejecting this response because:
Hello - I have sent a different reply than what I see on your site. We are away on vacation and I cannot take the time to deal with this matter. I am very angry with the response trying to pacify me which does not replace performance. My books was killed by these people and I don't see how they can resurrect it, so I should have my money back.Thank you *** ** ***
Regards,
Katherine Mitchell

We are very sorry that *** *** is unhappy with our serviceAfter serving over 3,authors over years, we've only had perhaps total complaints of any type, so this is very unusual for usWhile I understand *** *** disappointment, in her complaint she's made statements that are
clearly factually inaccurate, and I have emails that demonstrate thisIn short, she writes about how she wanted us to try and get exposure in certain publications, and we did exactly that, and much moreI again have documentation of this, and the fact that we specifically told her the challenges with getting into some of the publications she wanted, that we would try, but it would be very difficult and we couldn't guarantee any specific resultsIt's not clear if *** *** complaint is that we didn't do what we said we would do, or that we didn't produce results from what we agreed to do, or if she is upset that media we pitched and sent books to decided not to cover the bookI will be in touch with *** *** and do everything possible to resolve this matterWe do not want to have any unhappy clients, and again, I'll do everything reasonably possible to address her complaintThank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** I do not have the time to point out where they have claimed in e-mails and in conversations that they had the contacts with nationwide media to bring a book to wide attention They have been misleading me even though I explained to them several times what I wanted They do not have the contacts that get the job done In the end, it will be proven that their way of doing business is misleading and wrong Not being members of the PRSA further indicates that they do not follow industry regulations I will accept this resolution as satisfactory and let life take care of their comeuppance
Regards,
*** ***

In response to Complaint ID ***, we did not ever observe the client’s symptoms or any other issues with his turntable. Our technician’s backlog to diagnose equipment has been weeks. The tech tested the client’s turntable starting on 01/25/18. After testing the equipment
multiple times for a week, the equipment was shipped back on 02/05/2018. Something not commonly know about his turntable, is that the 45rpm sensor is base on the standard weight of the record, not the size of the record. So if the 45s are being stacked or are not a standard weight, it could cause the weight sensor to not work properly The client did not call us regarding his complaints, so we did not know about any of his requested information until now. As good faith and to maintain the client’s satisfaction, we will refund the diagnostic fee of $99.00. In regards to not receiving any technical notes, we will also provide the details our tech provided on this turntable Thank you, *** *** Owner Pyramid Audio

Thank you for your time yesterday.Pursuant to our conversation, please find attached our signed contract with Ms. Mitchell. On page 4 you will clearly see the last line of the “stipulations” says “there are no guarantees of media coverage or book sales.” As I explained, if she is claiming we did not do what we were contracted to do, I’ve also attached her final service update, which shows that we did exactly what we said we would do, and produced results. Additionally, I’ve attached an email from our Business Development Director to [redacted] showing how some of her expectations were clearly managed and fully explained. Put another way, we ensured she understood that some of what she wanted we could not do, and we told her this at the start. To me, if a  company performs what they agreed to perform, with the understanding that there are no guarantees, then a client shouldn't rightfully be able to file an official “complaint” with the Revdex.com. Or at least it shouldn’t be accepted.I hope this helps. As I’ve mentioned, my business has an outstanding reputation in our industry, and we are generally considered the top book marketing agency in the publishing industry, and we’ve serviced more clients than any other firm. If it helps, please take a look at our testimonials, www.smithpublicity.com/testimonialsWe do business with total integrity and have for over 20 years,I hope you can see that in this case, it simply isn;t a valid complaint. When this is resolved, I;d like to talk about having my company apply for accreditation with the Revdex.com.Thanks so much,--Dan Smith | CEO/FounderSMITH PUBLICITY, INC.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] I will accept the $99 refund; but, I would also like to make mention of the fact that this turntable has no accommodations to "stack" 45s.  It is a single-disc player, as B&O never made any "stackable changers."  And, this problem started roughly 6 months ago, as I have owned it since 1989, with no issues until 6 months ago. How does the business plan to issue this refund? Thank you!