Dishman Dodge Chrysler

BEWARE OF DISHMAN DODGE COLLISION CENTER. Nov. 12, 2015
I'm 75 years old, and I've been a car guy for as long as I can remember. My wife and I have 4 classic cars plus our 2 every-day drivers. We are not experts, but we do know a bit about cars.
On the morning of Sept. 11 of this year ( 2015 ) I was involved in a minor parking lot
incident. I was driving my 2011 Chevrolet Silverado ... the other vehicle involved was a 2004 Cadillac XLR. I took responsibility for incident.The lady in the Cadillac rightfully so was distressed as was I. I took pictures of the damage which appeared to me to be cosmetic, exchanged information, and assured the lady driving the Cadillac I would pay for the damage. I did not want my insurance company involved as I had recently changed companies and did not want an accident on my record. I might add that I have not had a moving violation since the early 80s and had never caused an accident. Based on what I saw, and the pictures I took I felt the damage was not severe, but would still be costly ... somewhere in the neighborhood of $2000-4000. I was willing to pay that amount to resolve the incident.
About 3 hours later I received a call from Dishman Dodge Collision Center with an estimate for a 2004 Cadillac XLR. My first thought was why would anyone take a Cadillac to a Dodge dealer for repair?? I met the Mgr. of the collision center to review the estimate which I believed to be excessive ... $6581.61! I'm not an expert on body repair. My experience is mechanical. At the time I trusted the estimate. My thinking was my insurance situation, the parking lot incident for which I took responsibility, and perhaps the damage was more than I assumed. I paid the amount. The Mgr. told me I was a "stand up guy". I replied "I am, until someone messes with me." I was upset but I would live with it.
Friday, Nov. 6, 2015 I received a call from the shop Mgr. at Dishman Dodge stating they found structural damage on the Cadillac and it would cost another $600. Total damage now would be $7164.24!! Almost 2 months from when I paid the initial estimate the repairs are just now beginning??? Are they kidding me??? Now I'm beginning to see a lot of red lights and unanswered questions.
This has been a hard lesson for me! I went online and found 2 sites rating the top auto body shops in Spokane. Dishman Dodge Collision Center is not listed on either site! I contacted 2 auto body shops in our area which were listed on the sites and reviewed the estimates with them. Both shops stated that the estimates were excessive and not realistic.
I finally contacted my insurance company regarding the incident. I've also contacted an attorney who is reviewing my situation. My belief is that Dishman Dodge Collision Center is not ethical and took advantage of a customer who did not initially want his insurance company involved.
My advice to anyone reading this review is to do your homework before considering going to this dealership for auto repair or for any other reason.
In my view the actions of Dishman Dodge Collision Center is reflective of the entire dealership. This is a dealership I would not trust under any circumstances or ever even think about doing business with. I place a high value on honesty, integrity, and being ethical. These are traits Dishman Dodge Collision Center did not demonstrate.
AGAIN, BEWARE OF THIS DEALERSHIP!!

This is the best deal I have ever gotten when buying a new car. Dishman gave us $7,000 more trade in than the other Dodge, Chrysler, Jeep dealer in town offered us plus they sold us a new 2015 Jeep Compass with more options for $4,000 less than [redacted] wanted for a new 2014 Jeep Compass. I would recommend going to Dishman Dodge first for buying a car, and I don't even like Dodge and Chrysler products, but they changed my mind with the prices and how nice the new vehicles look.

Review: I am very disappointed in this place. For one there customer service was awful. After standing and waiting for a Larry D[redacted] that runs the service department , this man sits on the desk of the cashier talking bull with another customer. He sees me walk in but he would not even acknowledge that I was there. "That is just rude if you ask me" after waiting more than 15 mins. he finally came over. I had a friend w/me becuz I figured if I had a guy w/me they wouldnt take me for all I had. NOT! My friend told him that the computer came up w/it reading crank shaft sensor. so it meaning there is a problem in the crankshaft or camshaft sensor area. so he took my keys and he said he'd call and let me know when they found out. So later that afternoon Larry called and told me yes it needs a camshaft sensor, I said you know we had already replaced the camshaft senor so we knew it wasnt that! He said thats not what your friend said when he came in with you, I said no we did replace it, he just kept arguing with me so I just said what ever. he said well do you want me to order the part or not? I said ok order the part. this man is rude he acted is I didnt have a clue what I was talking about. It really made me mad, It is my car and I know what we did and he should of listened to me. anyway 3 days later I go to get the car and after waiting another 15 min. and there being no lines just a few guys at their desk....finally.... a guy comes an ask me do you need help I said yes I need to pick up my car. ok so he went an got my keys and was very nice again there is Larry sitting on the cashiers desk w/his legs crossed talking with some heavy set lady looking like hes trying to impress her, he just ignores me. Larry D[redacted] is a very good looking guy but he anint worth a crap as far as customer service guy. anyway so one of the ladys there said oh let us bring the car to you just wait by the door. so I did so here comes my car. I ask the kid so it starts and runs great huh he said oh yes it does. he turned the car off and then back on and he sounds good and Im thinking well they must of fixed it. So I head out on the freeway heading towards Idaho and I get to Liberty lake and the car stalls on me on the freeway. It is over 100 degrees outside, so I pull over and try to call and get a hold of Larry D[redacted] and guess what no such luck!I must of sat in my car sweating my but off for 20 minutes still trying to get a hold of a human being. no such luck, I must of called there at least 4 times. Finally I was able to at least get in touch w/ a lady at the front desk, by that time I was about ready to have a heat stroke! I told her I need to get a hold of Larry D[redacted] I am stranded on the side of the hyway in my car. I said it is hot out here and I need someone to atleast get me out of this car and to my home. finally Larry picks up the phone and tells me to car a wrecker, he gives me a number , I call the place and they gave me another number for another wreker to call becuz they were closing an they cant do it. by this time I am getting really pissed off! to began with that Larry D[redacted] should of been the one calling the wrecker not me I am in the car dieing of heat exahastion . so I call Larry back and they get him right a way for me and I said YOU need to call a wrecker for me an get me a ride home, I really dont care what you do with the car now just get me out of here. after waiting approx. one hour for someone to pick me up, I finally made it home. I made sure the car made it back to Dishman Dodge, the wrecker driver called and told me he got the car back to DD. This was on a Friday and so I knew they wouldnt do anything on the weekend so I had to go rent me a car for the weekend becuz I had a class reunion in Wenatchee on Saturday I had to go to. so all and all this has cost me over 1000.00 to get my car fixed and Dishman did not even fix it. I thought well Ill give them till Wednesday to call me and let me know about my car. there was no call at all so I call them they give me this big run around that Larry is not here today , ok then can you give me some one to please talk to about the car? oh yes well have him or someone call you back. ok I wait till Friday and know ones call me NOTHING!! So I call a wrecker and have the car towed home obviously no one knows whats going on with it. After a week of my car sitting at home I finally find a specialized mechanic come look at it. He had me start the car a couple of times coming to find out there were loose wires connecting to the crankshaft sensor. then again I have to spit out another 350.00 for him to fix it. which is alright with me at least the car is fixed now and it will run. That is all it was was loose wiring and Dishman Dodge could not take the time to check everything out around the crankshaft or camshaft sensor they just slapped a part in it and said good to go. I am a widow and I live on a fixed income and I am not able to afford to dish out money for the fault of that company. I do have extra money saved for things like this but when it comes to a company not giving a [redacted] about people that walk in that door I am madder than hell about this and I feel they owe me. I will never go to them again and I am going to make sure every one knows about this! Dishman Dodge in the valley sucks!!!!Desired Settlement: I would like for dishman dodge to reinburst me for the rental car 311. dollars and for the time they spent on my car. which couldnt of been that long. and the 350.00 I spend on another mechanic to fix their mistake !

Business

Response:

Nancy L[redacted] brought her vehicle in on 7/27/15 because she stated that the check engine light is on and it dies when it gets to hot. She also said that she had the crank sensor done somewhere else so that wouldn't need to be done (attached is a copy of the repair order which she signed stating that the crank sensor was done at a different shop). We diagnosed her vehicle as having a stored code (P0431) for a faulty cam sensor that needed to be replaced. We replaced that sensor, cleared the code and test drove the vehicle and the check engine light did not come back on. She picked the vehicle up later and the vehicle did stall out on the road so we paid for her vehicle to be towed back to the shop. Her vehicle is one that we only have one tech that is Chrysler certified to work on and with his heavy work load we were doing our best to diagnose her vehicle. When we got it back in the shop we found a crank sensor code so when we told Nancy that she then had her vehicle towed back to the shop that did the crank sensor and they evidently found that the problem was loose wires connected to the crankshaft sensor. The problem with her vehicle was for faulty wires on a part that we never worked on or even touched in fact we were told that the faulty part was done at a different shop. So it sounds like her issue should be with the other shop the installed the crank sensor and not us. In the end we are not liable for another shops mishap and we are willing to incur the cost of the tow we paid for and the labor time that we were not liable for (invoice attached).

I was told the vehicle I purchased had a certain feature and it does not. I was lied to just make the purchase even my husband remember the promises they made and me checking into that feature. After the perchance and I found out it does not have that feature the customer service was not very nice on the phone basically said it his word against mine and offered $200 toward the purchase of a new phone. This was not going to work for me so he said he would look into the 2016 to see if they had that feature and I have never heard from them again.

Review: In March I bought a 2004 Chevy Malibu and paid cash $6000.00. When on the test drive I came to a stop sighn and after stopping I started to go when the car jerked and took several seconds to finally go. When asked the salesman about it he said don't worry it's probably not warmed up yet. But when I drive the car it does it after it warms up not before and I have almost been rear ended several times.

I did not know what it was until January when my new boyfriend said it is the transmission. And he said I need to take it back and have them fix it or give me another car. We took it in today and the manager said the boss will only send it to the transmission person they use and ask for me to get a discount from them. I said no I won't pay for something that was wrong before I got it. His boss also told him he did not think that salesman would have said it was nothing to worry about during the test drive. My boyfriend said are you calling her a lier? He said she is 70 and did not know how to deal with the problem.

.Desired Settlement: Work done without charging me or different car for same price I paid.

Business

Response:

We understand Mrs.

[redacted]’s frustration but there is a lot of risk in buying an inexpensive used

car with 121,000 miles. There was no mention of a transmission repair on the

purchase paperwork and no promise from Dishman to repair it. If this had come up

within a few days of the purchase we may have been in a position to help but

unfortunately we are not in a position to assist almost a year after her

purchase.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

I repeat: In March I bought a 2004 Chevy Malibu and paid cash of $6000.00.My son [redacted] took me to Dishman Dodge since they bought two cars from them and we're happy.

Review: Starting October of 2011 I have had 3 used stereos put in my car under a after market warranty which was covered each time with my first $100 deductible that I paid. Dishman Dodge was nice enough to refund me that $100 deductible because the issue with the stereo was not able to be resolved at the time I was in for my third stereo. The customer service department promised they would get in touch with the dodge parts rep to find out what was going with the used stereos that contact was October of 2013. I called Dishman Dodge talked to [redacted] and he said he would contact me back when he heard from his parts rep. that never happened so I had to call them back in December of 2013 to check on the status and [redacted] said he still hadn't heard from the parts rep. and that he would find out and call me back well again that never happened. So I called [redacted] again 02/24/14 and he said he emailed his rep that day 02/24/14 to find out again what they could do about the stereo and the rep returned his email on 02/24/14 5 months after the original request to say they could try a new stereo with a different part#. Shouldnt that have been done on the second try of getting the stereo fixed. Really this service is terrible. I want my warranty that I purchased back dated to October of 2013 when I attemted to have this fixed for the 3rd time.Desired Settlement: I want my warranty that I purchased back dated to October of 2013 when I attemted to have this fixed for the 3rd time. I dont care if they need it active to fix the stereo for the 4th time. I want it cancelled and I want my money back. This stereol should now come out of the pocket of dishman dodge not mine.

Business

Response:

I spoke with Mrs. [redacted] yesterday and was able to clear up some of the confusion and I am sincerely sorry for not doing a better job of explaining everything in the first place. At Dishman it is our goal to create a great customer experience but unfortunately with the faulty parts and me not being involved until after the third attempt to replace the radio we fell short of that goal. After escalating the issue to our Chrysler rep I was able to secure a new radio that we have scheduled to be installed and I am also sending Mrs. [redacted] the warranty cancellation forms to sign. Once again we apologize for any inconvenience.

Horrible customer service and experience here at dishman dodge. I have never been so disrespected as a customer from someone who is a "sales manager" telling me to be quiet he Only wants to talk to my husband and being unprofessional and rude that another worker came up to us and apologized for how out of line he was for speaking to us like that(which we greatly appreciate but still does not make it acceptable) I would never return here or refer someone to this dealership again.

Review: Bought a 2002 PT Cruiser on August 13th. It had no observable fluids leaks but was noisy and vibrated so I took it to Dishman Dodge on August 23rd. I have paid $3485.02 for repairs and the vehicle shows no improvement. Now the mechanic wrote that It will need other mounts to hold the engine in place and that the engine is still shifting a lot. I can observe this myself. The problem is that when I took it in this last time (Sept 9th) they told me that it did NOT need the expensive mount by the transmission only the other two mounts. They called and said once AGAIN the car was "running great" "running smooth" but when I go to pay another $384.55, I see the mechanic's remark that the engine is still shifting a lot and needs more work. My husband and I went out and looked and sure enough the engine is heaving when you shift gears. We now have the vehicle at another repair shop. The vehicle definitely needs the engine mount by the transmission, but what we have no doubt it didn't need was the 2 high priced but easy to put on bracket torques that did nothing to hold the engine in place.Further, as the new mechanic has pointed out the bolts that you have to remove to perform a head gasket repair have never been touched. He showed us this . Apparently, they must have just lifted everything in one piece and shoved in the head gasket, wouldn't be able to really check it well at all. Probably wouldn't be complaining if they had actually fixed the car, but they never accomplished that.Desired Settlement: We are going Monday to speak with the general manager. We want the money back on the mounts because they're worthless. We were apparently overcharged on labor on the timing belt because supposedly " they were already going to be at that part of the engine anyway" but they charged us labor for getting to the head gasket and then again to reach the timing belt. We were also charged $250 for a cover timing which we feel they broke.I do not trust them,but feel we have to give them a chance.

Business

Response:

The owner and myself have already sat down with Mr. and Mrs. [redacted] and they explained to us their concerns. We came to an agreement on compensation and I stated that we hope we can earn their business in the future.

Consumer

Response:

Spoke with managers, [redacted] and [redacted] at Dishman Dodge. They have offered to refund us $800.00. We have accepted this offer and feel as it is fair as the total cost to get the mounts fixed was $828. Close enough that we are satisfied with their solution. I would like their quick resolution to reflect positively on them and will not be pursuing further action. Thank you, [redacted]

I live in the Portland/Vancouver area and had been in contact with Dishman Dodge in Spokane, Wa. I had found a 2015 Dodge Ram 2500 with the options I was looking for and it was at this dealership in Spokane. I currently own a 2009 Dodge Ram 2500 which I was looking to trade in.
I called them and dealt with a salesman over the phone. We agreed on a new purchase price and talked about a trade in value on my truck. I gave them the VIN, the condition and the aftermarket options that I had put on the truck. Prior to making the drive to Spokane (5 hrs), I confirmed that we were agreeing on a purchase price for the new truck and a trade in price (range) for my truck around 18K to 19K, understanding that they did need to look at it first. The salesman said "I just spoke with my sales manager and YES, we will be around 18K to 19K for your truck." So, I started driving.
I got 3 hrs into the drive and called again, to ensure that the truck was there for the price we agreed on, I did this because all of the local dealerships said that Dishman would bait me there and then once I was there and had driven 5 hrs, they would not have the truck. Amazingly, the salesman said that he did not have the truck and it had been sold out from under him this morning at 8am (when the opening on this day says 9am on the website). I was upset and stopped in Kennewick, Wa until we could figure this out.
After a lot of back and forth, the salesman found a similar truck, so I continued the drive. Once there, I was presented with a trade in value of 14K for my truck. This made me furious. The so called "Sales Manager" said that the mechanic had checked it out and he presented me with a list of things wrong. On this list were parts that either I had replaced myself or had been replaced at a dealership under a DODGE recall. I called him out and told him that these things were not worn or broken; I KNEW THIS FOR A FACT!!. The sales manager would not budge.
I told him to give me my keys and that I was leaving, he would not counter his offer. I asked to speak with the sales manager and he told me he was the manager, which I did not believe. I demanded that the mechanic come out and show me these broken parts that he had listed and he was too chicken [redacted] to come out and explain his findings. I then demanded to speak with the GM, who I was again told was the guy that presented me the low balled trade in price. I said, "OK, let me speak with the owner.....They shielded him from me and told me he was not here at the time; they would not even allow me to leave a voicemail with him.
I was so furious that I was shaking! This business BAITED me into driving 5hrs (10 total now) with the agreement that certain numbers would be met; and they weren't. I had taken 10hrs off of work to drive here, spent money on travel, food and gas, now I had put approx. 700 additional miles on my truck. I asked for my keys and paperwork and left, shocked and upset!! Then, the sales person tried to keep my credit app with all of my information on it; seemingly to sell to some other company.
I am a United States, Combat Arms Veteran, which this salesperson was well aware of. This is a very clear picture of how this company, not only treats their community partners, but also how they treat this country's servicemen and women.
I then called ahead to a local dealer from back home and tried to have them secure this new truck and do a dealer trade. They called Dishman Dodge and attempted this, but Dishman told the m that the very truck they were asking for, had been wreck and driven into a pole....I had driven this truck 2hrs prior to this call with the salesman and my mother in law. They would not trade the vehicle because they knew it was me attempting to secure it.
Clearly......Lying, Baiting and Avoidance is a pattern of practice here at Dishman Dodge because this very reputation preceded my contact here; I was warned of this very thing but went anyway. I had left a message with customer service days ago and no one has returned my call. This trip here cost me $700 - $1000 with missed work and trip expenses. In my opinion, I would avoid doing business with Dishman Dodge at all costs!!!

Review: 6/15/13, my wife & I signed a Lease Agreement with [redacted] (Bus. Man) & [redacted] (Finance) at Dishman. After signing, [redacted] said they were new to Chryslers lease company and they may have missed a document that would require a signature, but they would make arrangements with us to collect the signature if need be. He assured us that it would not change the lease deal, that it would simply be a missed document.6/21/13 we received a phone call from [redacted] stating that they had additional paperwork that they needed signed ASAP. We made a trip out of our way to meet someone from Dishman to sign the additional paperwork. I asked [redacted] if anything changed and he stated that the only change was a change in our favor, "a couple dollars lower each month for our payments." [redacted] also stated that the gentleman meeting us knows nothing about the lease & would not have any answers to our questions... but that I was a smart guy and would realize it was just a couple dollars a month. Upon arriving, my wife & I realized that the lease had in fact changed, with an increase in the residual amount ($12,964.50 to $13,828.80). After feeling very misled by [redacted], we gave him a call to discuss the changes & the fact that he mentioned nothing about the increase. [redacted] blamed everything on Chrysler, stating that the lease was incorrectly drawn up and they were no longer able to waive an "access fee" they originally waived. Furthermore, [redacted] was not able to account for an additional $300 difference between our residual increase and the access fee. We told him we were not comfortable signing a lease we were misled on & that Brain was very unknowledgeable about. We said this was not the deal we agreed on & that we have a signed lease that both parties agreed to on 6/15/13. [redacted] threatened that if we did not sign this new lease agreement, Dishman would come take the car away from us and unwind the deal. We have never experienced this kind of customer service. We were bullied into signing the new lease.Desired Settlement: This was not our mistake. Had [redacted] been upfront & honest about the change, instead of blaming it on Chrysler and making us feel bullied into signing a deal we did not feel comfortable with, we would not be filing a complaint. We are Dishman's customer, and [redacted] represented Dishman very poorly. I hope Dishman can recover the damage [redacted] has caused, because as of right now Dishman has lost a very good future customer as well as our acquaintances', friends', and family's future business.

Business

Response:

On 6/24/13 I received a phone call from Mr. [redacted]s and he very politely explained the circumstances to me. I explained to him how upsetting this was to hear

and to please give me the opportunity to investigate further and then I would call him back with a resolution that would hopefully work for both parties.

I spoke with my finance manager and he explained to me that we most definately drafted the paperwork incorrectly and a big part of that was some mis-

information we had received from the leasing company avout being able to drop the acc fee. Unfortunately that was incorrect which created a situation

where the residual was increased by $865.00 and that was transferred to the total amount due to Mr. and Mrs. [redacted]s. Due to the mistake we made and the

way Mr. and Mrs. [redacted]s felt after speaking with one of our finance agents felt like we owed them some sort of monitary refund. I then called Mr. [redacted]s back

and presented the idea of refunding him half of the residual back in the amount of $432.50. He said that sounded fair but wanted to consult with his wife

first. He then called me back and told me that he and Mrs. [redacted]s felt that was a fair resolution.

In the end we obviously wish we had presented the correct paperwork at the original signing but it did not work out that way. We also are extremely

saddened about how Mr. and Mrs. [redacted]s felt after their phone conversation on Saturday because we truly do have a great reputation for how we treat our

customers and we put a lot of time and energy into making sure our people are well taken care of. We only hope in the end that the [redacted]s family will give us

another opportunity to earn thier business back.

Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID 9595279, and find that this resolution is satisfactory to me.

Regards,

Bad Customer Service,

I have been working with a service technician for about three weeks to get my Dodge Durango fixed. When I originally dropped my vehicle off (nearly three weeks ago), I informed the technician to please diagnose my vehicle because my break system was sluggish and the brake light and ABS keep turning on. After three days of no answer, I called asking for the technician, it took me another three days of back and forth with other technicians and leaving messages until I finally got in touch with the technician working on my vehicle. He said he had to run some kind of test that was done with a computer that costed $100 dollars. (Mind you I had service a little over a year ago on my breaks at Dishman Dodge). Again, another three days pass, with no word from the technician. I had to play the hunt him down version again, but this time it took two days. I asked why he never called me, and he explained my listed phone numbers were incorrect. That couldn't be further from the truth, because I received calls from other members working there in the past. Now he explains service is required to fix something (can't remember exact/technical name) in regards to my brake system, and it would run me another $500 or so. At this point they had my car nearly two weeks, and I'm so angry I just want the work done. I tell him to order it and get the work done. Now another 3-4 days pass, and again I HAVE TO make the initial phone call wondering what the status of my vehicle is. He explained again phone problems with calling my number, and that the vehicle is ready. Now the day I try to pick my car up, I call the service desk and speak to a lady, and ask her to please send a shuttle van to pick me up. Same address they dropped me at before, and same phone number they have called in the past. After one hour of waiting, I have to call wondering where the driving is. The lady at the service desk explained he went to lunch, but will be able to come my way in about 15 minutes. Another hour passes and I get the same lady on the line. She explained after the driver took lunch, he picked up someone else, ran back to Dishman, and was coming to get me next. It has been nearly three hours I've been away, constant calls from my boss where the hell I am, and no vehicle to get back to work because I let my wife take the car in the morning waiting on the promise that Dishman would get a driver to me so I can retrieve my vehicle.

Morale of the story, Dishman dodge has very poor customer service. Although the lady on the line tried her best to assist me, it seems there is a breakdown of communication between the driver and the service technician. Another issue is that the technician in charge of my car never once called me back to inform me of my vehicle status. Each time I had to call wondering what is going on. To further add injury, I had to deal with a mess at work because of three hours where I'm not accounted for.

Inconvenient and poor customer service and lack of passing information to customers. They are eager to take my money, but not eager to inform me what is going on. Also something is severely lacking with their shuttle van service they provide.

Review: I purchased a car from Dishman Dodge about a year ago. It was a brand new car at the time of purchase. I was at McDonald's in Airway Heights Washington with my children. We went to leave and my car did not start. It was towed to Dishman Dodge. They told me there was a faulty wire and then repaired it. I picked the car up on August 14, and was assured by Larry Dixon that the car was fixed and would not have this problem again. On my way home I noticed my airconditioner not working (not a previous problem). On Wednesday August 19th as I was transporting my children home from gymnastics the car over heated. I stopped and let the car cool down for 15 minutes, and continued home (approx. 1 mile). The car did not over heat again. It was towed on August 20th to Dishman Dodge once again. Dishman Dodged looked at the car a few days later and called and told me that a rock came up and went backwards and broke the radiator and the radiator fan, and my warrenty would not cover the repairs, and they would no longer be covering a rental car. I called back and spoke with Shane, the manager and asked how could this be? Rocks don't stop mid flight and then go backwards. He continued to be extremely rude and volitile with me yell at me and having men in the background laughing at what I was saying. I then hung up and contacted the general manager, Mark w[redacted], and let him know how I had been treated. He then stated that if I had the repairs done he would cover my $300 insurance deductable. I proceeded and had the car repaired. When I picked the car up on September 4th, 2015, the front mesh on the front end of the car was hanging there, not replaced. I went back into the store to tell them it has not been replaced. They proceeded to tell me I broke that too. I said that I have not left the lot. They then said they will just make another claim and replace it later on the next week. (it was supposed to be fixed in the first claim) It has been over two weeks and I still have not heard word about the replacement part. I called today September 21st, and spoke with Mark W[redacted] and he proceeded to be very rude to me and tell me that it was ok to go somewhere else for buisness. I also let mark know that the "new" radiator they supposidly put in was all dented up. He did not seem to care. This is not only fraud and discrimination of a woman but thievery!Desired Settlement: I want Dishman Dodge to be held responsible for discrimination of a woman, and for charging my insurance company for something they did not repair, when they said they did!

Business

Response:

After repairing her vehicle on 8/13/15 Mrs. B[redacted] picked up her vehicle and left. Sometime after leaving Dishman her vehicle was damaged by some sort of road debris which damaged many pieces including her radiator. Her own insurance company confirmed this and told us to proceed with the repairs and to call them for payment when the repair was completed. One of the pieces that was to be replaced was not available to us so it had to be ordered. This piece was never charged to anyone or paid for by her insurance company. In fact we let her insurance rep. know it was being ordered and he said that wasn't a problem and to just call for payment when the part comes in. Before we had a chance to get the part and call Mrs. B[redacted] she called our G.M. to say that we damaged the radiator installing it. He asked her to bring the vehicle in so we could verify the damage and she responded that she will never bring her vehicle back in to us and that was the end of it. Through this process in hopes or retaining her future business

we were completely accommodating to Mrs. B[redacted] in fact

we paid her $300.00 deductible. We have been in business for over 60 years and

we have a great reputation with the community for a reason. We do not feel that

Mrs. B[redacted] is owed anything other than us verifying the damaging she is

claiming but she has already said no to that. So at this point we consider this

issue to be over with.

Review: I had my 2003 Dodge Ram truck's transmission replaced in [redacted]. The truck didn't make it more then 139 miles. The [redacted] told us we needed to have the cluster fixed to fix the door locks problem and other issues I wanted fixed. Well, I took it to Dishman Dodge in Spokane to have the cluster replaced to find out That that was not the issue after three clusters were put in and burnt out because of there mechanics kept putting them in it was the WRONG part for the problems. Then to find out that Dishman failed to put all the transmission fluid in our new transmission, that wasn't shifting right after leaving [redacted]. We did not make it home with the truck. Dishman was short 4.5 quarts of transmission fluid, There was a tool left in the engine compartment for the serpentine belts.Desired Settlement: Those people should not be working on any bodies car or truck!! To many errors!!!

I want them to be held accountable!

Business

Response:

Ms. [redacted]’s vehicle was brought in on 3/26/14 with a complaint that the power locks are not working. She said that it was diagnosed as a bad cluster at [redacted] and we told her that we generally do our own diagnosis to verify a problem but the customer did not want to pay for our diagnosis. We explained to the customer that if we don’t do our own diagnosis and this part does not fix the problem she still would have to pay for the part and she agreed so we went ahead and installed the cluster. It turns out that it was misdiagnosed at [redacted] which is why we typically recommend to the customer we do our own diagnosis. Unfortunately with the remanufactured dash clusters we have available to us it is not at all uncommon to have to put it a couple of different clusters until we get a good part which was explained and Ms. [redacted] was only charged for 1 of the clusters.. In the end we found that there were some faulty wires creating the issues which we did repair and it did fix the problem.

On 5/19/14 Ms. [redacted] brought her vehicle back in for a transmission concern that she said was shifting early which we diagnosed as a valve body issue. We replaced the valve body and test drove the vehicle to confirm the repair. Now the accusation that we left the transmission four and a half quarts low is not accurate because if we were to drop the transmission pan and drain the fluid and then put it back together without refilling the fluid the vehicle wouldn’t have been able to move out of the mechanics bay let alone be driven home. Also we are confused as to why Ms. [redacted] waited almost five months to bring this to anybody’s attention. We are a very reputable dealership and a fixture in the Spokane community for over fifty years so if there was an issue that we caused and we were made aware in a timely manner we would have no problem making it right.

We are sorry that Ms. [redacted] is unhappy with her service experience but we do not feel that we did anything wrong in this situation and we do not feel that anything is owed to the customer

Review: Dishman Dodge

To Whom it may concern,

My family recently bought a late model RAM truck from Dishman Dodge to pull a new RV we had just purchased. Since the purchase of the trailer and truck we get frequent inquiries from friends and family about how we like RVing and what kind of a deal did we get, are we happy with how everything went etc. I can say without reservation that we got a great deal on the RV and are very satisfied with how things went. Unfortunately I cannot say the same for the deal and treatment we got at Dishman Dodge on the truck purchase.

In these conversations I find that I still get disillusioned over how everything went. As I describe what took place, the people I have spoken with are shocked at how poorly everything went on the truck purchase. One friend of mine said that he was a friend of the owner of Dishman Dodge and found it hard to believe that it went so poorly. As I am not a fan of “slamming” others in conversations, on facebook or anywhere else, I decided to simply let the dealership know how things went and put it to rest. I waited a few weeks before I wrote this so I could try and give a reasoned assessment.

In the following description, I lay out the whole event. As I read it back I am still astonished that a dealership with the reputation of Dishman Dodge did business in this manner. I can speculate on the reasons. Maybe business is down? Maybe I made someone embarrassed or angry? I guess it is irrelevant at this point. The sale was made.

I would like to note that when the problems began, I was constantly reassured by everyone I was dealing with that you would do whatever it took to “make things right”. Now my question is right for who?.... certainly not for this customer. I cannot say what would make this right. I think we are past that point. However, when asked I will have little good to say about Dishman Dodge and will in fact encourage potential customers to shop elsewhere as I wish I had done.

1265 W. Palouse Dr

Post Falls, ID 83854

(208) 819-9333

I have all the paperwork, advertisements, email’s etc. on this transaction available if interested.

My family recently purchased a new 30 foot RV trailer. We were to take delivery on May 22nd. With this in mind we began looking for a vehicle capable of towing the trailer which was rated at 7900lbs at full load. 6800lbs with no load. I shopped around the area and found several trucks that would meet our needs. However, I have a very hectic schedule and wanted to buy from a dealership with a good reputation and customer support rather than just searching for a low price for a vehicle. I was directed by friends to a couple of local dealers including Dishman Dodge. My father had purchased several vehicles there over the years and thought very highly of the dealership.

I found a 2002 Dodge RAM at Dishman Dodge that was advertised to have a towing capacity of 8100lbs. The Comments in the advertisement were:

Low Miles means You Need to Break This Cream Puff In! Rest assured with this purchase. It has been given the seal of approval by our Service Department. This car is so clean when you sit in the seat you may just have a winter fresh smile! The price is right on this low mile truck. Hurry before someone else buys it.

I went to Dishman Dodge to look at the truck on Sat May 16th. I test drove the truck and it appeared to be in nice condition. I brought the paperwork and specifications for the trailer with me on the visit. I showed the trailer specs to the salesman and asked him to make sure the truck was rated for the 8100lbs towing capacity that had been advertised. He went to a computer and with the assistance of another salesman was going to check the VIN to make sure. When he returned he let me know that the advertised towing capacity of 8100lbs was incorrect and that the actual towing capacity was 7100lbs. This was a little on the low side but would still handle the trailer as long as it was towed unloaded. Since the trailer was not going to be moved often I found this to be not ideal but acceptable. So we made the sale that day. The truck was sold to me at the full $10000.00 asking price and I received a $9000.00 trade in allowance on my Toyota Tacoma. I drove it home for the weekend and took it to the DMV in Post Falls the following Monday morning to get it licensed. A few minutes after I left the DMV I was on the highway headed for work when a “Check Engine” light came on. At this point I had driven the truck for less than 100 miles. I had to fill the truck with gas and checked to make sure the cap was on tightly as I know if it is not it can give you a light. The light did not clear and I needed to be at work. I drove the truck to work on almost all highway (about 160 miles round trip to Grand Coulee) and when I stopped to fill it again to check the gas mileage it was getting and check the cap again I found that the truck was getting about 12mpg. This was to say the least very disappointing. Not only did I have an engine light come on but I was only getting 12mpg highway. That afternoon I had left work early so that I could stop by Dishman Dodge to get it looked at. I went to the salesman who sold me the truck and he got with his manager and they had the computer codes checked. They found that it had a code for a problem with the emissions system. They cleared the code and told me to drive it and see if the code would stay cleared. Thy thought it was probably the gas cap being loose. I left to drive home but before I made it out of the valley the engine light came on again. I turned around and returned to the dealership to let them know. When I arrived at the dealership I was taken to the service department to get it looked at. On the short drive to the service dept. my salesman discovered that the passenger window would not come down but that he would make sure that that got looked at too. At the service department I was informed that there an emissions code and also a “lean bank” code that could explain the poor gas mileage. The service department did not have an appointment available for about 2 weeks. As I said before, I work in Grand Coulee and do not have a lot of extra time to be dealing with problems. He also stated that it was a good thing I had purchased the extended service agreement that should cover most of the cost of any repairs (minus the deductible). I had already taken time off work to get it in and did not have more time available to bring it back for repairs. However there was nothing the service department could do and I would need to make an appointment. I left the service department and went back to speak with the sales manager. The sales manager was very understanding and set it up so that I could leave the truck there and take a loaner until it was repaired. At this point I was somewhat disturbed and was wondering what I might have gotten myself into with this truck. Because I was in a bit of a panic about this truck, I checked with my salesman the next day to see if I could get out of the deal and get a different truck. I was informed that there was not a 3 day return period as in Idaho and that the truck was mine. If I wanted to get into a different truck I could trade the one I just purchased and make a new deal. At this point I was resigned to the fact that there was nothing more to be done. I drove my loaner home and began looking into what I might have done to the truck to possibly increase the towing capability a bit more. Did it already have extra coolers etc. To do this I needed to know how the truck was equipped so I ran the VIN on the Dodge RAM Owners website. Much to my dismay I found that it was equipped in such a way that it would not even tow the 7100lbs that I was told it was rated for. It was in fact rated at only 6150lbs with the 3.55 axle ratio. Now I was really in trouble on this purchase. I took off work again the next morning so that I could be at Dishman Dodge when it opened the next morning to beg for help. My salesman was not in that morning so I was directed to a different person. After I explained all that had taken place I was informed again that I could trade in the truck I just purchased on a different truck at trade in price. At this point I was completely dismayed and asked to speak with a manager. Later the manager came out to speak with me. I informed him of the situation and he was very sympathetic to my plight and somewhat upset with how things had gone. He checked what was available in his stock that would fill my needs and found three trucks which were rated to tow what I needed. He directed me to one truck in particular that he could be flexible with and that they would not be making any profit on whatever they sold me. At this point I was very relieved and a new salesman with more experience was directed my way to check out the trucks. We found one that would fill my needs and proceeded to get the sale completed. This is where I again lost faith. I was offered the truck I was interested in at full asking price. $22,000.00 and that I could trade the truck I had just purchased at a $1500.00 loss in trade. I found this astonishing. However I was given very little room to bargain. I again explained what had taken place to the manager and showed him the paperwork and specs on the trailer and its towing requirements. I explained that the mistake was made by his staff and that I thought it very unfair that I should be out an additional $1500.00 for their mistake. He stated that he had not been there for those conversations and could not speak to what was said between me and the salesman. I took from that that he did not intend to take responsibility for the mistake or make a genuine effort to make things right. After several more minutes of my objections he departed and went back to check on options. When he returned he had a new deal to offer. Dishman would essentially erase the initial purchase as though it had never happened and would start new. He had a new offer. I could purchase the new truck for the asking $22000.00 price and take $8500.00 for my Toyota Tacoma. This was $500.00 less than what I had been given on trade for the first truck purchase. This was there offer and there was no negotiation from there. So much for not making a profit on the new sale. So there I was in an untenable situation caused by Dishman’s own sales people and the promise to do whatever it takes to make it right had disappeared. Not only would they be making the profit normally associated with full sales price (vs. not making a profit as earlier stated) but would in fact also be knocking off another $500 from the customer on the trade. Considering the disadvantage I was at, the sale seemed quite calculated if not predatory, but it also seemed clear that I had no viable options. I could only assume that I had embarrassed or angered someone in this process and was being shown the exit. I could have walked out and taken the truck I was sold (had it not been in their shop for repairs) to another dealer to get what I needed at a huge trade in loss or take his deal. I had little choice so I signed. As I waited for the new truck to get through the detail shop I was informed that they had been able to locate only one key for the new truck and that when the others were located they would let me know. I had returned the truck I originally bought with a gas tank which I had just filled up and asked if they would fill up the new one. I was informed that they really couldn’t do that. I inquired about getting an owner’s manual and was directed to purchase one on line from Dodge. After the truck was cleaned I left Dishman Dodge very dissatisfied with how everything had gone and very much regretting my decision to buy there. However it was done and there was nothing to be done about it. The next morning I left home for work in the new truck and stopped off to fill the empty tank and discovered that the gas tank had a locking cap which I of course did not have a key for. There I was at 4 am at the gas station with an empty tank and no way to fill it. Fortunately for me I had a leatherman multi tool and the cap was plastic. It took some time but I was able to destroy the locking cap enough to get it off and fill the tank so I could get to work. That afternoon on my way back from work I stopped at Dishman Dodge to check with my salesman on the keys for the truck and gas cap and was informed that they did not have them. I asked if they would make a new truck key and was informed that they could not do that. I inquired about replacing the gas cap I had destroyed earlier that morning and was informed that he (the salesman) might have an extra one at home that he could give me. Again I left Dishman Dodge very disillusioned. I had a new key (without the remote door lock fob) made for the ignition at a local locksmith for $96.00. A new gas cap was $29.00. I would also like to note that a few day later I discovered that the tailgate has a lock but again no key. I have not checked on the price of getting it changed out.Desired Settlement: Provide a new key for the ignition (or reimburse the cost). Provide a new gas cap (or reimburse for the cost). Provide a new lock for the tailgate (or reimburse for the cost). Refund the $500.00 they deducted on my trade during the second purchase. An apology and a tank of gas would be nice.... but not expected. I would also note that by the time the whole process was complete, I had take 2 days of personal leave from my job to get this all resolved at approx. $933.00 in wages before taxes.

Business

Response:

I apologize for the late response but we were able to come to a resolution with Mr. [redacted] and I did forget to respond to the Revdex.com to make them aware. Here was the resolution Mr. [redacted] agreed to:

Mr.

[redacted],

I am extremely sorry

to hear about the issues you have had with your

recent purchase. I received your email to the

dealership yesterday and was waiting until I could speak with all of

the parties involved before responding. After

speaking with everyone it sounds like we made some mistakes. After speaking with

my GM he has given me the go ahead to reimburse you

in order to make it right. I want to say from me and

the ownership who has been involved in this we are

sorry for any inconvenience during this purchase. I will be sending you a check

in the amount of $625.00 to make up for

the $500 trade difference and cover

the cost of the key and

gas cap: I just need to know the address you would

like us to mail it to and make sure the next time

you’re in that you let our service department know you were promised a valet key

by [redacted] that will work for your locking tailgate and

they can make you one at that

point.

Sincerely,

Customer Service

Manager

Dishman Dodge-Chrysler-Jeep

Phone - ###-###-####

Fax - ###-###-####

Review: In March of 2014 , my husband and I purchased a 2010 Jeep Grand Cherokee 4x4 from Dish man dodge, In July we went on a trip to Baker City Oregon. But however before this when we had the jeep looked at to make sure it was able to go to Oregon , we noticed hay in the motor , which we were told that the techs clean everything before they sell cars. In July the Jeep broke down completely , It got towed to Dish man dodge for repairs. July 25th 2014. The service man that helped us told us that the tow bill would be under reimenersement , however that didn't happen. In two weeks , I had made several calls to ask how the progress on the Jeep was going, I got " its getting started , were working on diagnosing the motor, and could take up to three to four days". I called after another week asking what going on with the jeep, I got well " were still working on the motor, we think something is at the bottom of the motor, and we need to tear it apart. Five weeks later I finally called and asked for another service man that could help. the original service man didn't even start the motor at all, the second service man "looked into it and found that the jeep was " sitting" nothing had been started. so we had a meeting with the owner of the shop, and found that the second service man was just starting the repairs on the jeep, and the motor was "on its way " and other parts were on the way also. I then called the owner of Dish man dodge to complain to him about how long its taking me to get my jeep back. By this time six weeks later the owner stepped in and watched to make sure the Jeep was being fixed. In the mean time I'm needing to rent a car, borrow a car and get rides to work . We then got the Jeep back September , we drove to Joe albi stadium to pick up our son from soccer, and the jeep broke down all of the instruments went weird and the jeep just stopped working. we then had it towed back to the shop originally , and found out that they put the motor in and kinked the wires and the brains fried in the jeepDesired Settlement: For dishman dodge to pay for all repairs, we now have the Jeep back iin the shop due to the coil pack is fried from the original coil from the old motor, I want all reimbursement and time spent without a care reimbursed.

Business

Response:

We had Mrs. [redacted]’s vehicle in

our shop and it was determined that the motor needed to be replaced under

warranty. Unfortunately when our technician was placing the motor in the vehicle

a wiring harness was pinched and it created more issues that we fully

compensated Mrs. [redacted] for. There is a claim that her original tow bill was

not covered; this is

incorrect. We sent a check to Mrs. [redacted] for $212.86 to cover that bill

(attached is copy of the check that was sent) and we also paid $112.00 on 9/26

to cover the second tow bill. Secondly Mrs. [redacted] was never left without

something to drive while her vehicle was in our shop. We covered $800.00 on

rental fees (attached is a copy of the rental bill) from 9/04/14 to 9/24/14 to

make sure she was never without transportation in fact we even loaned her one of

our own vehicles to cover another four days. We also paid over $600.00 in other

miscellaneous fees that were not covered by the warranty so that Mrs. [redacted]

would not have to incur those charges. There was even a point in time where a

meeting was set up with Mrs. [redacted] and her family with our GSM and I to where

we offered to trade her out of the vehicle and into something different. Now

concerning her latest issue with the coil pack this is not something that was

covered by warranty to be replaced during the engine replacement and we would

not have replaced it ourselves because there was no issue with the coil pack

almost 10 months ago. As we told Mrs. [redacted] before we are extremely sorry

that she was inconvenienced in that past but we feel we went above and beyond to

make sure she was taken care of and we do not feel any further compensation from

us is warranted.

Sincerely,

Shane

Stuhlmiller

Customer Service

Manager

Dishman Dodge-Chrysler-Jeep

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

Review: They have failed to spend the time to correct the recall issue at hand. Instead pushed me along with a bandi-aid and rest my PCM without actually spending the time to diagnose the actual problem which is the ignition which I have expressed my concerns about previously. Now I am stranded and have to have my vehicle towed after I have had the same recall fixed twice, with poor results. The service pro , if you want to call them tat, said it is strange that they fixed the same problem twice. After speaking to a Chrysler tech , I have learned that my car is one of MANY with the same issue. But these service men are not willing to look into the problem well enough, instead tell me that I am mistaken.. As a female I am so very frustrated with the way I am treated in this business. I have been told the same excuses over and over and after reading their complaints on this business's, I realized that my service estimates are the same falsified ..engine mounts missing a 4000 repair..etc..I feel that this company's service department is so unworkable with the needing public.. I would Never recommend their services and I do expect them to fix my now "out of warranty" problem that they should have fixed back in 2007 the first time I spent my money there.. Service records show the same PCM issue has been rest twice to never find the actual problem for the computer being tripped in the first place. Bad business and disrespectful!Desired Settlement: I want my vehicle fixed once and for all and I want them to pay the tow bill that I should have never had to have had anyway...

Business

Response:

I have reviewed the customers complaint and reviewed their history in our shop and have realized the work she is speaking of was not even done at our facility. This has happened to us before where customers who had work done at the old Spokane Chrysler (which is now out of business) have confused us with them. The only work we have done here in our shop was on 10/19/12 for an oil change and tire rotate and also on 11/9/12 we looked at a clunking noise complaint, a leaking axle and an evaporative code.

The recall work, the PCM work and the $4,000.00 engine mount she referenced was done at Spokane Chrysler. We do feel bad that she has had issues with her vehicle and if we can help her we will but we are not the ones who did the work in question.