Diskin Jeffrey A MD Reviews (1)
About a 1 1/2 years ago I had my eyes checked and bought bifocal glasses from Michigan Eye Institute (MEI)-[redacted]. The bifocal seemed too low so I went back to the MEI-Oxford. They replaced the lenses. The bifocal still seemed low as I had to lift my head to see through my bifocals constantly throughout the day at my work computer (at least 8 hrs. a day). Because of my frustration I never went back.A year later I had my eyes checked again and ordered new bifocals from another Doctor and eye glass provider (with a slightly stronger prescription). I mentioned my previous glasses not being right and they looked at them. They mentioned that one of the bifocals was lower than the other and that may have been my issue.I went to MEI-[redacted] to speak with a Manager about what I had been told. She moved the one lens, but said the bifocals were within the acceptable range therefore, she wasn't going to do anything for me. She was quite rude.About 4 to 6 weeks later (July 2013) the Manager from MEI-[redacted] called me out the blue and asked how my new glasses were working for me. I let her know they were perfect. She asked me to come in so we could compare the lenses in the new pair with the pair I got from MEI.I went in and she admitted the bifocals on the MEI pair were approx. 2 mm lower than on my new glasses. She offered to replace the lenses in the pair I got from MEI. But she would only replace them with my old prescription from MEI. I told her that didn't make sense since I had a new prescription. I said if she was going to replace the lenses anyway, didn't it make more sense to replace them with my current prescription? She said that was what she was offering. That she would not replace the lenses from a prescription outside of MEI. I had her replace the lenses, but because my prescription has changed slightly over the last year and a half my vision is blurry with the replaced lenses. I am very unhappy with the resolution from MEI.