Disneyland

December 23, [redacted] *** [redacted] Dear [redacted] ***, Thank you for your letter to the Revdex.com, which has been routed to our Guest Experience Services department for reply We sincerely apologize for the concerns and frustrations caused by our Ticket Services team regarding your online orderPlease be assured that we have contacted the Resort leader regarding this and they have advised that the tickets were sent overnight as of Monday, December 22, We certainly understand your disappointment with the process and we once again apologize for the experienceResort leaders are following up with their teams to ensure that a situation like this will not happen again So that we may better assist you with your upcoming visit, please contact me personally at [redacted] I am available Sunday through Wednesday from 8:am to 4:pm (PST) Once again, thank you for contacting us Sincerely, [redacted] Disneyland® Resort Guest Experience Services

November 17, [redacted] Dear Mrand Mrs ***, Thank you for your letter to the Revdex.com, which has been routed to our Guest Experience Services department for reply We are very sorry for the experience you mentioned in your letterWe certainly understand your concern and disappointment with your purchasePlease be assured that we have shared your comments and experience with our Merchandise Guest Services leadership team, along with the appropriate management, as feedback such as yours is taken very seriously The Guest Services managers have informed us that a credit was issued for the merchandise on November 5, If you should have any further comments or questions, you are welcome to contact me personally at [redacted] I am available Saturday through Wednesday from 8:am to 4:pm (PST) Once again, thank you for contacting us Sincerely, [redacted] Disneyland® Resort Guest Experience Services

February 11, [redacted] *** [redacted] Dear [redacted] , Thank you for your continued correspondence We regret that you were not satisfied with our original response to you Your comments concerning your visit are appreciated Please know that comments such as yours are taken into consideration and we can assure you they have been shared with the appropriate management for their review You are welcome to contact me personally at [redacted] if you should have any additional questionsI can be reached Saturday through Wednesday from 8:a.mto 4:p.m(Pacific Standard Time) Once again, thank you for contacting us Sincerely, [redacted] Disneyland® Resort Guest Experience Services

February 11, [redacted] Dear Mr.**: Thank you for your comments to the Revdex.com regarding the Disneyland® Resort The information you provided has resulted in these comments being directed to the Resort's Guest Claims department They will be handling the matter, and will release any information to you directly, bypassing this avenue If you wish to contact our Guest Claims department directly, you are welcome to call [redacted] or you may mail any correspondence to: Disneyland Resort [redacted] Again, thank for you for your comments Sincerely, [redacted] Disneyland® Resort Guest Experience Services

September 14, [redacted] * [redacted] Los Angeles , CA Dear Mr [redacted] , Thank you for your letter to the Revdex.com, which has been routed to our Guest Experience Services department for reply We are very sorry for the experience you mentioned in your letterWe have attempted to reach you via telephone however we have been unsuccessfulSo that we may better assist you, please contact me personally at ###-###-####I am available Monday through Friday from 8:am to 4:pm (PST) Once again, thank you for contacting us Sincerely, [redacted] Disneyland® Resort Guest Experience Services

November 12, 2014 [redacted] Dear [redacted] ***, Thank you for your letter to the RevDex.com, which has been routed to our Guest Experience Services department for reply. We sincerely apologize for any concern caused by our Annual... Passport Member Services. Our records show that on October 28, 2014 your Annual Passport contract was cancelled by our offices. Installment payments were refunded and all future payments have been cancelled. Please be assured that we have shared your comments and experience with our leadership team, along with the appropriate management, as feedback such as yours is taken very seriously. If you should have any further questions or concerns regarding this contract, you are welcome to contact me personally at [redacted] . I am available from Saturday through Wednesday 8:00 am to 4:00 pm (PST). Once again, thank you for contacting us. Sincerely, [redacted] Disneyland® Resort Guest Experience Services

March 11, [redacted] Skyline Drive Fullerton, CA Dear Ms***, Thank you for your letter to the Revdex.com, which has been routed to our Guest Experience Services department for reply We are very sorry for the experience you mentioned in your letter regarding your Annual Passport Please be assured that the Disneyland® Resort considers the safety of our Guests and Cast Members to be the most important element of our operation We strive to make the Resort a safe and fun place for our Guests to visitBe assured that we have shared your comments and experience with our Resort leadership team, along with the appropriate management So that I may better assist you, please contact me personally at [redacted] I am generally available Saturday through Wednesday from 8:am to 4:pm (PST) Once again, thank you for contacting us Sincerely, [redacted] Disneyland® Resort Guest Experience Services

February 23, [redacted] *** Dear Ms [redacted] Thank you for your letter to the Revdex.com, which has been routed to our Guest Experience Services department for reply We are very sorry for the experience you mentioned in your letter regarding your visit to the Resort We at the Disneyland® Resort have always considered the safety of our Guests to be the most important element of our operation We strive to make the Resort a safe and fun place for our Guests to visitPlease be assured the safety and security of all of our Guests and Cast Members Please accept our sincere apologies for the experience you had and be assured that the appropriate management has been notified of your experiences Unfortunately, we are unable to comply with your request for a refund of your original ticketsOur records show that you have spoken with a senior representative of our Guest Experience Services team who advised that we are unable to provide compensation for your original visit in January You are welcome to contact me personally at [redacted] if you should have any additional questionsI can be reached Saturday through Wednesday from 8:a.mto 4:p.m(Pacific Standard Time) Once again, thank you for contacting us Sincerely, [redacted] Disneyland® Resort Guest Experience Services

March 11, [redacted] [redacted] Dear Ms [redacted] , Thank you for your letter to the Revdex.com, which has been routed to our Guest Experience Services department for reply We are very sorry for the experience you mentioned in your letterWe certainly understand your concern and disappointment with your visitPlease be assured that we have shared your comments and experience with our Main Entrance leadership team, along with the appropriate management, as feedback such as yours is taken very seriously We would be happy to provide a refund of the $parking ticket via a Disney Gift Card So that we may properly assist you with this, please contact me personally at [redacted] I am generally available Saturday through Wednesday from 8:am to 4:pm (PST) Once again, thank you for contacting us Sincerely, [redacted] Disneyland® Resort Guest Experience Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I am not satisfied with this response, because the company refuses to refund my original ticketsDisneyland fails to understand that we have spent thousands of dollars to take these miserable trips, including the second one in which we didn't want to take in the first place, and are being petty about refunding a few measly ticketsDisneyland training their staff supposedly better this time around, does nothing for my family nowIt's too late for that since their staff yet again ruined another trip ]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was waiting for their call Monday no response and Tuesday I called and left a voicemail and I want to get this problem situated as soon as possible
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** **

Dear [redacted],
 
Thank you for your letter to the Revdex.com, which has been routed to our Guest Experience Services department for reply.
 
So that we may better assist you, please contact me personally at [redacted]. I can be reached Saturday through Wednesday...

from 8:00 a.m. to 4:00 p.m. (Pacific Standard Time). However, if you are unable to reach me, feel free to leave a detailed message on my voicemail.
 
Again, thank you for contacting us.
 
Sincerely,
 
[redacted]
DISNEYLAND® Resort
Guest Experience Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted] I had got a call from Disenyland and I missed it but I have called back 2 times seen the missed call and have not got a call back very disappointed  with there customer service

October 26, 2014
[redacted]
[redacted]     
[redacted]
Dear [redacted],
Thank you for your letter to the Revdex.com, which has been routed to our Guest Experience Services department for reply.
We apologize for the...

concerns experienced during your visit to [redacted].  The Disneyland® Resort has always considered Guest courtesy to be one of the most important elements of our operation. Our goal is not only to meet but exceed our Guests' expectations, and we are concerned when we fall short of this goal. Please accept our sincere apologies for the treatment you received and be assured that the appropriate management has been notified of your experiences.   
So that we may better assist you, please contact me personally at [redacted]. I am available Monday through Friday from 8:00 am to 4:00 pm (PST).
Once again, thank you for contacting us.
Sincerely,
[redacted]
Disneyland® Resort
Guest Experience Services

February 11, 2015
  
[redacted]
[redacted]
[redacted]
  
Dear  Mr.**:
 
Thank you for your comments to the Revdex.com regarding the Disneyland®  Resort.
 
The information you provided has resulted in these comments...

being directed to the Resort's Guest Claims department.  They will be handling the matter, and will release any information to you directly, bypassing this avenue.
 
If you wish to contact our Guest Claims department directly, you are welcome to call [redacted] or you may mail any correspondence to:
 
Disneyland Resort
[redacted]
[redacted]
[redacted]
 
Again, thank for you for your comments.
 
Sincerely,
 
[redacted]
Disneyland® Resort
Guest Experience Services

February 23, 2015
 
[redacted]
[redacted]    
Dear Ms. [redacted]
 
 
Thank you for your letter to the Revdex.com, which has been routed to our Guest Experience Services department for reply.
 
We are very sorry for the experience you mentioned in your letter regarding your visit to the Resort.  We at the Disneyland® Resort have always considered the safety of our Guests to be the most important element of our operation.  We strive to make the Resort a safe and fun place for our Guests to visit. Please be assured the safety and security of all of our Guests and Cast Members  Please accept our sincere apologies for the experience you had and be assured that the appropriate management has been notified of your experiences.
 
Unfortunately, we are unable to comply with your request for a refund of your original tickets. Our records show that you have spoken with a senior representative of our Guest Experience Services team who advised that we are unable to provide compensation for your original visit in January 2015.
 
You are welcome to contact me personally at [redacted] if you should have any additional questions. I can be reached Saturday through Wednesday from 8:00 a.m. to 4:00 p.m. (Pacific Standard Time).
 
Once again, thank you for contacting us.
 
Sincerely,
  
[redacted]
Disneyland® Resort
Guest Experience Services

February 11, 2015
  
[redacted]
[redacted]      
[redacted]
 
Dear [redacted],
 
Thank you for your continued correspondence.
 
We regret that you were not satisfied with our original response to you.  Your comments concerning your visit are appreciated.  Please know that comments such as yours are taken into consideration and we can assure you they have been shared with the appropriate management for their review.
 
You are welcome to contact me personally at [redacted] if you should have any additional questions. I can be reached Saturday through Wednesday from 8:00 a.m. to 4:00 p.m. (Pacific Standard Time).
 
Once again, thank you for contacting us.
 
Sincerely,
 
[redacted]
Disneyland® Resort
Guest Experience Services

November 17, 2014
[redacted]
[redacted]
[redacted]
Dear Mr. and Mrs.  [redacted],
Thank you for your letter to the Revdex.com, which has been routed to our Guest Experience Services department for reply.
We are very sorry for the...

experience you mentioned in your letter. We certainly understand your concern and disappointment with your purchase. Please be assured that we have shared your comments and experience with our Merchandise Guest Services leadership team, along with the appropriate management, as feedback such as yours is taken very seriously.
The Guest Services managers have informed us that a credit was issued for the merchandise on November 5, 2014. If you should have any further comments or questions, you are welcome to contact me personally at [redacted]. I am available Saturday through Wednesday from 8:00 am to 4:00 pm (PST).
Once again, thank you for contacting us.
Sincerely,
[redacted]
Disneyland® Resort
Guest Experience Services

January 13, 2015
 
[redacted]
[redacted]
[redacted]
 
Dear [redacted],
 
Thank you for your letter to the Revdex.com, which has been routed to our Guest Experience Services department for reply.
 
We are very sorry for the...

experience you mentioned in your letter regarding your recent visit to the Resort. The behavior you described is certainly not acceptable, nor is it indicative of our usual high standards. The Disneyland® Resort has always considered Guest courtesy to be one of the most important elements of our operation. Hospitality is continually stressed to newly hired Cast Members, as well as those who have been a part of the Disney team for years. Our goal is not only to meet but exceed our Guests' expectations, and we are concerned when we fall short of this goal. Please accept our sincere apologies for the treatment you received and be assured that the appropriate management has been notified of your experiences.
 
Please know that we never intend to disappoint our Guests in any way, especially in regards to our Resorts policies and procedures. We sincerely appreciate your valuable feedback and thoughts regarding our FastPass procedures. We would like to assure you that it is our goal to provide a happy and unique experience for all of our Guests. One of the ways in which we attempt to maintain this goal is to continually evaluate the various aspects of our operation and make changes at times. Your remarks will be forwarded to the Resort leadership team so they can be aware of your thoughts.
 
To help alleviate your disappointment, we would be happy to replace your tickets for another visit. Please send verification of your ticket purchase, so that we may process this request. We suggest sending the verification via certified mail. Please address all correspondence to:
 
Disneyland® Resort
Guest Experience Services
Attn: [redacted]
P.O. Box 3232
Anaheim, CA 92803
 
You are welcome to contact me personally at [redacted] if you should have any additional questions. I can be reached Monday through Friday from 8:00 a.m. to 4:00 p.m. (Pacific Standard Time).
 
Once again, thank you for contacting us.
 
Sincerely,
 
[redacted]
Disneyland® Resort
Guest Experience Services