Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below First of allThe actual usage bill was paid in full in JanuaryI just wasn't aware that service had been disconnected when payment was made via PHONEThe amount paid was more than the amount owed at time of disconnectSo please reply with the amount due on date if disconnect and amount receivedI'm sure you will see the amount difference was another months paymentIN FULLSecond pointPlease show documentation(this is 2nd written request by me) where I was notified and agreed in writing about the way you scam customers by charging them for a entire year after discontinued service whether it be by either partyI have no contract!! I can't imagine that this is legal Regards, [redacted]
June 6, Revdex.com N Delaware St, Suite Indianapolis IN 46204-In reference to Case ***: The account in reference to Case *** was disconnected for nonpayment in January because a payment had not been received since September There was a
partial payment made in January after the account had been disconnected, but the payment was not enough to reconnect serviceThe final bill was left unpaid and was sent to a collection agency in March Once an account is disconnected for nonpayment and a final bill has been generated, the balance on the account plus all associated reconnect fees must be paid to reconnect the serviceWe encourage each member to call our office to discuss current or past due amounts and to explain all the options available to them, in addition to arranging a payment planIf an account is off for more than one month, but less than twelve months, the monthly facility charge must be paid for the number of months the service has been offIn regards to our deposit, we require a deposit equal to twice the highest usage at the location or $150.00, whichever is greaterA member can avoid paying a deposit if they choose to go with a voluntary prepay programThis is a daily billed option that allows the member to pay in smaller increments as they use electricity instead of paying a monthly bill after they have already consumed the electricityThe prepay program is voluntary and members may sign up for the program at any timeThey can also choose to be removed from the program at any time as well Chadd J*** Chief Executive Officer / General Manager
I was made aware of Mr*** complaint via Facebook messenger on Tuesday morning March 6th at which point I messaged him and told him I would check into the situation, I then spoke with Diane and Jayanna to get the details of the transactions that took place. As soon as we realized we
should not have charged him the fee for the stop payment, it was then removed from his account. A phone call by Diane to Mr*** was made to make sure he knew the charge had been removed along with an apology from her for the mistake that had been made. I do feel we have done what we can to correct the situation. I have addressed this with the front office staff and they are taking steps to make sure it does not happen again. We did not try to cash his check that had the stop payment attached to it, it was delivered to our lock box service and they sent it to us, per the procedure. It is very unfortunate that this happened and I do apologize for the mistake. Thank YouCarolyn K***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
First of all. The actual usage bill was paid in full in January. I just wasn't aware that service had been disconnected when payment was made via PHONE. The amount paid was more than the amount owed at time of disconnect. So please reply with the amount due on date if disconnect and amount received. I'm sure you will see the amount difference was another months payment. IN FULLSecond point. Please show documentation(this is 2nd written request by me) where I was notified and agreed in writing about the way you scam customers by charging them for a entire year after discontinued service whether it be by either party. I have no contract!! I can't imagine that this is legal
Regards,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below First of allThe actual usage bill was paid in full in JanuaryI just wasn't aware that service had been disconnected when payment was made via PHONEThe amount paid was more than the amount owed at time of disconnectSo please reply with the amount due on date if disconnect and amount receivedI'm sure you will see the amount difference was another months paymentIN FULLSecond pointPlease show documentation(this is 2nd written request by me) where I was notified and agreed in writing about the way you scam customers by charging them for a entire year after discontinued service whether it be by either partyI have no contract!! I can't imagine that this is legal Regards, [redacted]
June 6, Revdex.com N Delaware St, Suite Indianapolis IN 46204-In reference to Case ***: The account in reference to Case *** was disconnected for nonpayment in January because a payment had not been received since September There was a
partial payment made in January after the account had been disconnected, but the payment was not enough to reconnect serviceThe final bill was left unpaid and was sent to a collection agency in March Once an account is disconnected for nonpayment and a final bill has been generated, the balance on the account plus all associated reconnect fees must be paid to reconnect the serviceWe encourage each member to call our office to discuss current or past due amounts and to explain all the options available to them, in addition to arranging a payment planIf an account is off for more than one month, but less than twelve months, the monthly facility charge must be paid for the number of months the service has been offIn regards to our deposit, we require a deposit equal to twice the highest usage at the location or $150.00, whichever is greaterA member can avoid paying a deposit if they choose to go with a voluntary prepay programThis is a daily billed option that allows the member to pay in smaller increments as they use electricity instead of paying a monthly bill after they have already consumed the electricityThe prepay program is voluntary and members may sign up for the program at any timeThey can also choose to be removed from the program at any time as well Chadd J*** Chief Executive Officer / General Manager
I was made aware of Mr*** complaint via Facebook messenger on Tuesday morning March 6th at which point I messaged him and told him I would check into the situation, I then spoke with Diane and Jayanna to get the details of the transactions that took place. As soon as we realized we
should not have charged him the fee for the stop payment, it was then removed from his account. A phone call by Diane to Mr*** was made to make sure he knew the charge had been removed along with an apology from her for the mistake that had been made. I do feel we have done what we can to correct the situation. I have addressed this with the front office staff and they are taking steps to make sure it does not happen again. We did not try to cash his check that had the stop payment attached to it, it was delivered to our lock box service and they sent it to us, per the procedure. It is very unfortunate that this happened and I do apologize for the mistake. Thank YouCarolyn K***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
First of all. The actual usage bill was paid in full in January. I just wasn't aware that service had been disconnected when payment was made via PHONE. The amount paid was more than the amount owed at time of disconnect. So please reply with the amount due on date if disconnect and amount received. I'm sure you will see the amount difference was another months payment. IN FULLSecond point. Please show documentation(this is 2nd written request by me) where I was notified and agreed in writing about the way you scam customers by charging them for a entire year after discontinued service whether it be by either party. I have no contract!! I can't imagine that this is legal
Regards,
[redacted]