Display Shack

Initial Business Response /* (1000, 5, 2016/01/31) */
Occasionally when shipping with UPS or any carrier, damage can occurIn the event this happens we have the display returned and file a claim with UPSIn this case the shipping label was never received and I regret the matter remained
unresolved until this claimMeasures have now been put in place to assure this does not happen again
A full refund was issued on Jan 28th, with no return of the product requiredFurthermore, I have contacted the customer and offered to ship a new display completely free of charge if and when they would like oneHe has decided to repair the damage himself and use the displayMy offer still stands and I hope he contacts me when the day comes he needs another
Initial Consumer Rebuttal /* (2000, 7, 2016/02/03) */