Hi,I have attempted to find your Disruptor Beam account by using your email address [redacted] however I was unable to find an account using that email address.If you can provide a Disruptor Beam DBID number which can be found in game under settings then I could investigate your claims of missing purchases.I can see you opened a dispute with [redacted] directly [redacted] will review your case and determine if you will receive a refundDisruptor Beam does not have your credit card details nor can we issue refunds directly to your [redacted] accountAll purchases are made directly with [redacted] via the [redacted] *** [redacted] then instructs Disruptor Beam to credit your game with the purchase.I hope this all makes sense and you were able to receive the refund required from [redacted] Please let me know if I can be of any further assistance.Monitoring Revdex.com complaints is a new process for us and as this complaint was closed by the Revdex.com we were under the impression that no action could be taken by Disruptor BeamWe are sorry for the delay with this reply.Thanks***
Hi [redacted] ,No one at Disruptor Beam has taken any action to attempt to crash your game on your device or cause you any form of poor game performance.As I previously mentioned buying a random pack of rewards provides with exactly that, a random selection of rewards.We would not issue a refund due to you not liking the random rewards you receivedThe product is working as intended.Thanks
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] ? ? Account has been integrated to one DBID I can access via SteamHowever, the account will not transfer to [redacted] (where I had it initially), and as such I do not have mobility the way I had prior to the technical difficultiesThis difficulty remains technical problems not on my end but on Disruptor Beam'sI had proposed terms to compensate for the loss of mobility- fittingly, I suggested Captain Janeway (1/4) and Mobile Doctor (1/5)I asked [redacted] to relay that (she said she'd have to get director's approval) but that was nearly days ago, no responseLooking for a response to resolve this Regards, [redacted] ?
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] ? ? Hey Disruptor Beam that is unacceptableYou have completely ignored me and my other problems have not been solvedI play my game on best IOS device that there is and my device is perfectly functional so I know you have retaliated against me by constantly crashing my gameI have proof for thatI can provide it with pictures or a videoAll there is that I'm asking now is to refund my Dilithium Crystals for which I have paid my money and stop messing with my gameRegards, [redacted] ? ?
Hi [redacted] , Thanks for contacting Disruptor Beam via the Revdex.comI have looked into your case and can see the good were supplied this morning 9/26/and some compensation granted due to the delay in response.It appears your issue is now resolved and I'm sorry that it took longer than normal.Thanks
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved.? Regards, [redacted] ***
Hi,I found you support ticket and read the original email sent on August 8thIn this case we would be happy to issue a refund over any confusion caused by our offerIt is not our intention to mislead customers in any way.As your purchase was made via [redacted] you will need to open a dispute with [redacted] and request the refundDisruptor Beam does not hold your credit card information nor are we able to refund or make charges to itAll purchases you make are with [redacted] Once successful [redacted] then instructs Disruptor Beam to credit your in game account with any items or in game currency.I hope that all makes sense and please let me know if you have any further questions.I'd also like to apologize for the delay with this responseWe are new to responding to Revdex.com complaints and as your complaint was closed by the Revdex.com we at Disruptor Beam were under the impression we could not respond or take any further action.Thanks***
To whom it may concern:? I believe if you read the ticket you know that part of the solution they proposed was the extension of the paid boost by daysHowever, go back and check the new ticket (# [redacted] ): the extension was incomplete.? Also, days without a response is a travesty that has gone without explanation"We're busy" is never an acceptable explanation in customer service, you know that as well as I doIt takes minutes to type out a simple response to acknowledge the receipt of information you requested, and yet for days there was no such reply.? The problem itself may have been partially resolved at this point, however the reason I contacted the Revdex.com is being ignored.? ***? Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] .? ? Regards, [redacted] ? ?
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Throughout this process I was threatened with having my account suspended with disruptor beam Although no reasonable reading of disruptor beam's terms of service supports it, Disruptor Beam repeatedly emphasized that if I shared any portion of my support ticket with anyone, that my account would be suspended Disruptor beam messed up, refused to respond, and then refused to correct its problemWe agreed to a resolution--although it's hard to get much of a "resolution" when they threaten to suspend your account Even now, they've not followed through with the agreed upon resolution They've yet to respond to kongregate to handle any refund It's been a while they've not fulfilled their end of the agreement and yet they've marked the support ticket "resolved." And let's also appreciate that they brag about me having to open response tickets over three years---many of which took a very long time tor resolve---and query whether that's something a company should be proud of forcing customers to do Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] . Despite ***'s claim, [redacted] has told me something different. 'Hi [redacted] ,Good evening! I went and spoke with our manager and I'm sorry to inform you that no additional compensation will be given.' I do not believe I've been fairly compensated and nothing further has been offeredThis complaint remains Regards, [redacted]
Hi [redacted] ,I've just spoken with [redacted] and she has responded to you today, approx 7hrs after you posted this messageWe certainly aim to reply immediately to any emails sent but occasionally 24-hrs is needed.If you could allow us a Little more time between each message then [redacted] will continue to work with you on your issue.I am glad to hear that you are playing successfully on Steam and she will certainly be offering you some compensation for the disruption.Thanks***
Hi,I have attempted to find your Disruptor Beam account by using your email address [redacted] however I was unable to find an account using that email address.If you can provide a Disruptor Beam DBID number which can be found in game under settings then I could investigate your claims of missing purchases.I can see you opened a dispute with [redacted] directly [redacted] will review your case and determine if you will receive a refundDisruptor Beam does not have your credit card details nor can we issue refunds directly to your [redacted] accountAll purchases are made directly with [redacted] via the [redacted] then instructs Disruptor Beam to credit your game with the purchase.I hope this all makes sense and you were able to receive the refund required from [redacted] Please let me know if I can be of any further assistance.Monitoring Revdex.com complaints is a new process for us and as this complaint was closed by the Revdex.com we were under the impression that no action could be taken by Disruptor BeamWe are sorry for the delay with this reply.Thanks***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Account has been integrated to one DBID I can access via SteamHowever, the account will not transfer to [redacted] (where I had it initially), and as such I do not have mobility the way I had prior to the technical difficultiesThis difficulty remains technical problems not on my end but on Disruptor Beam'sI had proposed terms to compensate for the loss of mobility- fittingly, I suggested Captain Janeway (1/4) and Mobile Doctor (1/5)I asked [redacted] to relay that (she said she'd have to get director's approval) but that was nearly days ago, no responseLooking for a response to resolve this Regards, [redacted] ***
Hello,We received notification of your complaint to the Revdex.comLooking at the support ticket (# [redacted] ), it seems that your issue was resolved satisfactorily on Monday, October 16, 2017, with the compensation provided (see above screenshots)Please confirm that the issue has been resolved.Thank you. Disruptor Beam
Hi,I have attempted to find your Disruptor Beam account by using your email address [redacted] however I was unable to find an account using that email address.If you can provide a Disruptor Beam DBID number which can be found in game under settings then I could investigate your claims of missing purchases.I can see you opened a dispute with [redacted] directly [redacted] will review your case and determine if you will receive a refundDisruptor Beam does not have your credit card details nor can we issue refunds directly to your [redacted] accountAll purchases are made directly with [redacted] via the [redacted] *** [redacted] then instructs Disruptor Beam to credit your game with the purchase.I hope this all makes sense and you were able to receive the refund required from [redacted] Please let me know if I can be of any further assistance.Monitoring Revdex.com complaints is a new process for us and as this complaint was closed by the Revdex.com we were under the impression that no action could be taken by Disruptor BeamWe are sorry for the delay with this reply.Thanks***
Hi [redacted] ,No one at Disruptor Beam has taken any action to attempt to crash your game on your device or cause you any form of poor game performance.As I previously mentioned buying a random pack of rewards provides with exactly that, a random selection of rewards.We would not issue a refund due to you not liking the random rewards you receivedThe product is working as intended.Thanks
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] ? ? Account has been integrated to one DBID I can access via SteamHowever, the account will not transfer to [redacted] (where I had it initially), and as such I do not have mobility the way I had prior to the technical difficultiesThis difficulty remains technical problems not on my end but on Disruptor Beam'sI had proposed terms to compensate for the loss of mobility- fittingly, I suggested Captain Janeway (1/4) and Mobile Doctor (1/5)I asked [redacted] to relay that (she said she'd have to get director's approval) but that was nearly days ago, no responseLooking for a response to resolve this Regards, [redacted] ?
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] ? ? Hey Disruptor Beam that is unacceptableYou have completely ignored me and my other problems have not been solvedI play my game on best IOS device that there is and my device is perfectly functional so I know you have retaliated against me by constantly crashing my gameI have proof for thatI can provide it with pictures or a videoAll there is that I'm asking now is to refund my Dilithium Crystals for which I have paid my money and stop messing with my gameRegards, [redacted] ? ?
Hi [redacted] , Thanks for contacting Disruptor Beam via the Revdex.comI have looked into your case and can see the good were supplied this morning 9/26/and some compensation granted due to the delay in response.It appears your issue is now resolved and I'm sorry that it took longer than normal.Thanks
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved.? Regards, [redacted] ***
Hi,I found you support ticket and read the original email sent on August 8thIn this case we would be happy to issue a refund over any confusion caused by our offerIt is not our intention to mislead customers in any way.As your purchase was made via [redacted] you will need to open a dispute with [redacted] and request the refundDisruptor Beam does not hold your credit card information nor are we able to refund or make charges to itAll purchases you make are with [redacted] Once successful [redacted] then instructs Disruptor Beam to credit your in game account with any items or in game currency.I hope that all makes sense and please let me know if you have any further questions.I'd also like to apologize for the delay with this responseWe are new to responding to Revdex.com complaints and as your complaint was closed by the Revdex.com we at Disruptor Beam were under the impression we could not respond or take any further action.Thanks***
To whom it may concern:? I believe if you read the ticket you know that part of the solution they proposed was the extension of the paid boost by daysHowever, go back and check the new ticket (# [redacted] ): the extension was incomplete.? Also, days without a response is a travesty that has gone without explanation"We're busy" is never an acceptable explanation in customer service, you know that as well as I doIt takes minutes to type out a simple response to acknowledge the receipt of information you requested, and yet for days there was no such reply.? The problem itself may have been partially resolved at this point, however the reason I contacted the Revdex.com is being ignored.? ***? Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] .? ? Regards, [redacted] ? ?
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Throughout this process I was threatened with having my account suspended with disruptor beam Although no reasonable reading of disruptor beam's terms of service supports it, Disruptor Beam repeatedly emphasized that if I shared any portion of my support ticket with anyone, that my account would be suspended Disruptor beam messed up, refused to respond, and then refused to correct its problemWe agreed to a resolution--although it's hard to get much of a "resolution" when they threaten to suspend your account Even now, they've not followed through with the agreed upon resolution They've yet to respond to kongregate to handle any refund It's been a while they've not fulfilled their end of the agreement and yet they've marked the support ticket "resolved." And let's also appreciate that they brag about me having to open response tickets over three years---many of which took a very long time tor resolve---and query whether that's something a company should be proud of forcing customers to do Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] . Despite ***'s claim, [redacted] has told me something different. 'Hi [redacted] ,Good evening! I went and spoke with our manager and I'm sorry to inform you that no additional compensation will be given.' I do not believe I've been fairly compensated and nothing further has been offeredThis complaint remains Regards, [redacted]
Hi [redacted] ,I've just spoken with [redacted] and she has responded to you today, approx 7hrs after you posted this messageWe certainly aim to reply immediately to any emails sent but occasionally 24-hrs is needed.If you could allow us a Little more time between each message then [redacted] will continue to work with you on your issue.I am glad to hear that you are playing successfully on Steam and she will certainly be offering you some compensation for the disruption.Thanks***
Hi,I have attempted to find your Disruptor Beam account by using your email address [redacted] however I was unable to find an account using that email address.If you can provide a Disruptor Beam DBID number which can be found in game under settings then I could investigate your claims of missing purchases.I can see you opened a dispute with [redacted] directly [redacted] will review your case and determine if you will receive a refundDisruptor Beam does not have your credit card details nor can we issue refunds directly to your [redacted] accountAll purchases are made directly with [redacted] via the [redacted] then instructs Disruptor Beam to credit your game with the purchase.I hope this all makes sense and you were able to receive the refund required from [redacted] Please let me know if I can be of any further assistance.Monitoring Revdex.com complaints is a new process for us and as this complaint was closed by the Revdex.com we were under the impression that no action could be taken by Disruptor BeamWe are sorry for the delay with this reply.Thanks***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Account has been integrated to one DBID I can access via SteamHowever, the account will not transfer to [redacted] (where I had it initially), and as such I do not have mobility the way I had prior to the technical difficultiesThis difficulty remains technical problems not on my end but on Disruptor Beam'sI had proposed terms to compensate for the loss of mobility- fittingly, I suggested Captain Janeway (1/4) and Mobile Doctor (1/5)I asked [redacted] to relay that (she said she'd have to get director's approval) but that was nearly days ago, no responseLooking for a response to resolve this Regards, [redacted] ***
Hello,We received notification of your complaint to the Revdex.comLooking at the support ticket (# [redacted] ), it seems that your issue was resolved satisfactorily on Monday, October 16, 2017, with the compensation provided (see above screenshots)Please confirm that the issue has been resolved.Thank you. Disruptor Beam