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Distad's American Service, Inc.

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Reviews Distad's American Service, Inc.

Distad's American Service, Inc. Reviews (2)

March 6,
To Whom it May Concern:
We arc responding, tn the complaint that you sent usThe customer that made the complaint brought his car into our station because it was not running rightI explained what needed to be done and what the cost wasThe customer
told me that the internet prices for the parts were cheaper, and I explained that we don’t use internet ports because we don't know what we’re getting, we can't guarantee them, and that we only use original equipment *** partsI told the customer he could get the parts himself and I would put them in but he said he needed his car right awayI knew he wanted to keep the cost down and I did worked with him as much as I could
Since he needed his car right away, I ordered cylinders from a parts store that would deliver quicklyThe list price for each cylinder is $I charged the customer $eachThe labor guide we follow gives its an average time for the work that is performedThe guide calls for hours for general system test procedures, hours to remove the manifold, and hours to replace the ignition coil, That is a total of hours and we charged him hoursWe saved him $on the coils and $on the laborWe saved him $on this repair
The customer told you it only took 1/hour to remove and replace the coils but that is only correct for the front coilsTo get to the rear coils, which we replaced, you have to remove the manifoldWe agree that once the manifold is removed then it does take 1/hour to check the spark plugs and replace the coils in the rear of the motorThe customer was not taking Into consideration that the manifold had to be removed and replaced
We feel that this is a fair price and we did work with this customer as much as we couldIf you check with the other repair shops in this area you will find that they charge over $100+ per hour labor
We use the *** Labor Guide for our labor rates and I have attached a copy of the labor recommended for this jobAlso attached is a copy of our receipt from the parts store for the ignition coils
We have been servicing cars for years and we do our best to give our customers the best possible price without putting us out of businessPlease call if you have any questions

Distad's BP called me in 18th last month said they will cent me a check on certified mailI did not get itI checked the receipt and found they may not know the Apsrtment numberThen I called the business again in March 4thThe other repliedI am waiting to see what will happend and let Revdex.com know
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

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Address: 823 Pennsylvania Ave., SE, Washington, District of Columbia, United States, 20003

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