I am rejecting this response because:I HAVE ADDED SOME ATTACHMENTS OF THE BILL I RECEIVED FROM [redacted] G FOR THEIR FOLLOW UP WORK HOPE YOU RECEIVE THEMAFTER READING N.E.W'S RESPONSE I DIDN'T REALIZE CARRIERS FACTORY WARRANTY WAS AT THE MERCY OF THE DEALER- THE COMPANY I REPLACED THEM WITH SELLS YORK EQUIPMENT AND THEY HAD NO ISSUES WITH HONORING MY PARTS WARRANTY.ONE OF THE ITEMS I SENT IS A PICTURE OF THE PUMP WHEN IT WOULD FROST/FREEZE OVER IT SEEMED ONLY TO DO IT WHEN CERTAIN TEMP AND HUMIDITY CONDITION WHERE MEET.THIS PICAND OTHERS INCLUDING A VIDEO WERE SHOWN TO THE TECHS.TRYING TO EXPLAIN MY PROBLEMTHEY AGREED IT WAS A ONGOING PROBLEM THAT'S WHY I WAS NOT CHARGED ADDITIONAL SERVICE CALLS AND IT WOULD BE HARD TO TRACE UNLESS THE UNIT DID IT WHILE THEY WERE HEREON CALL 1/I CONTACTED THEIR OFFICE AND INFORMED THEM THE UNIT WAS STARTING TO FREEZE UP AND IF THEY COULD SEND SOMEONE THAT DAY HE WOULD SEE IT FOR THEMSELF.THEY CAME AND CHECKED EVERYTHING AND DECIDED IT "MIGHT" BE THE TEMP SENSOR THE TECH SAID THEIR MIGHT BE ONE AT THE SHOP IF SO HE WOULD RETURN THAT DAY AND REPLACE IT IF NOT HE WOULD ORDER ONE.LAST I HEARD FROM THEM-I STOPPED IN TWICE TO CHECK ON PART WAS TOLD IT WOULD GET THERE WHEN IT GETS THERE.ON FEB23RD AFTER WAITING OVER DAYS ON A ORDERED PART (TEMPSENSOR) I PAYED ME BILL IN FULL AND TOLD THEM I WOULD FIND ANOTHER REPAIRMAN.(RITTERS RECEIVED THE PART WITHIN DAYS) ON THE 12/CALL THE TECH? DIDN'T PROPERLY CHECK IT AND OVER FILLED IT HAD TO PAY TO HAVE EXCESS PUMPED OUT.THE SENSOR I WAITED OVER DAYS FOR WHEN INSTALLED HAD NO EFFECT.THE ONLY THING THAT CORRECTED THE UNITS PROBLEM WAS WHEN THEY WIRED THE DEFROST CONTROL CORRECTLY.ACCORDING TO THE CARRIER COTECH THE PART SHOULD HAVE HAD A PAPER WITH IT STATING IT WAS A UPGRADED PART AND HOW TO WIRE IT.REGARDLESS IT WAS THE PART THEY ORDERED AND INSTALLED AND TAKE ANY ISSUES UP WITH THEIR DISTRIBUTOR.I AM AGREEABLE TO REACHING A COMPROMISE THE AMOUNT I PAID N.E.WAND [redacted] 373.56+723=I WOULD AGREE TO YOU PAYING $
I am rejecting this response because:I HAVE ADDED SOME ATTACHMENTS OF THE BILL I RECEIVED FROM [redacted] G FOR THEIR FOLLOW UP WORK HOPE YOU RECEIVE THEMAFTER READING N.E.W'S RESPONSE I DIDN'T REALIZE CARRIERS FACTORY WARRANTY WAS AT THE MERCY OF THE DEALER- THE COMPANY I REPLACED THEM WITH SELLS YORK EQUIPMENT AND THEY HAD NO ISSUES WITH HONORING MY PARTS WARRANTY.ONE OF THE ITEMS I SENT IS A PICTURE OF THE PUMP WHEN IT WOULD FROST/FREEZE OVER IT SEEMED ONLY TO DO IT WHEN CERTAIN TEMP AND HUMIDITY CONDITION WHERE MEET.THIS PICAND OTHERS INCLUDING A VIDEO WERE SHOWN TO THE TECHS.TRYING TO EXPLAIN MY PROBLEMTHEY AGREED IT WAS A ONGOING PROBLEM THAT'S WHY I WAS NOT CHARGED ADDITIONAL SERVICE CALLS AND IT WOULD BE HARD TO TRACE UNLESS THE UNIT DID IT WHILE THEY WERE HEREON CALL 1/I CONTACTED THEIR OFFICE AND INFORMED THEM THE UNIT WAS STARTING TO FREEZE UP AND IF THEY COULD SEND SOMEONE THAT DAY HE WOULD SEE IT FOR THEMSELF.THEY CAME AND CHECKED EVERYTHING AND DECIDED IT "MIGHT" BE THE TEMP SENSOR THE TECH SAID THEIR MIGHT BE ONE AT THE SHOP IF SO HE WOULD RETURN THAT DAY AND REPLACE IT IF NOT HE WOULD ORDER ONE.LAST I HEARD FROM THEM-I STOPPED IN TWICE TO CHECK ON PART WAS TOLD IT WOULD GET THERE WHEN IT GETS THERE.ON FEB23RD AFTER WAITING OVER DAYS ON A ORDERED PART (TEMPSENSOR) I PAYED ME BILL IN FULL AND TOLD THEM I WOULD FIND ANOTHER REPAIRMAN.(RITTERS RECEIVED THE PART WITHIN DAYS) ON THE 12/CALL THE TECH? DIDN'T PROPERLY CHECK IT AND OVER FILLED IT HAD TO PAY TO HAVE EXCESS PUMPED OUT.THE SENSOR I WAITED OVER DAYS FOR WHEN INSTALLED HAD NO EFFECT.THE ONLY THING THAT CORRECTED THE UNITS PROBLEM WAS WHEN THEY WIRED THE DEFROST CONTROL CORRECTLY.ACCORDING TO THE CARRIER COTECH THE PART SHOULD HAVE HAD A PAPER WITH IT STATING IT WAS A UPGRADED PART AND HOW TO WIRE IT.REGARDLESS IT WAS THE PART THEY ORDERED AND INSTALLED AND TAKE ANY ISSUES UP WITH THEIR DISTRIBUTOR.I AM AGREEABLE TO REACHING A COMPROMISE THE AMOUNT I PAID N.E.WAND [redacted] 373.56+723=I WOULD AGREE TO YOU PAYING $