Distinctive Apparel

Ms [redacted] ,I see that the jeans have been exchanged for a different sizeWe did not charge you additional shipping but a fee of $for the use of the return label was processedI will have customer service credit you the $return label fee as a one time courtesyI'm sorry for the frustration that this has caused.Sincerely, ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

I accept the business response in which they agree to refund me $ [redacted] [redacted]

I'm sorry for the frustration with your returnCan you send me the order number, date you placed the order and what you returned

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [ I have made SEVERAL requests to this company to stop mailing me correspondence, yet I continue to receive their itic catalogs on an almost weekly basis I've heard this response before with my initial and subsequent requests Why did it take over a month to respond to a simple request I want some type of guarantee and/or assurance that I will not receive any more of these stupid catalogs!!!!! I have kept everyone of them by the way as I now feel like this company is harassing me Give me a guarantee that I have been officially, finally and for good been taken off the mailing list.] Regards, [redacted]

Dear Ms***,As explained by our customer service representative shipping and handling is not refundedYou also used our return label that is $I have refunded the $as a one time courtesyThank you,***

I will see if I can locate the original order The problem is that I just retired as a high school principal and I placed all of my orders under that email address which was [redacted] and now I use my personal email at [redacted] If they could transfer that information to my new email address so that I could view all of my prior orders before retirement, that would help me locate it I know I have the order number here somewhere I had a death in my family and now my daughter is very ill and when I was principal I worked from 6:a.muntil 8:p.munless there was a ballgame and then it was until approximately 10:p.mevery night so I was extremely busy Would you mind seeing if they can transfer my information under my school address so that I could locate it? I returned some items to [redacted] that were ordered at the same time and returned at the same time as to Chadwick's and it was done with the greatest of ease Chadwick's has been most uncooperative and I am amazed Thank you for your time and effort in this endeavor

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Email from you dated 12-10-said business would reimburse me $from a [redacted] at the businessI have not received this credit todate [redacted] Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I did place an order, and the credits did not workHence the reason for my complaint.Regards, [redacted]

I apologize for the delay in responseI have been told you had been refunded on 7-14-Please let me know if you need any further assistance regarding this complaint.Thank you,***

Ms [redacted] ,I understand that you have spoken with out customer service and they had offered to let you return the merchandise for a merchandise creditI see in your complaint this is not acceptablePleasereturn the item received back to us using the invoice and return label sent to you when the order was receivedYou will not incur a return label fee for this return Your refund will be processed and refunded to the original form of paymentWe sincerely apologize for the inconvenience caused