Distinctive Designers & Builders

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The business did respond to me and did successfully complete the repairI agree that this matter should be considered closed and the complaint removed Regards, [redacted]

From: Distinctive Designers & BuildersDate: Fri, Sep 8, at 10:AMSubject: *** ComplaintTo: ***@myRevdex.com.orgHi ***,We received your letter regarding the complaint against our business from*** *** *** ***Bryn Mawr, PaPrior to
receiving your letter we received an email from *** regarding the issue and responded with the following email:On Jul 29, 2017, at 2:PM, Distinctive Designers & Builders wrote:Hi ***,It looks like the fascia board is pulling away from the deck The composite materials have a tendency to expand and contract with the weather changes and over time they loosen away from the fasteners or cause the fasteners to pull away Let me talk to Marc about it and see when he can get out there to tighten it up.Your file is in archives...can you send me your address?We are really backed up right now since spring and summer have not been the most ideal weather, so it may be a little while before we can get out there.ThanksMelissaSince that email we went to the *** residence on Tuesday 9/to assess the damage and on Wednesday 9/to repair the damages. Everything should be fixed now.Can you reach out to ensure that we did everything on our end to resolve this matter with *** ***. We would like to have this complaint removed from our records and not become permanent. If there is anything else we need to do to resolve this matter, please let us know.Sincerely,-- Melissa K***Office ManagerDistinctive Designers & Builderswww.dd-builders.com#***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The business did respond to me and did successfully complete the repair. I agree that this matter should be considered closed and the complaint removed.
Regards,
[redacted]