Initial Business Response /* (1000, 9, 2015/01/05) */
Contact Name and Title: ***
Contact Phone: ***
The order was placed on a Saturday, 12/20/The customer chose day air shippingUnfortunately to get it in time for Christmas he would have had to choose the 2day
air optionThe 20th and 21st were weekend days and were not business days for *** ground and 3day select packagesThe order was picked up on Monday the 22nd leaving only two business days left before ChristmasThe customer miscalculated the shipping time with *** holiday shipping schedule
Initial Consumer Rebuttal /* (3000, 11, 2015/01/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not want the delivery by ChristmasI wanted it on December 26th, a Friday, and a business dayWhen I called on Monday morning, December 22, the company claimed that the package had already been shipped and picked up by ***A call to *** confirmed that they had not picked up the orderThis is a common practice for this companyWhen I requested a refund of the HUGE day shipping fee, they refusedI would have been happy with thatNo longer
Final Business Response /* (4000, 14, 2015/01/16) */
Friday the 26thwas only a delivery day for Next Day Air and Second Day Air packagesUnfortunately *** was not delivering ground or Three Day Air packages on Friday the 26thThey had limited delivery that day due to the holiday scheduleThe next business day was Monday the 29thPlease call*** to confirm this
Initial Business Response /* (1000, 5, 2015/01/09) */
I am [redacted] manager and heard this phone call. [redacted] and I spoke about the email you received offering the CIA Vitamix blender for [redacted] Vitamix has a strict MAP policy disallowing any sale pricing so we have never run a sale on any Vitamix...
Home/Professional blender. The email you received was not from us. [redacted] asked you to forward the email to us so we could see it and you did not. After you requested to speak with his manager he had just finished giving you my name when you hung up/ended the call.
Initial Consumer Rebuttal /* (3000, 7, 2015/01/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If you listened to the actual call and [redacted] behavior/language as an employee doesn't bother you, then there is nothing left to say. It makes sense why 80 percent of the online reviews for your company tell the same story. Your customer service is reprehensible and you advertise discounted promotions and never give the customer the advertised price. I am happy to send along a snapshot that I took of your advertisement. [redacted] so called story of "not receiving the email" is a story that you all have told before. Just read the online reviews. Scam site.
Final Business Response /* (4000, 9, 2015/01/13) */
Our online reviews on real review sites are excellent.
https://www.ekomi-us.com/review-everythingkitchenscom.html
Yes, please provide the screenshot so we can see what you are referring to.
Initial Business Response /* (1000, 5, 2015/01/05) */
First, I want to apologize for the inconveniences you experienced with this order and the backorder situation. I do feel this review is unfair however. The item you ordered, the [redacted] and[redacted] Set
SKU: [redacted]...
was clearly listed as out of stock on our website when you placed the order. Due to this, we were under the assumption that you were aware of the delay that this backorder would cause. I have passed this on to our IT team to see if something can be done to make the backorder/out of stock notice more visible.
Initial Consumer Rebuttal /* (3000, 7, 2015/01/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The item was not listed as out of stock when I placed the order, otherwise I would not have placed it with your company.
Final Business Response /* (4000, 10, 2015/01/16) */
Here is the response for Ashley Hylton:
You can find the out of stock message directly above the add to cart button. It lists an "Expected to be available by" date indicating it is not currently available.
Final Consumer Response /* (4200, 12, 2015/01/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have since seen the expected delivery date listed above the add to cart button, however, as I've stated before (for the third time) it was not above the button when I placed my order, nor was it listed anywhere on my order form, confirmation sheet, or email. I am done arguing with you about this matter. I have never dealt with a company who rather than admit they were in the wrong, would rather argue with a customer. I have visited other websites with customers who have had the exact same complaint as I have with your company, and have since been given the same response. Obviously, there is a problem for your company to have the exact same complaints over and over again with no resolution or an attempt at a resolution on your end. Great business practice!
Initial Business Response /* (1000, 9, 2015/01/05) */
Contact Name and Title: ***
Contact Phone: ***
The order was placed on a Saturday, 12/20/The customer chose day air shippingUnfortunately to get it in time for Christmas he would have had to choose the 2day
air optionThe 20th and 21st were weekend days and were not business days for *** ground and 3day select packagesThe order was picked up on Monday the 22nd leaving only two business days left before ChristmasThe customer miscalculated the shipping time with *** holiday shipping schedule
Initial Consumer Rebuttal /* (3000, 11, 2015/01/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not want the delivery by ChristmasI wanted it on December 26th, a Friday, and a business dayWhen I called on Monday morning, December 22, the company claimed that the package had already been shipped and picked up by ***A call to *** confirmed that they had not picked up the orderThis is a common practice for this companyWhen I requested a refund of the HUGE day shipping fee, they refusedI would have been happy with thatNo longer
Final Business Response /* (4000, 14, 2015/01/16) */
Friday the 26thwas only a delivery day for Next Day Air and Second Day Air packagesUnfortunately *** was not delivering ground or Three Day Air packages on Friday the 26thThey had limited delivery that day due to the holiday scheduleThe next business day was Monday the 29thPlease call*** to confirm this
Initial Business Response /* (1000, 5, 2015/01/09) */
I am [redacted] manager and heard this phone call. [redacted] and I spoke about the email you received offering the CIA Vitamix blender for [redacted] Vitamix has a strict MAP policy disallowing any sale pricing so we have never run a sale on any Vitamix...
Home/Professional blender. The email you received was not from us. [redacted] asked you to forward the email to us so we could see it and you did not. After you requested to speak with his manager he had just finished giving you my name when you hung up/ended the call.
Initial Consumer Rebuttal /* (3000, 7, 2015/01/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If you listened to the actual call and [redacted] behavior/language as an employee doesn't bother you, then there is nothing left to say. It makes sense why 80 percent of the online reviews for your company tell the same story. Your customer service is reprehensible and you advertise discounted promotions and never give the customer the advertised price. I am happy to send along a snapshot that I took of your advertisement. [redacted] so called story of "not receiving the email" is a story that you all have told before. Just read the online reviews. Scam site.
Final Business Response /* (4000, 9, 2015/01/13) */
Our online reviews on real review sites are excellent.
https://www.ekomi-us.com/review-everythingkitchenscom.html
Yes, please provide the screenshot so we can see what you are referring to.
Initial Business Response /* (1000, 5, 2015/01/05) */
First, I want to apologize for the inconveniences you experienced with this order and the backorder situation. I do feel this review is unfair however. The item you ordered, the [redacted] and[redacted] Set
SKU: [redacted]...
was clearly listed as out of stock on our website when you placed the order. Due to this, we were under the assumption that you were aware of the delay that this backorder would cause. I have passed this on to our IT team to see if something can be done to make the backorder/out of stock notice more visible.
Initial Consumer Rebuttal /* (3000, 7, 2015/01/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The item was not listed as out of stock when I placed the order, otherwise I would not have placed it with your company.
Final Business Response /* (4000, 10, 2015/01/16) */
Here is the response for Ashley Hylton:
You can find the out of stock message directly above the add to cart button. It lists an "Expected to be available by" date indicating it is not currently available.
Final Consumer Response /* (4200, 12, 2015/01/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have since seen the expected delivery date listed above the add to cart button, however, as I've stated before (for the third time) it was not above the button when I placed my order, nor was it listed anywhere on my order form, confirmation sheet, or email. I am done arguing with you about this matter. I have never dealt with a company who rather than admit they were in the wrong, would rather argue with a customer. I have visited other websites with customers who have had the exact same complaint as I have with your company, and have since been given the same response. Obviously, there is a problem for your company to have the exact same complaints over and over again with no resolution or an attempt at a resolution on your end. Great business practice!