Initial Business Response / [redacted] (1000, 5, 2015/01/05) */ First, I want to apologize for the inconveniences you experienced with this order and the backorder situationI do feel this review is unfair howeverThe item you ordered, the [redacted] and [redacted] Set SKU: [redacted] was clearly listed as out of stock on our website when you placed the orderDue to this, we were under the assumption that you were aware of the delay that this backorder would causeI have passed this on to our IT team to see if something can be done to make the backorder/out of stock notice more visible Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/01/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) The item was not listed as out of stock when I placed the order, otherwise I would not have placed it with your company Final Business Response / [redacted] (4000, 10, 2015/01/16) */ Here is the response for Ashley Hylton: You can find the out of stock message directly above the add to cart buttonIt lists an "Expected to be available by" date indicating it is not currently available Final Consumer Response / [redacted] (4200, 12, 2015/01/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have since seen the expected delivery date listed above the add to cart button, however, as I've stated before (for the third time) it was not above the button when I placed my order, nor was it listed anywhere on my order form, confirmation sheet, or emailI am done arguing with you about this matterI have never dealt with a company who rather than admit they were in the wrong, would rather argue with a customerI have visited other websites with customers who have had the exact same complaint as I have with your company, and have since been given the same responseObviously, there is a problem for your company to have the exact same complaints over and over again with no resolution or an attempt at a resolution on your endGreat business practice!
Initial Business Response / [redacted] (1000, 5, 2015/01/05) */ First, I want to apologize for the inconveniences you experienced with this order and the backorder situationI do feel this review is unfair howeverThe item you ordered, the [redacted] and [redacted] Set SKU: [redacted] was clearly listed as out of stock on our website when you placed the orderDue to this, we were under the assumption that you were aware of the delay that this backorder would causeI have passed this on to our IT team to see if something can be done to make the backorder/out of stock notice more visible Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/01/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) The item was not listed as out of stock when I placed the order, otherwise I would not have placed it with your company Final Business Response / [redacted] (4000, 10, 2015/01/16) */ Here is the response for Ashley Hylton: You can find the out of stock message directly above the add to cart buttonIt lists an "Expected to be available by" date indicating it is not currently available Final Consumer Response / [redacted] (4200, 12, 2015/01/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have since seen the expected delivery date listed above the add to cart button, however, as I've stated before (for the third time) it was not above the button when I placed my order, nor was it listed anywhere on my order form, confirmation sheet, or emailI am done arguing with you about this matterI have never dealt with a company who rather than admit they were in the wrong, would rather argue with a customerI have visited other websites with customers who have had the exact same complaint as I have with your company, and have since been given the same responseObviously, there is a problem for your company to have the exact same complaints over and over again with no resolution or an attempt at a resolution on your endGreat business practice!