Distinctive Fence Company

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. To be honest I am a bit disheartened by the response from the business that I just read. I had spoken to an individual at the store on 12/17/15, as their response had stated, and agreed to the offered resolution of the balloon bouquet being delivered to my home. At this point I was ready to mark the issue as satisfactorily resolved. Unfortunately I am more than a little upset after reading the business' response to the BBB as they completely lied about my interaction with their employee ***. When I spoke with [redacted] she had informed me that she had already issued a refund and was calling to both let me know that the refund had been issued as well as to apologize for the issue. The resolution, at that point, had already been chosen by this business and I was simply being informed of it. Additionally I did not hang up on ***. When [redacted] had finished informing me that she had issued a refund and apologized for the issue, our conversation was at that point concluded, which is when I hung up the phone. I am not sure if I was expected to be grateful for the actions they had chosen, which I was not, or if I was expected to wish them a pleasant day, which I did not. Instead I waited for [redacted] to finish telling me of the actions the store had taken and finish her apology, at which point I said "Okay" and hung up the phone. If the business' statement that I "hung up on her" meant that our conversation ended and I was the first one to initiate a telephone disconnect, that is correct. If, however, the business is attempting to imply that I disconnected the call while [redacted] was in mid sentence, that is a complete lie. Additionally the suggestion that my conversation with [redacted] was an attempt to "resolve the issue" is an absolute lie. As I stated the phone call merely informed me of actions which the business had already taken and NOT to ask for my input on the resolution. At this point the only satisfactory resolution would be a written apology from this business for lying about our interactions. Regards, [redacted]

This is in response to your letter regarding the "resolve the issue" for your missingballoon bundle I am writing to apologize for stating that you ended our conversation,by hanging up on meI am truly sorry.I hope your wife was happy with the balloon bundle.Sincerely.*** J***cc: Revdex.com

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
To be honest I am a bit disheartened by the response from the business that I just read.  I had spoken to an individual at the store on 12/17/15, as their response had stated, and agreed to the offered resolution of the balloon bouquet being delivered to my home.  At this point I was ready to mark the issue as satisfactorily resolved.  Unfortunately I am more than a little upset after reading the business' response to the Revdex.com as they completely lied about my interaction with their employee [redacted].  When I spoke with [redacted] she had informed me that she had already issued a refund and was calling to both let me know that the refund had been issued as well as to apologize for the issue.  The resolution, at that point, had already been chosen by this business and I was simply being informed of it.  Additionally I did not hang up on [redacted].  When [redacted] had finished informing me that she had issued a refund and apologized for the issue, our conversation was at that point concluded, which is when I hung up the phone.  I am not sure if I was expected to be grateful for the actions they had chosen, which I was not, or if I was expected to wish them a pleasant day, which I did not.  Instead I waited for [redacted] to finish telling me of the actions the store had taken and finish her apology, at which point I said "Okay" and hung up the phone.  If the business' statement that I "hung up on her" meant that our conversation ended and I was the first one to initiate a telephone disconnect, that is correct.  If, however, the business is attempting to imply that I disconnected the call while [redacted] was in mid sentence, that is a complete lie.  Additionally the suggestion that my conversation with [redacted] was an attempt to "resolve the issue" is an absolute lie.  As I stated the phone call merely informed me of actions which the business had already taken and NOT to ask for my input on the resolution.  At this point the only satisfactory resolution would be a written apology from this business for lying about our interactions.
Regards,
[redacted]

We are in receipt of your letter dated December 11 th, 2015. In response to Mr. [redacted]'s complaint we would first like to say that we are a family based business and wetake our customer's satisfaction very seriously. We are very sorry that the balloons Mr.[redacted] had ordered for his wife were...

missing from his order.It is unfortunate that we are closed on Sundays so we could not redeliver the balloons tothe hotel and unfortunately each of the EA stores are independently owned and operatedand so they were under no obligation to deliver the balloons and therefore chose not to.Additionally, Mr. [redacted] lives in Wisconsin Rapids so once he and his wife left the hoteland went home there was no way to have Edible Arrangements deliver balloons to themsince there is not an Edible Arrangements near Wisconsin Rapids.Immediately after this occurred, [redacted], one of our co-owners, spoke directly to Mr.[redacted] and attempted to resolve the issue but Mr. [redacted] hung up on her and thereforeshe was unable to do anything more than to issue a refund for the balloons at that time.Unfortunately mistakes happen and at the time we felt we had no other option than torefund Mr. [redacted] the $13.72 for the balloons. We did not know that Mr. [redacted] stillwas not satisfied with our resolution until we received the written Revdex.com complaint. Sincebeing made aware of his continued dissatisfaction and to try to make things better withMr. [redacted] we spoke to him on 121l 7 Il 5 and offered to have a balloon bouquet deliveredto his wife at their Wisconsin Rapids home on 12/19 using a local florist in WisconsinRapids. Mr. [redacted] agreed this would be satisfactory. We feel we have gone above andbeyond to resolve this issue and hope that Mr. [redacted] and his wife feel the same.Sincerely;Edible Arrangements·lIi() W. Silver Spring Dr.Milwilllkee. WI 582]7Edible Arrangements