Distinctive Surfaces Natural Stone Designs

Do not use this company! They do not stand by their work or take responsibility for their own mistakes We built a new home and were recommended by our builder to use this company We picked our solid surfaces out and paid them in full Everything was down hill from there First, they put the wrong granite in the wrong bathrooms The placement of the granite was in writing They offered no apology or resolution Second, the installation of the granite was horrible The seams in both the flat surfaces and back splashes were not even and the bonding agent was applied very sloppy After we addressed this with our builder they did come back out and work on it The seams were improved but not comparable to any other house that we have owned(they did not do the granite in our other homes) We sent the owner/manager of the company an email to address our problems We did not ask for anything free just to get what we paid for and to have a quality job The owner never responded!!! Lastly, after the installation we noticed that the ends(approximately inches)of all of our back splashes in our kitchen are discolored This is where they apparently wiped something on the ends while they were installing It Looks like possibly silicone or sealer We addressed this with our builder at closing and also put it on our day list Distinctive surfaces called my husband yesterday and told him that this discoloration was due to something that we must have put on the surface and that they were not responsible After a brief discussion they agreed to contact me and make an arrangement to come look at the issue in our kitchen After they did not call today or show up to look at the issue I contacted them They stated that there was miscommunication and that they would not be coming out to even look at the issue Before you use this company please understand that we have not asked this company to do anything for free We just want what we paid for We are responsible adultsIf we had stained or damaged the backsplashes in our kitchen we would admit to it and take responsibility We are not internet bullies that write bad things about companies to get free services or discounts In retrospect we should have done more research Don't make the same mistake we made Things don't always go right in business The true mark of a business is how they respond when things go wrong This owner hides behind their employees who don't speak very highly of him

Do not use this company! They do not stand by their work or take responsibility for their own mistakes. We built a new home and were recommended by our builder to use this company. We picked our solid surfaces out and paid them in full. Everything was down hill from there. First, they put the wrong granite in the wrong bathrooms. The placement of the granite was in writing. They offered no apology or resolution. Second, the installation of the granite was horrible. The seams in both the flat surfaces and back splashes were not even and the bonding agent was applied very sloppy. After we addressed this with our builder they did come back out and work on it. The seams were improved but not comparable to any other house that we have owned(they did not do the granite in our other homes). We sent the owner/manager of the company an email to address our problems. We did not ask for anything free just to get what we paid for and to have a quality job. The owner never responded!!! Lastly, after the installation we noticed that the ends(approximately 8 inches)of all of our back splashes in our kitchen are discolored. This is where they apparently wiped something on the ends while they were installing. It Looks like possibly silicone or sealer. We addressed this with our builder at closing and also put it on our 30 day list. Distinctive surfaces called my husband yesterday and told him that this discoloration was due to something that we must have put on the surface and that they were not responsible. After a brief discussion they agreed to contact me and make an arrangement to come look at the issue in our kitchen. After they did not call today or show up to look at the issue I contacted them. They stated that there was miscommunication and that they would not be coming out to even look at the issue. Before you use this company please understand that we have not asked this company to do anything for free. We just want what we paid for. We are responsible adults. If we had stained or damaged the backsplashes in our kitchen we would admit to it and take responsibility. We are not internet bullies that write bad things about companies to get free services or discounts. In retrospect we should have done more research. Don't make the same mistake we made. Things don't always go right in business. The true mark of a business is how they respond when things go wrong. This owner hides behind their employees who don't speak very highly of him.