[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Reading last response, the company response made no sensehere are the quotes from the response: Mr [redacted] was not our customer the military is This is a military DPM local move claim, this means that Mr [redacted] (the member) is not our customer the military (Norfolk Naval base) is our customer and we have to follow the rules and claims procedures that exist with that contract Yet they go on to say: Under the contract we have with our customer the military: We the mover make first settlement with the member (person the military moves)Their offer of dollars would not even cover the cost of one item that was damaged Why would I even have considered that offer Item in question was a tv that was damaged So their response is I was not the customer but under contract yet they make first settlement with the member Why then if I am not the customer then would first settlement be made with me Would not the first settlement be me filing paperwork through the military But I can see that this is not getting any wheres and therefore feel that it is pointless to pursue any further contact with the business Regards, [redacted]
We stand by our answer on this complaint Mr [redacted] was not our customer the military is This is a military DPM local move claim, this means that Mr [redacted] (the member) is not our customer the military (Norfolk Naval base) is our customer and we have to follow the rules and claims procedures that exist with that contract There are specific guidelines to follow on military shipments and claimsWe have followed and gone beyond what were are required to do Mr [redacted] was advised to contact the military claims office, it was his choice not to go to them for final resolution as per the military guidelines Under the contract we have with our customer the military: We the mover make first settlement with the member (person the military moves)If resolution is not resolved or accepted by either party the member is required to go to the local military jag claims office for them to settle and or make resolution directly with the memberThen the claims office for the military contacts us the mover and we make any restoration for the settlement back to Department of Defense The military members (Mr [redacted] ) would have received all the information on how to file a claim prior to setting up his move with the military Please refer to the military moving site specifically for the military and its members that are moving Move.mil and it also states how to file a military claim Once Mr [redacted] stated he wanted pain and suffering, he was advised by MrW [redacted] with myself listening to the phone conversation that there is not pain and suffering on a military claim that if he did not want to accept the $payment we would no longer proceed with any additional claims resolution that he needed to contact the military claims office from that point forward as his requests were not under the guide lines that he was given by the military prior to his move and were not under the guidelines of our contract with our customer the military
This is a military DPM local move claim, this means that Mr [redacted] (the member) is not our customer the military (Norfolk Naval base) is our customer and we have to follow the rules and claims procedures that exist with that contract.Under the contract we have with our customer the military: We the mover make first settlement with the member (person the military moves) If resolution is not resolved or accepted by either party the member is required to go to the local military jag claims office for them to settle and or make resolution directly with the member Then the claims office for the military contacts us the mover and we make any restoration for the settlement back to Department of DefenseMr [redacted] moved 09/02-03/under the local military contract through Norfolk Naval base, VA for Patuxent River Naval base, MD.Mr [redacted] contacted our office via email on 09/12/days after the move was completed asking if any boxes were left on the truck and that hedid not fill out any items on the at the time of delivery but wanted to know if we could forward him a military claim form now We forwarded him the military claim form on 09/23/and advised that we had not found any boxes on the truck would continue to lookMr [redacted] returned the claim form on 10/24/2014.We let Mr [redacted] know that we had received his claim and would start the process once payment was received by military or in days from receipt of the form.We contacted [redacted] in December for them to make arrangements and go to the [redacted] 's and repair any broken items that were repairable and assess the other items[redacted] advised District Moving Companies, Inc that they had made arrangements to go to the [redacted] 's on January 9, [redacted] went to Mr [redacted] 's residence on January 9, to repair and do an estimate on the items Mr [redacted] returned with signed invoice stating that the loveseat and dresser were fixed and repaired that no other items were available for him to repair at that time but that he had assessed the television set.Mr [redacted] advised that the television was mounted on the wall and that there was a chip/rub on the frame of the television but that it was on and hooked to either cable or satelite and was working when he was there.We asked Mr [redacted] for the value of any items left that he had on the claim, we still have not received that list.We asked Mr [redacted] from [redacted] for the value of the remaining items that he was allowed to see and the said a couple hundred dollars.Mr [redacted] called back several times and spoke to our operations manager Chris [redacted] who advised he needed the value of the items and that the other items he was asking for repairs on were not listedon the original submitted for claims resolution.Mr [redacted] spoke to Mr [redacted] several times who finally agreed at the end of February to send [redacted] back to do a final look and resolution.Chris [redacted] offered that he would send Mr [redacted] back out to repair some additional items not listed on the original military claim formMr [redacted] to come back and fix the shelve and dresser that were not listed on the original claim to try and appease Mr [redacted] .Mr [redacted] went back on March 3, and repaired the items He advised that the figurines hand was not there so he could not repair that, the television was hung and working, that the fishing pole looked to him to be a $to $pole and he had no idea about the records.Chris [redacted] District Moving Companies, Incs then operations manager, Mr [redacted] and myself discussed the costs of the items looked on line for similar items and came up with the replacement value of the items.District's then operations manager Chris [redacted] spoke to Mr [redacted] and offered him $for the items that were not repaired per our research.Mr [redacted] countered with that he needed $for pain and suffering on his claim.Once Mr [redacted] stated he wanted pain and suffering, he was advised by Mr [redacted] with myself listening to the phone conversation that there is not pain and suffering on a military claim that if he did not want to accept the $payment we would no longer proceed with any additional claims resolution that he needed to contact the military claims office from that point forward as his requests were not under the guide lines that he was given by the military prior to his move and were not under the guidelines of our contract with our customer the military The military is the customer and we follow their guidelines for claims resolutions All military members are advised in briefing prior to moving that if they do not get resolution or do not agree with the claims process, repairs, monetary offers etcthey are to contact the military claims office for them to resolve the issue We the mover then work directly with the military claims office and not the member We sent [redacted] on two occasions to fix any fixable items, and to assess other damages, we sent them to repair items that were not even listed on the claims form to try and appease Mr [redacted] After [redacted] repaired all items that could be repaired, District Moving Companies, Incoffered monetary settlement after the repairs were made of $which was replacement value of the remaining unrepairable items This was not accepted and was countered by Mr [redacted] with a request of $5,for pain and suffering for a sentimental figurine and sentimental fishing pool Mr [redacted] was advised to contact his local or the Norfolk claims office for any further resolution as his requests were outside of contract
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Reading last response, the company response made no sensehere are the quotes from the response: Mr [redacted] was not our customer the military is This is a military DPM local move claim, this means that Mr [redacted] (the member) is not our customer the military (Norfolk Naval base) is our customer and we have to follow the rules and claims procedures that exist with that contract Yet they go on to say: Under the contract we have with our customer the military: We the mover make first settlement with the member (person the military moves)Their offer of dollars would not even cover the cost of one item that was damaged Why would I even have considered that offer Item in question was a tv that was damaged So their response is I was not the customer but under contract yet they make first settlement with the member Why then if I am not the customer then would first settlement be made with me Would not the first settlement be me filing paperwork through the military But I can see that this is not getting any wheres and therefore feel that it is pointless to pursue any further contact with the business Regards, [redacted]
We stand by our answer on this complaint Mr [redacted] was not our customer the military is This is a military DPM local move claim, this means that Mr [redacted] (the member) is not our customer the military (Norfolk Naval base) is our customer and we have to follow the rules and claims procedures that exist with that contract There are specific guidelines to follow on military shipments and claimsWe have followed and gone beyond what were are required to do Mr [redacted] was advised to contact the military claims office, it was his choice not to go to them for final resolution as per the military guidelines Under the contract we have with our customer the military: We the mover make first settlement with the member (person the military moves)If resolution is not resolved or accepted by either party the member is required to go to the local military jag claims office for them to settle and or make resolution directly with the memberThen the claims office for the military contacts us the mover and we make any restoration for the settlement back to Department of Defense The military members (Mr [redacted] ) would have received all the information on how to file a claim prior to setting up his move with the military Please refer to the military moving site specifically for the military and its members that are moving Move.mil and it also states how to file a military claim Once Mr [redacted] stated he wanted pain and suffering, he was advised by MrW [redacted] with myself listening to the phone conversation that there is not pain and suffering on a military claim that if he did not want to accept the $payment we would no longer proceed with any additional claims resolution that he needed to contact the military claims office from that point forward as his requests were not under the guide lines that he was given by the military prior to his move and were not under the guidelines of our contract with our customer the military
This is a military DPM local move claim, this means that Mr [redacted] (the member) is not our customer the military (Norfolk Naval base) is our customer and we have to follow the rules and claims procedures that exist with that contract.Under the contract we have with our customer the military: We the mover make first settlement with the member (person the military moves) If resolution is not resolved or accepted by either party the member is required to go to the local military jag claims office for them to settle and or make resolution directly with the member Then the claims office for the military contacts us the mover and we make any restoration for the settlement back to Department of DefenseMr [redacted] moved 09/02-03/under the local military contract through Norfolk Naval base, VA for Patuxent River Naval base, MD.Mr [redacted] contacted our office via email on 09/12/days after the move was completed asking if any boxes were left on the truck and that hedid not fill out any items on the at the time of delivery but wanted to know if we could forward him a military claim form now We forwarded him the military claim form on 09/23/and advised that we had not found any boxes on the truck would continue to lookMr [redacted] returned the claim form on 10/24/2014.We let Mr [redacted] know that we had received his claim and would start the process once payment was received by military or in days from receipt of the form.We contacted [redacted] in December for them to make arrangements and go to the [redacted] 's and repair any broken items that were repairable and assess the other items[redacted] advised District Moving Companies, Inc that they had made arrangements to go to the [redacted] 's on January 9, [redacted] went to Mr [redacted] 's residence on January 9, to repair and do an estimate on the items Mr [redacted] returned with signed invoice stating that the loveseat and dresser were fixed and repaired that no other items were available for him to repair at that time but that he had assessed the television set.Mr [redacted] advised that the television was mounted on the wall and that there was a chip/rub on the frame of the television but that it was on and hooked to either cable or satelite and was working when he was there.We asked Mr [redacted] for the value of any items left that he had on the claim, we still have not received that list.We asked Mr [redacted] from [redacted] for the value of the remaining items that he was allowed to see and the said a couple hundred dollars.Mr [redacted] called back several times and spoke to our operations manager Chris [redacted] who advised he needed the value of the items and that the other items he was asking for repairs on were not listedon the original submitted for claims resolution.Mr [redacted] spoke to Mr [redacted] several times who finally agreed at the end of February to send [redacted] back to do a final look and resolution.Chris [redacted] offered that he would send Mr [redacted] back out to repair some additional items not listed on the original military claim formMr [redacted] to come back and fix the shelve and dresser that were not listed on the original claim to try and appease Mr [redacted] .Mr [redacted] went back on March 3, and repaired the items He advised that the figurines hand was not there so he could not repair that, the television was hung and working, that the fishing pole looked to him to be a $to $pole and he had no idea about the records.Chris [redacted] District Moving Companies, Incs then operations manager, Mr [redacted] and myself discussed the costs of the items looked on line for similar items and came up with the replacement value of the items.District's then operations manager Chris [redacted] spoke to Mr [redacted] and offered him $for the items that were not repaired per our research.Mr [redacted] countered with that he needed $for pain and suffering on his claim.Once Mr [redacted] stated he wanted pain and suffering, he was advised by Mr [redacted] with myself listening to the phone conversation that there is not pain and suffering on a military claim that if he did not want to accept the $payment we would no longer proceed with any additional claims resolution that he needed to contact the military claims office from that point forward as his requests were not under the guide lines that he was given by the military prior to his move and were not under the guidelines of our contract with our customer the military The military is the customer and we follow their guidelines for claims resolutions All military members are advised in briefing prior to moving that if they do not get resolution or do not agree with the claims process, repairs, monetary offers etcthey are to contact the military claims office for them to resolve the issue We the mover then work directly with the military claims office and not the member We sent [redacted] on two occasions to fix any fixable items, and to assess other damages, we sent them to repair items that were not even listed on the claims form to try and appease Mr [redacted] After [redacted] repaired all items that could be repaired, District Moving Companies, Incoffered monetary settlement after the repairs were made of $which was replacement value of the remaining unrepairable items This was not accepted and was countered by Mr [redacted] with a request of $5,for pain and suffering for a sentimental figurine and sentimental fishing pool Mr [redacted] was advised to contact his local or the Norfolk claims office for any further resolution as his requests were outside of contract