District Photo

I ordered a Christmas card product from Snapfish online on November The website promised that even the slowest shipping would have my item to me by Dec It was delivered on Dec Snapfish customer support, once I finally got through to them, promised to upgrade the shipping speed, but did not do so I asked them for a refund as the product was no longer useful to me, and they declined, offering me a partial shipping refund only Their online support is also quite difficult to work with, requiring extremely long wait times (I was in a chat queue of > people on multiple occasions)

From: [redacted] < [redacted] @***.com>Date: Mon, Jan 4, at 8:AMSubject: RESOLUTION OF COMPLAINTTo: [email protected] Please note that the following complaint:Complaint ID: [redacted] Complaint Type: Business Complaint Date Filed: 12/18/2:PM Has been successfully resolved Please update your records accordinglyThank you kindly, [redacted]

From: < 204);"> [redacted] @***.com>Date: Wed, Dec 30, at 8:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [email protected] do not see a way to message you on the websiteSnapfish AKA District Photo did print the calendarMy mother received it todayIt is not as high a quality as in past years when Snapfish was owned by [redacted] For example, the photos are not as sharp and the hole to hang the calendar was punched at the edge of the pages so it is an open circle not a hole to hang the calendar fromIt does appear that Snapfish did process a refund for the calendarThis took multiple conversations with their customer service department and three calendar ordersThe calendar should have been received in time for ChristmasFrom checking social media, this debacle was repeated on many orders placed with Snapfish this yearThank you for your help! [redacted]

I am so disappointed with the service and customer service I received from SnapfishI ordered my Christmas cards in late November to ensure they would be delivered in time for the holidaysSadly, they did not come when promisedThey only way Snapfish customer service can be reached is through email or an"online chat"I chose to chat with a rep, only to be told that it was not their fault and I should look into the shippingI was not satisfied and asked to speak to a managerThe woman would not forward me to a manager, and I finally told her she could make good on the order by resubmitting it free of charge with next day shippingI was told I would get an email indicating this, but I never didI once again went to online chat with a rep the following day only to be told there was no manager available, and I should sit tightEach time I asked for a full refund including shipping, they would disconnect our chatAfter hours of this, I decided to cancel payment on my credit cardWill never use them againHow is it possible that they don't have a live person to actually speak toSeems unacceptable to me

This company is terrible I ordered online Christmas cards from them and the order came only half complete Trying to get someone to actually talk to there in customer service was impossible -- they only do online chat or email to which they respond after lengthy hold times for online chat only to then tell you their system is down and to try back later Their email responses are also stock responses that do not address your concerns, simply saying "they are working on it." I am going to initiate a chargeback with my bank for failure to provide the goods as provided and failure to provide a refund I recommend that others use Shutterfly or anyone other than Snapfish in the future

Hello, Please reopen the complaint, and include the customer info so I can reach out to themI thought I had responded to all of these complaints, but these are forwarded to me from a different person (I am not the email address on the account) so I cannot see if there are complaints I have missedThank you, [redacted]

To whom it may concern-After my complaints do [redacted] dispute to the company I was finally contacted by their [redacted] manager and received a full refund amount.They are still advertising about shipping which needs to be addressed.Thank you[redacted] ***Sent from my [redacted]

From: Revdex.com of Metro Washington DCDate: Fri, Jan 8, at 8:AMSubject: Fwd: Your complaint has been receivedTo: [redacted] < [redacted] @myRevdex.com.org> ---------- Forwarded message ----------From: [redacted] < [redacted] @***.com>Date: Thu, Jan 7, at 6:PMSubject: RE: Your complaint has been receivedTo: [email protected] day Revdex.com, Can you please cancel my complaint as my order has been filledThanks, [redacted]

Hello, Please reopen the complaint, and include the customer info so I can reach out to themI thought I had responded to all of these complaints, but these are forwarded to me from a different person (I am not the email address on the account) so I cannot see if there are complaints I have missedThank you, Taylor

My apologies for the delay in closing this ticketThis complaint was taken care of through our CRM software and the issue is resolved.
Thank you,
Snapfish Customer Service

Hello,
A refund for $has been issued to the customer The customer listed below has been notified of the same.
Brianne
V*** *** * *** ***Yuba City , CA ***Daytime Phone: ###-###-####E-mail: ***@***.***.***
MC

Horrible, unprofessional, and utterly ridiculousI am upset that I even have to use the time necessary to complete this review, after all of the time that I wasted trying to rectify several issues on the part of snapfishHowever, if my review can help others AVOID SNAPFISH AT ALL COSTS SO THAT OTHERS DO NOT HAVE TO DEAL WITH THIS ASSONIBE, TIME-CONSUMING ISSUE, then I hope it is worth itI ordered two photobooks to two separate addresses, neither of which arrivedI tried tracking the books according to the tracking numbers provided by snapfish via email, but UPS said they did not have information on the packagesI spent time on the phone with A representative from UPS, who informed me that it is not a UPS tracking number, and I should try USPSI tried USPS with no luckI attempted to get in touch with snapfish via "live chat" but never received a responseI called snapfish, waited on hold for minutes, and was finally told that the tracking numbers are "dummy" numbers, and there is actually no way to track my packagesUnbelievableA fact that they can easily indicate in the email, but do notInstead, they care nothing about the time wasted trying to utilize the tracking numbers they provide, to no availThey agreed to resubmit my order and overnight it to meI received my replacement photobook days later, but with the completely incorrect cover!! When I called to ask them to rectify the issue, they agreed to resubmit my order, yet againI requested that they compensate me for the hours spent trying to deal with all of the issues, and the best they would offer was to compensate me for shipping costs!! Utterly embarrassing for snapfish

[To assist us in bringing this matter to a close, you must give
us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: They resolved nothing! They are impossible to reach, never respond to e-maiils, and every single phone number for them is disconnected! I disputed the charge with my ***, and it is resolved because of that, not because of Snapfish I thank the Revdex.com for trying to resolve this for me I will never do business with SNAPFISH again You can close this complaint, but not because Snapfish responded appropriately!
Thank you
Regards,
*** ***

I am completely appalled about how snapfish customer service dealt with my call and issue I have never felt so frustrated and insulted I spent over hours on the phone and was told completely different stories about why part of my order didn't arrive They continued to change their story once I gave evidence on why it could not be true The customer service manager was also silent half the time and seemed to be waiting it out and hoping that I would hang up the phone I had to ask multiple times if he was still on the line I paid for a very large order and even more money on rush shipping At one point the manager encouraged me to just wait and see what happensMy issue was in no way resolved and I will definitely be encouraging family and friends to order their pictures elsewhere

From: Date: Sun, Jan 24, at 7:AMSubject: Complaint # ***To: Revdex.com
Thank you for letting me know what steps have been made with my complaintI am emailing you to let you know that the order was finally received on December 24thI would still like to make my complaint known however since this was a very frustrating process. Thank you so much.*** ***

I ordered a Christmas card product from Snapfish online on November 30. The website promised that even the slowest shipping would have my item to me by Dec 12. It was delivered on Dec 22. Snapfish customer support, once I finally got through to them, promised to upgrade the shipping speed, but did not do so. I asked them for a refund as the product was no longer useful to me, and they declined, offering me a partial shipping refund only. Their online support is also quite difficult to work with, requiring extremely long wait times (I was in a chat queue of > 400 people on multiple occasions).

From: [redacted]
font-family: arial, sans-serif;"><[redacted]@[redacted].com>Date: Mon, Jan 4, 2016 at 8:13 AMSubject: RESOLUTION OF COMPLAINTTo: [email protected]
Please note that the following complaint:Complaint ID: [redacted]     Complaint Type: Business Complaint     Date Filed: 12/18/2015 2:39 PM
Has been successfully resolved.  Please update your records accordingly.
Thank you kindly,
[redacted]

Hello, 
Please reopen the complaint, and include the customer info so I can reach out to them. I thought I had responded to all of these complaints, but these are forwarded to me from a different person (I am not the email address on the account) so I cannot see if there are...

complaints I have missed.
Thank you, 
Taylor

To whom it may concern-After...

my complaints do [redacted] dispute to the company I was finally contacted by their [redacted] manager and received a full refund amount.They are still false advertising about shipping which needs to be addressed.Thank you.[redacted]Sent from my [redacted]

From: <
204);">[redacted].com>Date: Wed, Dec 30, 2015 at 8:56 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [email protected] do not see a way to message you on the website. Snapfish AKA District Photo did print the calendar. My mother received it today. It is not as high a quality as in past years when Snapfish was owned by [redacted]. For example, the photos are not as sharp and the hole to hang the calendar was punched at the edge of the pages so it is an open circle not a hole to hang  the calendar from. It does appear that Snapfish did process a refund for the calendar. This took multiple conversations with their customer service department and three calendar orders. The calendar should have been received in time for Christmas. From checking social media, this debacle was repeated on many orders placed with Snapfish this year. Thank you for your help![redacted]