Thank you for your email regarding *** ***.Our records indicate the customer ordered issues, for $(US), via the internet. The order came from ***.Forbes does not offer free copies, rather we promote trial subscriptions. I have cancelled this
subscription. Should *** receive one more payment effort, he may disregard it.Thank you again. Andrea S*Fulfillment Manager
Thank you for your letter regarding *** ***s trial subscription to Forbes Magazine. Our records indicate *** *** cancelled his subscription yesterday, 4/**/16.This matter is resolved. Should he receive one additional invoice, he should disregard it.Thank you again. Andrea S*Fulfillment Manager
Thank you for forwarding the complaoint from *** ***.Our records indicate *** *** ordered issues for $on June **, 2016. The subscription began service with the July *** issue and was set to expire with the January **, issue. We deliver two issues before payment is
received. Service is then suspended, until payment is received. I've looked at *** ***'s original order document, on which he cleared checked "Bill Me Later."The subscription was cancelled on 10/*/16. He should disregard an additional invoice effort. Thank you again. Andrea S*Fulfillment Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I never did receive those issues They had promised to have an issue delivered by September *** along with back issues that were missed This was only after my girlfriend said she was going to put in a *** challengeThose issues didn't come and still have yet to come.Keep in mind that was after receiving a promise from another representative at a much earlier date that issues were on their way immediately (those never came either).Warning to all subscribers - Forbes as a published magazine is very good, but it is far better to get an occasional issue from the newsstands instead of a subscription in which the customer service is beyond atrocious
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved on the conditions that the subscription that I did not request has in fact been cancelled and that I will also no longer receive bills or harassing letters via postal mail and/or email
Sincerely,
*** ***
Our records indicate *** *** ordered through a third party subscription agent, ** ***, on 2/**/and again on 5/**/15. Since they are an independent third party, any refund would need to come directly through them. *** *** also ordered via the internet, on
4/**/14. This order was cancelled on 11/**/14. There is no refund due, as the subscription was not paid for.I will contact the *** *** and instruct them to cease payment attempts.Thank you very much.Andrea S*Fulfillment Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I also would like this to be off of my credit.
Sincerely,
[redacted]
Thank you for your letter regarding compliant ID [redacted]. Our records indicate [redacted] ordered 12 issues, for $10, on April **, 2016. This order was placed via the internet from email address [redacted]. Our records further indicate the subscription was...
cancelled yesterday, 5/**/16. The May [redacted] issue is the last issue he will receive. [redacted] should disregard it should he receive one additional invoice. Thank you again. Andrea S[redacted]Fulfillment Manager
Thank you for your email with regard to [redacted], #[redacted]. Our records indicate we received a change of address, from [redacted] on August **, 2016. During that same call, our customer service department extended his subscription four issues and processed the request to send...
four back issues. Thank you again. Andrea S[redacted]Fulfillment Manager
Thank you for the opportunity to be of service. Our records indicate third party subscription agent Subco submitted a subscription order, for [redacted], on 7/**/17. The term and price was 18 issues for $44.95. We suspended delivery of the magazine following [redacted]'s call on...
11/*/17. The last issue he'll receive is December. While we have suspended delivery, the order must be cancelled directly with Subco. They can be reached at ###-###-####.
Thank you for your email regarding [redacted]. Our records indicate the following four back issues were shipped from our Des Moines, IA facility on 8/**/16; 5/**, 6/**, 7/** and 8/**. We are reshipping those issues, today, from our corporate office in New Jersey. They will be sent to the address on the complaint.We received change-of-address notifications on 2/**/16, 7/**/16 and 8/**/16, which undoubtedly impacted delivery of the magazine. Thank you again. Andrea S[redacted]Fulfillment Manager
Thank you for your letter regarding Mr. Warren Waters, complaint # [redacted]. We received an online order, for 26 issues at $29.99, on 11/**/15. This order has been cancelled. [redacted] should disregard it, shoud he receive one subsequent invoice.Thank you again.Andrea...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Please note that the back issues were only received AFTER the complaint was filed with Revdex.com. I appreciate your help in this matter.
[redacted]
[redacted]
Thank you for your email regarding *** ***.Our records indicate the customer ordered issues, for $(US), via the internet. The order came from ***.Forbes does not offer free copies, rather we promote trial subscriptions. I have cancelled this
*Fulfillment Manager
subscription. Should *** receive one more payment effort, he may disregard it.Thank you again. Andrea S
Thank you for your letter regarding *** ***s trial subscription to Forbes Magazine. Our records indicate *** *** cancelled his subscription yesterday, 4/**/16.This matter is resolved. Should he receive one additional invoice, he should disregard it.Thank you again. Andrea
*Fulfillment Manager
S
Thank you for forwarding the complaoint from *** ***.Our records indicate *** *** ordered issues for $on June **, 2016. The subscription began service with the July *** issue and was set to expire with the January **, issue. We deliver two issues before payment is
*Fulfillment Manager
received. Service is then suspended, until payment is received. I've looked at *** ***'s original order document, on which he cleared checked "Bill Me Later."The subscription was cancelled on 10/*/16. He should disregard an additional invoice effort. Thank you again. Andrea S
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I never did receive those issues They had promised to have an issue delivered by September *** along with back issues that were missed This was only after my girlfriend said she was going to put in a *** challengeThose issues didn't come and still have yet to come.Keep in mind that was after receiving a promise from another representative at a much earlier date that issues were on their way immediately (those never came either).Warning to all subscribers - Forbes as a published magazine is very good, but it is far better to get an occasional issue from the newsstands instead of a subscription in which the customer service is beyond atrocious
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved on the conditions that the subscription that I did not request has in fact been cancelled and that I will also no longer receive bills or harassing letters via postal mail and/or email
Sincerely,
*** ***
Our records indicate *** *** ordered through a third party subscription agent, ** ***, on 2/**/and again on 5/**/15. Since they are an independent third party, any refund would need to come directly through them. *** *** also ordered via the internet, on
*Fulfillment Manager
4/**/14. This order was cancelled on 11/**/14. There is no refund due, as the subscription was not paid for.I will contact the *** *** and instruct them to cease payment attempts.Thank you very much.Andrea S
Per a phone call from the company, they stated that everything has been resolved
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I also would like this to be off of my credit.
Sincerely,
[redacted]
Thank you for your letter regarding compliant ID [redacted]. Our records indicate [redacted] ordered 12 issues, for $10, on April **, 2016. This order was placed via the internet from email address [redacted]. Our records further indicate the subscription was...
cancelled yesterday, 5/**/16. The May [redacted] issue is the last issue he will receive. [redacted] should disregard it should he receive one additional invoice. Thank you again. Andrea S[redacted]Fulfillment Manager
Thank you for your email with regard to [redacted], #[redacted]. Our records indicate we received a change of address, from [redacted] on August **, 2016. During that same call, our customer service department extended his subscription four issues and processed the request to send...
four back issues. Thank you again. Andrea S[redacted]Fulfillment Manager
Thank you for the opportunity to be of service. Our records indicate third party subscription agent Subco submitted a subscription order, for [redacted], on 7/**/17. The term and price was 18 issues for $44.95. We suspended delivery of the magazine following [redacted]'s call on...
11/*/17. The last issue he'll receive is December. While we have suspended delivery, the order must be cancelled directly with Subco. They can be reached at ###-###-####.
Thank you for your email regarding [redacted]. Our records indicate the following four back issues were shipped from our Des Moines, IA facility on 8/**/16; 5/**, 6/**, 7/** and 8/**. We are reshipping those issues, today, from our corporate office in New Jersey. They will be sent to the address on the complaint.We received change-of-address notifications on 2/**/16, 7/**/16 and 8/**/16, which undoubtedly impacted delivery of the magazine. Thank you again. Andrea S[redacted]Fulfillment Manager
Thank you for your letter regarding Mr. Warren Waters, complaint # [redacted]. We received an online order, for 26 issues at $29.99, on 11/**/15. This order has been cancelled. [redacted] should disregard it, shoud he receive one subsequent invoice.Thank you again.Andrea...
S[redacted]Fulfillment Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Please note that the back issues were only received AFTER the complaint was filed with Revdex.com. I appreciate your help in this matter.
[redacted]
[redacted]