Ms. [redacted] ordered our Cambodian Curly hair. The lengths that she wanted had to be ordered from our main supplier. I had previously spoke with Ms. [redacted], when we talked on the phone the customer stated that she wanted to return the hair because she did not like the texture of the hair because she...
compared it to a purchased she made with a different supplier. I explained to the customer that not everyone orders from the same vendor so therefore everyone's hair is not the same. We sent her what she ordered on our website. I also explained to her that we don't exchange or refund hair because of sanitary purposes. The customer was sent the exact lengths that she ordered.
Ms. [redacted] ordered our Cambodian Curly hair. The lengths that she wanted had to be ordered from our main supplier. I had previously spoke with Ms. [redacted], when we talked on the phone the customer stated that she wanted to return the hair because she did not like the texture of the hair because she...
compared it to a purchased she made with a different supplier. I explained to the customer that not everyone orders from the same vendor so therefore everyone's hair is not the same. We sent her what she ordered on our website. I also explained to her that we don't exchange or refund hair because of sanitary purposes. The customer was sent the exact lengths that she ordered.