DivCo

Here is my final response for this customer: Unfortunately, after extensive efforts and communication, it appears as though we will not be able to reach a vehicle trade difference amount resolution with this customer As a final offer to this customer, Breakaway Honda will: Purchase the car back from the customer for the amount of the sale price, less $ This offer will be extended until Monday, June 19th, 2017, pm This offer is pending vehicle inspection All previous offers, in writing, verbally, assumed or implied for this customer, including “all vehicle trade options" are now fully rescinded In the event the customer accepts this final offer, we request the customer contact us and schedule an appointment so that we can have all paperwork prepared in order to reduce the time necessary to complete the repurchase transaction As a further condition of this offer, customer will agree to not conduct any future business with Breakaway Honda, in any department, included but not limited to: Automotive Sales, Service, parts or Collision Center

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Whether or not the vehicle is still owned or not is completely irrelevant The fact remains that I was not informed of the real condition of the vehicle at the time of purchase I would have had no reason to personally run a CarFax report on the vehicle after purchase, considering the dealerships explanation of what it means to purchase a "Certified Pre-Owned Vehicle" If given the opportunity and an honest assessment of the vehicle by the dealership, this wouldn't have been an issue and I would have selected a different vehicle The fact remains that I have documentation that says something completely different than what I have been told over the phone and during time of purchase I was told I signed a "Budget Used Vehicle" document I have that document, but it isn't signed and was filled out by someone else I was told it wasn't a Certified Pre-Owned Vehicle after the fact I have a CPO warranty card and letter of warranty from the manufacturer saying otherwise I have requested to speak with the general manager My requests have been ignored and unanswered I was told there was no warranty on the vehicle and it was sold "As-Is" I have a window sticker that says "Warranty" I had a long relationship with Breakaway Honda I do no longer The worst part is....the dealership doesn't care.Consumers and potential automobile shoppers can make their own decisions about whether or not they want to do business with Breakaway Honda It is my intent that they are informed of how this dealership operates and what expectations you should have going in I learned the hard way that history and relationship means nothing there and putting my trust in them that they would "steer me right" led to an old industry term called a "slam dunk" They took advantage of my trust and used it to move a quick sale without regards to potentially destroying a year family relationship No...I am not satisfied with the response from the dealership It is almost as condescending as they have been with me over the phone If the Revdex.com needs copies of my documentation, I would be happy to provide it Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint Some additional incentives should have been offeredThe fact that more was paid than originally quoted is irrelevant to me as a consumer, it is the result of the error the business madeCan we receive some coupons for free services offered by the business? Regards, [redacted]