Diver Chevrolet

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Good afternoon and Thank you for the valuable service the Revdex.com of DE provides businesses and consumers to equitably settle their disputesMs [redacted] dropped her vehicle off for service on Monday evening for work to be completed TuesdayShe requested that headlamp parts she provided to us be installed that required a partial fascia (bumper cover) removalThe work was completed at the price quotedShe paid for and She left the Service Reception area but returned quickly to let us know that the headlamps were different colorsOur Service Consultant [redacted] reminded her that we simply were installing the parts she providedWe would be happy to replace the headlamps but there would be an additional labor charge to perform a second removal of the fasciaMs [redacted] was not happy with this information and leftSince that time she has posted her frustrations on several social media sites including Facebook Google+ and YelpI personally posted a response to her Facebook post, apologizing for the issues that have not been addressed to her satisfaction and offering my personal assistance in resolving her concernsHer Service Consultant [redacted] has made the same offerAt this point we are waiting to hear back from Ms [redacted] with the hope of resolving her disputeShe has ***'s contact information and I am including mine below[redacted]

2/20/ RE Complaint ID [redacted] Thank you in advance of the Revdex.com's efforts to mediate this disputeWe recognize [redacted] ***'s frustration at not being able to buy a Suburban for $4,a figure that was inadvertently and incorrectly posted on our Dealership website and several 3rd party sites that we partner withThe proper Listing price of the Suburban was $41,000, a figure that [redacted] was apprised of from his first inquiry on February 19th by one of our internet Sales Managers, [redacted] We are confident that the disclaimers on the sites [redacted] accessed to gain his information are clear that the information posted can change at any time and cannot to constituted as an agreement of saleAt no point in any of the e-mails that were exchanged was there any agreement to sell the vehicle at the listed priceCopies of those e-mails are available to you if neededWe have included how the vehicle is now listed at the correct priceIronically, the incorrect price is still posted on one 3rd Party site (True Car) even as the corrected sale price was broadcasted hours ago and is correct on all other sites that we know of We have already apologized to [redacted] for the clerical posting error that has lead to his frustrationThere was no misleading sales tactic attempted here, simply a human input errorIt is not the first time that this type of situation has occurred nor will it be the lastIn previous instances where a significantly below market price was posted, customers have inquired but have understood the mistake, several with the comment that they knew something must be wrong as the price was too good to be trueBottom line was they understood that honest mistakes do happenWe hope that as all parties have additional time to evaluate the situation objectively, all will come to the same conclusion in this matter As a longstanding appreciative member of the Revdex.com, Diver Chevrolet is proud to have earned an A+ rating for the way that we conduct our business and the manner in which we handle disputesWe welcome the opportunity to sell [redacted] this vehicle or any other that he has interest in and he is willing to pay market value for Thank you again for the valuable service you and the Revdex.com providesWe will continue to work with you to address the concerns of people like [redacted] in a fair & equitable mannerLet us know what additional information you require to bring closure to this complaint Respectfully submitted, [redacted]

Ms [redacted] The Revdex.com of Delaware Dear [redacted] As a long standing member of your organization, thank you in advance for the service the Revdex.com provides in the disputes that arise for every business over the course of the thousands of transactions we conduct each yearMr [redacted] “night dropped” his vehicle at our Dealership sometime over the weekend of March 7th & 8thHe left an extensive list of notes, explaining that he ordinarily works on his car himself, was currently injured and unable to work and asked that we contact him by phone the next day, leaving us his mobile phone numberHe was contacted directly on Monday March 9th by our Senior Service Consultant Jeff [redacted] regarding the concerns that lead him to bring the vehicle to usMr [redacted] expressed to Mr [redacted] the possible pitfalls associated with us working on the vehicle initially including the age, mileage and the prior repairs done to the vehicle without the proper resources or trainingMr [redacted] granted authorization to Mr [redacted] for an initial inspection at the cost of $Mr [redacted] kept Mr [redacted] advised of all ensuing charges at every stage of the repairs including a crank sensor replacement described as a starting point that Mr [redacted] agreed to and the replacement of an aftermarket ignition module (that could have been a part of the problem) that he declinedWe are sorry that Mr [redacted] ’s vehicle is not running properly and are willing to continue to work with him to get his car running properlyWe will continue to provide him with a frank assessment of what he can expect to spend along the wayThanks again for providing the means of communication that will ultimately lead to the settlement of this concernPlease let us know what the next step will be to accomplish an amicable solutionRespectfully Submitted, [redacted]

*** *** ** ***
*** *** ***
** *** *** ***
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*** ***
We appreciate the role and efforts of the Revdex.com to resolve the concerns of customers in a fair and equitable mannerI have notified our Used Vehicle Manager Doug Diver
as well as our Service Director *** *** of *** ***s complaints and expectationsAs a long standing member of the Revdex.com, we take every one of our customer's concerns seriously and whenever possible do what we can to resolve their issues before they feel compelled to engage the Revdex.com to mediate
The Cobalt (VIN# 1G1AL18H897130620) that *** *** purchased was inspected by our Service Department on November 21st, At that time, we performed the normal reconditioning process that included Oil & Filter Change, Replacement of the Front Brake pads & Rotors as well as replacement of wiper bladesThe vehicle including the clutch passed inspection and was operating normallyThe vehicle was sold to *** *** on January 16th, with 31,miles on the odometer
The vehicle was towed to us on January 22nd, with 31,miles and no clutch and what has been described as an intense smell of burnt clutch by *** *** who added that the clutch "appeared to be very hot"We also checked the hydraulics of the clutch which seemed to be fineThere was no movement in any gearClutches are considered a wear item and without factory defect are not covered by a new vehicle factory warranty, let alone a Used vehicle with over 31,miles. The body of evidence suggests that *** *** through inexperience or abuse caused the clutch to fail and is responsible for the repairs that he chose to have completed elsewhere
Diver Chevrolet as an act of good faith has already paid the initial tow charge and diagnostic chargesWe are certainly interested in any further suggestions as to how the situation can be resolved but clearly do not feel we are responsible for the repair nor do we feel that the information provided by the mechanic who replaced the clutch conclusively assigns blame to our DealershipWe look forward to your findings and will respect whatever decision you reach to settle this complaint
Very truly yours,
*** ** ***
***
*** *** * *** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Ms*** *** OR TO WHOM IT MAY CONCERN
The Revdex.com of Delaware
I AM RESPONDING TO THE COMPLAINT AND UPDATING YOU AS TO WHAT IS MY DISPOSITION WITH THE COMPLAINT I FILED AGAINST DIVER’S CHEVROLETI WANTED TO CLARIFY I HAVE A CHEVROLET CAMARO NOT A 1995, IN OBVIOUSNESS, I INADVERTENTLY HIT THE KEY AN NOT THE 8-KEY ON MY COMPUTERI HAVE BEEN WORKING A LOT OF HOURS BETWEEN 1: PM AND UNTIL CLOSE (APPROX 12:TO 12:AM MONDAY THROUGH FRIDAYS)
I HAVE CONTACTED MY BANK (M&T) LAST WEEK AND ADVISED THEM OF THIS ENTIRE MATTER, AND THE TRANSACTION THAT WAS PLACED ON MY DEBIT-VISA CARD WAS PUT INTO DISPUTEI’M JUST RECEIVING SOME OF M&T’S DISPUTE DOCUMENTSAND THEY HAVE CREDITED MY BANK ACCOUNT IN THE AMOUNT OF $ 475.00, WHICH WAS ORIGINALLY PAID TO DIVER’S. THE BANK IS HOLDING THE AMOUNT IN ESCROW, UNTIL THIS MATTER CAN BE REMEDIED IN SOME MUTUAL MANNERIN THIS WAY, MY RIGHTS AS A CONSUMER AND CUSTOMER OF THE BANK, ARE BEST PROTECTED FOR ALL PARTIES INTERESTS
MY VEHICLE IS AT AN UNDISCLOSED ACCREDITED ASE MECHANIC SHOP, AND IS BEING RE-DIAGNOSED, AND I SHOULD BE HEARING THE STATUS OF THEIR POSITION, AS SOON AS THEY POSSIBLY CANE BE SURE. IT NEEDS TO BE CLARIFIED BY THE CURRENT SHOP THAT IT IS LOCATED AT TODAY, AS TO WHAT THEY’RE FINDING ARE
THE REFERENCES THAT ARE IN DIVER CHEVROLET’S LETTER TO YOU, HAVE FLAWS IN IT, AND I DON’T ENTIRELY AGREE WITH THE SAMETHE
$ WAS FOR A DIAGNOSTIC TEST NOT FOR JUST AN INSPECTION BY THE SERVICE MANAGER AND OR A MECHANIC. THE “CRANK-SENSOR-REPLACEMENT”, WAS DISCUSSED WITH ME, AND I WAS ADVISED THAT (THAT WAS THE PROBLEM) AND MY VEHICLE WOULD BE OPERATIONAL. THEREAFTER DIVER’S PART THAT THEY INSTALL FAILED TO CORRECT ANYTHING WHATSOEVERAT THAT JUNCTURE IT WAS A WAIT AND SEE WHAT’S WRONG NEXT AND DIVER’S COULD NOT PROPERLY DIAGNOSE AND OR REMEDY THE SITUATION WITH RESPECT TO MY VEHICLE BEING ABLE TO BE FUNCTIONAL, NOT HAVING TO LITERALLY TOW IT FROM THERE AND ARRANGE TO HAVE IT PLACED INTO ANOTHER FACILITY AS I REFERENCED
THE VERY FACT THAT DIVER’S A CHEVROLET DEALERSHIP, THAT SELLS AND REPAIRS THE VEHICLES AS MANUFACTURE’S OF MY CAR, COMPLETELY BAFFLES ME AS TO WHY? THEY WOULD HAVE RESTRICTION ON AGES OF THE SAMETHAT’S COMPLETELY CONTROVERSIAL, AND FURTHER SHOULD PLACE A SIGN ON THEIR BUSINESS THAT STATES’ WE ONLY SERVICE CERTAIN YEARS, MAKES AND OR MODELS OF CHEVROLET OR OF ANY OTHER VEHICLE’S WHICH THEY REPRESENT.
DUE TO THE PARTS SWITCHING AROUND FROM THE “CRANK-SENSOR” THEN TO A IGNITION MODULE, IN FACT I DECLINED, BASED ON THE FACT THAT; IT MAY OR MAY NOT HAVE CORRECTED THE SITUATION WITH MY CHEVY CAMARO. THERE WAS NOT DIAGNOSIS THAT WOULD INDICATE THAT ANY IGNITION MODULE WOULD CORRECT THE CAR TO BE OPERATIONALIF THAT WERE AT ALL THE TRUE CASE, THEN IT WOULD HAVE NOT NEEDED A “CRANK-SENSOR”
FINALLY IN CLOSING I’M DISPUTING THIS MATTER, DUE TO THE ERRONEOUS VERBAL COMMENTS, WHICH BARLEY MERIT ANY FORM OF TRUE RESPONSE TO DIVERBECAUSE I HAVE ABSOLUTELY NO MECHANICAL CONFIDENCE IN THEIR ABILITY TO PROPERLY DIAGNOSE AND OR REPAIR, CORRECT AND REMEDY THE RIGHT PARTS AND ECT…TO MAKE MY VEHICLE OPERATIONAL TO ANY EXTENT, ESPECIALLY DRIVING OR HAVING IT RUNAGAIN, I HAD TO PAY THE TOW TRUCK COMPANY MORE MONEY TO HAVE IT TOWED, AND AGAIN, I’M AWAITING THE DISPOSITION OF THE NATURE OF THE ACTUAL PROBLEM WITH A FULL REPAIR TO HAVE IT OPERATIONAL, AT MINIMAL. I’M NOT TRYING TO GET OVER ON ANY ONE, I JUST WANT TO DO THE RIGHT THINGSTHEREFORE, AS I MENTIONED THEY CAN HAVE THE $ 139.90, WHICH AGAIN WAS FOR DIAGNOSTIC TESTSHOWEVER, I’M NOT WILLING TO CONCEDE WITH RESPECT TO THE PART(S) AND OR LABOR FOR THE “CRANK-SENSOR”
IF THEY ARE IN ANY FORM OF AGREEMENT TO THIS, THUS, I CAN CALL MY BANK AND OR HAVE THE DE Revdex.com ASSIST IN ME PAYING THAT AMOUNT TO DIVERS
THANK YOU IN ADVANCE FOR YOUR CONSIDERATION AND FOR MEDIATING AND ASSISTING ME IN THIS NIGHTMAREYOU MAY E-MAIL ME WITH A RESPONSE OR SIMPLY CALL AT ***
CORDIALLY
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*** *** ***Revdex.com of DEThank you for forwarding Mr***'s responseWe appreciate his frustration but feel strongly that he was clearly advised of the concerns we had before any work was authorized by him as to the chances for success*** ***, Our Technician who worked on Mr***'s car is one of most experienced Senior Technicians and was very well qualified to perform the work that was recommendedI have no reservations at all that the work was done properly and that as we previously explained, we were taking the work step by step so as to not create any unneeded expense. As Mr*** acknowledges, he did authorize the Full $and chose not to have any additional work completedWe feel our offer of continuing the path recommended to Mr*** in attempting to remedy his concerns was proper and we expect to receive full payment for the work completed thus farIf he chooses not to work with us going forward, we will make all information on what we have found so far available to whom ever Mr*** works with in the future.Respectfully submitted,*** ** ***
***
*** ***

Thank you for informing us of Ms. [redacted]'s concerns. We feel badly that she was put in a position of questioning who was driving a vehicle she had traded in several days prior, how it was being used or why the vehicle was still in her name. I will attempt to answer clearly as I can. As stated...

in the complaint, Ms. [redacted] purchased a new vehicle from our company on March 25th, 2017, assigning the trade and title to Diver Chevrolet. According to her Sales Consultant [redacted], the transaction went very well, Ms. [redacted] seeming to be very Happy. In the State of Delaware, the Tags assigned to a vehicle by DMV stay with the vehicle unless the customer requests the tags to be retained. In this case, the tags stayed with the vehicle. As a matter of policy, Trade-ins that have tags with time remaining are removed from the vehicle and then re-attached under the Delaware Temporary tag when re-sold. In this instance, Ms. [redacted]'s tag was apparently not removed. On Friday March 31st, the GMC that was in Diver Chevrolet possession was operated by a Diver employee who elected to place the Delaware Dealer Tag on Dash board inside the vehicle rather than using the License Plate space on the rear of the vehicle, causing the EZ pass Violation that was mistakenly sent to Ms. [redacted]. The GMC was sold the next day, April 1st, 2017 with the Title application for the New Owners currently being processed. When Ms. [redacted] received the ticket on April 14th, she was justifiably concerned, driving to the Dealership and discussing the matter with one of Our Sales Managers Andrew Rash. Mr. Rash was mistakenly told by an Used Car employee that the vehicle had already been sold and that they T-tag should have been on the vehicle, a misstatement he also made to me when he passed along Ms. [redacted]'s concerns. I personally spoke to Ms. [redacted] later that evening approximately 5:30 pm after our office staff, those capable of providing me additional information, had left for the weekend. I apologized, assured her that Diver Chevrolet would be responsible for this ticket (already paid) and any other tickets resulting from when the vehicle was in our possession. I committed to providing her with additional information as soon as I could determine what had occurred. At this time, having concluded a thorough internal review of what had transpired between the time Ms. [redacted] traded the vehicle in and the Ticket was issued, we can state confidently that the vehicle was in our possession, the use was business related and that the Dealer Tag not being visible on the back of the vehicle has caused a great deal of frustration for Ms. [redacted] for which we are truly sorry and hope it will not impact her dealings with Ms. [redacted] her Sales Consultant of cause any loss in confidence that we will not be competently able to take care of her service needs. We value the Revdex.com's suggestions on what we can do to assure Ms. [redacted] of our commitment to her now and in the future.Respectfully Submitted,[redacted]PresidentDiver Chevrolet

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have all lost confidence in the dealership. No one seemed genuinely empathetic. Yes, I spoke with Mr [redacted] and his words were he was "tired". I realize it was after business hour, but that is no way to speak to any customer especially one who has previously bought a vehicle. The fact that you have an employee that would disregard proper procedure and put a customer in jeopardy adds to my lack in confidence in the dealership. First the employee knowingly did not follow protocol  and drove the vehicle without affixing a dealers tag. Second the employee intentionally did not stop to pay a toll. Because the vehicle was still registered to me and the employee made no effort to follow protocol nor follow the law their actions could be considered identity theft. Yes, the ticket may have been paid but I have had to take time from my days to file complaints and go to the dealership as well as the motor vehicle department. No one can guarantee that nothing else illegal was done in the vehicle. This is a very uncomfortable position I am in and an apology a week later is not enough.  
Regards,
[redacted]

Good afternoon and Thank you for the valuable service the Revdex.com of DE provides businesses and consumers to equitably settle their disputes.
Ms. [redacted] dropped her vehicle off for service on Monday evening for work to be completed Tuesday. She requested that headlamp parts she provided to us...

be installed that required a partial fascia (bumper cover) removal. The work was completed at the price quoted. She paid for and She left the Service Reception area but returned quickly to let us know that the headlamps were different colors. Our Service Consultant [redacted] reminded her that we simply were installing the parts she provided. We would be happy to replace the headlamps but there would be an additional labor charge to perform a second removal of the fascia. Ms [redacted] was not happy with this information and left. Since that time she has posted her frustrations on several social media sites including Facebook Google+ and Yelp. I personally posted a response to her Facebook post, apologizing for the issues that have not been addressed to her satisfaction and offering my personal assistance in resolving her concerns. Her Service Consultant [redacted] has made the same offer. At this point we are waiting to hear back from Ms [redacted] with the hope of resolving her dispute. She has [redacted]'s contact information and I am including mine below.[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Ms. [redacted] The Revdex.com of Delaware   Dear [redacted] As a long standing member of your organization, thank you in advance for the service the Revdex.com provides in the disputes that arise...

for every business over the course of the thousands of transactions we conduct each year. Mr. [redacted]  “night dropped” his vehicle at our Dealership sometime over the weekend of March 7th & 8th. He left an extensive list of notes, explaining that he ordinarily works on his car himself, was currently injured and unable to work and asked that we contact him by phone the next day, leaving us his mobile phone number. He was contacted directly on Monday March 9th by our Senior Service Consultant Jeff [redacted] regarding the concerns that lead him to bring the vehicle to us. Mr. [redacted] expressed to Mr. [redacted] the possible pitfalls associated with us working on the vehicle initially including the age, mileage and the prior repairs done to the vehicle without the proper resources or training. Mr. [redacted] granted authorization to  Mr. [redacted] for an initial inspection at the cost of $139.90. Mr. [redacted] kept Mr. [redacted] advised of all ensuing charges at every stage of the repairs including a crank sensor replacement described as a starting point that Mr. [redacted] agreed to and the replacement of an aftermarket ignition module (that could have been a part of the problem)  that he declined. We are sorry that Mr. [redacted]’s vehicle is not running properly and are willing to continue to work with him to get his car running properly. We will continue to provide him with a frank assessment of what he can expect to spend along the way. Thanks again for providing the means of communication that will ultimately lead to the settlement of this concern. Please let us know what the next step will be to accomplish an amicable solution. Respectfully Submitted,   [redacted]

Good afternoon and Thank you for the valuable service the Revdex.com of DE provides businesses and consumers to equitably settle their disputes.Ms. [redacted] dropped her vehicle off for service on Monday evening for work to be completed Tuesday. She requested that headlamp parts she provided to us be...

installed that required a partial fascia (bumper cover) removal. The work was completed at the price quoted. She paid for and She left the Service Reception area but returned quickly to let us know that the headlamps were different colors. Our Service Consultant [redacted] reminded her that we simply were installing the parts she provided. We would be happy to replace the headlamps but there would be an additional labor charge to perform a second removal of the fascia. Ms [redacted] was not happy with this information and left. Since that time she has posted her frustrations on several social media sites including Facebook Google+ and Yelp. I personally posted a response to her Facebook post, apologizing for the issues that have not been addressed to her satisfaction and offering my personal assistance in resolving her concerns. Her Service Consultant [redacted] has made the same offer. At this point we are waiting to hear back from Ms [redacted] with the hope of resolving her dispute. She has [redacted]'s contact information and I am including mine below.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

2/20/14
RE Complaint ID [redacted]
Thank you in advance of the Revdex.com's efforts to mediate this dispute. We recognize [redacted]'s frustration at not being able to buy a 2013 Suburban for $4,100 a figure that was inadvertently and...

incorrectly posted on our Dealership website and several 3rd party sites that we partner with. The proper Listing price of the Suburban was $41,000, a figure that [redacted] was apprised of from his first inquiry on February 19th by one of our internet Sales Managers, [redacted]. We are confident that the disclaimers on the sites [redacted] accessed to gain his information are clear that the information posted can change at any time and cannot to constituted as an agreement of sale. At no point in any of the e-mails that were exchanged was there any agreement to sell the vehicle at the listed price. Copies of those e-mails are available to you if needed. We have included how the vehicle is now listed at the correct price. Ironically, the incorrect price is still posted on one 3rd Party site (True Car) even as the corrected sale price was broadcasted hours ago and is correct on all other sites that we know of.  We have already apologized to [redacted] for the clerical posting error that has lead to his frustration. There was no misleading sales tactic attempted here, simply a human input error. It is not the first time that this type of situation has occurred nor will it be the last. In previous instances where a significantly below market price was posted, customers have inquired but have understood the mistake, several with the comment that they knew something must be wrong as the price was too good to be true. Bottom line was they understood that honest mistakes do happen. We hope that as all parties have additional time to evaluate the situation objectively, all will come to the same conclusion in this matter.
As a longstanding appreciative member of the Revdex.com, Diver Chevrolet is proud to have earned an A+ rating for the way that we conduct our business and the manner in which we handle disputes. We welcome the opportunity to sell [redacted] this vehicle or any other that he has interest in and he is willing to pay market value for.
Thank you again for the valuable service you and the Revdex.com provides. We will continue to work with you to address the concerns of people like [redacted] in a fair & equitable manner. Let us know what additional information you require to bring closure to this complaint.
Respectfully submitted,
[redacted]

[redacted]Revdex.com of Delaware[redacted]Thank you as always for your assistance in settling the infrequent issues involving Diver Chevrolet that become matters crossing your desk. We are very proud of the A+ Rating we have earned with the Revdex.com,always striving to resolve...

the complaints quickly and fairly for all parties.Mr. [redacted] has every right to be concerned about the delay in receiving his tags. His Sales Consultant [redacted] has had some problems in contacting Mr. [redacted] as he travels extensively. We have also had problems with the 3rd party administrator we employ to handle out of State title work, issues that we have finally resolved this week. Our Title Clerk Andrea Rash has reached out to Mr. [redacted] today to apologize for the delays and to update him on when he will receive his title which should be no later than this Friday. Mr. [redacted] has our full attention on this matter and can be assured we value his business and are working diligently to resolve this situation.Very truly yours, [redacted]

Review: Diver Chevrolet had an advertised vehicle listed online. After I completed the purchase summary (No trade in, cash payment offered of full price) the dealership declared a typo on the listing of the price. Nowhere in their disclaimer(s) does it state they would not honor advertised price.Desired Settlement: I want to pay exactly as advertised and as my Purchase Summary indicates as per their site.

Business

Response:

2/20/14

RE Complaint ID [redacted]

Thank you in advance of the Revdex.com's efforts to mediate this dispute. We recognize [redacted]'s frustration at not being able to buy a 2013 Suburban for $4,100 a figure that was inadvertently and incorrectly posted on our Dealership website and several 3rd party sites that we partner with. The proper Listing price of the Suburban was $41,000, a figure that [redacted] was apprised of from his first inquiry on February 19th by one of our internet Sales Managers, [redacted]. We are confident that the disclaimers on the sites [redacted] accessed to gain his information are clear that the information posted can change at any time and cannot to constituted as an agreement of sale. At no point in any of the e-mails that were exchanged was there any agreement to sell the vehicle at the listed price. Copies of those e-mails are available to you if needed. We have included how the vehicle is now listed at the correct price. Ironically, the incorrect price is still posted on one 3rd Party site (True Car) even as the corrected sale price was broadcasted hours ago and is correct on all other sites that we know of. We have already apologized to [redacted] for the clerical posting error that has lead to his frustration. There was no misleading sales tactic attempted here, simply a human input error. It is not the first time that this type of situation has occurred nor will it be the last. In previous instances where a significantly below market price was posted, customers have inquired but have understood the mistake, several with the comment that they knew something must be wrong as the price was too good to be true. Bottom line was they understood that honest mistakes do happen. We hope that as all parties have additional time to evaluate the situation objectively, all will come to the same conclusion in this matter.

As a longstanding appreciative member of the Revdex.com, Diver Chevrolet is proud to have earned an A+ rating for the way that we conduct our business and the manner in which we handle disputes. We welcome the opportunity to sell [redacted] this vehicle or any other that he has interest in and he is willing to pay market value for.

Thank you again for the valuable service you and the Revdex.com provides. We will continue to work with you to address the concerns of people like [redacted] in a fair & equitable manner. Let us know what additional information you require to bring closure to this complaint.

Respectfully submitted,

Review: MY 1995 CHEVROLET CAMARO WAS TAKEN TO DIVER CHEVROLET APPROX A WEEK AGO. AFTER NOW BEING A WEEK OF SO, THE DEALERSHIP CAN NOT FIND OUT WHAT IS WRONG WITH MY VEHICLE. THEY HAVE REPLACED PARTS AND TACKED ON HEAVY LABOR TO DIAGNOSTIC FEES OF $ 475.00 THE CAR HAD TO BE REMOVED FROM THEIR DEALERSHIP'S SERVICE DEPT., DUE TO THE FACT THAT THEIR POSITION, IS THAT; THEY CAN ONLY REPLACE PARTS AT FULL SERVICE AND OR LABOR PARTS COSTS, WITHOUT THE VEHICLE ACTUALLY REQUIRING AND OR NEEDING SUCH PARTS. I'VE NOW SPENT OVER A WEEK AND $ 475.00 FOR ABSOLUTELY NOTING. MY CAR IN IMMOBILE, AND NOW I HAVE TO FIND ANOTHER ACCREDITED CHEVROLET DEALER\AUTHORIZED MECHANIC THAT CAN KNOW AND FIX WHAT IS WRONG. DIVER WILL NOT ASSIST ME ANY FURTHER IN THIS MATTER. THEIR POSITION IS CLEAR TO ME NOW AFTER WAITING FOR THE VEHICLE TO BE PROPERLY REPAIRED, HENCE, AFTER $ 475.00, I GET NOTHING, BUT LABOR, DIAGNOSTIC FEES AND A SENSOR THAT THEY CLAIMED WAS FOR THE CAR, BUT DOESN’T’ WORK AFTER THE INSTALLATION OF THAT PART, AND THEY HAVE NO UTTER CLUES AS TO WHAT IS ACTUALLY MECHANICALLY AND OR OTHERWISE WHAT TO DO, EXCEPT FOR CONTINUING TO DIAGNOSE AND PUT ADDITIONAL PARTS ON MY VEHICLE WITHOUT MY CONSENT OR MY AUTHORIZING THEM TO DO SO. I HAVE ONLY A CUSTOMER COPY OF MY ACTUAL RECEIPT STATING THE AMOUNT THAT WAS PAID TO THEM AND OTHER AREAS OF THE SAME INVOICE THAT ARE STANDARD. I’VE NEVER SIGNED TO ANY SUCH DOCUMENTS THAT I AM AWARE OF THAT WOULD, GRANT THEM TO HAVE GIVEN DIVER CHEVROLET “CARD-BLANCH”. THERE IS NO SUCH DOCUMENTS THAT I’M AWARE OF AUTHORIZING DIVER CHEVROLET TO DO ANY FORMS OF WORK, AND OR PRICING OR REPLACEMENT OF PARTS WITHOUT MY PERMISSION OR “PRIOR-KNOWLEDGE” TO DO SO.Desired Settlement: DIVER CHEVROLET SHOULD ONLY HAVE CHARGED ME AN INITIAL DIAGNOSTIC FEE (ONCE), THE SENSOR THEY HAVE STATED THEY REPLACED, I SHOULD NOT BE CHARGED FOR THAT PART(S) OR LABOR, IT WAS UNNECESSARY AND DID NOT FIX THE PROBLEM AT ALL WHATSOEVER. THE VEHICLE NEEDS TO BE RE-DIAGNOSED AND ANOTHER MECHANICAL FACILITY WILL HAVE TO DO WHAT DIVER CAN'T. TAKING TO ANOTHER CERTIFIED DEALER\MECHANIC WILL BE EXPENSIVE, AND I FEEL THIS IS "DOUBLE-DIPPING" INTO MY POCKET, WITHOUT REGARDS FOR MY FINANCIAL AND OR TRANSPORTATION INTEREST AT ALL. I WOULD APPRECIATE HAVING A REFUND OF WHAT I HAD TO PAY DIVER, AND STILL HAVE THE SAME PROBLEM ? CAN YOU PLEASE HELP ME THROUGH THIS NIGHTMARE ? [redacted]

Business

Response:

Ms. [redacted] The Revdex.com of Delaware Dear [redacted] As a long standing member of your organization, thank you in advance for the service the Revdex.com provides in the disputes that arise for every business over the course of the thousands of transactions we conduct each year. Mr. [redacted] “night dropped” his vehicle at our Dealership sometime over the weekend of March 7th & 8th. He left an extensive list of notes, explaining that he ordinarily works on his car himself, was currently injured and unable to work and asked that we contact him by phone the next day, leaving us his mobile phone number. He was contacted directly on Monday March 9th by our Senior Service Consultant Jeff [redacted] regarding the concerns that lead him to bring the vehicle to us. Mr. [redacted] expressed to Mr. [redacted] the possible pitfalls associated with us working on the vehicle initially including the age, mileage and the prior repairs done to the vehicle without the proper resources or training. Mr. [redacted] granted authorization to Mr. [redacted] for an initial inspection at the cost of $139.90. Mr. [redacted] kept Mr. [redacted] advised of all ensuing charges at every stage of the repairs including a crank sensor replacement described as a starting point that Mr. [redacted] agreed to and the replacement of an aftermarket ignition module (that could have been a part of the problem) that he declined. We are sorry that Mr. [redacted]’s vehicle is not running properly and are willing to continue to work with him to get his car running properly. We will continue to provide him with a frank assessment of what he can expect to spend along the way. Thanks again for providing the means of communication that will ultimately lead to the settlement of this concern. Please let us know what the next step will be to accomplish an amicable solution. Respectfully Submitted, [redacted]

Consumer

Response:

Review: I purchased a 2009 Chevrolet Cobalt on Jan. 17. On Jan. 20, the clutch on the car went. The car only had 31,000 miles on it. I had the car towed to the dealer thinking that they would take care of this problem. They assured me they do not put cars on their lot until they have been thoroughly inspected and they are free from defects.

When I contacted them once they had the car, they informed me that the problem was my fault and that I obviously did not know how to drive a stick shift. I informed them that this was the fourth stick shift car I owned and I know how to drive a stick. I have never had a clutch go. The were willing to fix it for $2,000 plus. They could not give me an exact estimate because they needed to fix the clutch first and then inspect the transmission for damage. The estimate could go up. I don't feel I should have had to pay for this repair since I only had the car for three days. They also were charging me for the tow.

They were not willing to offer any sort of assistance or "good will" regarding this repair. They did tell me I could trade it in on another car and roll over the cost of the repair into the new loan. I did not want to do that either since they could not give me a reasonable estimate. I feel they would have tried to add to the cost of the repair.

I had the car towed to another mechanic. The clutch was repaired for $1,043 (plus additional towing charges). The mechanic informed me that the clutch was in very bad condition. There was no way it was my fault. The dealer sold the car with a defective clutch. I do have the old clutch. I feel they should cover the repairs since they say they stand by their vehicles. They were very rude to me and treated me with a lack of respect. I was without a car for two weeks and had to rely on other people to get to and from work and school. I didn't expect to buy a car and have it break down a couple of days later. Especially when I purchase it from a dealer.Desired Settlement: I am seeking a refund for the expenses in the amount of $1,357. This includes the cost of the repair $1,043, and the towing charges. $169 and $145. I do have receipts for everything.

Business

Response:

[redacted]

We appreciate the role and efforts of the Revdex.com to resolve the concerns of customers in a fair and equitable manner. I have notified our Used Vehicle Manager Doug Diver as well as our Service Director [redacted] of [redacted]s complaints and expectations. As a long standing member of the Revdex.com, we take every one of our customer's concerns seriously and whenever possible do what we can to resolve their issues before they feel compelled to engage the Revdex.com to mediate.

The 2009 Cobalt (VIN# 1G1AL18H897130620) that [redacted] purchased was inspected by our Service Department on November 21st, 2013. At that time, we performed the normal reconditioning process that included Oil & Filter Change, Replacement of the Front Brake pads & Rotors as well as replacement of wiper blades. The vehicle including the clutch passed inspection and was operating normally. The vehicle was sold to [redacted] on January 16th, 2014 with 31,171 miles on the odometer.

The vehicle was towed to us on January 22nd, 2014 with 31,583 miles and no clutch and what has been described as an intense smell of burnt clutch by [redacted] who added that the clutch "appeared to be very hot". We also checked the hydraulics of the clutch which seemed to be fine. There was no movement in any gear. Clutches are considered a wear item and without factory defect are not covered by a new vehicle factory warranty, let alone a Used vehicle with over 31,000 miles. The body of evidence suggests that [redacted] through inexperience or abuse caused the clutch to fail and is responsible for the repairs that he chose to have completed elsewhere.

Diver Chevrolet as an act of good faith has already paid the initial tow charge and diagnostic charges. We are certainly interested in any further suggestions as to how the situation can be resolved but clearly do not feel we are responsible for the repair nor do we feel that the information provided by the mechanic who replaced the clutch conclusively assigns blame to our Dealership. We look forward to your findings and will respect whatever decision you reach to settle this complaint.

Very truly yours,