Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Although there has been resolution regarding our technical difficulties, the downtime significantly affected our income and collections for several days There has been no attempt to reconciliate lost production/collections and income There has been no effort to rectify the situation with our patients, whom were rescheduled and cancelled because of the software's downtimeWe suffered poor online reviews because of the downtimeWe hope that we can be reimbursed for lost collections, income, and production over several days, more than just being offered one free month of service In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Henry Schein was the one that fail to follow the manufacturer's recommendation at the time of installation, because Henry Schein service technician was the one that install hand piece at After it was purchased at Henry ScheinIn July service technician was called to our office to check why our working hand piece wasn't getting any waterAfter technician couldn't fix water problem in the office, she took our working hand piece with herThen our office was notified by Henry Schein, that our hand piece is not in a working condition any longer, and it has water damageAnd the repair cost is over $1900+technician fee.We have been a costumer of Henry Schein for years, and we have received very poor assistant in resolving this issue In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
We followed up with *** *** ** *** for the delay in receiving his order and explained the delay was caused by the manufacturer as these items were drop shipped directly from the manufacturer. We approved and facilitated a return with *** *** and
apologized for the long delay in receiving the items and for not communicating as we should have throughout the process to expedite resolution. The items will be credited by our returns team when received next week and a credit memo will be sent to *** ***. We are considering this complaint closed at this time and will follwith *** *** next week to ensure his credit is processed
Bill B***Director of Customer Service
We
believe we have acted in good faith and have taken all reasonable steps to
assist this customer in resolving the issue. The customer called Henry
Schein for an equipment service technician to service his electric hand piece
which was not working properly. Our technician was not able to repair the
unit and therefore, following proper protocol, referred the matter to the
manufacturer of the hand piece. Our technician did not damage the unit
(which was not working properly to begin with) as confirmed by the
manufacturer. Henry Schein cannot be responsible for hard water issues at
the customer’s location. Furthermore, a credit of approximately $1,200,
which we believe is the approximate amount that the manufacturer quoted to
repair the hand piece, would not be appropriate where Henry Schein never
charged the customer any such amount, and where Henry Schein is not responsible
for the issues with the hand piece. Henry Schein is committed to
providing excellent service to our customers and regret that we have reached an
impasse on this matter
Hello ***, we just reviewed this complaint and will begin the resolution process by reaching out to the Regional Sales Manager for more information. We will do our best to get this complaint resolved as quickly as possible. Thank you,Bill B***
***
***
Tell us why here...Dear Revdex.com,
Last week we had a systems outage that affected our [redacted] customers. We are very sorry for the interruption in our service.
As we were trouble shooting our issue, we were also communicating to our customers. But we have learned it...
wasn’t as effective as it could have been. As of today, we have reached out to all of our [redacted] customers via personal telephone calls to make sure they weren’t continuing to see any issues and to personally apologize. We spoke to [redacted]s office manager and will continue communicating with them until their non-technical issues are resolved.
We identified the problem and returned to normal operations on Tuesday, May [redacted] at 3:30 P.M. MDT. We have both a short-term and long-term strategy to further mitigate the risk of something like this happening again, and we are instituting a better communication plan for the future. We greatly appreciated our customer’s patience as we worked through this and are committed to our relationships with our customers.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Although there has been resolution regarding our technical difficulties, the downtime significantly affected our income and collections for several days. There has been no attempt to reconciliate lost production/collections and income. There has been no effort to rectify the situation with our patients, whom were rescheduled and cancelled because of the software's downtime. We suffered poor online reviews because of the downtime. We hope that we can be reimbursed for lost collections, income, and production over several days, more than just being offered one free month of service.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Henry Schein was the one that fail to follow the manufacturer's recommendation at the time of installation, because Henry Schein service technician was the one that install hand piece at 2012. After it was purchased at Henry Schein. In July 2016 service technician was called to our office to check why our working hand piece wasn't getting any water. After technician couldn't fix water problem in the office, she took our working hand piece with her. Then our office was notified by Henry Schein, that our hand piece is not in a working condition any longer, and it has water damage. And the repair cost is over $1900+technician fee.We have been a costumer of Henry Schein for 34 years, and we have received very poor assistant in resolving this issue.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]Dear [redacted],We received your billing complaint through the Revdex.com on July **, 2016 and have reviewed your account with our credit team....
As you mention in your complaint, our credit team did send you a collection letter advising that you had several open invoices older than 60 days old. On May **, 2016 the credit team did a standard review of your account and noticed that you had several unapplied credits as well as several unpaid invoices that required attention to balance your account. The advisory letter sent out by our credit team was not intended to harass you in any way, but to make you aware that action was necessary. All open credits have been applied to the open invoices and you currently have a zero balance.We sincerely apologize for the inconvenience this has caused you. We take great pride in satisfying our customers as well as concern when we do not. If I can be of any assistance to you in the future, please contact me toll free at ###-###-####.Sincerely,[redacted]Director of Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Although there has been resolution regarding our technical difficulties, the downtime significantly affected our income and collections for several days There has been no attempt to reconciliate lost production/collections and income There has been no effort to rectify the situation with our patients, whom were rescheduled and cancelled because of the software's downtimeWe suffered poor online reviews because of the downtimeWe hope that we can be reimbursed for lost collections, income, and production over several days, more than just being offered one free month of service In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Henry Schein was the one that fail to follow the manufacturer's recommendation at the time of installation, because Henry Schein service technician was the one that install hand piece at After it was purchased at Henry ScheinIn July service technician was called to our office to check why our working hand piece wasn't getting any waterAfter technician couldn't fix water problem in the office, she took our working hand piece with herThen our office was notified by Henry Schein, that our hand piece is not in a working condition any longer, and it has water damageAnd the repair cost is over $1900+technician fee.We have been a costumer of Henry Schein for years, and we have received very poor assistant in resolving this issue In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
We followed up with *** *** ** *** for the delay in receiving his order and explained the delay was caused by the manufacturer as these items were drop shipped directly from the manufacturer. We approved and facilitated a return with *** *** and
apologized for the long delay in receiving the items and for not communicating as we should have throughout the process to expedite resolution. The items will be credited by our returns team when received next week and a credit memo will be sent to *** ***. We are considering this complaint closed at this time and will follwith *** *** next week to ensure his credit is processed
Bill B***Director of Customer Service
We
believe we have acted in good faith and have taken all reasonable steps to
assist this customer in resolving the issue. The customer called Henry
Schein for an equipment service technician to service his electric hand piece
which was not working properly. Our technician was not able to repair the
unit and therefore, following proper protocol, referred the matter to the
manufacturer of the hand piece. Our technician did not damage the unit
(which was not working properly to begin with) as confirmed by the
manufacturer. Henry Schein cannot be responsible for hard water issues at
the customer’s location. Furthermore, a credit of approximately $1,200,
which we believe is the approximate amount that the manufacturer quoted to
repair the hand piece, would not be appropriate where Henry Schein never
charged the customer any such amount, and where Henry Schein is not responsible
for the issues with the hand piece. Henry Schein is committed to
providing excellent service to our customers and regret that we have reached an
impasse on this matter
Hello ***, we just reviewed this complaint and will begin the resolution process by reaching out to the Regional Sales Manager for more information. We will do our best to get this complaint resolved as quickly as possible. Thank you,Bill B***
***
***
Our Dentrix Management Team will contact [redacted] directly to discuss potential solutions to resolve this complaint to the doctor's satisfaction.
Tell us why here...Dear Revdex.com,
Last week we had a systems outage that affected our [redacted] customers. We are very sorry for the interruption in our service.
As we were trouble shooting our issue, we were also communicating to our customers. But we have learned it...
wasn’t as effective as it could have been. As of today, we have reached out to all of our [redacted] customers via personal telephone calls to make sure they weren’t continuing to see any issues and to personally apologize. We spoke to [redacted]s office manager and will continue communicating with them until their non-technical issues are resolved.
We identified the problem and returned to normal operations on Tuesday, May [redacted] at 3:30 P.M. MDT. We have both a short-term and long-term strategy to further mitigate the risk of something like this happening again, and we are instituting a better communication plan for the future. We greatly appreciated our customer’s patience as we worked through this and are committed to our relationships with our customers.
Paula Austin | Product Marketing Manager | [redacted]
Office: ###-###-#### | [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Although there has been resolution regarding our technical difficulties, the downtime significantly affected our income and collections for several days. There has been no attempt to reconciliate lost production/collections and income. There has been no effort to rectify the situation with our patients, whom were rescheduled and cancelled because of the software's downtime. We suffered poor online reviews because of the downtime. We hope that we can be reimbursed for lost collections, income, and production over several days, more than just being offered one free month of service.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
See attached
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Henry Schein was the one that fail to follow the manufacturer's recommendation at the time of installation, because Henry Schein service technician was the one that install hand piece at 2012. After it was purchased at Henry Schein. In July 2016 service technician was called to our office to check why our working hand piece wasn't getting any water. After technician couldn't fix water problem in the office, she took our working hand piece with her. Then our office was notified by Henry Schein, that our hand piece is not in a working condition any longer, and it has water damage. And the repair cost is over $1900+technician fee.We have been a costumer of Henry Schein for 34 years, and we have received very poor assistant in resolving this issue.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]Dear [redacted],We received your billing complaint through the Revdex.com on July **, 2016 and have reviewed your account with our credit team....
As you mention in your complaint, our credit team did send you a collection letter advising that you had several open invoices older than 60 days old. On May **, 2016 the credit team did a standard review of your account and noticed that you had several unapplied credits as well as several unpaid invoices that required attention to balance your account. The advisory letter sent out by our credit team was not intended to harass you in any way, but to make you aware that action was necessary. All open credits have been applied to the open invoices and you currently have a zero balance.We sincerely apologize for the inconvenience this has caused you. We take great pride in satisfying our customers as well as concern when we do not. If I can be of any assistance to you in the future, please contact me toll free at ###-###-####.Sincerely,[redacted]Director of Customer Service