We tried to get in touch with the customer but she has left to head back to Canada with no other number to reach her at. We spoke to her friend here in AZ and she is going to relay a message and have the customer get a hold of us. We can give a resolution update once the customer has been reached.
Customer's tire was delivered to the store in 3 business days. The same impact that damaged the tire also damaged the wheel. The customer's tire is being covered by our certificate program but the customer is responsible for the wheel cost. Customer has the option whether or not they would like...
Very unhappy with this company. I was a repeat client and will NOT be going back to them. Their website is misleading and although they ask you to put in your ZIP CODE ( in my case Canada ), and they apply local Canadian taxes, which will make customer feel they are paying in Canadian dollars. Their prices are not competitive and their Customer Care if far from Caring. I will not be going back to them.
I bought a set of four tires about a month ago. Brought the car in for a possible balance issue. Asked not to rotate. This was done 800miles ago. Tires got rotated!!! Nobody listens and avoids you like a plague. 3 times I tried getting someone's attention. Was ignored 3 times. I went outside and asked the tech myself to please do not rotate the tires, this tech flat out lied to my face WHEN I SAW HIM ROTATE THE TIRES !!!!! Horrible !!!!
We have called on Comfort Tech for service over several years. David is an independent HVAC contractor. He returns calls promptly,
and service appointments are same day if at all possible. He is extremely fair on repair prices and has never tried to do more than what needed to be done. I have managed commercial properties for years and would highly recommend his company.
Monday morning at 8:55 am I checked in to discount tire to get a flat repair. They told me it would be an hour so I waited. Four white customers went before me and yet they checked in after me in line. The last white gentlemen that got his truck done in less than 30 min. I waited 1 hour and 35 min. due to the shop manager skipping over me. I'm Hispanic and thought this doesn't happen in this day and age, but it does. The manager tried to assure me that it wasn't racial, but four white person and one Hispanic person??? You be the judge. Discount Tire lost my business and my family business. I'm sure I don't make a small dent, but it is a start....
I went in for a tire rotation. I purchased the tires from this location years ago and have been here for other rotation services. This time I was told that my tires were getting low and in the yellow zone (1/32). I knew this but just wanted the rotation. The sales guy said I should consider new tires and I said no thank you, not today. My car was brought back and I was waiting when about ten minutes later, what appeared to be the sale manager, approached me and told me my front tire was not safe and should not be put on the back of the car for safety reasons and that my tires were actually in the red zone (even though I saw on the first gauge it was yellow). He broung me out to my car and showed me the front tire. I was stunned when I saw a fresh filing down of the outside edge of my tire. I knew that they had done this on purpose because the area was dark and clean (other edge of the tire was dirty from the road). The sales guy told me that it was almost down to the wires and that I absolutley needed new tires. I could not believe they would intentionally file down the edge of my tire to create a sale. I have a picture showing the area on the tire. They did not rotate the tires.. and I left the shop asap.
We were able to speak with the customer and are refunding half the cost of the tire back to the customer. The customer agreed this is fair and is now satisfied.
We contacted the customer and agreed upon a resolution. Customer is accepting our offer of a new [redacted] tire at no charge. Tire is on order and as soon as it arrives, the customer will be contacted for delivery.
Discount Tire – 10/12/16
Tuesday night my parents and I realized that all four of my tires on my 1997 Toyota Camry were low. My dad suggested that I take my car into Discount Tire in the morning to get air put in them. I walked into Discount Tire on Wednesday morning just a little past 8am. Since I was stopping by on my way to work I was in my work attire which consisted of a dress and small heels. At the counter there were about six people in line in front of me, so I waited a little bit. Once it was my turn I was then asked how I could be helped by the gentlemen at the front counter, so I explained that I just needed air in my tires. He guided me outside and showed me where to pull my car in and he told me that I would be helped shortly. Since there were two cars already there, I pulled mine into the parking space a couple spots down to wait.
Right away as I pulled in a different gentleman (whom I had not seen helping anyone while I was waiting in line) came up to me and asked me when the last time I got my air pressure checked. I told him I had no idea. As a result, he told me to turn my wheels all the way in one direction and to hop out so he could show me the damage to the sides of my tire due to low air pressure. He then asked me to jump back in my car and turn my wheels all the way to the other side to show me the other side of my tires. After looking at the tires he asked me if my tire pressure light was on which I said “No, I had never seen that light on since I’ve owned the car”. He said “That’s very strange your light hasn’t come on” and suggested that we look for the ‘dash lights reset button’ so that in the future my low tire pressure light would come on. As I comply with his request he then informed me that the reset button is usually in the glove compartment. I opened the glove compartment while sitting in the driver seat leaning over looking for this button (he’s standing next to my driver’s side door). He told me that it would be “further back and maybe at the top”, so I had to adjust my body’s position accordingly to take everything out of my glove compartment to search for the button and still couldn’t find it.
“Okay, no worries, there’s a few more places we can look” he suggested. He proceeds to tell me that “It could also be under the dash of the driver’s seat”. So, I hopped back into my driver’s seat and did my best to look under the dash and move my hands around trying to feel for the button. He told me “It would be further back and it’s a yellow button”. Still looking, I found nothing. He said “Okay, let’s check the passenger side”. I walked around the car and then sat down in the passenger side looking under the dash again... I didn’t feel anything, so I then had to reposition my body (again) to be able to stick my head underneath the dash as I was searching. He crouched down right next to me, pointing and showing me that it would be even further back. So, I continued to look and then I asked him if we could just google where this reset button is instead of aimlessly searching for it. He didn’t respond and instead he said “Okay, let’s check the back seat”.
I happened to have a dog cage in my backseat at the time and before I acknowledged this he said, “I’ll move the cage for you so you can look”. Up until this point I thought maybe he wasn’t legally allowed to touch my car and that’s why I was the one searching. I thought him moving the cage was him just being nice. He told me he would move my front seats forward, giving me enough room on the ground in the back of the car to move around to look for the reset button underneath the front seats (I’m wearing a shorter dress with heels). I begin searching underneath the driver’s seat with both my hands and knees on the floor and while doing this he was at the door closest to me where my head was. Before I know it, I hear his voice telling me that “It’d be further back underneath the seat”… But instead of him being where he was before he was now on the opposite side of the car looking in where my ‘bottom’ was. My bottom was in the air as I was crouching down to be able to look in the area he told me to whilst I thought he was still in the same spot as before... I quickly jumped up feeling uneasy about this entire situation once I realized he changed positions and had a clear view of the back of my body that I didn’t want him to see. It was at this point that I again asked him if we could google where this button is so that I wouldn’t feel so vulnerable searching for it. He ignored my question again and said, “Okay, let’s just check this other seat”. At this point I knew I needed to get back on the road to work so I held the back of my dress down as I’m on my knees in the other side of the back seat. I crouched under to look beneath the seat and still found no “reset button”.
He said, “Okay, there is one more place it could be”. He informed me that it could be in my trunk and asked me if I had a lot of stuff in my trunk which I replied “Yes, I do”. He told me not to worry and that he would help me pull it all out (pull everything out of my trunk to look for this button). He pulled out of my trunk: two bags destined for the Goodwill, a dog play pin and my golf clubs. Now, after he pulled everything out of my trunk, it was empty. Next, he asked me to “Pull up the lining” (where my spare tire is) to see if it’s underneath the lining of the trunk; to no surprise there was no sign of any “reset button”. He said, “Okay, it could be up against the back seat if you can reach back there”. Slightly bending over into the trunk I had reached in to look and couldn’t find it. I began to feel nervous at this point because I simply just wanted air in my tires, yet this man is asking me to get into the trunk of my car. AGAIN, he said to me that “It would be further back- maybe even in the cracks of where the trunk and back seat meet”. I bent/leaned a little further into the trunk as I’m standing outside of it and realized there was no way I could even reach those places without exposing everything due to wearing a dress. So, I sat down in my trunk (a 1997 Toyota Camry), inched my way to the end of it while on my back and elbows all while trying to hold my dress down… I quickly felt around to tell him “No, there is nothing” (no reset button).
As I inch my way back to the edge so I can get out of the trunk he looked into my eyes (I imagine it was easy to read my body language at this point) and realized he pushed it far past the limit. So, he loaded up my trunk and quickly said, “Okay, sorry to waste your time. If you want to pull in here, this guy will fill up your tires”.
As I replayed this in my head more throughout the day, I knew something was off. I’ve never felt more vulnerable in my life then I did at that moment lying down in the trunk of my own car looking for a “reset button” that this man said would be there. I decided to ask my dad, who knows a lot about cars –especially mine, if my car even has a reset button. Right away he said no. I then asked if my car has a tire pressure light, he told me no, my car was definitely too old. I was shocked and in disbelieve that this Discount Tire employee would have me climbing all throughout my car just so he could stare at me while I searched for a made up button.
After doing a little research, I discovered that the tire pressure monitoring system (TPMS) didn’t come about until the 2005 model of the Toyota Camry. In addition, newer Camry’s do have a reset button but they are only located in the glove compartment, not underneath the dash, not underneath the front seats and not in the trunk. The Discount Tire employee “helping” me was C[redacted], Assistant Manager of this Tempe location. I know very well that someone in his position is educated enough to know this. Discovering all this made me realize that I was being harassed and told to move my body around in positions for his viewing pleasure.
An entire week has gone by since I’ve spoke to the Manager about this occurrence and Discount Tire has yet to take any action on Christian. I think it’s important to warn other customers about this so they are not taken advantage of like I was, as he is still “helping” customers every day.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to...
perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted] 7/24/2015. We have received a check for $2,015.81 for this complaint and are accepting this payment. [redacted]
We tried to get in touch with the customer but she has left to head back to Canada with no other number to reach her at. We spoke to her friend here in AZ and she is going to relay a message and have the customer get a hold of us. We can give a resolution update once the customer has been reached.
Customer's tire was delivered to the store in 3 business days. The same impact that damaged the tire also damaged the wheel. The customer's tire is being covered by our certificate program but the customer is responsible for the wheel cost. Customer has the option whether or not they would like...
to put the certificate on the new tire.
Customer was contacted today and is satisfied with the offer given.
We were able to contact the customer and resolved the concern. Customer is happy with the solution.
Very unhappy with this company. I was a repeat client and will NOT be going back to them. Their website is misleading and although they ask you to put in your ZIP CODE ( in my case Canada ), and they apply local Canadian taxes, which will make customer feel they are paying in Canadian dollars. Their prices are not competitive and their Customer Care if far from Caring. I will not be going back to them.
We were able to contact the customer and we have refunded him for the tire. Customer is satisfied with the resolution.
I bought a set of four tires about a month ago. Brought the car in for a possible balance issue. Asked not to rotate. This was done 800miles ago. Tires got rotated!!! Nobody listens and avoids you like a plague. 3 times I tried getting someone's attention. Was ignored 3 times. I went outside and asked the tech myself to please do not rotate the tires, this tech flat out lied to my face WHEN I SAW HIM ROTATE THE TIRES !!!!! Horrible !!!!
We have called on Comfort Tech for service over several years. David is an independent HVAC contractor. He returns calls promptly,
and service appointments are same day if at all possible. He is extremely fair on repair prices and has never tried to do more than what needed to be done. I have managed commercial properties for years and would highly recommend his company.
Monday morning at 8:55 am I checked in to discount tire to get a flat repair. They told me it would be an hour so I waited. Four white customers went before me and yet they checked in after me in line. The last white gentlemen that got his truck done in less than 30 min. I waited 1 hour and 35 min. due to the shop manager skipping over me. I'm Hispanic and thought this doesn't happen in this day and age, but it does. The manager tried to assure me that it wasn't racial, but four white person and one Hispanic person??? You be the judge. Discount Tire lost my business and my family business. I'm sure I don't make a small dent, but it is a start....
I went in for a tire rotation. I purchased the tires from this location years ago and have been here for other rotation services. This time I was told that my tires were getting low and in the yellow zone (1/32). I knew this but just wanted the rotation. The sales guy said I should consider new tires and I said no thank you, not today. My car was brought back and I was waiting when about ten minutes later, what appeared to be the sale manager, approached me and told me my front tire was not safe and should not be put on the back of the car for safety reasons and that my tires were actually in the red zone (even though I saw on the first gauge it was yellow). He broung me out to my car and showed me the front tire. I was stunned when I saw a fresh filing down of the outside edge of my tire. I knew that they had done this on purpose because the area was dark and clean (other edge of the tire was dirty from the road). The sales guy told me that it was almost down to the wires and that I absolutley needed new tires. I could not believe they would intentionally file down the edge of my tire to create a sale. I have a picture showing the area on the tire. They did not rotate the tires.. and I left the shop asap.
We were able to speak with the customer and are refunding half the cost of the tire back to the customer. The customer agreed this is fair and is now satisfied.
We contacted the customer and agreed upon a resolution. Customer is accepting our offer of a new [redacted] tire at no charge. Tire is on order and as soon as it arrives, the customer will be contacted for delivery.
Our claims department is currently working on the dispute and will be in contact with the customer.
Discount Tire – 10/12/16
Tuesday night my parents and I realized that all four of my tires on my 1997 Toyota Camry were low. My dad suggested that I take my car into Discount Tire in the morning to get air put in them. I walked into Discount Tire on Wednesday morning just a little past 8am. Since I was stopping by on my way to work I was in my work attire which consisted of a dress and small heels. At the counter there were about six people in line in front of me, so I waited a little bit. Once it was my turn I was then asked how I could be helped by the gentlemen at the front counter, so I explained that I just needed air in my tires. He guided me outside and showed me where to pull my car in and he told me that I would be helped shortly. Since there were two cars already there, I pulled mine into the parking space a couple spots down to wait.
Right away as I pulled in a different gentleman (whom I had not seen helping anyone while I was waiting in line) came up to me and asked me when the last time I got my air pressure checked. I told him I had no idea. As a result, he told me to turn my wheels all the way in one direction and to hop out so he could show me the damage to the sides of my tire due to low air pressure. He then asked me to jump back in my car and turn my wheels all the way to the other side to show me the other side of my tires. After looking at the tires he asked me if my tire pressure light was on which I said “No, I had never seen that light on since I’ve owned the car”. He said “That’s very strange your light hasn’t come on” and suggested that we look for the ‘dash lights reset button’ so that in the future my low tire pressure light would come on. As I comply with his request he then informed me that the reset button is usually in the glove compartment. I opened the glove compartment while sitting in the driver seat leaning over looking for this button (he’s standing next to my driver’s side door). He told me that it would be “further back and maybe at the top”, so I had to adjust my body’s position accordingly to take everything out of my glove compartment to search for the button and still couldn’t find it.
“Okay, no worries, there’s a few more places we can look” he suggested. He proceeds to tell me that “It could also be under the dash of the driver’s seat”. So, I hopped back into my driver’s seat and did my best to look under the dash and move my hands around trying to feel for the button. He told me “It would be further back and it’s a yellow button”. Still looking, I found nothing. He said “Okay, let’s check the passenger side”. I walked around the car and then sat down in the passenger side looking under the dash again... I didn’t feel anything, so I then had to reposition my body (again) to be able to stick my head underneath the dash as I was searching. He crouched down right next to me, pointing and showing me that it would be even further back. So, I continued to look and then I asked him if we could just google where this reset button is instead of aimlessly searching for it. He didn’t respond and instead he said “Okay, let’s check the back seat”.
I happened to have a dog cage in my backseat at the time and before I acknowledged this he said, “I’ll move the cage for you so you can look”. Up until this point I thought maybe he wasn’t legally allowed to touch my car and that’s why I was the one searching. I thought him moving the cage was him just being nice. He told me he would move my front seats forward, giving me enough room on the ground in the back of the car to move around to look for the reset button underneath the front seats (I’m wearing a shorter dress with heels). I begin searching underneath the driver’s seat with both my hands and knees on the floor and while doing this he was at the door closest to me where my head was. Before I know it, I hear his voice telling me that “It’d be further back underneath the seat”… But instead of him being where he was before he was now on the opposite side of the car looking in where my ‘bottom’ was. My bottom was in the air as I was crouching down to be able to look in the area he told me to whilst I thought he was still in the same spot as before... I quickly jumped up feeling uneasy about this entire situation once I realized he changed positions and had a clear view of the back of my body that I didn’t want him to see. It was at this point that I again asked him if we could google where this button is so that I wouldn’t feel so vulnerable searching for it. He ignored my question again and said, “Okay, let’s just check this other seat”. At this point I knew I needed to get back on the road to work so I held the back of my dress down as I’m on my knees in the other side of the back seat. I crouched under to look beneath the seat and still found no “reset button”.
He said, “Okay, there is one more place it could be”. He informed me that it could be in my trunk and asked me if I had a lot of stuff in my trunk which I replied “Yes, I do”. He told me not to worry and that he would help me pull it all out (pull everything out of my trunk to look for this button). He pulled out of my trunk: two bags destined for the Goodwill, a dog play pin and my golf clubs. Now, after he pulled everything out of my trunk, it was empty. Next, he asked me to “Pull up the lining” (where my spare tire is) to see if it’s underneath the lining of the trunk; to no surprise there was no sign of any “reset button”. He said, “Okay, it could be up against the back seat if you can reach back there”. Slightly bending over into the trunk I had reached in to look and couldn’t find it. I began to feel nervous at this point because I simply just wanted air in my tires, yet this man is asking me to get into the trunk of my car. AGAIN, he said to me that “It would be further back- maybe even in the cracks of where the trunk and back seat meet”. I bent/leaned a little further into the trunk as I’m standing outside of it and realized there was no way I could even reach those places without exposing everything due to wearing a dress. So, I sat down in my trunk (a 1997 Toyota Camry), inched my way to the end of it while on my back and elbows all while trying to hold my dress down… I quickly felt around to tell him “No, there is nothing” (no reset button).
As I inch my way back to the edge so I can get out of the trunk he looked into my eyes (I imagine it was easy to read my body language at this point) and realized he pushed it far past the limit. So, he loaded up my trunk and quickly said, “Okay, sorry to waste your time. If you want to pull in here, this guy will fill up your tires”.
As I replayed this in my head more throughout the day, I knew something was off. I’ve never felt more vulnerable in my life then I did at that moment lying down in the trunk of my own car looking for a “reset button” that this man said would be there. I decided to ask my dad, who knows a lot about cars –especially mine, if my car even has a reset button. Right away he said no. I then asked if my car has a tire pressure light, he told me no, my car was definitely too old. I was shocked and in disbelieve that this Discount Tire employee would have me climbing all throughout my car just so he could stare at me while I searched for a made up button.
After doing a little research, I discovered that the tire pressure monitoring system (TPMS) didn’t come about until the 2005 model of the Toyota Camry. In addition, newer Camry’s do have a reset button but they are only located in the glove compartment, not underneath the dash, not underneath the front seats and not in the trunk. The Discount Tire employee “helping” me was C[redacted], Assistant Manager of this Tempe location. I know very well that someone in his position is educated enough to know this. Discovering all this made me realize that I was being harassed and told to move my body around in positions for his viewing pleasure.
An entire week has gone by since I’ve spoke to the Manager about this occurrence and Discount Tire has yet to take any action on Christian. I think it’s important to warn other customers about this so they are not taken advantage of like I was, as he is still “helping” customers every day.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to...
perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted] 7/24/2015. We have received a check for $2,015.81 for this complaint and are accepting this payment. [redacted]