Diverse Funding Associates, LLC

Diverse Funding Associates has received the above referenced complaint, which has been forwarded forinvestigation and response.As I have investigated the complaint received by Ms***, I have listened to the call recording providedand the allegations made are not factualWe expect our agencies to help consumers resolve theiroutstanding obligations compliantly and professionally and the agents were bothMs [redacted] was providedseveral options and she was given the opportunity to suggest a plan that would work for her and she couldnot provide any direction as to how she would like to resolveThe agent was direct rather than aggressiveand nasty as stated.We have closed the account in our system and it will not be outsourced or sold as is our process when wereceive complaintsWe also do not report any information to Credit Bureau Agencies.We strive to always be in compliance with the law and work diligently to ensure our company makesevery attempt to resolve any and all complaints received by a consumer.I trust this letter satisfies the request and expectations of our company, but I remain available to youroffice at [redacted] ***, should I be able to offer any further information or assistance

Diverse Funding Associates has received the above referenced complaint, which has been forwarded for investigation and responseAs I have investigated the complaint received by Ms [redacted] , the allegations are incorrect as we are a passive debt buyer and do not need to be licensed in New JerseyI have also attached our bond which is active and required by the stateWe have placed the account on Hold until Ms [redacted] decides what her intention is on his outstanding obligationWe strive to always be in compliance with the law and work diligently to ensure our company makes every attempt to resolve any and all complaints received by a consumerI trust this letter satisfies the request and expectations of our company, but I remain available to your office and Ms [redacted] at ###-###-####, should I be able to offer any further information or assistanceDavid MChief Compliance Officer

Diverse Funding Associates has received the above referenced complaint, which has beenforwarded for investigation and response.As I have investigated the complaint received by Mr [redacted] , the allegations are incorrect aswe are a passive debt buyer and do not call accounts to collect on debtWe do outsourcethe accounts with collection agencies, to collect on outstanding obligations owed to DiverseFunding AssociatesI can only assume the agency that was calling did not have goodlocation information (Home Phone, Address and Place of employment) for Mr [redacted] , whichrequesting this information from a third party is not a violation of the FDCP A.We have recalled the account and have placed in cease and the account will not beoutsourced, unless Mr [redacted] contacts our office to resolve.We strive to always be in compliance with the law and work diligently to ensure ourcompany makes every attempt to resolve any and all complaints received by a consumer.I trust this letter satisfies the request and expectations of our company, but I remainavailable to your office and Mr [redacted] at [redacted] ***, should I be able to offer anyfurther information or assistance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

DNF Associates has received the above referenced complaint, which has been forwarded for investigation and response In regards to Mr***'s assertion that the account was paid, Per our records ta account was not paidBut, all we would need is the "Paid" letter or the canceled check
or credit card statement of the transaction and we will close the account as "Paid- Prior'' At this point, the account is on hold until we receive proof the account is paid, and NO further collection activities will occur at this point We apologize for any inconvenience and if there is anything else we can do, please do not hesitate to reach out to me We strive to always be in compliance with the law and work diligently to ensure our company makes every attempt to resolve any and all complaints received by a consumer I trust this letter satisfies the request and expectations of our company, but I remain available to your office at ###-###-####, should I be able to offer any further information or assistance

DNF Associates has received the above referenced complaint, which has been forwarded for investigation and response In regards to Mr***'s assertion that the account was paid, Per our records ta account was not paidBut, all we would need is the "Paid" letter or the canceled check or credit card statement of the transaction and we will close the account as "Paid- Prior'' At this point, the account is on hold until we receive proof the account is paid, and NO further collection activities will occur at this point We apologize for any inconvenience and if there is anything else we can do, please do not hesitate to reach out to me We strive to always be in compliance with the law and work diligently to ensure our company makes every attempt to resolve any and all complaints received by a consumer I trust this letter satisfies the request and expectations of our company, but I remain available to your office at ###-###-####, should I be able to offer any further information or assistance

Diverse Funding Associates has received the above referenced complaint, which has been forwarded forinvestigation and response.As I have investigated the complaint received by Ms***, We have confirmed with Midwest Recoverythat both accounts were sent to the credit bureaus to be deleted
Unfortunately we cannot control whenexactly the credit bureaus actually update the accounts as requestedWe have been informed it can takeup to days for the request to be completed.We apologize for any inconvenience this has caused and can only hope this situation is resolvedsoon.We strive to always be in compliance with the law and work diligently to ensure our company makesevery attempt to resolve any and all complaints received by a consumer.I trust this letter satisfies the request and expectations of our company, but I remain available to youroffice at *** ***, should I be able to offer any further information or assistance.Chief Compliance

Diverse Funding Associates has received the above referenced complaint, which has been forwarded for investigation and response. As I have investigated the complaint received by Ms. [redacted], the allegations are incorrect as we are a passive debt buyer and do not need to be licensed in New Jersey. I...

have also attached our bond which is active and required by the state. We have placed the account on Hold until Ms. [redacted] decides what her intention is on his outstanding obligation. We strive to always be in compliance with the law and work diligently to ensure our company makes every attempt to resolve any and all complaints received by a consumer. I trust this letter satisfies the request and expectations of our company, but I remain available to your office and Ms. [redacted] at ###-###-####, should I be able to offer any further information or assistance. David M. Chief Compliance Officer

I have requested via email and message to Mrs. [redacted] further information needed to identify the account.

Attn: [redacted]
RE Complaint ID [redacted]
Dear [redacted] and [redacted], 
Diverse Funding Associates has received the above reference complaint, which has been forwarded for investigation and response. 
As I have investigated the complaint received by [redacted], We apologize on behalf of...

the agency.  We do not condone nor accept this type of collection activity, especially given the fact of [redacted]'s service to our country.l  We want to Thank [redacted] for his exemplary service to our country and we have released [redacted] from all liability to the account in question.  Please find attached " Paid In Full"  letter for his records.
We have also attached the response the response from the agency that the account was placed with.  
We strive to always be in complaince with the law and work diligently to ensure our company makes every attempt to resolved any and all complaints received by a consumer.  
I trust this letter satisifies the request and expectations of our company, but I remain available to your office at ###-###-####, should I be able to offer any further infomration or assistance.  
Sincerely, 
[redacted]
Cheif Compliance Officer

DNF Associates has received the above referenced complaint, which has been forwarded for investigation and response. Please find the attached documentation Mr. Pittman has requested. At this time, Mt. [redacted] account has been placed with Stenger & Stenger P.C. for legal review and...

possible litigation if deemed as such. We strive to always be in compliance with the law and work diligently to ensure our company makes every attempt to resolve any and all complaints received by a consumer. I trust this letter satisfies the request and expectations of our company, but I remain available to your office at [redacted], should I be able to offer any further information or assistance.

Diverse Funding Associates has received the above referenced complaint, which has been forwarded forinvestigation and response.As I have investigated the complaint received by Ms. [redacted], I have listened to the call recording providedand the allegations made are not factual. We expect our agencies to...

help consumers resolve theiroutstanding obligations compliantly and professionally and the agents were both. Ms. [redacted] was providedseveral options and she was given the opportunity to suggest a plan that would work for her and she couldnot provide any direction as to how she would like to resolve. The agent was direct rather than aggressiveand nasty as stated.We have closed the account in our system and it will not be outsourced or sold as is our process when wereceive complaints. We also do not report any information to Credit Bureau Agencies.We strive to always be in compliance with the law and work diligently to ensure our company makesevery attempt to resolve any and all complaints received by a consumer.I trust this letter satisfies the request and expectations of our company, but I remain available to youroffice at [redacted], should I be able to offer any further information or assistance.

Diverse Funding Associates has received the above referenced complaint, which has beenforwarded for investigation and response.As I have investigated the complaint received by Mr. [redacted], the allegations are incorrect aswe are a passive debt buyer and do not call accounts to collect on debt. We do...

outsourcethe accounts with collection agencies, to collect on outstanding obligations owed to DiverseFunding Associates. I can only assume the agency that was calling did not have goodlocation information (Home Phone, Address and Place of employment) for Mr. [redacted], whichrequesting this information from a third party is not a violation of the FDCP A.We have recalled the account and have placed in cease and the account will not beoutsourced, unless Mr. [redacted] contacts our office to resolve.We strive to always be in compliance with the law and work diligently to ensure ourcompany makes every attempt to resolve any and all complaints received by a consumer.I trust this letter satisfies the request and expectations of our company, but I remainavailable to your office and Mr. [redacted] at [redacted], should I be able to offer anyfurther information or assistance.