As indicated previously, the gate has been installed the only way that it can be opened You are asking for something that cannot be done, just like putting a square peg in a round hole The gate works as installed and cannot be installed any other way It is a everyday process in North Carolina for a gate to be installed based on the grade of the land The estimator uses the drawing to show in general where the gate is located not necessarily the swing of the gate The installer pulls strings, checks grade, uses levels to make a proper decision on the swing of the gate It is simply something a estimator cannot be precise about It is much more involved The gate serves its purpose in allowing you to accesss the common area owned by the HOA behind your property Currently you have been using the fence for your dog for the duration of time and keep adding frivolous comments about the fence We have provided the Revdex.com pictures indicating the falsehood of your claims We as a company in over installs over years have had two claims to Revdex.com, yours and one other This proves our excellence in customer satisfaction Apparently you are just dragging out matters so you do not have to pay We are at the end of what we can do...there is nothing wrong with the fence Please have the payment into our office immediately, please be advised late fees are accumulating
I am rejecting this response because: per the contract signed the gate is to swing out to the leftIf there were any reason for the installer to deem this specification of the gate incorrect, it should have been communicated to and approved by me, before installing incorrectlyAgain, once the gate is installed per the contractual agreement, payment will be rendered without any accrual of interest as to the fact that the contract has as of yet to be satisfied
I dont agree with the statement that my fence (gate) could not be installed the other way....I want it installed accirding to the contract that was agreed and signed on May 8,
I apologize for any inconvenience you may have experienced in your feet of fencing.I do however plan on making the finished product what you signed for, although I must say with a day holiday weekend this seems very escalated when the fence was installed less than a week ago I do understand and respect that you are a hard working individual I too work an extreme amount of hours and I like to make sure my money is spent well.In reviewing the above complaint, I can see that the date was moved due to weather You called at 10:on 5-24-17, while it was pouring down rain We assumed you would know that we would not have been there, however a call would have been appropriate from my office Please be advised we cannot have employees working in rain with power tools This is not safe nor is it humane in my opinion to have men working in rain even without power tools I try to take care of my employees as well as my customers.We do not sell padlocks for fences This is company policy You can buy one for under $at a local hardware store In addition, this is not in your contract for us to provide a padlock.Please be more specific concerning the gate We do not see any problem with the gate.The only other item I see is your concern over privacy, again please be more specific You did order a lattice top as you indicated in your complaint This does indeed cut back on privacy Therefore, I do not want to speculate what you are speaking upon.However, you do have a balance due and it will begin to accrue interest after days from install date We cannot help the fact that we need to come out to take care of your concerns, yet you cannot take off work Unfortunately, we either need to make an arrangement with someone else to meet us, go with no one present, or you will need to make arrangements with your employer Construction does require time spent in daylight hours, and that is what we need to take care of you Again, I want this matter resolved as much as you do Please extend the opportunity and we will handle it immediately Once it is handled, I see no warrant in your request to give percent off of your fence
As indicated previously, the gate has been installed the only way that it can be opened You are asking for something that cannot be done, just like putting a square peg in a round hole The gate works as installed and cannot be installed any other way It is a everyday process in North Carolina for a gate to be installed based on the grade of the land The estimator uses the drawing to show in general where the gate is located not necessarily the swing of the gate The installer pulls strings, checks grade, uses levels to make a proper decision on the swing of the gate It is simply something a estimator cannot be precise about It is much more involved The gate serves its purpose in allowing you to accesss the common area owned by the HOA behind your property Currently you have been using the fence for your dog for the duration of time and keep adding frivolous comments about the fence We have provided the Revdex.com pictures indicating the falsehood of your claims We as a company in over installs over years have had two claims to Revdex.com, yours and one other This proves our excellence in customer satisfaction Apparently you are just dragging out matters so you do not have to pay We are at the end of what we can do...there is nothing wrong with the fence Please have the payment into our office immediately, please be advised late fees are accumulating
I am rejecting this response because: per the contract signed the gate is to swing out to the leftIf there were any reason for the installer to deem this specification of the gate incorrect, it should have been communicated to and approved by me, before installing incorrectlyAgain, once the gate is installed per the contractual agreement, payment will be rendered without any accrual of interest as to the fact that the contract has as of yet to be satisfied
I dont agree with the statement that my fence (gate) could not be installed the other way....I want it installed accirding to the contract that was agreed and signed on May 8,
I apologize for any inconvenience you may have experienced in your feet of fencing.I do however plan on making the finished product what you signed for, although I must say with a day holiday weekend this seems very escalated when the fence was installed less than a week ago I do understand and respect that you are a hard working individual I too work an extreme amount of hours and I like to make sure my money is spent well.In reviewing the above complaint, I can see that the date was moved due to weather You called at 10:on 5-24-17, while it was pouring down rain We assumed you would know that we would not have been there, however a call would have been appropriate from my office Please be advised we cannot have employees working in rain with power tools This is not safe nor is it humane in my opinion to have men working in rain even without power tools I try to take care of my employees as well as my customers.We do not sell padlocks for fences This is company policy You can buy one for under $at a local hardware store In addition, this is not in your contract for us to provide a padlock.Please be more specific concerning the gate We do not see any problem with the gate.The only other item I see is your concern over privacy, again please be more specific You did order a lattice top as you indicated in your complaint This does indeed cut back on privacy Therefore, I do not want to speculate what you are speaking upon.However, you do have a balance due and it will begin to accrue interest after days from install date We cannot help the fact that we need to come out to take care of your concerns, yet you cannot take off work Unfortunately, we either need to make an arrangement with someone else to meet us, go with no one present, or you will need to make arrangements with your employer Construction does require time spent in daylight hours, and that is what we need to take care of you Again, I want this matter resolved as much as you do Please extend the opportunity and we will handle it immediately Once it is handled, I see no warrant in your request to give percent off of your fence