Diversified Real Property Management & Business Services Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I've attached copies of my documents My statements said a I owe dollars and some changeIn the month of June I paid How is it that I now owe in late fees, when I paid the full amount due At best I should be charged dollars but not While I have some late feesWhat I'm referring to is the fact when I spoke with Alec he stated in an email which I have that even though I paid the amount due I still owed dollars for June and when I asked him to show this to me he could or would not do so
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to Complaint ***.Mr***
replied back to you on Aoril 18th and stated his accounting department would review my complaint and respond back to me on April 18th As of today, Aoril 20th, he has not responded back to me. If he is trying to buy time, this is not going to happen My next step will be to notify the California Bureau of Real Estate and file a complaint. Thank you, *** ***

Please have the Complainant contact me as I have personally spoken to the complainant about a bike being stolen from the property. There have been several break-insThe Board Members and Management have met with the Police Department several times and the latest break in once again took place
on the 8th of this month. The police were met once againManagement can only be directed on spending by the Board of Directors. I would like to speak to this complainant to see if this is another incident, whom he spoke to so I can correct this for him/herThank you,*** *** ***

[redacted], Cedarpointe HO 000038-02 (Voyager) Ledger reflects a long going delinquent homeowner who pays two months each time but never pays any of the late fee or late letter charges. Her balance forward in Voyager as of 6/30 is $78.62 consisting of late fees.  The July statement was “in...

her words” correct because it did not have the Voyager carryover to Jenark.  I do not see where a $200 fee is reflected in Voyager.  The Jenark July statement of $240.00 shows a balance due of $240.00 at this time.  I have attached both ledgers for your review. My conclusion is that late fees are consistently unpaid.  The late charges are due and will be carried over to Jenark unless instructed otherwise. Respectfully, [redacted], CCAM®Director of Accounting  [redacted]
[redacted]
[redacted]
[redacted]  [redacted]

May 26,2015[redacted]Revdex.com858.496.2131 ext. [redacted]Reference: [redacted]: ID [redacted]As discussed in our email correspondence, I find that [redacted] complaint has been pointed at thewrong party. Diversified Management is merely the Management Company and...

are NOT authorized tomake decisions on ANY matter unless advised by the Board of Directors whom are all appointed by thehomeowners like [redacted]The Property Manager, [redacted], has brought the request to the attention of the Board ofDirectors and the request has been rejected by the Board of Directors. Once again, DiversifiedAssociation is merely the intermediate party and cannot make a decision to tow any vehicle, we canonly follow the direction of the Board of Directors and/or guidelines set forth by same.Thank you and feel free to contact me should you require further clarification.Sincer[redacted]

I have received this complaint and discussed it with my Accounting Department; I will send the complainant an email Monday notifying her of the solution. Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
How is it NOT property management company's fault that it failed to inform me that my car will be towed when they have all my information?Management company is hired and paid by us, residents, and they are the one that made my parking permit.they should have contacted me before towing my car. it is obviously property management's failure to manage our property.and Alec from this management company was supposed to contact me if they can credit my account for one month HOA fee, but again he failed to do so.I have not heard back from him yet.
Regards,
[redacted]