Diversified Recovery Solutions

After many attemps to resolve this issue directly with Diversified Recovery Solutions without any success, I decided to Call NY Eye and Ear Infirmary Directly. I spoke to two different representatives by the Name of *** and *** from the billing Department who were very professional
and helpfullThey told me that I could pay the remaining balance of $directly to them and they will call DRC to verify the status of the account and close the acct in collections, if possible. She told me that DRC decided to waived the $returned check feeFinally, I was able to pay what I owe without any unjustified penalties
Sincerely,
*** ***

Review: I was contacted by [redacted]in reference to a debt I owe to NY Eyer & Ear Infirmary. When I spoke to [redacted] I agree to make two payments. One for $113.00 and and another one for $140.00. [redacted] claims that the payment of $ $113.00 was returned due to insuffiecient funds on March **, 2014 and I should now pay $113.00 plus a fee of $12.00 for a returned check. The payment of $140.00 was processed on 3/**/14. I told her I had Enough funds to pay the $113.00. When I call my bank ( NY Municipal Credit Union) I spoke to a representative name Olivia about the situation. She confirmed that such ck for the amount of $113.00 was never presented towards my account. It was never presented, Therefore there are not records of the transaction in my bank statement, or any bank fees for a returned check.

After Speaking to the Bank and called DRC again and spoke to a **by the name **. I explained her that I have always been willing to pay the amount that I owe. I have no problem paying the $113.00 but I will not pay a fee for a returned ck that was never presented towards by account. Further more I offer to Fax her a copy of my bank statement to show her there was suffucient funds so they could waive the fee, but she refused. She stated I needed to pay the fee. She also offered to waived the fee If I make a payment with a credit card for an extra transaction fee of $5.00.

They treated me like If I was ignorant and were not willing to investigate the issue further. Someone made a mistake but It was not me. I tried to pay, there was sufficient funds and the bank information was correct. That explains why the check for $140.00 went through with no problems.Desired Settlement: I feel I should not have to pay fee for Issuficients funds nor Do I feel I should be obligated to pay but credit card when I have always made payments using my bank account without any issues.

I would like to pay the amount I owe $113.00 not a penny more.

Consumer

Response:

After many attemps to resolve this issue directly with Diversified Recovery Solutions without any success, I decided to Call NY Eye and Ear Infirmary Directly. I spoke to two different representatives by the Name of [redacted] and [redacted] from the billing Department who were very professional and helpfull. They told me that I could pay the remaining balance of $113.00 directly to them and they will call DRC to verify the status of the account and close the acct in collections, if possible. She told me that DRC decided to waived the $12.00 returned check fee. Finally, I was able to pay what I owe without any unjustified penalties.

Sincerely,

Review: I had a bill that ended up in collections with this agency. When I received a letter from them in the mail I promptly contacted them about setting up a payment plan. The balance was $277.50 and it was agreed upon that I could make monthly payments that I was comfortable with. First payment that I made was 6.12.2015 and continued with payments until the balance was satisfied. With my last payment I sent a letter asking for a statement reflecting that the debt I had with them had been fulfilled. After a few weeks with no response I tried calling the two phone numbers that I had for them- which are ###-###-#### as well as ###-###-#### for Samantha, who is the woman I originally spoke with about the debt. Both of the numbers said that I dialed an incorrect number or the number was out of service. I then sent out another letter with a self addressed envelope requesting the statement once again. Still I am yet to receive anything back in the mail or any form of correspondence and its been two weeks since I sent the last letter.Desired Settlement: I simply just want a statement that shows my balance has been fulfilled for my records.

Consumer

Response:

At this time, I have not been contacted by Diversified Recovery Solutions, LLC regarding complaint ID [redacted].Sincerely,[redacted]