Diversified Recovery

Per our telephone converstion I have reviewed the facts of this matter and  we have determined we performed our required contractual obligation to the [redacted] Condominium in this case.The vehicle in question was a guest of [redacted], a [redacted], [redacted] stated he...

forgot to display the hangtag on his vehicle as required by the [redacted] Condos. When [redacted] and [redacted] arrived at the storage lot to reclaim the vehicle [redacted] was argumentative and accused us of unlocking the vehicle and removing the hangtag. This is not the way we conduct business. We take several pictures before towing any vehicle from private property so that our work is documented. The [redacted] Condos also have many cameras on the property and it would be quite impossible for us to unlock a vehicle , setting off a car alarm at 6.23am and go unnoticed. Our contract calls for us to patrol the property for unauthorized vehicles between the hours of 2am to 7am. The vehicle was reported towed to mcpd at 6.23am. [redacted] is not the complaintant in this matter. [redacted] paid with a [redacted] card issued in his own name. [redacted] failed to perform his responsibility in the matter, he neglected to display his hangtag for us to recognize his vehicle as a approved vehicle. We do not check with the front desk clerk before towing a vehicle, for obvious safety reasons for the front desk employees. We tow cars from the property per Montgomery county code with a contract which has been approved by Montgomery county consumer affairs and signed by the [redacted] Condos property manager. We do not tow until after 2am unless management request our presence on the property. This is also within the guidelines of Montgomery county office of consumer affairs. it seems to me that [redacted] has a problem with the [redacted] Condos parking policy, a copy of which is furnished to all residents. [redacted] has a parking sticker on her vehicle iam sure and iam also sure that she knows what the stated policy on parking is for the [redacted] Condos. If she is unhappy with the current policy she has the right to attend HOA meetings and attempt to change the policy.  Under the current policy the guest in this case is at fault for failing to display the guest hangtag on his vehicle. We did nothing wrong, we perfomed our contractual duties as stated in our contract with the [redacted] Condos. I see no basis for a refund based upon the facts of the case.When they opened the vehicle [redacted] produced the hangtag from the drivers door panel, one cannot reasonably expect us to locate a guest pass in a door panel in the dark and be able to read it to confirm its validity.  I will attach pictures for this tow to this response so you can see that the vehicle was on the [redacted] Condos parking lot without a guest pass displayed on the front dashboard or rear view mirror as required. Thank you for reviewing this matterSincerely Daniel S[redacted]gm for Diversified Recovery.