Diversified Tile & Marble Inc

We refuse to respond to these comments They are untrue, hurtful and malicious in nature.We want to focus on the dispute of $which customer claimed they were charged.This is our second request for proof of payment.We are confident that customer will not be able to provide proof since they were never charged.Our staff was here and customer never showed up.We have time cards for employees and rental agreements from customers all documented and time stamped.So customer needs to provide proof of $now.Thank you

Complaint: ***
I am rejecting this response because:Aloha, I received an email about my complaint about A-Auto SalesThe employer had processed my credit card without letting me knowThe employer told me negative response about my service and he was telling lies every time I talk to him: 1) Returned the car late the following day2) Left the car outside the business3) Damage the car I never have bad and awful experience of my lifeI returned the car in good shape with a wash and a full tank of gas and handled the keys to the employeeIf people in Honolulu does not know how to treat customers while on vacation, I would never come back there. If you have any questions, please reply backThank you. *** ***
Sincerely,
*** ***

We checked the defroster and there were no issuesWe checked the windshield wiper fluid and it was over three quarters fullCustomer clearly returned the car damaged We agreed and settled the damages with the customer while he was here.There is nothing furtherThank you

We had this vehicle inspected as soon as it was returned and found no mechanical fault with the steering or brake systemsOur policy is made clear before the rental agreement is openedThere are no refunds on early returnsWe would have easily found a suitable replacement but the customer was
unwillingOur cars are inspected frequently to ensure they meet safety requirementsWe advised the customer that we couldn't process a credit if they were to return the car that day and they acknowledged that they understood the policy prior to leaving with the vehiclePaying the higher rate at *** could have easily been avoided had they allowed us to show them other carsWe are more than willing to discuss this matter with MrPatel directlyWe have not received any contact from them and have nothing in our service inquiryPlease feel free to call us at *** *** or email at ***.Thank you

Complaint: ***
I am rejecting this response because:Check the facts: I spent nearly hours at the rental location on the first day of rental It took them nearly an hour to get me checked out in the first vehicle at 2:44pm, which I immediately returned because it was broken It was over another hour before I left with vehicle number at 3:50pm The attached receipts verify this.I demanded a rate reduction at that time, but the agent refused and said that I would get a convertible as soon as it came in, they would call me so I could exchange it I was also told that the manager, Panda, would call me personallyThus, I took the vehicle I was givenNO CALL EVER CAME FROM PANDA OR ANY OTHER AGENT.I spent HOURS CALLING THE COMPANY on the next morning I finally reached someone and then spent minutes on the phone with an agent on day I was told that I "was at the top of the list to get a convertible"Again, I was promised a personal phone call from Panda, which never came.On day when I exchanged the second broken car, I was again told that I would get a convertible when it came in and that Panda would call me That never happened either.Regardless of all of the above, I drove a sedan for days but was charged double the rate of a convertibleIn most honest people's books, that is considered to be fraud
Sincerely,
*** ***

Thank you

Hi,The customer submitted a complaint to the Revdex.com only days after damaging our vehicle during their rental contractThe body shops island wide are inundated with vehicles and a shortage of body-menThere are typically two to four week lead times to even get an appointment with any of themYou
can call around to verify this yourselfWe have one missed phone call on record that was reported to be from a male who spoke aggressively regarding the claimWe decided that it would be wise to have all documentation prepared and to initiate contact with Ms***'s directlyYesterday, Panda, who is assisting with the claim, finally received the itemized repair estimate and sent it to Ms*** after speaking with her on the phoneAccording to Panda, she was very appreciative and friendlyWe had no idea a complaint was filed with the Revdex.com until todayWe have submitted the claim documents to her and Panda has forwarded them to her insurance company for reimbursement

Complaint: ***
I am rejecting this response because: a convertible was not offeredThat is in fact what I had reservedThey had none and gave me a sedan that was of a lower classThey promised to call when a convertible came in, but failed to do so
Sincerely,
*** ***

We offered the customer a choice to rent a car or to cancel if the type of vehicle was not acceptable The customer chose to rent a carWe offered them a convertible but declinedWe are looking further in to the transaction

If you were not happy with the vehicle then you could have declined to rent it.We would have been happy to exchange it or cancel your request to rent a car.You are not entitled to a refund after your full use of the car

Car was rented with good tiresCar was returned with a damaged tireCustomer paid for replacement tire

Complaint: ***
I am rejecting this response because:There are several inaccuracies in this response First, when I noticed the tire warning light on, I immediately pulled over and put air in all the tires, which were all low in pressureThe tire warning light disappeared and I didn't feel as though it was an issue to address with the rental facility at that time, because the tire(s) seemed to be holding air Later that evening when I walked out to the car where it had been parked for several hours, we noticed the one of the tires was completely flat It was at no time driven while flat I had to call A-Rental several times before I could get an agent to answer, to notify them of the situation and ask what should be done They said I would have to put the spare on myself, and drive the car back to their facility (again over an hour away, so in total about hours of my time), however they were closing in the next minutesThere was absolutely no accomodation or willingness to help on their part I did NOT refuse to bring the car back Instead, I had to call ***, have them put the spare on the car, and then rearrange my schedule for the next morning to drive all the way back to Honolulu to exchange the vehicleAt that time, I asked that they inspect the tire, but was told by the rental agent that the mechanic was not available, and in order to get another rental, it was required to pay the $fee That was NOT a request, but a demand Several other customers were standing around and also could not believe this ridiculous policyThe rental agent and I both inspected the tire and she agreed that no damage to the tire or vehicle to showed that a curb had been hit If that were the cause of the tire going flat however was due to a nail or screw, that is an unavoidable situation that for all professional rental car agenices would be cover It is not the responsibility of the individual renting the car to assure the general maintenance of the vehicle I asked to talk to a manager, as I did not see why I would be responsible for the $150, but again was told no manager was on site at the time The rental agent said I needed to pay the money, and she would have the manager review the situation, follow up with me, and credit my account prior to dropping off the new rental Because I could not waste any additional time, I reluctantly paid the money, and took the new rental When it was time to return the new rental on August 1st, I asked to see the manager And again was told the manager was not available When I asked if the mechanic had taken a look at the tire, the rental agent told me it appeared they had and all charges would be credited, however she needed the managers authorization to do so I had a plane to catch, so had to leave before talking to the manager I then called DAILY for weeks straight to speak to the manager Either I was put on hold for over an hour before hanging up, or was told the manager was unavailableI finally left a message stating that I was going to file a complaint with the Revdex.com if someone did not return my call I still have not heard back from them The tire going flat was no fault of mine, and I did address the situation as soon as I noticed an issue I expected that when I rented a car from A-1, that it would a vehicle that was well maintained and in working order It is ridiculous that a customer would be held responsible for a tire where there was absolutely no sign of damage to cause it to go flat It is also unacceptable that I was forced to pay the $in order to get a working vehicle, and then not be able to discuss the charge with a manager I don't know how a business such as this continues to operate I should have paid attention to the numerous poor reviews they have received on line
Sincerely,
*** ***

We clearly have customers intial to accecpt or declined any and all optional coverages.Nothing is mandatory. We never want to lose the rental income since that would cause us signifiacant loss of revenue.This would be counter productive of what we are trying to accomplish.We do not understand
where the communication gap is.We will be reaching out to customer to gain a better understanding.Thank you

We have been in constant contact with you Mr*** even gave you his cellphone number through which you have been communicatingFor you to insist that our last date of contact was in May is ridiculousWe have you documented calling us at the office number several times last week all within a
minute spanApparently you get placed on hold to speak to *** and then immediately hang up and call again and repeat, refusing to hold and making it impossible to get the correct line transferredNot to mention calling the cellular line. The car was returned to us on Jan We had an estimate completed and an entire insurance packet prepared and SENT to you as requested on Jan 29thPer YOUR request we were instructed not to submit the claim to the other party's insurance company because they wanted to pay it out of pocket which they never didIt wasn't until May 14th that you contacted us to submit the claim to Lilia at *** ***Keeping in mind that we had already sent you every single document necessary to make a claim with our own insurance company to cover your loss OR submit it yourself to *** ***, we had no problem in immediately sending every document that they requested in an effort to assist you with the processIn fact, we sent them documentation the SAME day that you emailedWe did not receive the check from the insurance company until JUNE 2ndUpon receiving the check, the dollar amount is short by $We have been negotiating with *** *** to request that the claim be covered in full so that you will not have to cover the balanceYou must understand that these things take time going back and forth on their end between the adjuster and upper managementYou write your story to depict us as dragging out this process over a span of several months when it is per your request that we are in these circumstancesWe have been trying to contact you now at your usual phone number with no responseWe need to discuss this balance with you

*** entered into a rental contract with us on August 5th at 12:54pm set to end on August 9th at 1pmWe informed her that her rental was overdue through multiple phone callsShe refused to return the car at the end of her contract and told us to "Come and get it"Two uniformed representatives
obtained the vehicle at the Waimalu Shopping PlazaThe area has very good lighting and happens to also be home to a small Honolulu Police station feet from where the vehicle was parkedThe representatives identified themselves to the occupants in the vehicle immediately and politely informed her that they were there to retrieve the vehicleThey waited for her and gave ample time to retrieve all her belongings from the vehicle before she handed over the keysWe have had great difficulty in dealing with this customer from the day she placed her reservation with usIn hindsight, it would have been better to not have rented her the vehicleShe still owes us $for the overdue balance, $for refueling of the vehicle, and $for the retrieval cost totaling $When we tried to collect from her credit card, the transaction was denied due to insufficient fundsWe are seeking the amount in full and will be handing this account to collections if payment is not made by August 31stWe have made multiple calls to *** and left multiple messages with no responseIf we cannot settle this account directly, we will have no choice but to submit to collections

The airport is exactly miles from our office and it's a minute trip at most"Chop Shop"NOUNNorth American informal (A place where stolen vehicles are dismantled so that the parts can be sold or used to repair other stolen vehicles.)We are a licensed business and have operated
within state guidlines for 10+ yearsWe have a sister company that retails automobiles of a separate fleetWe own over vehiclesOur inventory can be viewed here -> http://www.a1autohawaii.com/inventory/used-cars-honolulu-hawaiiTL;DR We are not a chop shopOur shed is not made out of tinIt's made out of steel, hardwood, and compositesAlso, we prefer the term "modular office". Average wait times at larger agencies can easily be hour and upWe feel that minutes is an acceptable time frame to receive assistance if we are helping customers in front of youRental agencies do not guarantee the year, make, or model of the vehicle being reservedOnly the approximate class in terms of sizeAll pictures displayed are for example only and clearly say "or similar" beneath themUpon receiving your initial vehicle back at our location two days after you picked it up, both tires have been punctured by nailsWe understand it sucks to have a flat tire, but we cannot control what others drop on the roadways on our islandWe performed a full inspection on the driveline of the vehicle and all points were issued passesWe take mechanical conditions seriously as we need our cars in good mechanical condition to generate revenueBroken car means no revenue1/If you were implying that we gave you the car with nails in the tires, you would not have made it to Hawaii Kai. We exchanged the vehicle for you anyway so you didn't have to wait for the tires to be repaired and it was a two class upgrade from what you payed for. We only charged you to patch ONE of the two tires that had punctures in themYou utilized our vehicle from the 20th of December until the 2nd of January I will consider this matter closed as we absorbed cost for the tire repairs AND gave you a free upgrade for days of your contract that would have normally been at a cost of at least $per day totalling $additional before tax is even applied

Complaint: ***
I am rejecting this response because: you may have said it was full, but it was NOT fullI took a picture of the gauge as I left the parking lot because I had a meeting to get toI can send you the picture that is time stamped with the time I left the lotI should not be paying for the gas that wasn't in my car, hence why I should be refunded $
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: When I came
to the rental place and picked up the car, it appeared okay. Took it to our rental place. The next day when we went out with it - it had bugs crawling out all over and we tried to wipe the dash and found a sticky substance on it and upon questioning someone found out it was a spray to try to deal with the bugs. After using it for a day or so - the bug situation did not stop. It was then that we went to the rental place - searched for a long time and found they were not there
We dealt with the dirty state of the car - dust flying out, etcand worst of all the bug situation as we didn't find the car rental place and felt we wouuld have to come there very early in the day when we returned it as our flight was delayed and we were leaving Hawaii at 11:p.m. Got there several hours before check out time and as I mentioned in our previous complaint - a person from another rental place helped us as she asked other people and nobody knew they had moved and where to. Is that the way to run a business?
The person that helped us on the return date also identified the man standing at the office door as Mr*** and he denied being that person. The woman that waited on us to accept the car, also was rude and refused to listen to my complaint - same woman waited on us when we picked up and brought back the car
What kind of business does that sort of thing - playing games with customers. Expedia arranged out rental and we reported this to them as well
We read other complaints - at least - very horrible things were done to other people as well
Who does business in this manner? Who moves without telling anyone about the move - certainly not a good business - have other people not complained? Quite a few - does this constitute a business that should stay in such a business? Perhaps you need to read all the complaints that have been made by others?
Sincerely,*** ***

Aloha,Our records show that the car was contracted to you with a full tankOur condition report that was completed upon your rental reflects the same as wellI do not show that we charged you for fuel upon your returnOur records indicate that the only amount charged to your card was $as
per our contract

Prior to the rental of all vehicles, customers sign a check list that goes over any penalty charges that they may incur during their rental or upon it's returnThey are made to sign a NO SMOKING agreement that states any smoking inside the vehicle will result in a $cleaning feeUpon returning
the vehicle they rented, it was noted that a strong cigarette odor was present in the vehicle's upholstery and ac ventsCigarette ashes were also found on the front floor boards and behind the driver seat areaThey were charged the same day they returned it, not weeks later as the customer claimsOur contract makes it very clear that smoking is not allowed in any of our vehicles and cleaning fees will be charged if found otherwise