Divi Hotels Marketing, Inc.

My husband and I were on vacation in Aruba. We decided to sit through a marketing presentation. We were given free gifts of a golf round and gift certificate for dinner. We figured lets see what this is about. We were hooked up with Nikki and boy did she do a good job scamming us! We were told we would get a free week for signing up at the Phoenix. We chose our week (couldn't pick peek months of course) in July (our anniversary). She talked to us in a flat monotone voice and stared directly in my husband's eyes when speaking. I swear it was a hypnotizing tactic. Nikki was telling my husband things to write down on a piece of paper, one of those things was "must receive confirmation by end of Feb 2018 for week 27 (our "free" week) for Aruba Phoenix phase 2 1 bed 6th floor, if not call XXXXXXX. We received an email regarding the week. When we called again to confirm before we booked the flights, we were told there was no reservation for us. We then emailed Nikki and she never responded to us. We also asked her at the presentation about All Inclusive. She said most resorts offer them and at booking let them know we want all inclusive prices, saying it was "a couple extra dollars a day". First of all we were bombarded with all kinds of books and literature that explained nothing about how to book and who divi was vs interval. It was terribly confusing. We did try several times to figure this out and utilize what we were paying for. When we called several times/places and asked about all inclusive's they were $17 extra just for breakfast! Not to mention lunch and dinner and THEN the alcohol package added in, Times two! It was completely a lie about the "few extra dollars a day". The scene of the sales presentation was complete chaos. There were tables of people everywhere, champagne bottles being popped open, people cheering and clapping, she brought us each a drink from the bar. And of course had champagne. I mean it was completely overwhelming on top of the monotone voice and staring. Along with the "free" week we were getting, we were also given vouchers for a "free" Hawaii stay, a Europe stay and two Disney stays for our sons. That's all great and well but the availability for these "free" vacations was slim to none and finding certain days to accommodate the availability was totally ridiculous. This is a total scam! She actually told us "you own part of this Island". As we were leaving Nikki and another women (I assume manager) called our names and waved us back. She handed us a bag full of all sizes of t-shirts, keychains and two more bottles of champagne. She did a great con job on us. We put $2,990 down. Now fast forward 18 months we have been paying close to $500 a month on something we cannot use and realized how we have been lied to. We have been doing the right thing by paying but seeking advice on our options. Another thing Nikki had my husband write on the contract was that if we don't use up our points we can roll them over to the next year. She didn't have him write down that they will charge us to do that too. Once again we emailed Nikki and got no response. We are very dissatisfied and feel let down because we believe the best in everyone. However, we got roped into an expensive scam. Please do not fall for what we did! I gave this one star because I couldn't do zero stars.

DO ***NOT*** GO TO THE ARUBA RESORT!!!
My wife and I both got very ill, early in the week of our stay, and spoke with - and overhead - other guests who also had g-i/stomach problems
Resort representatives absolutely and totally denied any problem, and refused to offer any sort of compensation whatsoever
On top of the initial illness/discomfort - at the end of the week I got really REALLY sick vomiting - quite violently - all nightThe next day we were leaving to travel back home and tried to speak with the front desk rep againAnd again, no information, no acknowledgement and no offer of compensation
Well, the travel day was unpleasant, to say the least, and that night back at home I was - violently again - vomiting all nightThe night after that I had "the runs" all night
Our hotel experience?
Sub-par
Food was ok, not outstanding and not to a level we had hoped for given the resort atmosphere and the associated price of admission
Room was ok, not always cleaned thoroughly; no amenities at all (this is an expensive all-inclusive resort)
Concierge service was extremely *UN*-helpful - more interested in selling us aday tours than answering our questions, or helping us make dinner reservations (which seem to be required every night)
Beach was ok, not the cleanest but directly next to a busy road! So not very quiet and peaceful
Pool facilities appeared nice, though we did not make use of them
Only positive for us was the golfThe cart/bag attendants were very friendly and niceThe course (9-hole) was a challenging layout; much better than a simple "resort" course
As far as the island itself - in my opinion there are soooo many more, much nicer places to go in the Caribbean! The island is a lfat, hot desert island with really not that much sight-seeing/tourist attractions at all; what little history and "color" there was, was very far from the resort (so not really worth the trip)
This is a follto earlier negative review posted March 07,
> "DO ***NOT*** GO TO THE ARUBA RESORT!!! My wife and I both got very ill..."
After we posted this complaint, along with one on TripAdvisor, and attempted to contact the company - we did receive an email back with a claim form attached
It took several emails back-and-forth, plus a few months, but the company and the resort did eventually acknowledge the [quote-unquote] "incident" and offered a pretty sincere apology AND full reimbursement of our trip expenses (resort only, excluding airfare)
For this action, I feel obligated to offer a "Positive" review, but still cannot recommend traveling there

My wife and I purchases a timeshare from the Divi Golf and Beach Resort in Aruba in 2013. When we stayed there the following year 2014 the service was horrible! Our room was never kept clean, equipment in the room did not work like the ceiling fan, stereo, and we found bugs in the room. Also we had requested an anniversary package and the front desk ignored our request and when we complained with the main office in NC they said the employee had offered us a package and said we had refused it. We went back the following year 2015 and the service was still poor and we had ordered an anniversary package from the Divi online, but we never received it since they said they delivered the package to the wrong room. My wife and I had to complain to the office at the Golf and Beach resort and they threw together a quick food basket for our room. We will never go back to that resort again, but we still get charged an annual maintenance fee, and when we attempted to see our timeshare they denied our request to sell. The Divi Resorts are a scam designed to lock people into routine payments and providing very poor service.

This is in regaurds to a time share. We purchased our time share in May of 2015. In Jan of 2016 I called to book a week for 6 people. When I got my plane tockets I realized I need to change my time share dates. I called the copmany back. They told me I only had a room for 4 people. I explained I booked for 6 2 adults and 4 children. I was told in order to make that happen I would have to pay another booking fee use more points and get a studio, and the rooms would be side by side. I told them that would mean my husband and I would be seperated at night dsuring out vacations. I was told that was all they could do. So I paid the fee and booked another room. Here it is a week until my trip. I called to confirm the bookings.I was told now that they never changed the dates for the rooms, so I will arrive with no room for three nights, with 6 people and the rooms may not be near each other. The only way to fix this problem is for them to cancel our reservatyions, to pay a nother rebooking fee and use even more points to book at another hotel at the opposite end of the isalnd, where we do not want to be. So now I am going to go to arub - and find and try to find a hotel for three nights before my time share kicks in, stay in two seperate rooms and then leave three days before I am schedualed to check out, so I am wasting points again. Customer service is awful. Each point of this has been your copmanies faulkt but I am being made to pay for this out of my pocket like it was my fault.Desired SettlementI want a room at the low rise end for the correct dates without having to pay additional fees or points. Since this is not my fault.Business Response First, please know that the Consumer has no contract with Divi Hotels Marketing, Inc. ("DHMI"). This office only serves to accept reservations and payments on behalf of the company the Consumer has contracted with, Divi Caribbean Club, Ltd. (the "Club"). However, DHMI is responding on behalf of the Club. The consumer is party to that certain Divi Vacation Club Membership Agreement dated May 25, 2015 (the "Agreement") with the Club. The Club has procedures in place regarding reservations, including email and regular mail confirmations of any reservation made, which the Consumer received in January when the initial reservation was made. The Club's records show a reservation for a one-bedroom unit on January 21, 2016. The reservation confirmation contain all of the details of the reservations dates, the size and type of unit reserved, as well as information regarding changes or cancellations, and contact information for the Club. If the consumer had contacted the Club at this time, perhaps the Club could have helped her. It is worth noting that only one Divi Club Destination, Divi Little Bay Beach Resort in St. Maarten, offers a one-bedroom unit that can sleep six. While we are sorry to hear that the Consumer needed to make a last minute change to her reservation, the fees and policies regarding changes and cancellations are outlined in the Club materials received at the point of sale and also on the Club's website. Unfortunately, exceptions to these policies are only available in certain extenuating circumstances.

This company stole money from me, over $3000.00. Do not book a hotel with this company. Stay away from Divi hotels. They are scammers. I booked my honeymoon with the north Carolina office to stay 8 nights at little divi bay in [redacted]. I was supposed to check-in on 3/4/14. My reservation was made for an ocean view room. Upon arrival, the front desk told me they did not have any ocean view rooms. I was told by front desk manager to check into a hotel down the street and call NC office when back for a refund. I left and stayed at the[redacted] hotel, never checking in to Divi hotel. Divi then charged me $3000.00 and told [redacted] that I stayed at this hotel 2 nights. They have committed fraud lying to [redacted]. I plan on contacting [redacted]'s fraud department and NC's attorney general office. I have proof I never stayed at this hotel, a bill from the[redacted] with a check in date of 3/4/14. This company has stolen $3000.00 from me and has committed fraud by lying to [redacted]. If not resolved I will be taking further action.Desired SettlementI want all of my money back $3000.00. I was at this hotel for 10 minutes. I did not stay here a single night. If I do not receive a refund I will be taking further action. You have committed fraud and theft.It has been resolved.

This complaint involves the misrepresentations of facts about vacation products.While vacationing in [redacted] on August 10, 2015, we attended a Divi Vacation Club presentation in order to claim the prize of a one-weeks vacation package through [redacted], which we won in a scratch off lottery. The marketing information indicated we were only obligated to pay $279 for the week. During the time we sat through the presentation, Divi Vacation Club sales and marketing associates promised, that if we purchased Divi Vacation Club points, our membership would entitle us to receive an additional 10 full weeks "Getaway" vacations to unlimited destinations including, but not limited to, [redacted], etc., at weekly rates from as little as $200 but not to exceed $800, depending on the destination and condo size. Our decision to purchase and join the Divi Club was based solely on these membership incentives presented and promised by your sales and marketing consultants. When presented with the contract, we were asked to verify the spelling of the names and to sign. We attempted to read through the contract before signing but we were repeatedly interrupted by the sales and marketing consultants. Thus, we missed valuable information that would have altered our decision. We strongly feel that we did not have truthful information in order to make an informed decision. After returning to our hotel, we found that the contract states that Divi Vacation Club and [redacted] are independent companies and that the Divi Vacation Club sales and marketing staff misrepresented themselves and facts that would have appropriately assisted us in making an informed and intelligent decision. The contract clearly states that [redacted] is not obligated to fulfill any promises made by Divi Vacation Club. We view this as an act of fraud. Furthermore, we did not authorize the credit card charge of $1,114 on August 10, 2015 as it was our understanding that we would have 24 hours to commit. As such, we request a full refund of the unauthorized charge in the amount of $1,114 on August 10, 2015, which represents the $864 deposit and $250 application fee. Additionally, the contract states we have five calendar days from the date of the agreement to cancel our contract. Accordingly, we also request to cancel our contract No. 90-897 effective immediately. Needless to say, we lost a considerable amount of valuable vacation investment and time that we cannot get back. August 13, 2015 the above information was emailed to [redacted] as indicated in Clause 10 Agreement Rights of the agreement. The alternative is to send a fax to [redacted]. I did not have access to a fax machine today, but will make sure to fax a copy of the email tomorrow so that I can have a confirmation of sending the cancellation request. I called Divi today to verify receipt of my email and the operator transferred me to the Owner and Guest Relations. The representative there told me that she didn't have access to the email box and, although she was not sure, she thought I needed to speak with the Vacation Club. However, she asked me to verify my name, address and telephone number and indicated she would call me back.Desired SettlementAs indicated in the above information which has been sent to the company. I am seeking a full refund of $1,114. As the US representative of the internationally based company this company is the best available source for solving this issue.Business Response First, please know that the Consumer has no contract with Divi Hotels Marketing, Inc ("DHMI"). This office only serves to accept reservations and payments on behalf of the [redacted] company the Consumer has contracted with, Divi Caribbean Club, Ltd. (the "Club"). However, DHMI is responding on behalf of the Club. The consumer is party to that certain Divi Vacation Club Membership Agreement dated August 10, 2015 (the "Agreement") with the Club.While we are sorry that the Consumer felt rushed during the signing of the Agreement, failure to read the document is not a valid reason to terminate the Agreement and issue a full refund. The Agreement exists specifically to clarify the rights and obligations of both parties and represents the entire agreement (oral or otherwise). Section 1 of the Agreement clearly describes the purchase of a Club Membership with an annual allotment of 40,000 points which Consumer may use for accommodations secured by the Club at Divi Club Destinations. Section 4 describes the relationship with [redacted], a third-party exchange company, which allows the Consumer to travel to destinations other than Divi Club Destinations at discounted fees. The relationship with [redacted] provides additional travel opportunities for Club members. Additionally, the Interval international Disclosure clearly states that Club Member's decision to purchase should be based primarily on the use of its membership in the Club and not on[redacted].With respect to the Consumer's accusation of fraud, the Club's relationship with [redacted] is clearly defined in the Agreement. We are unsure why the Consumer would believe that they would have 24 hours to commit to the Agreement. The Agreement became valid and in full force when the Consumer signed the Agreement and was given a fully-executed copy for her records. The claim that the $1,114 charge was unauthorized is without merit.Consumer's request for rescission was received in accordance with the Agreement and the Agreement was terminated on August 15. The Consumer is due a refund of $604.80 no later than October 15, 2015, in accordance with Section 10 of the Agreement.Consumer Response While I disagree with the argument made by the company, I will consider this a lesson learned. I hold to the fact that I should receive a full refund based on the circumstances presented in the initial correspondence. Regardless, the contract states that customers who cancel their agreements will be penalized 3% of the purchase price. The refund amount offered does not include the $250 membership fee which I also paid. It is not written anywhere in the contract that customers membership fee of $250 is non-refundable, neither did anyone at Divi Vacation Club indicate that to me. As such, I am also entitled to and due the refund of such fee. The entire refund amount requested $854.80.Final Business Response The $250 fee is not a membership fee. Section 2 of the Agreement clearly states "The parties acknowledge Club Member's deposit payment in the amount of US$1080 together with a nonrefundable documentation fee payment of US$250."As previously stated, the Consumer is due a refund of $604.80 no later than October 15, 2015.

The contract states once cancellation is done within 5 days it can be cancelled, which was done and the company will not cancelI was currently in [redacted] November 10-17. Not being there even 24 hours on November 11, 2015 and according to [redacted] law; not able to purchase any time,or collect from lotto, Divi lied on the contract said we were there from November 9 2015. The did not keep the agreement in regards to cancellation within 5 business daysDesired SettlementI would like my deposit back as I did inform the company within 5 business days $1793.47, for the contract to be cancelled.Business Response First, please know that the Consumer has no contract with Divi Hotels Marketing, Inc. This office only serves to accept reservations and payments on behalf of the [redacted] the Consumer has contracted with, Divi Village I N.V. ("Developer"). However, DHMI is responding on behalf of the Developer. The consumer is party to that certain Vacation Ownership Agreement dated November 11, 2014 (the "Agreement") with Developer, including the Related Documents as defined therein.Section 8 of the Agreement provides a 5-day right of rescission and clear instructions on how to give notice of the intent to exercise that right of rescission, via email or fax. No email or fax requesting rescission of the Agreement was received by the Developer during the 5-day rescission period. Consumer's first contact with Developer was January 5, 2015, at which time Consumer stated she sent an email requesting rescission on November 19, 2014. This email was never received by the Developer and, if sent on November 19, was outside the 5-day rescission period. Unfortunately, we cannot accommodate the Consumer's request for a refund. The Agreement was terminated March 13, 2015 due to default.

We submitted a request to rescind our contract within the allowed time of 5 days of signing. We were notified that our request was not accepted.31 March 2014 - We purchased a timeshare for unit [redacted] under contract number XXXXX, and made a large down-payment towards it. 05-14 April 2014 - We were notified that our unit had been sold to someone else, but we would be assigned a new unit, number [redacted] but a new contract would have to be sent and signed. We felt uneasy about the switch since we were no longer in the area and couldn't see the view, but we were assured this was a better unit than we originally purchased.14 April 2014 - We were told that a new contract would be sent out.18 April 2014 - I asked if our old contract was void at this point and asked when the new contract would be sent.22 April 2014 - Response from Divi [redacted] "The contract wil be sent by [redacted] today for you to revise.The moment your new contract is sighed and put in the system your old contract wil be void.". I responded requesting that this be put in writing and included in the new contract (it wasn't)30 April 2014 - New contract #XXXXX signed, dated and returned back to Divi. We asked about making our first payment which was due on 01 June 2014. We wanted to make sure it was applied to the new contract and not the old. No response was received.30 April 2014 - I called the billing department and tried to make a payment. They wouldn't accept one and said our contract was processing. They said our new payment date was 01 June 2014. I requested they confirm this with Aruba and they said they had no way to get in touch with them.03 May 2014 - We are feeling uncomfortable with the switched unit and the customer service we have interacted with at Divi NC. We decided it would be best to request a rescission of our contract while in the 5 day rescission period stated in the contract. We sent the request via email and fax and request a response that the request was received. No response to our requests and follow-ups were received.12 May 2014 - We received a form letter dated 19 May 2014 from [redacted] stating that our request to rescind was denied due to the 5 day rescission period passing. We sent the updated contract and all supporting documentation to [redacted] (who didn't seem to be aware of the updated contract). We requested a response within 5 business days confirming Divi's intent to return the full purchase price less a fee equal to 3% as stated in the rescission clause.19 May 2014 - We sent a courtesy email to [redacted] to remind him that we hadn't received a response. [redacted] stated "I am waiting to hear back from [redacted]."We are very concerned that this has now entered into a fraudulent bait and switch situation and are looking for assistance with resolution.Desired SettlementWe would like a full refund of all monies paid to Divi and to have our contract rescinded.Business Response The Consumer's request for rescission has been honored and the contract is cancelled. The Consumer has placed a chargeback on the credit card transaction for the deposit amount of $2,175.00, so no refund will be issued by the Developer until the chargeback has been resolved.Consumer Response The $2175 refunded to the credit card company was only a fraction of the money owed (it's the only part resolved). The rest of the funds should be refunded, if not we'll need to proceed with actions to have the money returned.Final Business Response The Consumer's request for rescission has been honored and the contract is cancelled. The Consumer has initiated a chargeback of the deposit paid. A refund of the Purchase Price is pending due to the Consumer's initiation of a credit card chargeback.Consumer Response The contract has been rescinded but we're still waiting for the money to be returned, the case is not yet complete. Per the credit card companies Divi has not responded to the requests for information so no money has been returned.

My wife and I purchases a timeshare from the Divi Golf and Beach Resort in Aruba in 2013. When we stayed there the following year 2014 the service was horrible! Our room was never kept clean, equipment in the room did not work like the ceiling fan, stereo, and we found bugs in the room. Also we had requested an anniversary package and the front desk ignored our request and when we complained with the main office in NC they said the employee had offered us a package and said we had refused it. We went back the following year 2015 and the service was still poor and we had ordered an anniversary package from the Divi online, but we never received it since they said they delivered the package to the wrong room. My wife and I had to complain to the office at the Golf and Beach resort and they threw together a quick food basket for our room. We will never go back to that resort again, but we still get charged an annual maintenance fee, and when we attempted to see our timeshare they denied our request to sell. The Divi Resorts are a scam designed to lock people into routine payments and providing very poor service.
","neg-1

Attempted to cancel timeshare/vacation club contract signed June 30, 2015 within 5 day recession period but emails and fax given were undeliverable. Company blocked my IP address so I had to send recession letter through cellular service. Also send letter by fax to the employment fax number. Obviously this company is making it difficult to cancel contract. I have no assurance that they will honor their contract and agreement for rescission. Desired SettlementAs I have complied with the cancellation terms and contacted them with my intention to cancel within the 5 calendar days I want to receive verification of my cancellation and a refund of my deposit of $3450 minus 30 percent as outlined in the contract. Business Response While we are sorry that the Consumer had difficulty with her emails, the Club has not blocked the Consumer's IP address. The Club is in receipt of three separate emails requesting rescission of the contract; two on July 3 and one on July 4. Additionally, we received a hard copy of the Consumer's rescission request on July 7. As these emails were received within the 5-day rescission period, the contract was cancelled on July 4 and the Consumer may expect a refund in the amount of $3,105 (Deposit of $3,450 less $345 3% of the Purchase Price) no later than August 3.

DO [redacted]NOT[redacted] GO TO THE ARUBA RESORT!!!
My wife and I both got very ill, early in the week of our stay, and spoke with - and overhead - other guests who also had g-i/stomach problems.
Resort representatives absolutely and totally denied any problem, and refused to offer any sort of compensation whatsoever.
On top of the initial illness/discomfort - at the end of the week I got really REALLY sick .... vomiting - quite violently - all night. The next day we were leaving to travel back home and tried to speak with the front desk rep again. And again, no information, no acknowledgement and no offer of compensation.
Well, the travel day was unpleasant, to say the least, and that night back at home I was - violently again - vomiting all night. The night after that I had "the runs" all night.
Our hotel experience?
Sub-par.
Food was ok, not outstanding and not to a level we had hoped for given the resort atmosphere and the associated price of admission.
Room was ok, not always cleaned thoroughly; no amenities at all (this is an expensive all-inclusive resort).
Concierge service was extremely *UN*-helpful - more interested in selling us add-on day tours than answering our questions, or helping us make dinner reservations (which seem to be required every night).
Beach was ok, not the cleanest but directly next to a busy road! So not very quiet and peaceful....
Pool facilities appeared nice, though we did not make use of them.
Only positive for us was the golf. The cart/bag attendants were very friendly and nice. The course (9-hole) was a challenging layout; much better than a simple "resort" course.
As far as the island itself - in my opinion there are soooo many more, much nicer places to go in the Caribbean! The island is a lfat, hot desert island with really not that much sight-seeing/tourist attractions at all; what little history and "color" there was, was very far from the resort (so not really worth the trip).
This is a follow-up to earlier negative review posted March 07, 2016
> "DO [redacted]NOT[redacted] GO TO THE ARUBA RESORT!!! My wife and I both got very ill..."
After we posted this complaint, along with one on TripAdvisor, and attempted to contact the company - we did receive an email back with a claim form attached.
It took several emails back-and-forth, plus a few months, but the company and the resort did eventually acknowledge the [quote-unquote] "incident" and offered a pretty sincere apology .. AND .. full reimbursement of our trip expenses (resort only, excluding airfare).
For this action, I feel obligated to offer a "Positive" review, but ... still cannot recommend traveling there.","neg-2

When I was in Aruba in June/July 2014; I was using my girl friends timeshare. I decided to get my own timeshare for a studio which had swim pool out backdoor; li timeshare like my girl friends. I paid the op fee 0f about $650 and down payment and given 55,000 points. After I discovered the infinity pool I fell in love with the area and told the sales person [redacted] to show me a studio over by infinity pool because my granddaughter loved it. I was shown [redacted], which had better amenities. I asked to upgrade to studio just like the one I was shown, on lower level because of bad back and for the weekend of [redacted]. I was assured by [redacted] that I was be giving like [redacted] with infinity pool out back door. I paid another op fee and down payment. I trusted [redacted] who passes buying to[redacted] manager; and was very busy week and did not go to look at my upgrade studio that I was looking for it by the pool, when I discovered where studio was I was shocked. It was not on the infinity pool, but across the street on a corner surrounded by concrete both in front and back doors. I called [redacted] I complained and she would take care of next week. You have only 5days to cancel. After complained they offered a one bedroom as if a favor(there was never a studio available that I asked for). I was charged another op fee and down payment instead of correcting given wrong studio. I was told 125,000 came with the 1 Bedroom, but without realizing I signed for only 55,00 points. I emailed [redacted] that I wanted the 125,000 points promised and my emails were just not answered. [redacted] said[redacted] did I wanted the studio by infinity pool, which was just a outright lie. I have been charged more money because of their out right fraud regarding this timeshare.Product_Or_Service: slaesmen customer serviceAccount_Number: [redacted] on several signDesired SettlementI want contract canceled. I realize that it is 5day to cancel. But I have been lied to and consider their actions fraudulent. If you refuse to cancel I will cancel anyway even though my credit would be affected. I am not accepting anything else, because [redacted] and her manager [redacted] deliberately lied on every issue of given wrong studio upgrade and amt points was told I would get for 1 bedroom and the extra fees collected because of their deliberate lies.

Company gave me a different contract from the one I read. Charge me an huge amount to cancel 4 days later. We were on our honeymoon is the Caribbean when we came across a representative for Divi Resorts. We listened to their presentation, and asked to think about it for a while and get back to them. The lady was extremely pushy, constantly pushing for us to make a decision. I read over the contract she gave us as couple of time. The contract as I read it, and I verbally said this out loud twice, was that if we decided to cancel, we had 5 business days and it would cost us $50. Because of this we decided to do it so the lady would back off and we could read over everything again with out the pressure when we got home. We returned home, started to read over things. We made some phone calls to check of a couple of the destinations we wanted to use the services for. One no longer was serviced and the other we could only use 3 months out of the year. We were also told that our "package" we could take 3 vacations a year. We started researching vacations and found there was no way we were going to get 3 vacations out of what we were receiving. I remembered in the contract there was a fax number to send your cancellation request too. I went back to the contract to find that number and it was not there. I looked and realized that they gave us a different contract then what we originally looked at and that part was missing. We called the owner number we had but they could not help as we were too new and not in there system. WE grabbed the business card we were given from the sales lady and emailed her 8 times, all came back non deliverable. We quickly wrote 2 letter (as this new contract stated we needed to right a letter), ran down to the post office at close to 9 CST to get these in the mail before the deadline. We sent of to St Maarten and one stateside just to be sure. We thought we were done with it all until we were told that it would cost $900 to get out of the contract. I called their owner relations line and the 2nd time was put in a voice mail for a gentleman in collections. He left me a voice mail at home basically stating tough luck and there is nothing you can do. His call back number was to an 800 number but I could not understand him name so I did not know who to talk too. We have received no help from them, and the ripped us off good.Desired SettlementFull refund as I have lost too much sleep on account of this.Business Response First, please know that the Consumer has no contract with Divi Hotels Marketing, Inc ("DHMI"). This office only serves to accept reservations and payments on behalf of the company the Consumer has contracted with, Divi Caribbean Club, Ltd. (the "Club"). However, DHMI is responding on behalf of the Club. The consumer is party to that certain Divi Vacation Club Membership Agreement dated January 21, 2016 (the "Agreement") with the Club. Please know that there is only one version of the Agreement. It is unclear why the Consumer would claim it would cost $900 to terminate the Agreement. Per Section 10, if the Club Member chooses to cancel the transaction the Club will return the deposit less an administrative charge equal to 3% of the Purchase Price ($1,320 (deposit) - $396 (3% of $13,200 Purchase Price)=$924). Section 2 of the Agreement clearly states that the Consumer would pay a deposit together with a non-refundable documentation fee of $250. The fax number for submitting the Consumer's desire for Consumer's request for rescission was received in accordance with the Agreement and the Agreement was terminated on February 1, 2016 and the Consumer was issued a refund of $924.00 on February 11, 2016, in accordance with Section 10 of the Agreement.Consumer Response When I read the contract, I read it as 3% of the money I gave them that day (the down payment). The fax to cancel was not on the agreement they gave me, but it was on the one I read on sight. I said out loud a minimum of three tme, we can do this, look it over when we get home and cancel for like $50. Neither associate corrected me.