Dear Mr [redacted] , We do see in our records that, as you indicated, we had numerous conversations with you and additional conversations with your real estate agent about your home sale and loan transfer Based on our records, when you initially informed us in March of of your intent to sell your home we asked that once you identified a buyer to have them contact us to initiate the loan assumption process On April 4th the buyer provided us with the loan application and on April 5th the borrower was approved for the loan We received the remaining required title information from the new borrower to complete the assumption on April 12thThe loan assumption agreement was sent out to all the parties on April 12th However, we failed to timely process the executed agreement We apologize for our delayYour experience did not meet our standard of service for loan transfers The Loan Assumption for your loan is approvedOur Customer Service team has sent the documents to you and the buyer for signature, emailed, and called you as of May 11, to explain the next stepsOur Senior Vice President of Operations is watching this matter closely to ensure that it is resolved as soon as possible Please contact us at [redacted] if you have any additional questions Sincerely, The Dividend Solar Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey have refunded the interest that I was charged Sincerely, [redacted]
Dear Mr [redacted] , We do see in our records that, as you indicated, we had numerous conversations with you and additional conversations with your real estate agent about your home sale and loan transfer Based on our records, when you initially informed us in March of of your intent to sell your home we asked that once you identified a buyer to have them contact us to initiate the loan assumption process On April 4th the buyer provided us with the loan application and on April 5th the borrower was approved for the loan We received the remaining required title information from the new borrower to complete the assumption on April 12thThe loan assumption agreement was sent out to all the parties on April 12th However, we failed to timely process the executed agreement We apologize for our delayYour experience did not meet our standard of service for loan transfers The Loan Assumption for your loan is approvedOur Customer Service team has sent the documents to you and the buyer for signature, emailed, and called you as of May 11, to explain the next stepsOur Senior Vice President of Operations is watching this matter closely to ensure that it is resolved as soon as possible Please contact us at [redacted] if you have any additional questions Sincerely, The Dividend Solar Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey have refunded the interest that I was charged Sincerely, [redacted]