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Divine Cristal Events and Catering

Victorville, California, United States, 92395-4761

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After being ignored the request of obtaining my contract, I had contacted the owner in regards to canceling my services with 8 months notice. I was told I'd only be receiving 50% due to cost to hire staff for a tasting. I was told that the processing company would issue my refund within 2-3 weeks and will send me a receipt. When booking her, I was told I get my full deposit back the day of the wedding as long as she did not need to purchase emergency items the day of. Two months went by before I had reached out and asked about my refund. The owner told me how COVID-19 has affected her business and can only pay me $50 a week via Zelle or Venmo for the next 5 weeks. I never received a receipt, a contract, or notice of cancellation. Everytime I ask for my contract, especially where it states I lose 50% of my deposit (which was $500) she says she can get me an invoice but the wording will not reflect what she is claiming and that once I cancel the contract turns into an invoice (what?!) I was never given a contract to sign, only an invoice asking for payment. When I made a payment, the print on the bottom thanks me for my payment and that I will receive a contract at my next meeting. Except she only asked me when I was going to pay more. Now I cannot get a response from her or anything in writing showing my cancellation or terms of agreement.

Divine Cristal Events and Catering Response • May 15, 2020

I met with the customer in September 2019 to do catering for her wedding in November 2020. I informed her that the sooner she leaves a deposit, the sooner I can secure her date. I had been getting calls for wedding for the same weekend, so time was of the essence. Per California law, she had 3 days(72 hours) to cancel. In the estimate she was sent, it clearly stated that her full deposit was due back BEFORE a tasting. Once a tasting had been completed, only 50% refund of the deposit is refundable(due to staff booked, loss of revenue, and food cost) We completed the tasting in early December 2019, she complimented the food and said it was amaizing. In late February 2020 she canceled the order. I informed her that she was due back $250, not $500. She was upset and wanted to see proof. I sent her the cancelation letter she requested. Due to Covid-19, I had to return more then her deposit for upcoming events for 2020. Unfortunately, yes, I asked her if I could make payments via zelle or venmo to lessen the burden on my business for all the refunds I had to issue. She has been paid in full ($250). She has also been sent a copy of the documents she requested. This complaint has been resolved as of today (5/14/20).

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