Divine Medical Spa

From: Date: Sat, Jun 18, at 1:PMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint # [redacted] .To: Revdex.com To whom it may concern,Good afternoonI am writing you, as the clients just left our storeWe effected a settlement with the clients, refunding them for the diamond, and they kept the mounting, as it is they who damaged itFurther, after reading their response to mine, they now understand the math of the original sales receipt.Thank you for being the intermediary for us; we take our A+ rating very seriously, and wish to maintain it.Respectfully,David M.David M***Vice-President, Business Manager4th Generation JewelerGIA Graduate Gemologist, earned in residenceGraduate, GIA Colored Stone grading system and AppraisalsPersonal property appraiser, International Society of AppraisersMember, Gemmological Association of Great BritainSelected partner, Forevermark Diamonds by De BeersMember, America's Best JewelersMilanj Diamondswww.milanjdiamonds.com [redacted]

Good afternoonThank you for the opportunity to respond to this complaint.The client's purchased a loose diamond and a mounting for said diamond from usOur master jeweler of close to years hand-assembled their ring, setting the center diamond, as well as sizing the ring for the fiancee Saturday of last week they picked up said ring, pristine in condition.On Sunday, the next day, they brought the ring in, with a prong literally sheared, or broken, away from the mounting, and consequently, a diamond missingOur warranty and guarantee, as is all of the designers we represent, is protection for life against defects in make or workmanshipWhat these clients did is very similar to someone who just purchased a new car, and hit the side of their garage while backing outThe damage they did is not a defect, but rather an accident they caused.That said, and in the spirit of wanting to do all I could for the clients, I offered to order a brand new mounting for them, AND refund them one-half of what they paid for the mountingThe damage they caused, but to take a harsh stanch with them will see them never come to our store againI remain willing to replace the mounting with a new oneand refund them one-half of what they paidBut nothing further than that will be forthcoming.Respectfully,David M***

Revdex.com,Thank you for the opportunity to respond to this complaintAs you state, there are generally varying sides to a storyWe have great respect for your organization protecting the interests of both the consumer and the business.In September of 2014, the client and her fiancee came into our store to purchase wedding bandsTheir selections were for a [redacted] eternity diamond band in her exact size, and for the gentleman, a [redacted] wedding band, made specifically for his sizeAllow me to state that neither the lady's size nor the gentleman's size is of the "average" size, consequently why both rings had to be made for themFurther, on this day, as a token of our appreciation for the opportunity to have earned their confidences and trust, we refinished a ring for her, a ring not from Milanj Diamonds, at no expense.The rings were ordered, and upon both rings being completed, approximately weeks later, the client was notified of their availability.We turn the page of a new year; come June 2, 2015, Milanj Diamonds was contacted regarding the wedding bandsThe fiancee stated that the wedding was canceledand that there was no need for the ringsAs you will see stated on the bottom of our sales receipts, as it is within our very store and in the public domain on our web site, special order sales are finalFor the obvious reason, of course, the rings were made for that individual(s)Despite that, and attempting to be a gracious individual, I waived the finality of the sale, allowing for the client to use said monies against anything else within our storeWithout an expiration, I may addIt was only today, July 14th, that great exception was taken, along with inappropriate and inaccurate comments being espousedRegardless of how I am being spoken to, I will stand by my offer of allowing a full store creditThese monies may be used as the client(s) see fitI ask that the Revdex.com affirm my positionIn advance, I thank you.Respectfully,David M [redacted] GIA G.G., I.S.A.Business Manager

We have refunded all of her monies. David M***

I have visited the business in reference to complaint ID ***, and find our ultimate resolution (made after their last rebuttal on this site) satisfactory to me and my fianceThe store has given us a full refund for the return of the diamond and mounting after their jeweler discussed the issue with them. I extend my gratitude to the Revdex.com for overseeing this matter
Regards

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because it is not the resolution I am afterI would like to add that I personally never received notification that the rings were ready for pick up three weeks post ordering otherwise they would not have been in the store in June when I originally called regarding no longer requiring the ringsI have also spoke to my ex-fiancé regarding this statement and he confirms that neither one of us were made awareIf this were the case I would not be in this position attempting to return the rings.
Regards,
*** ***

Ladies and Gentlemen,Thank you, once again, for the opportunity to respond.I have read the response to mine, and am not surprised at her displeasureThe fiancee will only be satisfied if she is allowed to have a complete and full refund of her moniesThat will not be forthcoming.As previously stated, on their sales receipt, posted within the store and in the public domain via our web site, all special orders are final sales, and certainly without a cash refundNot only have I acquiesced and removed the finality of the sale, but am allowing the client to use the monies for something else.In closing, all clients are notified when the entirety of their order is readyIn this particular case, around mid-October.Again, thank you for allowing my responses.Respectfully,David M*** GIA G.G., I.S.A.Business Manager

Revdex.com,Thank you for the opportunity to respond to this complaint. As you state, there are generally varying sides to a story. We have great respect for your organization protecting the interests of both the consumer and the business.In September of 2014, the client and her fiancee...

came into our store to purchase wedding bands. Their selections were for a [redacted] eternity diamond band in her exact size, and for the gentleman, a [redacted] wedding band, made specifically for his size. Allow me to state that neither the lady's size nor the gentleman's size is of the "average" size, consequently why both rings had to be made for them. Further, on this day, as a token of our appreciation for the opportunity to have earned their confidences and trust, we refinished a ring for her, a ring not from Milanj Diamonds, at no expense.The rings were ordered, and upon both rings being completed, approximately 3 weeks later, the client was notified of their availability.We turn the page of a new year; come June 2, 2015, Milanj Diamonds was contacted regarding the wedding bands. The fiancee stated that the wedding was canceled. and that there was no need for the rings. As you will see stated on the bottom of our sales receipts, as it is within our very store and in the public domain on our web site, special order sales are final. For the obvious reason, of course, the rings were made for that individual(s). Despite that, and attempting to be a gracious individual, I waived the finality of the sale, allowing for the client to use said monies against anything else within our store. Without an expiration, I may add. It was only today, July 14th, that great exception was taken, along with inappropriate and inaccurate comments being espoused. Regardless of how I am being spoken to, I will stand by my offer of allowing a full store credit. These monies may be used as the client(s) see fit. I ask that the Revdex.com affirm my position. In advance, I thank you.Respectfully,David M[redacted] GIA G.G., I.S.A.Business Manager

Good afternoon. Thank you for the opportunity to respond to this complaint.The client's purchased a loose diamond and a mounting for said diamond from us. Our master jeweler of close to 21 years hand-assembled their ring, setting the center diamond, as well as sizing the ring for the fiancee....

Saturday of last week they picked up said ring, pristine in condition.On Sunday, the next day, they brought the ring in, with a prong literally sheared, or broken, away from the mounting, and consequently, a diamond missing. Our warranty and guarantee, as is all of the designers we represent, is protection for life against defects in make or workmanship. What these clients did is very similar to someone who just purchased a new car, and hit the side of their garage while backing out. The damage they did is not a defect, but rather an accident they caused.That said, and in the spirit of wanting to do all I could for the clients, I offered to order a brand new mounting for them, AND refund them one-half of what they paid for the mounting. The damage they caused, but to take a harsh stanch with them will see them never come to our store again. I remain willing to replace the mounting with a new one. and refund them one-half of what they paid. But nothing further than that will be forthcoming.Respectfully,David M[redacted]

From: Date: Sat, Jun 18, 2016 at 1:41 PMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].To: Revdex.com To whom it may concern,Good afternoon. I am writing you, as the clients just left our store. We effected a settlement with the clients, refunding them for the diamond, and they kept the mounting, as it is they who damaged it. Further, after reading their response to mine, they now understand the math of the original sales receipt.Thank you for being the intermediary for us; we take our A+ rating very seriously, and wish to maintain it.Respectfully,David M.David M[redacted]Vice-President, Business Manager4th Generation JewelerGIA Graduate Gemologist, earned in residenceGraduate, GIA Colored Stone grading system and AppraisalsPersonal property appraiser, International Society of AppraisersMember, Gemmological Association of Great BritainSelected partner, Forevermark Diamonds by De BeersMember, America's Best JewelersMilanj Diamondswww.milanjdiamonds.com[redacted]