Divine Nail & Spa

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The response from the salon manager is completely inappropriate, distorted, insulting, and plain inaccurateIn short, the following remains undisputed fact: I did not have an operation nor surgery on the foot that acquired the infection from the nail salon The salon manager OFFERED the credit, no "freebies" were demanded as claimedHer offering the credit was acknowledgement that indeed the toe was infected directly due to the technicians actionsMy concern mainly was having her inform her staff of the infection to further increase their hygiene practices and treatments (clearly that wasn't received) I came in almost a month later with my daughter to have a polish change to use my credit (I have credit, why would I want anything for free), and without knowledge was immediately profiled and denied treatment by being lied to that they were fully booked - language in this case was not an issue since the front desk person was able to articulately let me know that they had no appointments that day nor the entire weekend, AND was articulate enough to let me know that their manager told them not to treat me in particular when I later proved that they lied Lastly, I was yelled at by the manager MsH [redacted] over the phone and she acknowledged that I was denied treatment and her staff should not have done thatA scene was not made, and from the response received from the salon to this complaint, logic and rationality are obviously not common practice Please note that to confirm the information above, one of their own customers that was present at the time that viewed both my rejection from being serviced and then the subsequent interaction (which was merely minutes later and she herself was receiving a pedicure), approached me and is willing to provide a statementIn addition, the Department of Health will be notified of this salon's non-hygienic practices I withdraw any requests for compensation as it shows that this salon and its management are completely unprofessional and inadequate at honoring their own policies, are unhygienic, and should not be in business at all Regards, [redacted]

In response to the ID complaint above, below is my response.
First of all, the client came into the salon with an injured foot that she just got an operation on, requested to get a pedicure. After the service, the customer paid and left without any complaints about being hurt and such....

Therefore, her complaint of the infection at our salon was faulty. was nice enough to offer her a refund which she didn't accept. But instead she wanted more than just the free pedicure. She came flat out and asked me for more freebies, which I decided to grant her the gift certificate in both the pedicure and the gel manicure of $64.00 when her service for the pedicure was only $31.00. She told me that she wasn't sure the infections could have been the result of her surgery. Then 3 weeks after the gift certificate was issued, she stopped by the salon and requested to get a free polish change without using her gift card, which I granted that service too. When she came into our salon again to request for the service, the technicians at the time were busy with the appointments, therefore we rescheduled for a later time that evening. So when she came into for her appointment, our technicians tried to explain to her about the situation, and with lack of Communication skills (of our technicians), she went off and yelled at them and made a scene at the salon. At that time, l informed my technicians to not service her anymore. At our salon, we service on every race, every males, females and all ages, and every client regardless of their sex, therefore we do not discriminate. Well at this point, I can only refund her the pedicure of $31.00 in the exact payment of which she paid for. She can provide me the credit card and I will gladly refund that on her card. Thank you,
Holly H, Owner

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
The response from the salon manager is completely inappropriate, distorted, insulting, and plain inaccurate. In short, the following remains undisputed fact:
1. I did not have an operation nor surgery on the foot that acquired the infection from the nail salon. 
2. The salon manager OFFERED the credit, no "freebies" were demanded as claimed. Her offering the credit was acknowledgement that indeed the toe was infected directly due to the technicians actions. My concern mainly was having her inform her staff of the infection to further increase their hygiene practices and treatments (clearly that wasn't received).  
3. I came in almost a month later with my daughter to have a polish change to use my credit (I have credit, why would I want anything for free), and without knowledge was immediately profiled and denied treatment by being lied to that they were fully booked - language in this case was not an issue since the front desk person was able to articulately let me know that they had no appointments that day nor the entire weekend, AND was articulate enough to let me know that their manager told them not to treat me in particular when I later proved that they lied. 
4. Lastly, I was yelled at by the manager Ms. H* over the phone and she acknowledged that I was denied treatment and her staff should not have done that. A scene was not made, and from the response received from the salon to this complaint, logic and rationality are obviously not common practice. 
Please note that to confirm the information above, one of their own customers that was present at the time that viewed both my rejection from being serviced and then the subsequent interaction (which was merely 30 minutes later and she herself was receiving a pedicure), approached me and is willing to provide a statement. In addition, the Department of Health will be notified of this salon's non-hygienic practices. 
I withdraw any requests for compensation as it shows that this salon and its management are completely unprofessional and inadequate at honoring their own policies, are unhygienic, and should not be in business at all. 
Regards,[redacted]

Review: I've had an infection from this place from the one and only visit for a pedicure back in July, been given a credit that was not honored, been discriminated against and refused service when tried to come again, and then on top of things, was yelled at by the manager Holly and lied to by the technicians. I'm utterly disgusted by this place. After having my newborn and wanting to get a break away to pamper myself, I visit this salon and end up with a severe toe infection - puss and all. I speak with the office manager Holly who at first was very nice, apologetic, and offered a credit to come again--all ended very well and friendly, I didn't make an issue out of it at all. I was prescribed antibiotics and had to soak my feet in iodine for 2 weeks. After almost a month and a half, I walk in with my 4 month old and ask for a polish change only to be lied to that "a big group was coming in and we cant see you we're fully booked today and all weekend." There were 2 customers in the whole place. Realizing and a little surprised that I was being lied to, I call just 15 mins later and make an appointment under a different name, and was given 3 time slots (within half an hour!). I walk into the store and, of course, they look at me and shy away realizing that they were caught in their lie, and then I was told that their manager told them "not to see me." Utterly shocked that I was refused service for no good reason, I ask to speak with the manager, the employee calls her on the phone, giggles a little, then I'm handed the phone only to be yelled at by the manager Holly, and she tells me that none of the technicians wanted to see me and that this would be the last time I would be seen in their business. After being treated so horribly I leave. So I was issued a credit to shut me up that I couldn't even use. I've only been there ONCE and had a toe infection, second time with my child and refused treatment, then yelled at when confronting them for being discriminated against. Shameful, and utterly revolting.Desired Settlement: I want to be fully compensated monetarily to include emotional damages and for the physical harm that I was exposed to with the infection, including the credit that was not honored, and apologized to immediately for being discriminated against.

Business

Response:

In response to the ID complaint above, below is my response.First of all, the client came into the salon with an injured foot that she just got an operation on, requested to get a pedicure. After the service, the customer paid and left without any complaints about being hurt and such. Therefore, her complaint of the infection at our salon was faulty. was nice enough to offer her a refund which she didn't accept. But instead she wanted more than just the free pedicure. She came flat out and asked me for more freebies, which I decided to grant her the gift certificate in both the pedicure and the gel manicure of $64.00 when her service for the pedicure was only $31.00. She told me that she wasn't sure the infections could have been the result of her surgery. Then 3 weeks after the gift certificate was issued, she stopped by the salon and requested to get a free polish change without using her gift card, which I granted that service too. When she came into our salon again to request for the service, the technicians at the time were busy with the appointments, therefore we rescheduled for a later time that evening. So when she came into for her appointment, our technicians tried to explain to her about the situation, and with lack of Communication skills (of our technicians), she went off and yelled at them and made a scene at the salon. At that time, l informed my technicians to not service her anymore. At our salon, we service on every race, every males, females and all ages, and every client regardless of their sex, therefore we do not discriminate. Well at this point, I can only refund her the pedicure of $31.00 in the exact payment of which she paid for. She can provide me the credit card and I will gladly refund that on her card. Thank you,Holly H, Owner

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

The response from the salon manager is completely inappropriate, distorted, insulting, and plain inaccurate. In short, the following remains undisputed fact: