Divine Skin Spa

Thank you for your notice: Charges assessed for extraordinary administrative fees in this matter are accurate, true and correct [redacted] demonstrates a history of treating staff poorly, publishing statements and abusing company resourcesThis file has been recommended for legal reviewCustomary legal and administrative charges will continue to accrue

Good Evening,Laura LeRoy voluntarily refused her massage appointmentThe Late Cancellation/Missed Appointment Fee charged in the amount of $is accurate true and correctMs [redacted] is free to contact Groupon Customer Service @ [redacted] to request a refund for unused voucher(s), if any.Universal Terms & ConditionsThank you for scheduling with Divine Skin SpaBy scheduling your appointment you hereby acknowledge and accept our Universal Terms & Conditions, http://bit.ly/LeFthAdditionally, you authorize Divine Skin Spa to charge your credit/debit card on file $for each (15-minute) appointment cancellationPlease give us a minimum hour notice, should you need to change or cancel your appointment(s)Modifications and cancellations can be made online 24/or by calling [redacted] CANCELLATIONS OF LESS THAN HOURS PRIOR TO YOUR APPOINTMENT ARE AUTOMATICALLY CHARGEDFrom: [redacted] [mailto: [redacted] ] Sent: Friday, November 06, 4:PMTo: [redacted] Subject: - [redacted] Refusal of Service - Final Determination [redacted] Your self-absorbed behavior in the spa today was unacceptableYou have a documented history of treating staff poorly; in the end you are not a good fit for Divine™.Any and all future appointments if any for [redacted] have been cancelled in our system effective 11.06.15.Effective with this communication your online/offline booking privileges are irrevocable suspendedPlease feel free to contact Groupon Customer Service @ to request a refund for unused voucher(s) It’s a good life, [redacted]

This evening we issued a “goodwill refund” in the amount of $in connection the subject claim

Hi ***,
I never received your response to my email below so I am writing you today regarding the subject
*** *** is a former Divine Skin Spa memberOn *** *** guests, her daughter *** & friend *** no-showed for 2 confirmed
appointments*** *** was charged two $no-show fees totaling $
Universal Terms & Conditions Thank you for scheduling with Divine Skin SpaBy scheduling your appointment you hereby acknowledge and accept our Universal Terms & Conditions, ***
Additionally, you authorize Divine Skin Spa to charge your credit/debit card on file $for each (15-minute) appointment cancellation
Please give us a minimum hours notice, should you need to change or cancel your appointment(s)Modifications and cancellations can be made online 24/or by calling ***
CANCELLATIONS OF LESS THAN HOURS PRIOR TO YOUR APPOINTMENT ARE AUTOMATICALLY CHARGED
Policy was communicated in writing simultaneously when each appointment was made via an email confirmationIn writing hours prior to each appointment via an email appointment reminder and verbally the day prior to each appointment by *** with divine’s™ call confirmation team. *In-person, telephonic, email or online appointments receive identical policy communicationsSystem records confirm that all automated email confirmations/reminders were sent/received and the live call(s) were completed on schedule
I am unable to approve *** ***’s request for refund in the amount of $

can you please advise how I should deal with this man? He is harassing me on *** - I have changed my credit card so they will not accept charges anymoreI just don't know what to do - his comments are inaccurate and I will not be paying any fees to his company - do you have any suggestions?
I appreciate your help
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of
the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
The business cancelled my membership and did not refund me the large account creditThe owner was so angry at my email that he did not address my concerns or address the matter of my credit balance, he simply cancelled my membership, knowing fully that he would be stealing over $from meI have all the email threads between me and the business that clearly shows he needed to address the matter of my credit balance prior to cancelingThe owner chose to cancel the membership and ignoring my credit balance; doing so in another rude emailThe owner had full knowledge and took complete advantage of a long standing customerI'm happy to share the email threads with whomever would like to work with me on thisThank you!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I...

reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
The business cancelled my membership and did not refund me the large account credit. The owner was so angry at my email that he did not address my concerns or address the matter of my credit balance, he simply cancelled my membership, knowing fully that he would be stealing over $400 from me. I have all the email threads between me and the business that clearly shows he needed to address the matter of my credit balance prior to canceling. The owner chose to cancel the membership and ignoring my credit balance; doing so in another rude email. The owner had full knowledge and took complete advantage of a long standing customer. I'm happy to share the email threads with whomever would like to work with me on this. Thank you! 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am not satisfied with their response because they never offered any resolution at all. I had no issue with being charged for 2 apts not cancelled in time. I have an issue with them not using my saved credit that I pay for monthly and was using for those services that were cancelled. I joined their club from very beginning and there was no policy to take money from debit card if apt not cancelled in time. Me [redacted] refused to send me a copy of the original contract that I signed,instead kept sending the current one. On top of that... Me. [redacted] told me (and it is in their current policy ) that I would have to email a different address if I wished to cancel my membership. I responded that I would not cancel until I knew I would be able to use credits already paid for . **. [redacted] ignored me, no one would answer phone or return my call requesting info on my credits. I tried to book service and it would NOT let me book it. Again.. I was ignored by phone and emails . Then I get an email from [redacted] stating that HE canceled my membership ! Ok... As upset as I was about that... Their policy clearly says once act is cancelled, you have 30 days to redeem credits . His email said it was effective with his email. This is where I have a major issue! . I paid for these services and am entitled to use them . Having been ignored and blocked from doing that ... Is totally wrong. It goes against their own policy that they kept sending me . U have NEVER had a complaint against any business before and had no trouble at all with the salon itself, only this episode and the way I was dealt with . [redacted] never tried to meet me half way and refused to even discuss my unhappiness. I do not feel like a business should get away with taking money from me and not allowing me to get the services paid for. This is theft in my book. I want the credits for my saved up monthly service credits or a refund of the $39.00 per month for each one I saved up and was not allowed to use as per their own policy. I just don't feel this is an unreasonable request after the way they failed to respond ethically and follow the cancellation policy they created.
Regards,
[redacted]

Hi [redacted]After careful consideration I can issue a “goodwill
adjustment” in the amount of $39 as full and final settlement.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The company is correct that I did cancel my first appointment within the timeframe allowed, but failed to tell you that I left a VOICEMAIL and never spoke to anyone.  Called on 3/23/15 to cancel my appointment on 3/24/15.  Since I did not hear from anyone, I called back on 3/24/15 only to get the VOICEMAIL again.  The next time I did hear from this company was on 3/25/15 when they called and left a voicemail to tell me I did not show for my appointment.  I immediately called back and advised the company I did not reschedule an appointment with them and I did not know about any reschedule.  I never verbally spoke to anyone from 3/23/15 until I called and spoke with someone on 3/35/15 around 6 pm.  I never agreed to the reschedule and I do not know how a company can hold someone responsible when I never spoke to them and never knew about the appointment.Regards,[redacted]

Thank you for your notice: Charges assessed for extraordinary administrative fees in this matter are accurate, true and correct. [redacted] demonstrates a history of treating staff poorly, publishing false statements and abusing company resources. This file has...

been recommended for legal review. Customary legal and administrative charges will continue to accrue.

Good Evening,Laura LeRoy voluntarily refused her 11.06.15 massage
appointment. The Late Cancellation/Missed Appointment Fee charged in the amount
of $49 is accurate true and correct.Ms.
[redacted] is free to contact Groupon Customer
Service @ [redacted] 
to request a refund for unused...

voucher(s), if any.Universal Terms & ConditionsThank you for scheduling with Divine Skin Spa. By scheduling
your appointment you hereby acknowledge and accept our Universal Terms &
Conditions, http://bit.ly/LeFth5 . Additionally, you
authorize Divine Skin Spa to charge your credit/debit card on file $49 for each
(15-60 minute) appointment cancellation. Please give us a minimum 24 hour notice, should you need to
change or cancel your appointment(s). Modifications and cancellations can be
made online 24/7 or by calling [redacted] CANCELLATIONS OF LESS THAN 24 HOURS PRIOR TO YOUR
APPOINTMENT ARE AUTOMATICALLY CHARGED. From: [redacted]
[mailto:[redacted]] Sent: Friday, November 06, 2015 4:15 PMTo: [redacted]Subject: 11.06.15 - [redacted] Refusal of Service - Final
Determination[redacted]Your self-absorbed behavior in the spa today was
unacceptable. You have a documented history of treating staff poorly; in the
end you are not a good fit for Divine™.Any and all future appointments if any for [redacted] have
been cancelled in our system effective 11.06.15.Effective
with this communication your online/offline booking privileges are irrevocable
suspended.Please
feel free to contact Groupon Customer Service @ 877.788.7858  to request a refund for unused voucher(s)It’s a good life,[redacted]

Ms. [redacted] cancelled her 03.24.15 appointment and rescheduled for 03.25.15. *Detailed transcript 03.23.14 04:20:49 PM, no cancellation /no show fee charged. Ms. [redacted] was a no/show no call for her 03.25.15 appointment. *$49 Cancellation/ no show fee...

charged. Chronology: 1.       Canceled appointment of 03.24.15 05:00 PM - Email appointment cancellation confirmation sent - 03.23.15 04:27:31 PM.2.       Reschedule to 03.25.15 06:00 PM - Email appointment confirmation and cancellation policy notice sent - 03.23.15 04:29:05 PM.3.       Telephonic courtesy confirmation - 03.24.15 04:12:37 PM.4.       Email appointment courtesy reminder and cancellation policy notice sent - 03.24.15 06:00:15 PM.5.       Text appointment courtesy reminder sent – 03.24.15 06:00:25 PM. Policy: Hi [redacted], All appointments are subject to our Universal Terms & Conditions. The cancellation fee charged in the amount of $49 is accurate true and correct. Universal Terms & Conditions Thank you for scheduling with Divine Skin Spa. By scheduling your appointment you hereby acknowledge and accept our Universal Terms & Conditions, [redacted]. Additionally, you authorize Divine Skin Spa to charge your credit/debit card on file $49 for each (15-60 minute) appointment cancellation. Please give us a minimum 24 hour notice, should you need to change or cancel your appointment(s). Modifications and cancellations can be made online 24/7 or by calling 480.626.8520. CANCELLATIONS OF LESS THAN 24 HOURS PRIOR TO YOUR APPOINTMENT ARE AUTOMATICALLY CHARGED. Divine’s appointment processes and automated systems are meticulously documented. Ms. [redacted] was a “no show/no Call”, her request for refund is formally denied. [redacted]

[redacted] cancelled her Membership 05.17.15.

Good Evening,Laura LeRoy voluntarily refused her 11.06.15 massage
appointment. The Late Cancellation/Missed Appointment Fee charged in the amount
of $49 is accurate true and correct.
Ms.
[redacted] is free to contact Groupon Customer
Service @ [redacted] 
to...

request a refund for unused voucher(s), if any.Universal Terms & ConditionsThank you for scheduling with Divine Skin Spa. By scheduling
your appointment you hereby acknowledge and accept our Universal Terms &
Conditions, http://bit.ly/LeFth5 . Additionally, you
authorize Divine Skin Spa to charge your credit/debit card on file $49 for each
(15-60 minute) appointment cancellation. Please give us a minimum 24 hour notice, should you need to
change or cancel your appointment(s). Modifications and cancellations can be
made online 24/7 or by calling [redacted] CANCELLATIONS OF LESS THAN 24 HOURS PRIOR TO YOUR
APPOINTMENT ARE AUTOMATICALLY CHARGED. From: [redacted]
[mailto:[redacted]] Sent: Friday, November 06, 2015 4:15 PMTo: [redacted]Subject: 11.06.15 - [redacted] Refusal of Service - Final
Determination[redacted]Your self-absorbed behavior in the spa today was
unacceptable. You have a documented history of treating staff poorly; in the
end you are not a good fit for Divine™.Any and all future appointments if any for [redacted] have
been cancelled in our system effective 11.06.15.Effective
with this communication your online/offline booking privileges are irrevocable
suspended.
Please
feel free to contact Groupon Customer Service @ 877.788.7858  to request a refund for unused voucher(s)
It’s a good life,[redacted]

Thank you for your notice: Charges assessed for extraordinary administrative fees in this matter are accurate, true and correct. [redacted] demonstrates a history of treating staff poorly, publishing false statements and abusing company resources. This file has been recommended for legal...

review. Customary legal and administrative charges will continue to accrue.

There is no documentation to prove this false claim. Attached you will find my response the day I was charged $49 incorrectly as well as a record of 4 months of regular visits. They were more than happy to see me and take my  money until I contested the error in a cancellation charge.  I am in the process of getting refunds from Groupon for unused groupons, but the $49 is a direct charge from Divine Skin Spa. I was at the spa at the appointed time and was told by the front desk there would be no cancellation charge if I rebooked the next day with a massuese of my choice instead of seeing  the last minute substitution they made without my knowledge and consent. Obviously, I would not have left if I thought I would be charged $49, but I was promised there would be no penalty and an appointment the next day. When I complained about the charge to the owner, they cancelled the appointment for  the next day and also charged me a fee with groupon. [redacted] double charged me for the services I was promised and didn't get. I want a refund. Groupon has yet to reimburse me $29 for the coupon Divine Skin Spa redeemed without rendering services. He owes me $49 plus $29 totaling $78.

Statement of Fact:   Guest's charge here is accurate, true and correct. Services were rendered, no refund is due.   1. At the time of her appointment, Guest read and agreed to Divine’s Universal Terms & Conditions.   2. 07.09.17 Guest arrived for her scheduled 09:00 AM massage...

appointment with Divine staff member Dan O[redacted]. Guest's 110 minute appointment was completed at 10:54 AM.Feel free to reach out to me if I can assist you in any way.All the best,Jim L[redacted] – Managing PartnerDivine Skin Spa, LLC.           3.       At checkout cardmember tipped Dan O[redacted] in cash and instructed our Manager on Duty to charge her [redacted]xxxxxxxx[redacted] $150 for her massage.   Upon receipt of this communication and supporting documentation please credit our account $150 + $15 = $165.   Feel free to reach out to me if I can assist you in any way.   All the best,   Jim L[redacted] – Managing Partner

Hi [redacted]Ms. [redacted] does not dispute that on 05.17.15 she voluntarily terminated her Membership. After careful consideration I would like to offer Ms. [redacted] a "goodwill refund" in the amount of $78.The subject offer is contingent on her full and final satisfaction.

Hi [redacted]After careful consideration I can issue a “goodwill

adjustment” in the amount of $39 as full and final settlement.