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Divine Vision Boutique & Tax Service

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Divine Vision Boutique & Tax Service Reviews (2)

Review: On February 3, 2014 I went to Divine Vision Tax Service to get my taxes prepared. I spoke with Ms. [redacted](owner) about getting my taxes done. I gave her my w-2 and those of my children. She said when she get them finish she would give me a call. On February 7, 2014 I receive a letter from LDR about my 2011 & 2012 taxes which were prepared by Ms. [redacted]. I call her Divine Vision Tax on the 7th and was told she was unavailable and that I would receive a call back. I explain to the person who answered the phone what I needed which was a Schedule A from 2011 and 2012 and to know the current status of my taxes that were dropped off on the 3rd. On February 11. I called the business again not one answered so I went to the business which is located at 1104 4th street in Grenta no one answered the door. I called on February 17th and was told that my message would be given to her. I still received no call. On February 21, I called again concerning my schedule A and current taxes. On today, February 24 I went to the office after someone saw Ms. [redacted] go in I was told she was not there and not let in the office. I called the office and the phone was picked up and hung up. There is no professionalism in the company. I need my personal documents returned to me.Desired Settlement: I want Ms. [redacted] to return my call and my personal documents so I can go to another tax service.

Business

Response:

To whom may concern, Ms [redacted] came to my office and dropped off her documents. As I stated to all client last season, in writing drop off fall last appointments comes first, And the season is very busy. My employee's handle all calls as instructed. Ms [redacted] never spoke to me about any paper work needed for 2011 & 2012. Clients that try to cause problems for my Company, I have the right to chose not to render service to them when they make complaints. This clients been with me too long for this. At this time, I rather she come retrieve her documents.

Review: I paid Divine Vision Tax Service $350.00 for preparation of my taxes from 2009-2012. I have spoken each time with the Corporate Owner, [redacted]. [redacted] (Ph####-###-####). The LDR - Louisiana Department of Revenue are auditing m taxes for those years. All of the documents were not included in my packet even though I paid in full for the services rendered which includes copies of the submitted documents. I need to provide verification of the information on Schedule A that she prepared on my behalf, and this document was not included with my copies of the forms. I have copies of the federal and state tax forms but not the Schedule A. Upon notification by the LDR, I called [redacted] on 11/13/13 when I received the letter to inform of the audit and she gave me her word that once I fax her the letter she would handle the information they are requesting. She told me that she had experienced this with other clients and knew what to do. She told me that once I fax the document from the LDR to her (at ###-###-####) she would fax over to them what they were requesting. I faxed the letter on 11/14/13 at 10:12 am. Since that conversation, she has done nothing. I have 30 days from 11/7/2013 to get this information into their office. I have requested an extension of time because of this matter with [redacted] G. [redacted] a/k/a Divine Vision Boutique & Tax Service or a/k/a Divine Vision Tax Service. I do not have copies of the Schedule A to get the verification for what she prepared. She is the tax professional. I paid her full market price to prepare my taxes. I am being audited and she has not provided me the information the LDR is seeking. She gave me her word that she would assist me in this matter. My numerous calls have gone unanswered. My texts have gone unanswered. I sent an email and there was no response. She is avoiding me and this is not right. I paid for the services and now I need my paperwork and assistance to resolve this matter.Desired Settlement: I would like her or a representative from her company to assist in resolving this matter by providing the LDR the information requested, as she stated to me. If they do not and I am penalized for their negligence and lack of service, I will seek legal remedies against her personally and her company.Name & Addresson Tax Form (as Preparer): Divine Vision Boutique & Tax Service, [redacted]

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Description: Tax Return Preparation, Tax Return Preparation, Clothing - Retail

Address: 1516 Westminister Blvd., Marrero, Louisiana, United States, 70072

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