Divine Youth Reviews (%countItem)
Divine Youth Rating
Address: 1915 W Orient St, Tampa, Florida, United States, 33607-6538
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www.divineyouthskincare.com
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I have had the same run around with this company. The company is unethical and hard to deal with. I signed up for a inexpensive sample and am now getting monthly bills totally $178. They refuse to take the product back even though it did not work for me. It is upsetting that companies like this can continue to trick people into recurring bills. I am very upset about not getting my full refund.
Dear ***,
We do apologize for any confusion when it comes to the trial you signed up for. Unfortunately we were not able to locate an account with the information that was provided, we are not affiliated with the company. We would suggest contacting the company directly to resolve any issues or complaints you have with them, the service, or the product. On the back of the product you received should be a contact number for the company servicing your account or next to the transaction on your monthly statement. We are unable to assist you, as you have contacted the wrong company. I am sorry I am not able to help more. I hope you have a great day!
They are sending me face cream that I don't want. Taking money from my checking account. I want it stopped.
I don't want the product they keep sending me stopped immediately, and stop taking money from my bank account.
Stop sending me face cream and taking money from my bank account.
Dear ***,
We recently received your complaint #XXXXXXXX regarding your account. We take complaints very seriously and we hope this response will provide you with additional information. According to our records, we received your order on July 04, 2017.
The terms of the offer that you agreed to at the time of your order clearly state that you were to have a 14 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that "you must take affirmative action to avoid further charges or you will be charged in the amount of $89.97 and $79.97 fourteen days from the date of your order processing for the product."
These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to.
When you ordered the product you also clicked a button indicating that you agreed to the terms of the offer. When a customer clicks that button we must assume that they have actually read what they are agreeing to. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.
Since we did not hear from you during your trial period, you were charged $89.97 on July 18, 2017 for the Ageless Face Moisturizer and $79.97 on July 19, 2017 for the Ageless Eye Revitalizer.
According to our records we have not recieved a request for cancelation, which resulted in your account remaining active. As a courtsey today, we have immediately cancelled your account and you will not receive any shipments or charges going forward. We have also provided you with a 100% refund on your most recent charges. You were refunded $89.97 Trans-ID: XXXXXXXXXX. Please allow 3-5 business days to reflect back into your account. We have also submitted a request to issue an additional refund for $79.97. Please allow 7-10 business days to receive this refund. A check will be mail to the address on your account, which is *** Beatrice, NE.
Your account remains canceled and you will not receive any further shipments or charges. I hope this resolves your concern today and I hope you have a good day!
Ditto on the other comments about repeated billing that I did NOT sign up for. Finally spoke with someone and they said they stopped the billing, also processing refund for 1/2 of the current month billing but won't let me send products back and this is as much of a refund that I could get.
Dear Karen,
We have attempted to reach you via phone at the number we have on file. We received your review you have posted with the Revdex.com and with our ongoing effort to provide excellent customer service, we have processed the following refunds for you
12/18/2017 - Refunded - $45.08 Trans-ID: XXXXXXXXXX
12/18/2017 - Refunded - $79.97 Trans-ID: XXXXXXXXXX
12/18/2017 - Refunded - $89.97 Trans-ID: XXXXXXXXXX
12/18/2017- Refunded - $79.97 Trans-ID: XXXXXXXXXX
12/18/2017- Refunded - $6.49 Trans-ID: XXXXXXXXXX
Please allow 3-5 business days for this to reflect back into your account.
We will issue a refund check to the address we have on file for the remaining amount that was unable to be refunded direclty to your account, please allow 7-10 business days for the mail. We do regret any inconvenience this may have caused you. While we try to make all customers aware of the Terms and Conditions when they place an order, we do understand that some customers may have overlooked them. Thank you for allowing us to correct this situation for you.
If you have any questions please feel free to contact us, we are available 24 hours 7 days a week.
Sincerley,
Divine Youth
Divine Youth was professional, they followed up and issued a refund for products. I appreciate the integrity of the company. They provided Excellent Customer Service. Appreciated.
Dear ***,
We greatly appreciate your feedback and review. Thank you for allowing us to correct the situation.
Have a wonderful day!
Sincerley,
Divine Youth