[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I stated I wanted a one hour shoot because the deal states “one to two hour photo shoot”, and I simply knew my child wouldn’t last for hours of photographyRealistically, it’s not spelled out anywhere in the Groupon that there’s even a price difference between a one or two hour shoot It was wrong for [redacted] to just assume that I’d looked at the prices on the website, when in my mind I have no reason to do so because I just purchased a Groupon to satisfy that, according to what is listed on the deal Again, nowhere on the Groupon does it state that you have to reference prices on their website to find out the real costDuring all of our email correspondence regarding the payment of the $149, it wasn’t until AFTER I stated that this was a scam and I would be reporting Divno to Groupon for misappropriate information that she offered for me to pay the $AFTER I viewed the photos She made it sound like “well of course that’s been an option the whole time”, but how was I supposed to know that if she never said it, nor was it in writing anywhere? If [redacted] would have INITIALLY explained that the $could be paid either at the time of the shoot OR at the time I wanted to place an order, I would have gone ahead and kept the appointment and things would have turned out just fine The reason why I found this whole situation so misrepresented was because she continually asked for $ upfront As a merchant (photographer in this case), you cannot just assume that people know how your small business works; what your booking or payment policies are; I’m quite certain others run their photography business differently than yoursOf course I knew I’d be paying an additional fee(s) for the photos that I selected from the viewable gallery, but in my mind, that payment would be expected at the time I chose what I wanted From a simple search online, I see the Groupon deal is still being advertised and available for purchase In my final email to [redacted] I suggested she edit the wording in the Groupon deal, to reflect what is actually included as well as direct potential customers to her website to find out the prices for a one or two hour shoot, so as not to mislead anyone elseThis has not been done For someone who admits to the miscommunication, I find it interesting that this has not been rectified I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I stated I wanted a one hour shoot because the deal states “one to two hour photo shoot”, and I simply knew my child wouldn’t last for hours of photographyRealistically, it’s not spelled out anywhere in the Groupon that there’s even a price difference between a one or two hour shoot It was wrong for [redacted] to just assume that I’d looked at the prices on the website, when in my mind I have no reason to do so because I just purchased a Groupon to satisfy that, according to what is listed on the deal Again, nowhere on the Groupon does it state that you have to reference prices on their website to find out the real costDuring all of our email correspondence regarding the payment of the $149, it wasn’t until AFTER I stated that this was a scam and I would be reporting Divno to Groupon for misappropriate information that she offered for me to pay the $AFTER I viewed the photos She made it sound like “well of course that’s been an option the whole time”, but how was I supposed to know that if she never said it, nor was it in writing anywhere? If [redacted] would have INITIALLY explained that the $could be paid either at the time of the shoot OR at the time I wanted to place an order, I would have gone ahead and kept the appointment and things would have turned out just fine The reason why I found this whole situation so misrepresented was because she continually asked for $ upfront As a merchant (photographer in this case), you cannot just assume that people know how your small business works; what your booking or payment policies are; I’m quite certain others run their photography business differently than yoursOf course I knew I’d be paying an additional fee(s) for the photos that I selected from the viewable gallery, but in my mind, that payment would be expected at the time I chose what I wanted From a simple search online, I see the Groupon deal is still being advertised and available for purchase In my final email to [redacted] I suggested she edit the wording in the Groupon deal, to reflect what is actually included as well as direct potential customers to her website to find out the prices for a one or two hour shoot, so as not to mislead anyone elseThis has not been done For someone who admits to the miscommunication, I find it interesting that this has not been rectified I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]