Thank you for sharing your experience with us as we take all feedback very seriouslyWe apologize for the miscommunication and frustration you experiencedThank you for talking with us todayWe believe that we have already addressed and resolved your concerns to your satisfaction, but please feel free to reach back out to us with any further questions you may have / [redacted] Style Definitions */
Complaint: I am rejecting this response because:I DID NOT AGREE THROUGH AAA TO TAKE OUT THIS COVERAGEI WOULD APPRECIATE YOU REFUNDING MY $TO MY CHARGE CARD, Regards, B [redacted] ***
Thank you for sharing your experience with us as we take all feedback very seriouslyWe apologize for the delay in issuing your refundAt the time you called we were going through a system upgrade and the option to refund to your credit card was temporarily unavailableUpon receiving this inquiry, the refund check had already been cut and sent out to youWe are now able to refund to credit cards again and have reached out to you to determine how you would like to proceedAgain, we apologize that your experience was not satisfactoryIf you have any additional questions please feel free to contact us
Complaint: I am rejecting this response because:I DID RECEIVE A COPY OF THE SIGNED FORM, WHICH I DO NOT REMEMBER DOING THAT SINCE IT WAS SIGNED OCTOBER 2015.I CANNOT UNDERSTAND WHY IT TOOK UNTIL OCTOBER FOR THE $CHARGE TO APPEAR ON MY CHARGE CARD STATEMENTI HAVE ASKED THEM TO REFUND ME THE $AND CANCEL THIS PROGRAMHOPEFULLY THE COMPANY WILL DO THAT AND I WON`T NEED YOU ANY LONGER Regards, B [redacted] ***
Thank you for sharing your experience with us as we take all feedback very seriouslyWe apologize for the miscommunication and have resolved this issueWe have been in contact with you directly and understand that everything has been resolved to your liking
The EA+ program
offered through AAA Carolinas will only charge a credit card when the
enrollee’s authorizing signature has been provided on the enrollment
formThe signature is obtained as acknowledgement of the auto
renewal information stated on the formWe have a copy
of the application we received from you and would like to provide a copy to you
for your recordsWe are trying to get in touch with you to discuss your
situation and provide you the refundAs mentioned before, we have been unable
to reach you by the phone number you provided and are now trying to reach you
through email
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12077218, and find that this resolution is satisfactory to me
Regards,
R*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11005689, and find that this resolution is satisfactory to me
Regards,
C*** ***
Thank you for sharing your concerns about the EA+ program. EA+ is a membership program that arranges and pays up front for some important benefits and services to help our members when they get sick or injured while traveling. In the last year alone, we are so fortunate to have paid for
benefits worth millions of dollars to help our members in need. We take great pride in the service we provide and ensure that our sales materials reflect the benefits we cover. We are sorry to hear that you were not satisfied with your experience. We offer all members a 30-day money back guarantee, and the purpose of this is to allow time for members to review the plan description to help determine if EA+ is the right product for their travelsIf during the 30-day period, the member feels EA+ is not right for them they are issued a refund for their entire purchaseAdditionally, if a member calls our customer service phone number printed on the application they can request a copy of the plan description prior to enrollingTo address your concern about the documentation including language stating there is “unlimited air transportation” home, we can confirm that none of our sales materials or our official plan description include that language. The dollar amount for covered benefits and services in the EA+ plan is unlimited, as long as the services in question are covered by the planIn order to keep our members’ information private and secure, we don’t discuss the details of specific cases in public forums. Therefore, we will continue to be in contact with you offline, and are working diligently to review your case and ensure that you were provided all benefits that are promised by our plan
This issue has since been resolved. We apologize for any frustration this may have caused and provided a year of free coverage as an apology. The member has now received their membership materials and seems satisfied.
Thank you for sharing your experience with us as we take all feedback very seriously. We apologize for the delay in issuing your refund. At the time you called we were going through a system upgrade and the option to refund to your credit card was temporarily unavailable. Upon receiving this...
inquiry, the refund check had already been cut and sent out to you. We are now able to refund to credit cards again and have reached out to you to determine how you would like to proceed. Again, we apologize that your experience was not satisfactory. If you have any additional questions please feel free to contact us.
Complaint: 11850218
I am rejecting this response because:I DID NOT AGREE THROUGH AAA TO TAKE OUT THIS COVERAGE. I WOULD APPRECIATE YOU REFUNDING MY $129 TO MY CHARGE CARD,
Regards,
B[redacted]
Thank you for
sharing your experience with us as we take all feedback very seriouslyWe
apologize for the miscommunication and frustration you experiencedThank you for talking with us todayWe believe that we have already addressed and resolved your concerns to your
satisfaction, but please feel free to reach back out to us with any further
questions you may have
Thank you for
sharing your concerns with us as we
take all feedback very seriouslyPlease
know that we take great pride in confirming that each of our members that
enroll in auto renewal are informed prior to enrollingAfter reviewing your
specific application for your EA+ enrollment offered through AAA Carolinas, we
can confirm that the recurring payment information was disclosed to youWe
apologize for any confusion/frustration this has causedRegarding the phone number
you found on the bill, we have dialed it numerous times a day to test the line
and have had no trouble getting through but we will continue to test the line
to ensure it is continually available for our membersWe have tried several times to reach you by phone but have been unable to reach youWe will next
try to reach you through email to discuss your account
Complaint: 11850218
I am rejecting this response because:I DID RECEIVE A COPY OF THE SIGNED FORM, WHICH I DO NOT REMEMBER DOING THAT SINCE IT WAS SIGNED OCTOBER 2015.I CANNOT UNDERSTAND WHY IT TOOK UNTIL OCTOBER 2016 FOR THE $129 CHARGE TO APPEAR ON MY CHARGE CARD STATEMENT. I HAVE ASKED THEM TO REFUND ME THE $129 AND CANCEL THIS PROGRAM. HOPEFULLY THE COMPANY WILL DO THAT AND I WON`T NEED YOU ANY LONGER.
Regards,
B[redacted]
rejecting this response because:The business states that the issue has been resolved. That is most definitely NOT TRUE. I asked for evidence of my coverage from the business, which I am surely entitled to, after paying my premium. It has now been at least two months since I paid my premium and I still have not received anything from the business. Their representative did phone me, in response to my complaint to the Revdex.com, and told me that they were getting my evidence of coverage in the mail and that I would receive it in seven to ten days. It has been eleven days and I still have not received anything. This makes about five times now that they have assured me that they would get something in the mail to me, but I still have not received anything. The last two times I talked to them they were using the excuse that they had my address wrong. However I confirm my address with them every time I talk to them and supposedly, on their last call, that had been resolved. It is ridiculous the lengths I have to go to simply get evidence of my coverage from them. I have never dealt with a business like this before.
Regards,
R[redacted]
Thank you for sharing your experience with us as we take all feedback very seriously. We apologize for the miscommunication and have resolved this issue. We have been in contact with you directly and understand that everything has been resolved to your liking.
Thank you for sharing your experience with us as we take all feedback very seriouslyWe apologize for the miscommunication and frustration you experiencedThank you for talking with us todayWe believe that we have already addressed and resolved your concerns to your satisfaction, but please feel free to reach back out to us with any further questions you may have / [redacted] Style Definitions */
Complaint: I am rejecting this response because:I DID NOT AGREE THROUGH AAA TO TAKE OUT THIS COVERAGEI WOULD APPRECIATE YOU REFUNDING MY $TO MY CHARGE CARD, Regards, B [redacted] ***
Thank you for sharing your experience with us as we take all feedback very seriouslyWe apologize for the delay in issuing your refundAt the time you called we were going through a system upgrade and the option to refund to your credit card was temporarily unavailableUpon receiving this inquiry, the refund check had already been cut and sent out to youWe are now able to refund to credit cards again and have reached out to you to determine how you would like to proceedAgain, we apologize that your experience was not satisfactoryIf you have any additional questions please feel free to contact us
Complaint: I am rejecting this response because:I DID RECEIVE A COPY OF THE SIGNED FORM, WHICH I DO NOT REMEMBER DOING THAT SINCE IT WAS SIGNED OCTOBER 2015.I CANNOT UNDERSTAND WHY IT TOOK UNTIL OCTOBER FOR THE $CHARGE TO APPEAR ON MY CHARGE CARD STATEMENTI HAVE ASKED THEM TO REFUND ME THE $AND CANCEL THIS PROGRAMHOPEFULLY THE COMPANY WILL DO THAT AND I WON`T NEED YOU ANY LONGER Regards, B [redacted] ***
Thank you for sharing your experience with us as we take all feedback very seriouslyWe apologize for the miscommunication and have resolved this issueWe have been in contact with you directly and understand that everything has been resolved to your liking
The EA+ program
offered through AAA Carolinas will only charge a credit card when the
enrollee’s authorizing signature has been provided on the enrollment
formThe signature is obtained as acknowledgement of the auto
renewal information stated on the formWe have a copy
of the application we received from you and would like to provide a copy to you
for your recordsWe are trying to get in touch with you to discuss your
situation and provide you the refundAs mentioned before, we have been unable
to reach you by the phone number you provided and are now trying to reach you
through email
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12077218, and find that this resolution is satisfactory to me
Regards,
R*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11005689, and find that this resolution is satisfactory to me
Regards,
C*** ***
Thank you for sharing your concerns about the EA+ program. EA+ is a membership program that arranges and pays up front for some important benefits and services to help our members when they get sick or injured while traveling. In the last year alone, we are so fortunate to have paid for
benefits worth millions of dollars to help our members in need. We take great pride in the service we provide and ensure that our sales materials reflect the benefits we cover. We are sorry to hear that you were not satisfied with your experience. We offer all members a 30-day money back guarantee, and the purpose of this is to allow time for members to review the plan description to help determine if EA+ is the right product for their travelsIf during the 30-day period, the member feels EA+ is not right for them they are issued a refund for their entire purchaseAdditionally, if a member calls our customer service phone number printed on the application they can request a copy of the plan description prior to enrollingTo address your concern about the documentation including language stating there is “unlimited air transportation” home, we can confirm that none of our sales materials or our official plan description include that language. The dollar amount for covered benefits and services in the EA+ plan is unlimited, as long as the services in question are covered by the planIn order to keep our members’ information private and secure, we don’t discuss the details of specific cases in public forums. Therefore, we will continue to be in contact with you offline, and are working diligently to review your case and ensure that you were provided all benefits that are promised by our plan
This issue has since been resolved. We apologize for any frustration this may have caused and provided a year of free coverage as an apology. The member has now received their membership materials and seems satisfied.
Thank you for sharing your experience with us as we take all feedback very seriously. We apologize for the delay in issuing your refund. At the time you called we were going through a system upgrade and the option to refund to your credit card was temporarily unavailable. Upon receiving this...
inquiry, the refund check had already been cut and sent out to you. We are now able to refund to credit cards again and have reached out to you to determine how you would like to proceed. Again, we apologize that your experience was not satisfactory. If you have any additional questions please feel free to contact us.
Complaint: 11850218
I am rejecting this response because:I DID NOT AGREE THROUGH AAA TO TAKE OUT THIS COVERAGE. I WOULD APPRECIATE YOU REFUNDING MY $129 TO MY CHARGE CARD,
Regards,
B[redacted]
Thank you for
sharing your experience with us as we take all feedback very seriouslyWe
apologize for the miscommunication and frustration you experiencedThank you for talking with us todayWe believe that we have already addressed and resolved your concerns to your
satisfaction, but please feel free to reach back out to us with any further
questions you may have
Thank you for
sharing your concerns with us as we
take all feedback very seriouslyPlease
know that we take great pride in confirming that each of our members that
enroll in auto renewal are informed prior to enrollingAfter reviewing your
specific application for your EA+ enrollment offered through AAA Carolinas, we
can confirm that the recurring payment information was disclosed to youWe
apologize for any confusion/frustration this has causedRegarding the phone number
you found on the bill, we have dialed it numerous times a day to test the line
and have had no trouble getting through but we will continue to test the line
to ensure it is continually available for our membersWe have tried several times to reach you by phone but have been unable to reach youWe will next
try to reach you through email to discuss your account
Complaint: 11850218
I am rejecting this response because:I DID RECEIVE A COPY OF THE SIGNED FORM, WHICH I DO NOT REMEMBER DOING THAT SINCE IT WAS SIGNED OCTOBER 2015.I CANNOT UNDERSTAND WHY IT TOOK UNTIL OCTOBER 2016 FOR THE $129 CHARGE TO APPEAR ON MY CHARGE CARD STATEMENT. I HAVE ASKED THEM TO REFUND ME THE $129 AND CANCEL THIS PROGRAM. HOPEFULLY THE COMPANY WILL DO THAT AND I WON`T NEED YOU ANY LONGER.
Regards,
B[redacted]
Complaint: 12077218
I am...
rejecting this response because:The business states that the issue has been resolved. That is most definitely NOT TRUE. I asked for evidence of my coverage from the business, which I am surely entitled to, after paying my premium. It has now been at least two months since I paid my premium and I still have not received anything from the business. Their representative did phone me, in response to my complaint to the Revdex.com, and told me that they were getting my evidence of coverage in the mail and that I would receive it in seven to ten days. It has been eleven days and I still have not received anything. This makes about five times now that they have assured me that they would get something in the mail to me, but I still have not received anything. The last two times I talked to them they were using the excuse that they had my address wrong. However I confirm my address with them every time I talk to them and supposedly, on their last call, that had been resolved. It is ridiculous the lengths I have to go to simply get evidence of my coverage from them. I have never dealt with a business like this before.
Regards,
R[redacted]
Thank you for sharing your experience with us as we take all feedback very seriously. We apologize for the miscommunication and have resolved this issue. We have been in contact with you directly and understand that everything has been resolved to your liking.