Divorce Wealth Strategies

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Response to Revdex.com letter dtd 2/28/17: (postmarked 3/2/17)I have reviewed the information provided by the client whom contacted you. First and foremost, I am surprised and disappointed to hear that you were contacted. This matter could have easily been resolved if the client and I had a conversation to...

finalize billing.For 17 years, (and my staff) have had a great deal of pride running a practice which is highly ethical, and we have very close/solid relationships with our clients. In ALL of those years, we have never had a complaint.It is our normal practice to bill for our time, even if a meeting runs longer. Additionally, 2 scenarios were run by my staff, which "ballparked" at 40 minutes to an hour. I was asked for an estimate of time. It is often difficult to be exact but I did my best and we were close to the estimate. The client did add a 3" Scenario, which added to the time. I do review the work, which is very minimal time to ensure it was what was asked for. The name error mentioned was changed by my staff with NO billing/NO charge.Additionally, my billing was reviewed by The Institute of Divorce Financial Analysts and everything was found to be "in range" of normal time for services rendered and acceptable.That being said, it is most important to me as a business owner to make sure that my clients are happy, and that they have peace of mind and satisfaction about our services (especially since they are going through such an emotional time during divorce). For this reason, even though the time billed was accurately recorded, I am happy to discount the remaining balance of $362.50. Additionally, the financial documents which she provided to me have been destroyed from the file and this was communicated to the client.I hope that this resolves this matter and that the client feels the fairness which she is expressing. We are both in a consulting area of business. I am sure that she appreciates as well as anyone, the importance of our reputation in our respective businesses. I have always taken this incredibly serious and am deeply bothered that after 17 years, I would have a complaint. We care a great deal about our clients and hope that this discount gesture represents such.Thank you.