Dixie Fence Company

These people are not upfront or honest in their dealings with the publicThey promise things they don't intend to do rather than telling you that they can't do themI would not do business with them

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:A verbal confirmation was made by a representative from the company in which he was very familiar with the terms "soft and hard credit pull." I was misled by a company representative prior to selecting agreement to the "terms and conditions." For this reason it would appear that the business operates unfaithfully to potential customers If the company's agent or representative leads a customer to believe the terms of an agreement, and then the company states otherwise, this would be considered deceptive marketing tactics.I have expressed that I would like the credit inquiry from Legends Toyota removed from my report I feel this is reasonable, as I inquired with a representative of the company to clarify the terms, prior to agreeing to the terms I needed a verbal confirmation as I am dyslexic and have a difficult time reading most print In fact, I have had assistance filling out my complaint, reading my credit report and dictating this message I feel there is a simple resolution to this problem, yet it seems Legends Toyota would rather state "the customer should have read the terms," well, perhaps if I were able to, and did not have a disability, I could have With that being said, should it not be a reasonable expectation that this company's representative be able to answer questions over the phone accurately? Or perhaps, the company's representative should have referred me to someone who could have offered truthful responses to my inquiry? I welcome a response from Legends Toyota in hopes an agreement can be madeRegards, [redacted] ***

It is really tough to respond to this complaint because the customer is saying that he was told that it was a "soft" pull and not a "hard" pull on his credit. This is not terminology that we use at the dealership, so I'm not sure what he is referring to.On 9/27/the customer filled
out an online application and clicked the box that said that he had read our TERMS OF USE, which states the following... The words "you," "your" and "yours" mean each person submitting this applicationThe words "we," "us," "our" and "ours" as used below refer to the dealer and to the Financial Institutions selected to receive your application.You authorize the dealer, as part of the credit underwriting process, to submit this application and any other application submitted in connection with the proposed transaction to the Financial Institutions disclosed to you by the dealer, for reviewIn addition, in accordance with the Fair Credit Reporting Act, you authorize that such Financial Institutions may submit your applications for review to other Financial Institutions that may want to purchase your contract.You agree that we and any Financial Institutions to which your application is submitted may obtain a consumer credit report periodically from one or more consumer reporting agencies (credit bureaus) in connection with the proposed transaction and any update, renewal, refinancing, modification or extension of that transaction.You agree that we may verify your employment, pay, assets and debts, and that anyone receiving a copy of this is authorized to provide us with such information.You further authorize us to gather whatever credit and employment history we consider necessary and appropriate in evaluating this application and any other applications submitted in connection with the proposed transaction.We may keep this application and any other application submitted to us, and information about you whether or not the application is approvedYou certify that the information on this application and in any other application submitted to us, is true and completeYou understand that statements may subject you to criminal penalties. As you can see, this authorized us to send his credit information to our affiliated lenders to try and obtain financing on the vehicle he was inquiring on. I would be happy to help out any reasonable way that I can. The customer states that he filed a request with Experian, which we would be happy to help with if they were to reach out to us. Our dealership does not have a relationship with Experian and does not pull an Experian bureau. The two credit bureaus that we pull for our customers are Equifax and Trans-Union. If the customer has an idea of how he would like to us to help, then please have them respond to this complaint and I will try and help however I can. I will need the customer to initiate the letter from the bureaus and I'll I will help in any way that I can

We will be meeting with *** *** to do a settlement at her homeWe will contact her by phone to set up a time for Wednesday or Thursday this week

We have offered to trade this customer out of their vehicle if they would likeThat offer still standsThis customer needs to bring his vehicle back to the dealership and look at the available options

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, however I have a few comments to add to their reply. This offer was never made to me, if it was I would’ve accepted it and not filed a complaint against them. I would be happy to accept this offer at this time, is there a particular person I should be talking to at the dealership? I’ve also attached the screenshots of text messages from the salesman telling me there was nothing they could do except clean it up one more timeI wanted to make sure you have this so that you know I’m not filing a complaint for no reason, in addition they also to admit that the car is a smoker’s car in the text messages. Thank you for all your help and promptness in dealing with this matter, I really appreciate it
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because:A verbal confirmation was made by a representative from the company in which he was very familiar with the terms "soft and hard credit pull."  I was misled by a company representative prior to selecting agreement to the "terms and conditions."  For this reason it would appear that the business operates unfaithfully to potential customers.  If the company's agent or representative leads a customer to believe the terms of an agreement, and then the company states otherwise, this would be considered deceptive marketing tactics.I have expressed that I would like the credit inquiry from Legends Toyota removed from my report.  I feel this is reasonable, as I inquired with a representative of the company to clarify the terms, prior to agreeing to the terms.  I needed a verbal confirmation as I am dyslexic and have a difficult time reading most print.  In fact, I have had assistance filling out my complaint, reading my credit report and dictating this message.  I feel there is a simple resolution to this problem, yet it seems Legends Toyota would rather state "the customer should have read the terms," well, perhaps if I were able to, and did not have a disability, I could have.  With that being said, should it not be a reasonable expectation that this company's representative be able to answer questions over the phone accurately?  Or perhaps, the company's representative should have referred me to someone who could have offered truthful responses to my inquiry?  I welcome a response from Legends Toyota in hopes an agreement can be made. Regards,
[redacted]