Dixie Tailoring Supply Co

It is never a good idea to pay by e-transfert. This company only accept this kind of payment for industrial sewing machine. When I had problem with my purchase the owner was rude and it was difficult to deal with. I finally have an exchange but I lost a lot. It was a difficult experience.

When they read this review a few hours after it was posted, they emailed me to say that they would not help me unless I took photos and the review down. Buyer beware.

I had a Juki 1341 LS shipped to me from Dixie to the United States. First mistake I made was paying via wire transfer when it says on the website that they take Paypal which comes with excellent purchase protection. The wire transfer basically makes the money disappear, there is no protection from the credit card company or the bank at all. Do not wire this business your money. They also used a 3rd party clearing house, ClearIt, to get the boxes through customs, which increases the chances of the boxes and items inside getting dropped, dinged, and damaged. Boxes, not a pallet. An industrial sewing machine should be shipped on a pallet to minimize damage. I paid $225 for shipping. The machine head arrived very poorly packaged. It had been thrown in a box with no protection save a few broken pieces of styrofoam packaging. It was almost like they knew that since I wired the money and could not do much of anything to get the money back besides file a shipping claim and trust in their promise of good customer service, they got off with taking my money. I immediately emailed Samira at Dixie photos of the broken machine (tension assembly had snapped off and the turn wheel was bent), the email went unanswered. The table was not the table the photos on the site showed. When I took the machine head to my local trusted shop, their inspection showed that the machine had not been serviced before selling. The estimate was an additional $400 to repair to start for parts and labor. More would potentially need to be paid out to get a functioning machine. I emailed Samira again, got a response to call Mo, supposedly the owner of the shop. When I did call Mo, I got a 15 minute tirade where I was dismissed and talked over repeatedly when trying to describe the issue. His solution? "You should have refused delivery." Yep, he blamed me for the problem because I did not stand at the door and refuse to let UPS give me a damaged box that the *shipper* had not designated as a package that needed a signature to deliver. The owner of the shop blamed the customer for receiving a damaged box. He also said that repairing sewing machines in America was too expensive and that he had parts for me for $100 but "too bad you can't get here." I was speechless. I don't want parts, I want to return the machine. An email from Samira then said that I did not purchase shipping insurance. Again, that's not on me. Good business makes that all clear, and shipping damage because of insufficient packaging is not on the customer for not purchasing insurance. Do not recommend at all. Take your business somewhere else. I am now going to file a complaint with the BBB, with the Toronto Region Board of Trade, work on getting a claim filed with UPS without Dixie Tailoring's help, and make complaints on all social media channels that Dixie participates in. There's no excuse for shoddy and dishonest business practices.

The guys at the Dixie tailoring supply are very kind and friendly they asked me to put up a review for their company I bought machines from them, some used and new my machines are working and doing a great job thank you for the extra supplies, was very considerate of them I would recommend this company for anyone who is planning to buy industrial sewing machines for their business

I had bought sewing machines, single needle, serger, coverstitch and a walking foot machine new and used Machines were very good, reasonable to the price They asked if I could put a review on Revdex.com from my side I really liked the owner and worker they are very considerate and helpful Both helped me with putting the machines in our truck and also helping us understand how to use the machine I would recommend buying from Dixie Tailoring Supply Cobecause they are considerate and really care about the customers needs I had alot of questions about how to use the machines and they helped me I know other places just quickly make you buy, but with them they took their time first in showing me everything then buying Not everyone does that

I had bought 4 sewing machines, single needle, serger, coverstitch and a walking foot machine. 1 new and 3 used. Machines were very good, reasonable to the price.
They asked if I could put a review on Revdex.com from my side. I really liked the owner and worker they are very considerate and helpful. Both helped me with putting the machines in our truck and also helping us understand how to use the machine.

I would recommend buying from Dixie Tailoring Supply Co. because they are considerate and really care about the customers needs. I had alot of questions about how to use the machines and they helped me. I know other places just quickly make you buy, but with them they took their time first in showing me everything then buying. Not everyone does that.

At the begging the person in charge who uses different names seemed a very nice person. I wanted two machines the total price for the two came out to be $2000. He gave us one and he received a deposit of $1050 for the second one. I paid him and he never gave us the second machine or return our money. It took him 3 weeks to makes us run around and finally told us to go to a store in [redacted] Rd. We sat there for a while and he did not show. He insisted on the phone that he would give us something else from the store and we did not find anything better in that store. Now when I call him (Sharif I guess) he just uses Profanity and does not return the money. I am using the court system to get my money back... be very cautious with him ...

The guys at the Dixie tailoring supply are very kind and friendly. they asked me to put up a review for their company. I bought 4 machines from them, some used and 2 new. my machines are working and doing a great job. thank you for the extra supplies, was very considerate of them. I would recommend this company for anyone who is planning to buy industrial sewing machines for their business.