Dixon's Auctions & Estate Sales

Revdex.com Case # [redacted] - Dixon's Auction Dixon's Auction received a consignment for [redacted] on 9/8/Items were processed for the first auction on 9/25}and not all items were sold, unfortunatelv the majoritv of the items passedThe passed items were again processed for a second auction scheduled for 10/30/We do not always have an auction in the warehouse immediately following an auction that had just closedWe have three selling floors In our warehouse space all arranged in different stages of complement for an upcoming auctionAlso we do not like to put the same passed items back through immediately following an auction to keep the auctions appearing freshThe issue we had was in Mid-October, MrDixon had a major heart attack and was not expected to surviveThis caused a major disruption in our operating as we were unable to discuss any business operations with himWe put the remaining items still tagged to her contract on a storage trailerThis was al so the time frame that our competitor [redacted] closed, resulting in a heavy increase in our business volumeUnfortunately, the paperwork was not tagged with a location for the unsold itemsResulting in older Items being placed in the back of the storage trailer not in the front causing delays in processing consignmentsThis took several weeks to locate these items and to work them into a new upcoming auctionHer items were again put through for a third time on 1/15/2016, a fourth time 2/6/& finally a fifth time 2/12/Normally we only put unsold items back through for sale three times, but due to the timefrcime we wanted to get these items sold as soon as possible for herInstead of holding payments until all items were sold & due to the timeframe we processed checks for [redacted] on multiply occasions for what items were put through and sold onlyI apologized & explained to [redacted] on several occasions for the delay on the completion of her consigr1ment Also for it taking time to locate & sell her itemsOn discussion with MrDixon he did not charge her for the commission in the sale of the majority of her items, but felt some commission was due as we processed her unsold Items on S separate auctionsI reviewed [redacted] 's contract and saw that a remaining item that still remained unsold was a wooden gavel that I called her on & returned it to herIn the desired settlement, Mrs [redacted] requested an apologv letter which we will be happy to completeThe difference of $on the commission we will issue her a checkWe thank Mrs [redacted] for her business and hope we have the opportunity to show her in the future that we provide timely solution for the sale of any future consignmentsBilly D***, Bruce K*** Dixon's Auction

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,*** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Revdex.com Case #*** - Dixon's Auction Dixon's Auction received a consignment for *** *** on 9/8/Items were processed for the first auction on 9/25}and not all items were sold, unfortunatelv the majoritv of the items passedThe passed items were again processed for a
second auction scheduled for 10/30/We do not always have an auction in the warehouse immediately following an auction that had just closedWe have three selling floors In our warehouse space all arranged in different stages of complement for an upcoming auctionAlso we do not like to put the same passed items back through immediately following an auction to keep the auctions appearing fresh. The issue we had was in Mid-October, MrDixon had a major heart attack and was not expected to surviveThis caused a major disruption in our operating as we were unable to discuss any business operations with himWe put the remaining items still tagged to her contract on a storage trailerThis was al so the time frame that our competitor *** *** *** closed, resulting in a heavy increase in our business volumeUnfortunately, the paperwork was not tagged with a location for the unsold itemsResulting in older Items being placed in the back of the storage trailer not in the front causing delays in processing consignments. This took several weeks to locate these items and to work them into a new upcoming auctionHer items were again put through for a third time on 1/15/2016, a fourth time 2/6/& finally a fifth time 2/12/Normally we only put unsold items back through for sale three times, but due to the timefrcime we wanted to get these items sold as soon as possible for herInstead of holding payments until all items were sold & due to the timeframe we processed checks for *** on multiply occasions for what items were put through and sold only. I apologized & explained to *** on several occasions for the delay on the completion of her consigr1ment Also for it taking time to locate & sell her items. On discussion with MrDixon he did not charge her for the commission in the sale of the majority of her items, but felt some commission was due as we processed her unsold Items on S separate auctionsI reviewed ***'s contract and saw that a remaining item that still remained unsold was a wooden gavel that I called her on & returned it to her. In the desired settlement, Mrs*** requested an apologv letter which we will be happy to complete. The difference of $on the commission we will issue her a check. We thank Mrs*** for her business and hope we have the opportunity to show her in the future that we provide timely solution for the sale of any future consignments. Billy D***, Bruce K*** Dixon's Auction

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
Thank you for answering my emailThe original complaint was "closed" because a solution was agreed upon, that being that a replacement table would be provided to the purchaser so that my aunt's table could then be made available to me, which was sold at auction by Ed Dixon counter to my wishesThis solution has NEVER been acted upon and I have yet to heat that the heirloom table is ready for shipment to meTherefore, I consider this issue unresolvedWhat recourse do I have?
Thank you,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** *** The customer contacted Revdex.com and said that the check and the letter have not been provided at this timethe customer would accept this offer once a time frame for delivery is provided

Revdex.com Case #*** - Dixon's Auction Dixon's Auction received a consignment for *** *** on 9/8/Items were processed for
"">the first auction on 9/25}and not all items were sold, unfortunatelv the majoritv of the items passedThe passed items were again processed for a second auction scheduled for 10/30/We do not always have an auction in the warehouse immediately following an auction that had just closedWe have three selling floors In our warehouse space all arranged in different stages of complement for an upcoming auctionAlso we do not like to put the same passed items back through immediately following an auction to keep the auctions appearing fresh. The issue we had was in Mid-October, MrDixon had a major heart attack and was not expected to surviveThis caused a major disruption in our operating as we were unable to discuss any business operations with himWe put the remaining items still tagged to her contract on a storage trailerThis was al so the time frame that our competitor *** *** *** closed, resulting in a heavy increase in our business volumeUnfortunately, the paperwork was not tagged with a location for the unsold itemsResulting in older Items being placed in the back of the storage trailer not in the front causing delays in processing consignments. This took several weeks to locate these items and to work them into a new upcoming auctionHer items were again put through for a third time on 1/15/2016, a fourth time 2/6/& finally a fifth time 2/12/Normally we only put unsold items back through for sale three times, but due to the timefrcime we wanted to get these items sold as soon as possible for herInstead of holding payments until all items were sold & due to the timeframe we processed checks for *** on multiply occasions for what items were put through and sold only. I apologized & explained to *** on several occasions for the delay on the completion of her consigr1ment Also for it taking time to locate & sell her items. On discussion with MrDixon he did not charge her for the commission in the sale of the majority of her items, but felt some commission was due as we processed her unsold Items on S separate auctionsI reviewed ***'s contract and saw that a remaining item that still remained unsold was a wooden gavel that I called her on & returned it to her. In the desired settlement, Mrs*** requested an apologv letter which we will be happy to complete. The difference of $on the commission we will issue her a check. We thank Mrs*** for her business and hope we have the opportunity to show her in the future that we provide timely solution for the sale of any future consignments. Billy D***, Bruce K*** Dixon's Auction

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

I JUST RECEIVED THE RESPONSE TODAY FROM DIXON'S AUCTION IN MY SPAM MAILI WILL ACCEPT THE $***.** THAT THEY OFFERED FOR THE ANGEL. THANK-YOU--*** ***

Revdex.com spoke with the Dixon Auctions and they said that *** *** would receive her drop leaf table back That the customers who had purchased the table has agreed to return the table, with Dixon Auctions replacing it for them with another table Dixon Auctions will call the consumer once
the table is available and discuss how she wants the table to be transported *** *** is responsible for shipping of the table

Revdex.com spoke with the businessAt this time due to the delay in contacting the business they are unable to assist her furtherTheir offer was made as an attempt to get the table back from the client that had purchased it but when they were unable to find something to exchange the table with they elected to keep the item that was sold to themUltimate this customer sold the table and then wanted it back, the business was not able to compel the other client to give up the table they purchased over a year ago

Dixon’s Auction picked us a consignment for ** *** *** at
*** *** *** *** ** on October 7, Assigning her contract number #Her
consignment was up for auction October 24, and the unsold items were
resold in our October 30, auctionThe last of the items being sold in
our
January 11, auction.We at Dixon’s auction had a major setback when MrDixon
senior had a heart attack at the end of OctoberMrDixon did handle and
thankfully does again all the paperwork and writing of checksAt the same time
our biggest competitor *** *** closed its doors in Mid-SeptemberWith the
combination of increased business, MrDixon’s hospitalization and training of
new employees we were not operating efficiently.With the increased business we had to utilize all available
space including renting trailers to handle the overflow from our two
warehousesSince some of our employees were new and everyone else working hard
we had customer’s consignments loaded in reverse order from the oldest being loaded
first with the newest being loaded last, which means the newest were sold
firstAlso the documentation didn’t reflect properly who was located where
which created issuesWe had readdressed our handling of consignments and put
procedures in place to prevent from happening in the future.After the last auction on January 11, her paperwork was
presented for paymentWe issues check #*** on January 13, The check was
sent to the address on the contract from October to *** *** *** *** ***
*** *We have since learned of her new address * *** *** *** ***It appears
the original check was not forwarded to the new addressWe have verified that
the check was never deposited so a stop payment will be done and a new check
written and sent along with the consigner sheets showing the items sold and the
amount sold, to the address in *** ***.** *** stated a disputed amount of $2,that is her
estimate on the value of the goods soldIn a auction the buyers big until the
highest bidder wins, not always to the consigners expectations but always to
what the buyer will baseA consignor settlement will be included listing the
items sold and their amounts.A letter if sincere apology will be sent to ** *** for the time
it has taken to resolve her concernsWe have learned from our challenge in October
which have resulted in improved procedures for handling emergencies in the future

Revdex.com spoke with BruceHe stated this will all go out tomorrowThere was confusion when he was out for personal reasons

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
The customer contacted Revdex.com and said that the check and the letter have not been provided at this timethe customer would accept this offer once a time frame for delivery is provided

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
My complaint centers on ** *** breach of contract in selling my aunt's table, when the hand written notes on my contract with him indicated that he would NOT sell the tableI consider this to be negligence on Dixon Auction's partI understand that the party that bought the table is not at fault and apparently can not be held responsible for returning an item that was never to have been offered for sale, and that subsequent changes in the owership of Dixon's Auctions leaves little chance of resolutionI will continue to proclaim my disappointment with that company as well as the Revdex.com process as there will obviously be no satisfactory resolution regarding the loss of a sentimental item
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
Thank you for answering my email.The original complaint was "closed" because a solution was agreed upon, that being that a replacement table would be provided to the purchaser so that my aunt's table could then be made available to me, which was sold at auction by Ed Dixon counter to my wishes.This solution has NEVER been acted upon and I have yet to heat that the heirloom table is ready for shipment to me.Therefore, I consider this issue unresolved.What recourse do I have?Thank you, *** ***

CHECK WAS WRITTEN ON 5-9-#*** and mailed .was never cashed new check written today and mail to new address.#***Ed D***

Case #*** We received the 8' stainless steel Angel from Mrs*** the end of April with a consignment from her son and was assigned contract #***. The angle was put up for sale along with the items from that consignment and was passed no sale. We attempted to put the angel
back through another sale and again was passed. During its time outside the sticker that is used to match items to their consignors faded and was not readable and when put back again was coded into a *** code used for situations such as this so unidentified items are kept together to be matched with consignors. I spoke with Mrs*** and told her that was more than likely what happened and we would have to research each auction to find it. I also let her know that I remembered seeing the angel and liked it and wished I could have used it. It did take time to locate the angel after researching through past sales. The angel sold on 7/7/for $**.** and was described as a metal angel from the Downtown Christmas Display, 44"X97". I understand that Mrs*** had the angel appraised for $***.**. We did not have any appraisal information to reference. This also would not have been the type of item we would have put a reserve on. We do take reserves on cars, trucks, estate jewelry items such as that but not Christmas items. We put items up for sale with a description along with pictures and then advertise them locally, across the US and abroad. The public decides on what they are willing to pay for a itemWhen Mrs*** called I found that the angel had been sold for $**.** minus commission of $**.** with a net to customer for $**.**. After putting her on hold and speaking with MrDixon we decided not to charge any commission and pay for the $**.**. We understand that appraisal gave it a estimate of $***.** but the public sale at auction brought $**.**. We are prepared to give Mrs*** an additional $***.** for a payment of $***.** to meet this half way. Just to restate that the Public when bidding doesn't consider what someone may have bought a item for but what they are willing to pay for it. The identification of a buyer is confidential and is protected, not a**ilable to the public. Mrs*** has always been enjoyable to speak with and we are glad to be able to resolve this issue

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***